Indoor pool, outdoor pool, pool umbrellas, sun loungers
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Reviews of Kervansaray Marmaris Hotel & Aparts

3.5 out of 5
Kervansaray Marmaris Hotel & Aparts
Merkez Mh 19 Sk No 55, Armutalan, Marmaris, Mugla

Reviews

6.4
Rating 10 - Excellent. 13 out of 57 reviews" "
Rating 8 - Good. 15 out of 57 reviews" "
Rating 6 - Okay. 10 out of 57 reviews" "
Rating 4 - Poor. 11 out of 57 reviews" "
Rating 2 - Terrible. 8 out of 57 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to even start. They're running on a strict budget therefore dont expect much from this hotel. You need to pay to use the safe in your room, you need to pay to have wifi in your room and the food in the restaurant looks like dog food. The rooms barely get a decent clean due to the fact that theres only 1 or 2 people cleaning the whole hotel. Pay a little extra and go somewhere else!!!
Stayed 2 nights in Sep 2019

4/10 Poor

Julie

Disliked: Staff & service, property conditions & facilities
Honest review
Arrived to meet family who had already been at hotel for 10 days. ROOMS..very spacious. Lots of storage. Double bed .single bed and large single sofa bed . Cleanliness of room was a bit slapdash and some plugs hanging off wall.good size balcony overlooking the cemetery. FOOD..food was extremely repetitive and not very warm . Burgers and chips at the snack bar were normally cold . ENTERTAINMENT .was very good and could not fault it . DRINKS..although it appeared most of the time only on member of staff on duty we never had to wait long for a drink although I'm sure this wouldn't be the case in height of season. STAFF .with the exception of a couple of staff I have never in 17 years of coming to Turkey met such rude staff. I know its end of season but no excuse. The price was extremely cheap so we were not expecting anything special from this hotel but was still disappointed
Stayed 2 nights in Sep 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was excellent, the staff were pleasant and helpful and the food was good, typical Turkish all inclusive food. Our room was very large, containing three beds, the bathroom was clean and very well equipped with shower gel, shampoo, clean towels etc. At night there was entertainment for the children staying there and also some fairly good entertainment for families in general. The site of the hotel is a long way from the sea front but that is easily accessible via local dolmus buses which regularly pass right past the entrance to the hotel. Our room backed on to a forest of pine trees which we found very quiet and peaceful. The only downside to our stay, which was in no way a reflection on the hotel itself, was the appalling conduct of some of the guests in the hotel, ranging from loud banging and shouting at 5 a.m. from a room opposite ours during which security staff had to be called who threatened to call the police to the individuals involved, and another guest actually throwing food over one of the chefs because he wanted his food hotter. Also, some of the behaviour around the bar at night, especially near to closing time, was atrocious, but again this was no reflection on the hotel itself. All incidents were dealt with in a professional manner by the staff of the hotel and restaurant. Other than that we really enjoyed our stay and would definitely return.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean & nice hotel..but everyday they do thesame food ... it’s better stay max 2 days ..
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was good but the swimming pool I didn’t like because everyone reserves a chair by just putting a towel and goes swimming for hours or one person reserve 4 chairs while they all have a turn in the pool for the whole day. Thier should be staff to keep and eye out if your not using the chair ,you should only be allowed to reserve it for an hour. The food was good not bad and overall everything was good. Swimming part was unfair .
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
photos didnt do the hotel justice it is beautiful dont go with the pictures it is a beautiful hotel loved our stay staff good food good overall excellent!
Stayed 7 nights in Aug 2019

10/10 Excellent

Fawad, Islamabad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an amazing lively place, highly recommended for all age groups, best place in my view in Marmaris
Stayed 2 nights in Jun 2019

4/10 Poor

Charoula

Disliked: Cleanliness, staff & service
Very dirty hotel
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Kervansaray Hotels on Jun 17, 2019
Thank you for taking the time to review our property, your comments are very much valued.

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and the slides were great. Food was available all the time, staff were helpful and everyone spoke English. Food was not especially good but there was always something to eat. Salads were fresh and there was plenty of options. Property was clean although you have to be careful when choosing a plate since not all of those were ok. Pool was clean even though it was full all the time. There were a lot of British families and all prices were announced in pounds. That was confusing. Also we got the hotel rules when we checked in to the hotel. It was sad to see that it is not clear for all guests that you are not supposed to physically or verbally abuse staff or other guests. Another rule I taught was surprising was that you are not allowed to throw stuff from upstairs to the reception. Seriously? How often has this happened that it had to be made into a rule? During our stay we did not witness any of that though, so no worries of drunk obnoxious people ruining your holiday. The hotel is quite far from the beach but the hotel has a transportation for free. Taxi is also down the road and quite affordable. I chose to walk most of the time, it only takes 20-40min to get closer to beach or center. Dolmus is also driving from almost next to the hotel.
Stayed 4 nights in Jun 2019
Response from Kervansaray Hotels on Jun 17, 2019
Thank you for taking the time to review our property, your comments are very much valued.

4/10 Poor

Sebiha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leshhh
The hotels food is very bad the hotel is very old
Stayed 2 nights in Sep 2018
Response from KERVANSARAY HOTELS on Sep 29, 2018
Dear Sebiha , Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. .Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Steve, Ipswick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent holiday
Holiday was good for the price that was paid, you should always expect that things are always different when you go to foreign you go on a foreign venture, i personally believe that they could improve on the food and have more traditional food from turkey after all i went to turkey to experience their food and culture, i understand from other users that have been there before that this has changed since new owners have taken over, but i will go back again Regards Steve
Stayed 7 nights in Aug 2018
Response from KERVANSARAY HOTELS on Sep 22, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Aug 2018
Response from KERVANSARAY HOTELS on Aug 31, 2018
Merhaba, Yorumunuz bizim için değerlidir. Yorumunuz değerlendirip gerekli önlemler alınacaktır.

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities
26.9.17 hotel
Nice place too far out of town. The main area a bus ride away to get to. Food totally unacceptable no think nice just bland food. The WiFi only works in reception not in rooms. A nice bar about 300mts away with food and music and Wi-Fi
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
We have booked all inclusive holidays many times in Turkey and we're very impressed. This was the first time that we booked via Expedia and were very disappointed. The room was a good size but the facilities were very poor. The hotel needs a complete overhaul. The food was awful and some of the meats uncooked. A telling feature was that the food health certificate was 5 years out of date. It might have been a good hotel when they achieved their certifications but the standards have not been maintained. I would not recommend this hotel.
Stayed 5 nights in Jul 2017

6/10 Okay

lacy

Liked: Cleanliness, room comfort
Family holiday
Stayed here with my children on my own. Cheap hotel not a lot of choice food wise however you pay for what you get. Room is lovely and comfortable. Met some great people who made the experience a good one.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Gd location, Natural views and close to city centr
-Cleanliness is a worry: they can afford better cleaning levels to rooms - Food quality: average, they can provide better quality also. Snaks at the pool is very good. - good for family holiday -

8/10 Good

Imran, London

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Kervansaray hotel
The staff were amazing in particular our rep yildre and front office staff Mert made our stay extra special and close to heart. If we go back there it would be cause of them two. However the wifi in the hotel is absolutely shockingly terrible even once we purchased the enhanced wifi package. Also the food was really bad and bland and very repetitive which didn't cater for the wider people who went and stayed there. This feeling about the food was mutual amongst other customers who resided in the hotel.

10/10 Excellent

Oana, Birmingham

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel with a beautiful view
Me and my partner stayed at this hotel from the end of May until 6th of June. Everything was nice and clean, the room was huge for 2 people, with a big balcony and a view of the mountains. The food was great and plenty, with a variety of international and local dishes. Every night we had a different show from their entertainment staff. The pool was nice, clean and there was a snack bar opened all day, with a lot of activities and fun things. The worst thing was the wi-fi and the private beach. We had all inclusive so the internet was free but even if you paid for it you would get a weak and very slow internet connection. Overall, our holiday was great and we had an amazing time.

8/10 Good

Cityboyco, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimal negatives Lots of positives
Hotel is extremely clean and well kept, new and simple design. To be honest the only down falls were the WIFI and on some days the food apart from that I had a great time. lets put it this way, if the WIFI worked and didn't keep dropping regardless were you was in the hotel I would be rating this hotel 5* based on location, rooms, staff and cost.

10/10 Excellent

Seda, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
I can only think of nice things to say about Kervansaray hotel. Great facilities, location, staff , entertainment and beautiful food. Would go back

8/10 Good

Anonymous

Liked: Room comfort
Disliked: Cleanliness
good family escape
I experienced other kervanseray hotels (bursa termal)and they were very good ,this kervanseray marmaris doesn't match with the others specially in room service and cleanness . they don't change the bed covers only once every 4 days and sometimes more , the soap and shampoo and towels are not provided regularly sometimes we had to take it from the reception . we had spots on the floor in the room as we entered it the first days and these spots remained until we left regardless our demands to clean it .

10/10 Excellent

Abdurrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey güzeldi. Tercih edilmelidir
Genel olarak çok beğendik. Herşey gayet güzeldi. Küçük sürpriz yaparak odamiza bir şarap ve meyve eklemeleri ayrıca ince bir davranışti. Herhangi balayi vs belirtmememize rağmen. Supriz güzeldi. Animasyonlar bekletilerimizin üzerindeydi. Teşekkür ederim
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Yemekler ve Internet
Yemekler ve özellikle tatlılar çok kötü, temizlik standart, odalar gayet geniş ve ferah. En kötü yönü ise lobi hariç ücretsiz wi-fi olmaması.
Stayed 2 nights in Sep 2019

6/10 Okay

Yaprak

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2019

8/10 Good

tunc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Ihsan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bir daha bu otelde konaklamam
Stayed 2 nights in Aug 2019

4/10 Poor

esma

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Fena degil
Benim ikinci gidisim ama bir daha gitmem yemekleri kotu idi klimanin kumandasini vercez dediler hergun hatirlattim ama kumanda falan gelmedi oda daki telefonun kablosu cikik di soylememe ragmen ilgilenmediler gecenin vakti acil birsey oldugunda resepsiyona kadar inmek zorunda kaldim sabah kahvaltisi guzeldi havuzu guzel temiz, odalar temiz yer olarakda guzel
Stayed 3 nights in Aug 2019

10/10 Excellent

Mesut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Kemal

Disliked: Property conditions & facilities
Koca bir rezervasyon faciası
Koca bir rezervasyon faciası yaşadık. Önce yer yok dediler. Tam iptal ederken hotels politikalarından dolayı bize yer buldular. Hotel hizmet olarakta çok başarılı değil. Temasa geçtiğimiz görevliler iyi idi ama genel olarak zihniyet kötü.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårlig hotell
Dere som har røyk allergi, hold dere unna dette hotellet. Det er mye røyk lukt på rommene og generelt mye på hele hotell området. Skitne rom! Personalet var lite behjelpelige! Bassengområdet var meget skittent, mye søppel rundt omkring. Frokosten var grei, men middagen var det samme kveld etter kveld på all inklusive. Dette er ikke et hotell med standard 3,5 stjerner slik det står i annonsen!
Stayed 7 nights in Jul 2019

6/10 Okay

Hakan

Liked: Cleanliness
Stayed 1 night in Jul 2019

4/10 Poor

Yakup

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Esra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika bir otel
İlk başta yorumları okuyarak tereddütle gittik ama bence çok güzeldi.personeller güler yüzlü yardım severdi.akşamları eğlenceli animasyon gösterileri vardı.tatilimiz muhteşem eğlenceli geçti.
Stayed 3 nights in Jul 2019

6/10 Okay

Rahman yusuf

Liked: Cleanliness, room comfort
Vasat
Yemekler kötü vede denize uzak çok.kalabalik otel.havuz küçük
Stayed 6 nights in Jun 2019

10/10 Excellent

Kerem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika
Cok fazla yabancı turist vardı. Otelin odaları kesinlikle 5 yıldız. Fiyatına göre mükemmel bi otel
Stayed 1 night in Jun 2019

10/10 Excellent

Özcan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey dahil konseptinde kaldık tavsiye ederim
Stayed 1 night in Apr 2019
Response from KERVANSARAY OTELLERİ on Jun 8, 2019
Tesisimizi değerlendirdiğiniz için teşekkür ederiz. Fikirleriniz bizim için çok önemli. Müşteri hizmetimiz ve mevcut güncellemelerimizle ilgili yorumlarınızı değerlendiriyoruz. Bu yüzden konaklamanızdan memnum ayrıldığınız ve değerli gördüğünüz için çok memnun olduk. Bir sonraki gezinizde sizi görmeyi dört gözle bekliyoruz!

8/10 Good

Cengiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from KERVANSARAY HOTELS on Sep 19, 2018
Değerli misafirimiz , Tesisimizi değerlendirdiğiniz için teşekkür ederiz. Fikirleriniz bizim için çok önemli. Müşteri hizmetimiz ve mevcut güncellemelerimizle ilgili yorumlarınızı değerlendiriyoruz. Çalışanlarımız sadece en iyi müşteri hizmetini vermek üzere eğitilir. Bu yüzden konaklamanızdan memnum ayrıldığınız ve değerli gördüğünüz için çok memnun olduk.. Bir sonraki gezinizde sizi görmeyi dört gözle bekliyoruz!

4/10 Poor

Dilek

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Malesefki otel kendi kapasitesine göre yeterli personel bulundurmadığından temizlikte ve hizmette yetersizdi.odaların durumu konforu iyiydi.asansör arızalıydı ve otelin içi klimasız olduğundan çok sıcaktı
Stayed 2 nights in Aug 2018
Response from KERVANSARAY HOTELS on Aug 29, 2018
Merhaba, Yorumunuz bizim için değerlidir. Yorumunuz değerlendirip gerekli önlemler alınacaktır.

6/10 Okay

torvald, stårheim norway

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
medium hotel
not close to the beach har madrass in bed medium food good snackbar at the pool terrible hvitewine
Stayed 15 nights in Jun 2018
Response from KERVANSARAY HOTELS on Aug 29, 2018
Merhaba, Yorumunuz bizim için değerlidir. Yorumunuz değerlendirip gerekli önlemler alınacaktır.

10/10 Excellent

Özkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018
Response from KERVANSARAY HOTELS on Jun 29, 2018
merhaba Özkan bey. Yorumunuz için teşekkür ederiz. Sizleri otelimizde tekrar görmekten mutluluk duyarız.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Kötü bir otel..
Otel hayır iyi değildi.. Bu bize iyi bir ders oldu, yinelemeyeceğiz kesinlikle.. Başımıza gelenleri sırasıyla değil ama aklıma geldiği gibi anlatmak istiyorum. Takdiri artık size ait. Otelden çıkış günümüz.. toparlandık.. resepsiyona gittik anahtarlarımızı teslim ettik.. Saat 12-12:30 gibiydi. Otelden ayrılmadan önce, öğle yemeği yiyelim dedik. Masada oturmuş bekliyorduk ki, resepsiyondan biri geldi yanımıza ve arkadaşlardan birinin kolundaki bantı kesti. sonra bir diğer arkadaşa yönelmişti ki…. ben sordum. bir saniye kesmeyin bantları, çünkü öğle yemeğini yiyip öyle ayrılacağız otelden. resepsiyon görevlisi sert bir şekilde yanıt verdi: ‘’ Hayır yemiyorsunuz !!! ‘’.. Otelin halkla ilişkiler müdiresini resepsiyonda olduğunu görüp yanına gittim. Yapılan durumu anlattım. bana verdiği yanıt ilginçti.. ‘’Ben bile rezervasyon yapıp yemeğe gidiyorum. Ve maalesef müşteriler saat 12’de ayrılmak zorunda olduklarından ona göre yemek çıkıyor otelimizde.. ama bir saniye ben sorayım genel müdürümüze…’’ dedi ve telefon açtı.. sonrasında; ‘’tamam öğle yemeğini yiyebilirsiniz, ama sadece o kadar, sonrasında….’’ dedi.. Ben şimdiye kadar herhalde 500 tane otele tatile gittim ve hiç böyle bir durumla karşılaşmadım !!! Açıkçası o kadar kötü bir otel ki.. Mesela. Yemek yiyorsunuz.. bir garson geliyor.. Masayı silecek. ve ağzına, burada yazamayacağım küfürleri alıp konuşuyor? Bu bir 4 yıldızlı otel dikkat !!! Çalışan seçimini neye göre belirliyorlar, merak ediyor insan ister istemez
Stayed 1 night in May 2018
Response from KERVANSARAY HOTELS on Jul 17, 2018
.

10/10 Excellent

Necdet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guzel bir tatil
Otel odalari ferah ve temiz. Fiyatina gore genel olarak cok iyi.
Stayed 2 nights in Jun 2018
Response from KERVANSARAY HOTELS on Jun 27, 2018
Merhaba Necdet bey, Yorumunuz bizim için değerlidir. Sizleri otelimizde tekrar görmekten mutluluk duyarız.

8/10 Good

Ali

Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2018
Response from KERVANSARAY HOTELS on Jun 29, 2018
merhaba Ali bey Yorumunuz bizim için değerlidir. Sizleri otelimizde tekrar görmekten mutluluk duyarız.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hayatımdaki en kötü otel
Banyo temizlenmemişti, kıl doluydu. Pikenin pis olduğunu gece farkettik resepsiyonu aradık kimse açmadı. Gözümüzün önünde çatallar yere düştü yerden alıp masalara dizdiler, uyarınca da güldüler. Yemekler tam anlamıyla felaket her şey bayat pis, aç kalırsınız. İçkileri denemeye pek cesaretimiz yoktu ama votkayı sakın içmeyin. Wi-fi tabii ki çalışmıyordu. Gece ağlama sesiyle uyandık duvarlar çok ince. 1 gece kalmamıza rağmen zor dayandık. Fakir turistlerin, saçma sapan içkileri içip gürültü yaparak takıldığı bir otel. Havuzunu, spasını görmedim ama tahmin edebiliyorum. Fiyatı çok ucuz ama bu bile çok bence. Herşey dahil yapmayıp, biraz daha özen gösterebilirsiniz.
Stayed 1 night in May 2018
Response from KERVANSARAY HOTELS on Jul 17, 2018
.

4/10 Poor

nihal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2017

6/10 Okay

Metin

Disliked: Cleanliness, property conditions & facilities, room comfort
Kervansaray marmaris
Gericht op massatoerisme. Zwembad superdruk. Ontbijt avondeten superdruk overal rijen. Entertainment was wel leuk. Hotel maakt naam Kervansaray niet waar.
Stayed 3 nights in Aug 2017