Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
2.7 Service & staff
2.9 Room comfort
3.1 Hotel condition
They paid and stayed.
for Familiesby Kristoph from Cape Town
Terrible experiencePosted May 3, 2014 on Hotels.com
Never again! This all inclusive resort offers no service, cheap mass produced buffet with long lines and masses of loud guest. The "free" drinks are no-name products that are not fit for human consumption. The "spa" is overrun with rowdy children and offers zero relaxation at high prices. The room itself was adequate but noisy. Very far away from a five star experience.
for Everyoneby Shila & Prakash from London, UK
Some of the features were goodPosted Jun 24, 2013
Pros: Staff in Restaurant were very helpful and friendly
Cons: Room cleanliness
Location: Location was good as very central
We would like to complain as we requested a double room and they gave us twin, saying there are no rooms, the second room started to leak and we had to argue for them to give us another room. Also the restaurants used to close earlier then the specified times. We were not told of the entertainment of the day (we didn't see any displays) also the entertainment team would go round the swimming pool and only approach certain people and not once were we approached in our two weeks stay.
for Everyoneby Sesoned travel from Canada
you get what you pay forPosted Apr 24, 2013
Pros: it is an all inclusive resort which means meals are all covered.
Cons: Food was 2.5 out of 5. Don't expect much
Location: location is away from the hussle of the town but a short walk if that is what your looking for
The staff do there jobs but to get a smile out of them is hard. The spa staff worked the best to make sure you are happy. They could do better with the line for checking in and out. Lots of people just walked right up to the desk and proceeded to check out ever though 5-6 other people where in a line to get service. The front desk staff did nothing to correct this and I know it upset the other 5 people in line. Internet is supose to be thoughout the hotel but it barely works in the lobbi.
for Familiesby A verified traveler
Wonderful ResortPosted May 11, 2012
The stay was comfortable and pleasing; The only comment I have relates to the room which should have been better in quality of equipment and furniture to comply with the standard of such a 5 stars hotel. However, I highly recommend this hotel and will not spare the opportunity of doing it again.
Recommendedby A verified traveler from london
Not enough for Five star hotel thoughPosted Jul 17, 2008 on Hotels.com
I quite liked the food, the large swimming pools and entertainment. However in my room was a poblem with the toilet and air conditioning. From the first day i told about that to the receptionist and complained, and was reminding them every day, but they didn't fixt it. Also they didn't chnage the towels every day and didn't put toileteries when they were finishing
by A verified traveler from New York
loud, overcrowded, lousyPosted Jul 12, 2008
I chose this hotel based on other reviews and its description as family friendly. I was very disappointed. The hotel is huge and overcrowded. Service is lousy. Rooms however are tiny, in poor condition with non-working AC in 40 degree weather. Meals are mediocre and the noise level in dining hall is deafening. The poolside area is impossible to manouevre because of the sea of sun beds. Rude guests make incredible amounts of noise late into the night at poolside, so if you want to sleep don't get a room that overlooks that area. The "animation team" includes poolside DJs who play annoying music day and night. Staff trying to sell services at the spa accost guests constantly. I was expecting the Kid Club to provide good quality service but it was limited to four hours per day and kids were crowded into a non-air conditioned room with few toys or activities. My son didn't want to stay there.
by A verified traveler from Gosport, Hants
A good 3* but no way a 5* hotelPosted Jun 15, 2008
We stayed there for 1 week from the 2nd June 08 Hotel room 8/10.....small but clean and comfy Pool area.. 6/10 clean, fresh water, good slides, but not enough room around pool for everyones sun loungers,if there are more than 3 in your party, get up before 7.30 to put your towels out or you'll have nowhere to sit together Bar areas...3/10..nice, comfy BUT always running out of drink, extremly slow, plastic or poloystyrene glasses , never any ice..warm drinks Restaurants.3/10..very repetative, often cold or warm at best,always serching for cutlery,again having polystyrene cups for you dinner is in my opinion very poor, however desserts were very good and variety was good Entertainment...4/10, very limited and too short Overall...4/10..definatly not a 5* ( the worst of the many we have visited by far ) Ideal if you want a cheap getaway and are not too fussy, or normally visit 3* hotels, are used to queing at every mealtime or to visit to the understocked bar Not ideal if you expect the service or food to match the 5* rating, or like drinking out of glasses, having hot food Recommend it.....No Go Back..........No 5* hotel.........No The fact that so many people complained says it all