Exterior

Reviews of Mersoy Bellavista Hotel

Mersoy Bellavista Hotel
Icmeler Mah., Kayabal Cd. No:176/4, Marmaris, Mugla

Reviews

6.2
Rating 10 - Excellent. 15 out of 60 reviews" "
Rating 8 - Good. 14 out of 60 reviews" "
Rating 6 - Okay. 10 out of 60 reviews" "
Rating 4 - Poor. 6 out of 60 reviews" "
Rating 2 - Terrible. 15 out of 60 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Traveled with partner
Disliked: Property conditions & facilities
Dining facilities were atrocious. Very limited food choice with flies, insects flying about all over the food and dining area. Adults only pool was big with plenty of beds, but the staff allowed children to play in the pool and only moved them on when complaints were raised. Room was spacious and the cleaning staff were in every day. Our maid was excellent, leaving clean towels etc. This was the only good thing about the Hotel I'm afraid, Would not recommend and definitely will not be back! The many other guests who voiced their concerns probably won't be back either.
Stayed 7 nights in Sep 2023

6/10 Okay

Abdel

Liked: Amenities
The Furnesher was old and not clean as it should they to improve housekeeping Cleaing . Location was good food was good
Stayed 2 nights in Aug 2023

2/10 Terrible

Molly-Jo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and filthy
Stayed 7 nights in Sep 2022
Response from rersoy76 on Oct 22, 2022
Thanks. We will be more careful. Our apologies.

6/10 Okay

Ibrahim

Disliked: Amenities, property conditions & facilities
Great location
Stayed 4 nights in Aug 2022
Response from Rersoy76 on Aug 23, 2022
Thank you for praising the location of the hotel.Best Regards,

4/10 Poor

rawan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I just checked out from this hotel yesterday , I stayed for four nights and the condition air was so bad and we asked several time to fix it and they didn’t do anything about it also we had to go each night to ask for toilet paper and towels that we should have them with out any asking About the food and the swimming pool they were okey
Stayed 4 nights in Aug 2022
Response from rersoy76 on Aug 11, 2022
We apologize for your experience. On the other hand, thank you for praising the food and the swimming pool area. We will check and will do our best to fix the aircon. Once again, many apologies.

10/10 Excellent

Assylkhan

Stayed 3 nights in Jun 2022
Response from rersoy76 on Jul 16, 2022
Dear Khan Many thanks for your wonderful points. We hope to see you soon. Best Regards,

4/10 Poor

Grace

Disliked: Cleanliness, property conditions & facilities
Caution!
First impressions not good. Most of the advertised facilities were not open, needs a lot of maintenance work, and the food was atrocious. Have already put a complaint into the hotel.
Stayed 10 nights in Jun 2022
Response from Rersoy76 on Jul 16, 2022
Dear Grace Many apologies for your experience. Actually all facilies are open however we would be happy if you gave details. Food is Turkish Food so if you are looking for English Food , I must agree you on that. Thanks a lot for your feedback and we hope to see you again.

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel No internet n rooms Bad breakfast Bad stuff No tv
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Stayed 7 nights in Oct 2020

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020
Response from rersoy76 on Aug 25, 2020
Thank you so much Julie for your wonderful score. We hope to see you again.

8/10 Good

paula

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Nazif

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not a 4 Star Hotel
The hotel needs upgrades... The lobby smells of mold and steam comes from hammam. The bathroom of room needs renovation. The entire bathroom floor was in a mess while using the shower because it does not have any partition between the shower and toilet area. The least expensive way is to install a shower curtain or glass door. When we take a shower, the bathroom floor overflows with a water. Poor drainage in the shower area.... Some of staff was so very rude and not helpful at all. Food quality is very poor and not very fresh too....... Overall poor experience, not expected from a 4 Star Hotel :(
Stayed 2 nights in Sep 2019

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great location and really nice staff. Good variety of food and I was impressed that outside of the designated meal times, decent snacks are available during the afternoon. At 4pm they cook pancakes, which go down really well with the guests. We had a great holiday
Stayed 11 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.for money.
Overall I would say a good 3.5☆ maybe a 4. Fairly quiet during October with more mature guests. Nice hotel, good location, plenty bars & restaurants in walking distance. Suites are a good size, comfortable. Most people had ended up changing their rooms. Opt for a pool view where possible as land views pretty dire. Food is ok, tad repetitive after 5 days.
Stayed 7 nights in Oct 2018

6/10 Okay

rebecca, england

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
...
The room were clean. Food was dibolical from brekfast to dinner ended up eating out most of the time. Two bars however only one small one inside the restaurant was open and had hardly any drinks! The pool was clean, looked at the indoor pool and walked straight out looks lik it hasn’t been cleaned all summer along with the showers down there. Didn’t see the Hamam, jacuzzi area open once. Sofas in the reception area need to be replaced, Rips through every one of them. The only good thing about the hotel was the rooms being clean and the swimming pool. Oh and lots of rude, loud russians! Will not be returning!
Stayed 4 nights in Oct 2017

8/10 Good

Lindsay, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Hotel
Great location close to beach shops and Bars..staff are excellent and very polite. Rooms are clean and comfortable.Beds are very comfortable and the added bonus of a jetbath in the bathroom is a nice touch! The pool area is clean and well kept. The chef and his team produce good food throughout the day. Our stay was enjoyed by all. Not enough Brits use this Hotel..we are delighted we found it!
Stayed 14 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Mersoy bellavista
Rooms lovely but all inclusive not for us...limited choice of food and drinks. Location perfect and front desk service manager was a lovely friendly man. Hotel would benefit by adding a kettle in the rooms.
Stayed 15 nights in Sep 2017

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. Second time we have stayed here. Close to the beach and everything is in walking distance.
Stayed 11 nights in Jul 2017

10/10 Excellent

Tunc, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
I stayed with at Mersoy Bellavista for not so long. However it was a perfect relaxing holiday. I am hoping to stay longer after a month or so. Enjoyed the swimming pool area and the mattrasses around the pool. Nice room. See you soon.
Stayed 1 night in Jun 2017
Response from rersoy on Jul 10, 2017
Thanks a lot for your wonderful review. Hope to see you again.

10/10 Excellent

musa, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very close to beach
Min age 16 makes it a comfortable stay. Servise very Good. Beautiful setting.
Stayed 1 night in Jun 2017
Response from rersoy on Jul 10, 2017
Thanks a lot fot your review. Hope to see you again.

10/10 Excellent

Anne, Ipswich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
4 days stay. Staff friendly and helpful. Manager courteous. Food quite good. Not much for a meat eater but reasonable choice and nicely presented. Would recommend for the price we paid.

8/10 Good

Meg, England, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good for couples
Good hotel .not good food for the English .bar staff very friendly almost over the top . Clean room . Small standard rooms and no facility's but a fridge

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget Luxury, this Hotel Lacks Hospitality
For a hotel with a tagline, “Luxury Redefined,” this hotel was anything but a luxurious experience. It’s a shame because with good management, this could have been a fine holiday. Beware, this hotel has old rooms and new rooms. We booked the Mersoy Bella Vista based on the positive reviews, but buyer beware: you can hope for the best, but be prepared for the worst. All in all, this hotel’s management needs a major attitude adjustment, and some renovations to some of its rooms. Though we could live with outdated rooms, we couldn’t live with the foul smell of raw sewage in 38 C degrees heat, and management that was unwilling to do anything about it. If you want a sure bet on your room, look elsewhere because if you run into any problems, the management won’t do a thing to address them. I would never recommend this hotel to a friend in good conscience. In our two weeks traveling around Turkey, this was the only hotel among our four hotels that lacked hospitality. I feel badly for anyone who stays here and doesn’t see the true side to Turkish hospitality.

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The standard of the hotel was good. Considering I was staying at the Mersoy Bellavista half board, I ate at the hotel restaurant at least once a day and the staff at the restaurant were super super friendly. They really gave the hotel a nice atmosphere and I would thoroughly recommend the hotel!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiçbir şekilde tavsiye etmiyorum bir kaç kötü yorum vardi cok dikkate almamistim ama almalıymışım. Günlük temizlik yok, degisen havlu falan yok olurda gitmekte israr ederseniz kendi eşyalarinizi gotürün. Yemekler hergun ayni zaten çesit yok çok birşey beklemeyin fiyat olarak uygun olabilir ama biraz daha fazla verin ama hakedecek yerde kalın tatilinizi ziyan etmeyin. Tek iyi şey otel calışanlari guler yüzlü ama telafi etmiyor. Yetiskin oteli diye gidiyorsunuz ama yemek salonuna gittiğinizde olmadiğini farkediyorsunuz.
Stayed 4 nights in Sep 2023

8/10 Good

BERSU BARTUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from rersoy76 on Jul 19, 2023
Cok cok tesekkurler guzel yorumunuz için.

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
Nothing unique. Food was lukewarm. Disgusting
Stayed 7 nights in May 2023
Response from rersoy76 on Jun 30, 2023
Our apologies for your experience. Hope you will give us the chance to make it up for you next time.

2/10 Terrible

firat

Stayed 3 nights in Aug 2022

4/10 Poor

Majid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dålig
Dålig rum med dålig luftkonditioneringen. Det varvmycket varm i rummet och vi kunde inte sova.
Stayed 3 nights in Aug 2022
Response from Rersoy76 on Aug 27, 2022
Our apologies for the air conditioning. We will take care of it asap.Best Regards,

2/10 Terrible

Soumia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022
Response from Rersoy76 on Aug 18, 2022
Our apologies. Thanks for staying at Mersoy.

2/10 Terrible

Mehmet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girişte personelde tebessum bile yoktu, Oda tam anlamıyla dökülüyor heryer kırık dökük, Otelin lokasyonu dışında hiçbir özelliği yok
Stayed 2 nights in Aug 2022
Response from Rersoy76 on Aug 18, 2022
Lokasyonu begendınıze sevindik. Diğer durumlar icin cok ozur dileriz. Mersoy u tercih ettiğiniz icin sonsuz tesekkurler.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çocuksuz Aileler için ideal bir otel.
Ilk girişte ufak bir sıkıntı yaşasakta sonrasında hızlıca çözüme kavuştu ve rahatlıkla tatilimizi gerçekleştirdik. Yemeklerinde de bir sıkıntı yaşamadık. Özellikle +16 otel olması önemliydi. Personel ilgiliydi. Teşekkür ediyoruz.
Stayed 4 nights in Aug 2022
Response from rersoy76 on Aug 11, 2022
Guzel yorumunuz icin cok cok tesekkurler. Saygılarımızla,

6/10 Okay

Yeter

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Das Essen war nicht sehr gut, es gab oft das selbe
Stayed 9 nights in Jul 2022
Response from Rersoy76 on Jul 27, 2022
Thank you so much for your review. We will do our best to improve our services. Thanks.

10/10 Excellent

Hatice

Stayed 1 night in Jul 2022
Response from rersoy76 on Jul 27, 2022
Thank you so much for your wonderful review. We hope to see you again. Best Regards,

8/10 Good

Senay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Rersoy76 on Jul 16, 2022
Dear Senay Hanım, Many thanks for your wonderful points. We hope to see you soon. Best Regards,

6/10 Okay

Mustafa

Disliked: Room comfort
Stayed 3 nights in Aug 2021

4/10 Poor

Ercan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Otel çok vasat. Herşey dahil ama minibarda bir bardak su bile yok. Odalar çok pis değil ama balkon çok kötü.
Stayed 1 night in Jul 2021

4/10 Poor

Sehri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yemekler guzel degildi, fazla cesit de yok. Temiz havlu biz istedik degistirmediler, havuz temizdi deniz cok yakin, animasiyon yoktu, bar cok erken kapaniyordu. Pek memnun kalmadik
Stayed 3 nights in Jul 2021

2/10 Terrible

Burak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Ahmed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Hüseyin

Traveled with group
ortalama bir yer
Fiyat performans olarak fena değil. Açık büfesi var ama fazla beklentiye girmeyin. Ortak alanlar ve asansorler oldukça kirliydi. Oda temizliği ise yeterliydi. Havlular çok yıpranmış değişmesi gerekiyor.
Stayed 1 night in Aug 2020
Response from rersoy76 on Aug 16, 2020
Yorumunuz icin tesekkurler. Bu sene pandemi nedeniyle son derece düşük fiyatlara çalısıyoruz. Fiyat / kalite olarak en iyi otellerden biri olduğumuz iddiasındayız. Tesekkurler.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayet güzeldi.
Stayed 2 nights in Aug 2019
Response from rers on Aug 22, 2019
Thanks for your wonderful review. We hope to see you again.

8/10 Good

Osane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genel olarak iyiydi. Personelleri güler yüzlü samimi
Stayed 4 nights in Jul 2019
Response from rersoy76 on Aug 22, 2019
Thanks for your nice review. We hope to see you again.

6/10 Okay

Türkmen Engin

Liked: Staff & service
Disliked: Cleanliness
Son dakika rezervasyon
İlk girişte karşılama kötüydü..ayrıca verdikleri oda küçük ve temizlik üstün körü yapılmıştı.havuzların devir daimi zayıftı.yemeklerde öyle.bi ara otel sahibinin tavuk çiftliği var diye düşündüm.ancak C blok bellavista yöneticileri Vural bey ve Berat beyin elemanları güler yüz ve ilgileri ile sıkıntıları görmezden gelmemize sebep oldular.hepsine ayrı ayrı teşekkür ediyorum..
Stayed 3 nights in Jul 2019
Response from rersoy76 on Aug 22, 2019
Engin Bey, ılk karşılaşmanızda yasadıgınız kotu tecrübe için ozur dileriz. Daha sonra otele alışmanız ve personelin ilgisini belirtmeniz bizi memnun etti. Umarım sızı otelizmizde tekrar ağırlayabiliriz. Tesekkurler.

6/10 Okay

Yagmur

Liked: Cleanliness, property conditions & facilities
YABANCILARA OLAN İLGİ ALAKA
Otel fiyatına göre iyiydi, her gün çarşaflarımız değişti, yemekler çok kaliteli değildi ama genel olarak iyiydi. OTEL TÜRKİYE DE TÜRK VATANDAŞI OLARAK FAALİYET GÖSTERİYOR ANCAK TÜRK VATANDAŞINA YER YOK AYRIMCILIK VAR EN İYİ ODALARI YABANCILARA VERİYORLAR.YABANCILAR BİZDEN BEŞ KATI YİYİP İÇİYOR VE ONLARIN ALDIKLARI SİTEDE OTEL FİYATI ONLARA GÖRE DAHA DÜŞÜK MANTIĞI ANLAYAMADIM!!!!!!
Stayed 5 nights in Jun 2019
Response from rersoy76 on Aug 22, 2019
Yagmur Hanım, Oncelikle yorumunuz ıcın teşekkürler. Suna emin olunuz hiçbir millet ayrımı yapılmamaktadır. Ayrıca döviz kurlarının yukselmesınden dolayı, yabancılar bir miktar daha fazla ödeyerek otelimizde konaklama durumunda kalıyorlar. Fiyatına gore otelimizi , yemeklerı iyi bulmanıza sevindik. Tesekkurler.

6/10 Okay

Talat

Disliked: Property conditions & facilities, room comfort
İdare eder
Eşimle gittik. İki ayrı tekli yatak sunuldu. Banyo aksesuarları kırık gardırop kapısı bozuktu. Otelin blokları ayrı yerlerde olduğundan personel bilgi vermedi. Ayrıntıya girmedi. Gittiğimizde rezervasyon bilgisi bile ulaşmamıştı. Plaj havlusu konusunda yardımcı oldular. Ücret talep etmediler. Hotel çalışanı kibardı. Havuzlar küçük, biz denize gittik.
Stayed 1 night in Jun 2019
Response from rersoy76 on Aug 22, 2019
Oncelikle yorumunuz için teşekkürler. Soylemiş olduğunuz hususlar dikkate alınarak düzeltildi. Hotel calısanı cıın yapmış olduğunuz güzel yorum için ayrıca teşekkürler.

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Jun 2019
Response from rersoy76 on Aug 22, 2019
Thanks for your wonderful review. We hope to see you again.

10/10 Excellent

Albyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from rersoy76 on Aug 22, 2019
Thanks for your wonderful review. We hope to see you again.