Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.8 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel

Posted Mar 24, 2015
Secluded, you have to drive to the beach and towns, very clean rooms, since it is surrounded by jungle there are a lot of bugs. The beach is amazing. Staff is very helpful and extremely nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

The AC is too noisy

Posted Mar 16, 2015
The AC and the fan are so noisy that we cannot sleep well
2 out of 5
by A verified travelerfrom Australia

Mosquito Madness

Posted Mar 12, 2015
Pros: It is set within beautifully lush gardens
Cons: The service could be improved. The reception staff member was distracted and repeatedly answered the phone throughout our check in.
Location: You need a car if staying here as everything is a drive away
The hotel is set within beautiful gardens and offers a lot of promise except upon approaching our room there was a dead cockroach on the front step surrounded by bugs and a bucket full of water infested with mosquitos... Inside the room was no better with mosquitos literally swarming. We notified hotel staff and they asked we return to our room to let in maintenance staff to spray for bugs, after 30 minutes of waiting we returned to reception as no one had come. The room did get sprayed but they left the dead bugs all over the floor and bed spread. It also did not completely clear out the room so it was a sleepless 'buzz' filled night. The staff were very vague and slow to react and it should also be noted that there are no drinks or food available on site, even though the hotel was fully booked their restaurant was closed.
Comment from Hotel Management
Mar 20, 2015 by Fernel Valdez, Hotel Management
Dear Guest, On behalf of the hotel staff I apologize for the inconvenience during your stay. It is true that since we are located in the jungle, we have to deal with mosquitoes at night in the garden areas, not in the rooms, so we will take note of your comment so it won't happen with any of our guests. It is not our goal to leave the expectations of our guest bellow the service we are willing to give and that is why your case will be followed. Hotel Amarte is well known for it's warm and efficient service, and if you give us an opportunity, we are positive you will change your perception. In what concerns the restaurant, during the dates of your stay, we had two restaurants open (Burger Stop and Pavoreal by the sea, with free transportation) where we provide food and beverages from 7 am until 10 pm. Actually we have continental breakfast included, Please, make sure you come back, we will make sure on your next visit you have the best service you deserve. Greetings
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel

Posted Mar 11, 2015
Pros: Privacy
Cons: Conditions of the way to the beach and services there.
Location: location ok, near to Playa del Carmen and Tulum
The experience was nice in general, I suggest to include some fruit and cold meats in the continental breakfast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SLP, MEX

UN LUGAR PARA ESCAPAR DE LAS MULTITUDES

Posted Mar 5, 2015
Pros: La playa privada, y la atención del personal.
Cons: Un poco mas de herramientas para salvarse de los mosquitos.
Excelente atención del personal, Fernel de Recepción hace un gran trabajo, el hotel esta muy bien localizado exactamente entre Playa del Carmen y Puerto Morelos, las habitaciones son buenas, pero solo las usamos para dormir, pues el tesoro de éste hotel es su playa privada, está a 2km del hotel, pero es un lugar que vale la pena. si amas las multitudes, los todo incluido y las albercas gigantes con miles de personas y fluidos corporales, éste hotel no es para ti. Yo espero volver pronto!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2015
We used the hotel as an overnight stop after spending a day at Xplor and then flying out the next morning. It was just right. The grounds are beautiful, the staff delightful, the architecture interesting, and there is private access to a beautiful beach. The negatives are that there are mosquitoes, and also that the continental breakfast consists of white toast & sweet rolls and there is no fresh fruit. Overall, we were very pleased, and would return.
Comment from Hotel Management
Mar 12, 2015 by Fernel Valdez, Hotel Management
Dear guest, Thank you so much for sharing your comments, on behalf Hotel Amarte Staff, we would like to extend you an invitation to come back and discover new surprises we are preparing now. Also, in therms of breakfast, we will listen to our guests opinions and will improve it. The mosquitoes, even though we are located in the jungle, it is another subject we are working on so you won't have any issues with them. Remember, Amarte is growing, and we want you to see it! Greetings,
2 out of 5
by A verified travelerfrom paris

Repère à moustiques

Posted Feb 22, 2015
Pros: Petite maisonnette dispersées dans la nature. Piscine calme et agrèable. Personnel sympatique. Plage privée
Location: Pas grand chose aux alentour à part la plage privée très sauvage.
Chambre pleine de moustiques, guepes et fourmies rouges. On en ressort piqué de partout même après une chasse acharnée de plus d'une heure! petit dejeuner servit par le stop burger juste en face, qualité en conséquence.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Sevilla, ES

Vaya sorpresa agradable que nos dio este hotel.

Posted Feb 19, 2015
Pros: La playa del hotel es sensacional (Maroma); el personal del hotel es genuinamente amable. El hotel estaba en condiciones impecables y no es grande.
Cons: La publicidad porque dimos con este hotel de pura casualidad.
Location: Esto esta cerca de Playa del Carmen que fue nuestro destino original. La playa Maroma es la mejor que vimos en los diez dias que estuvimos en la zona
Llegamos a Amarte Maroma de casualidad, despues de salirnos de un hotel en Playacar que no nos gusto. Que descubrimiento! todo parecia a estrenar: muy cuidado y con mucho mantenimiento. Nos quedamos unas cinco noches en una habitacion de dos camas queen. Espaciosa, limpia y con una ducha de las que si sale agua en cantidad. Habia una hamaca y unas sillas fuera de la habitacion para disfrutar la tarde. La habitacion era recogida y fuera del paso. Despues estuvimos otros cinco dias en la suite junior. Tenia una cama superking gigantesca y todos los detalles estaban cuidados con un mantenimiento muy detallado. El personal del hotel fue muy amable y nos sacaron de apuros mas de una vez. Mi laptop se rompio y me prestaron una! habia tenido buen servicio antes pero nada como esto. Todos fueron extremadamente atentos. Hay un restaurante en la playa que es parte del hotel y en el que se come increiblemente bien. Es un sitio fino, no para comer todos los dias pero si para pegarse un homenaje. Tambien hay una cafeteria a unos pasos del hotel donde la comida es buena y razonable en precio. La playa esta a unos 2 kilometros, lo cual no esta mal para un par de dias pero un coche de alquiler puede ser recomendable si la estancia es larga como fue la nuestra. Es muy dificil llegar a la playa si no eres huesped con lo cual la playa esta casi vacia. La playa de Maroma es paradisiaca y despues de dar muchas vueltas desde Tulum a Cancun no vimos playa que la superara.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Eugene, Oregon

Nice Hotel with great service!

Posted Feb 13, 2015
Our family spent a couple nights at Hotel Amarte. It was fabulous! The staff was so helpful. Always willing to help if anything was needed. The rooms were affordable and very well kept. The only down side is the remoteness (if you consider that a down side) and the mosquitoes. It is a 5 minute drive to Puerto Morelos and 2 km from the beach in the jungle. Very nice grounds and I was told they are in the process of building a full spa on site. Can't wait to return to Hotel Amarte! Gracias!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Beautiful paradise

Posted Feb 7, 2015
The best for vacation, we enjoyed our stay at this hotel. Everyone was so friendly, help always if we need something. Maroma beach is the most beautiful place of the world. Restaurant Food was fantastic. I will be back for sure.