Ratings based on 16 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
nov13-good but a few issuesPosted Nov 23, 2013
Cons: KEEP POOLS HOT AND OPEN 24/7!
it was good considering what we paid, i would not pay full price for this level of quality, no chance. the pool is not open 24/7, only til 9pm-disappointing. spa services are very expensive-a bit less than london prices-why??? you are in morocco! the pool isnt warm most of the time and even when you give an hours notice to warm the pool up, it is still cold-ridiculous! all staff except one lady at the pool reception i found to be very courteous and friendly-as they should be in a 5 star hotel. the last at the pool has some issues because we kept asking for the cold pool to be warmed up and even when we'd ask-it just wasnt done which meant we were swimming in a cold pool-not relaxing or fun! they have 3 pools, one indoor one which is heated, two outdoor ones that are not-whats the point of these in off season? no point at all-quite misleading and silly if you ask me.
for Everyoneby A verified traveler
TOTAL RELAXPosted Oct 18, 2013
Amazing oasis place away from the noisy but fab centre. Total relax quiet and great staff, food, rooms. Second stay and am definitely going back again next year. Refreshed and rebooted!!
for Couplesby Tadas from United Kingdom
Nice hotel and very good service.Posted Oct 13, 2013
Pros: Food quality, rooms and hotel design, staff.
Cons: At least one swimming pool outside must be heated, breakfast can be better. We would recommend to stay there.
Overall, excellent hotel: very good food, clean and comfortable. However few drawbacks: outside pools are very cold water, spa staff are quite rood (we did traditional hammam), breakfast buffet needs more variety in food.
for Everyoneby Esther from London, UK
Great Hotel. Full stop.Posted Jul 2, 2013
Pros: Nadia - the receptionist
Cons: The sun loungers by the pool. Dirty and uncomfortable.
Location: Perfect. No more than 5 minutes away from the hustle and bustle of the medina. Also close to the local mall and supermarket
Absolutely lovely hotel. Really quiet and well positioned - just the right distance away from the hustle and bustle of the medina. The staff were absolutely lovely - especially Nadia on the front desk. She was so welcoming, friendly and helpful: a real asset to the hotel. I was just sorry I did not get to say goodbye to her and leave her a tip. The couple of comments that I would have is that the hotel should have more staff who do speak English as client facing staff - for example, on room service. However, having said that, the next time I visit I will hopefully speak more French or even a little Arabic. Also, it might be a good idea for the housekeeping staff to start work a bit earlier, as when guests came down for breakfast in the mornings (from 8.30am) staff were invariably cleaning the steps etc. Also the sun loungers by the main pool were a bit dirty and uncomfortable. On the whole, I would definitely recommend this hotel to all. Thoroughly enjoyed my stay.
for Couplesby A verified traveler
Good for couplesPosted Jun 2, 2013
Very friendly staff and clean facilities. A little out of town,but able to walk to centre of Marrakech in 35 mins/taxi for 40-50 DH. Basic room was clean and very comfortable if a little small, however it did have a small balcony. The main pool area was pleasant although there was some loudish music playing constantly which could be a little distracting. Breakfast was of a decent standard. Would suggest best for couples rather than families. Overall enjoyed the stay, quite nice to be away from the hustle and bustle of the centre of town.
for Everyoneby Liz and Tony from England, UK
A relaxing short break.Posted May 18, 2013
The Casar Resort and Spa was an excellent hotel, even though it was a little way out from the centre of Marrakech. We had a room on the first floor overlooking the pool and enjoyed sitting on the balcony with a cooling drink in the evening. A Carrefour supermarket and shopping mall was a few minutes walk away and were very handy. The Al Fassa Restaurant next door was great -, authentic Morroccan cuisine in a lovely setting. All in all, we were very satisfied with the service and facilities at the hotel and would recommend it to friends and family.
for Getaway With Friendsby Dno from London
Great boutique hotelPosted May 9, 2013 on Hotels.com
Stayed here with friends for a long weekend. This hotel was ideal. The staff are excellent, the owners non pretentious and eager to help, great facilities and cool set up. The rooms are all set up around a big pool, there's a cool rooftop bar and spa. You need taxis to get around but it's easy and cheap to get them from outside. There is a mall close by (2 mins walk) that sells everything you need. I can't emphasise enough how fantastic the staff were.
for Couplesby Sue from West Sussex
Good choice for visiting MarrakechPosted May 1, 2013
Location: Great, just outside town. 10 mins taxi ride to the centre
Great position just outside the hustle and bussle of the centre of Marrakech. Well maintained and pleasingly decorated. Very clean and staff worked hard to meet everyone's needs. Music is played all day in pool area, gentle music in the downstairs pool area and heavier at the upstairs bar. Food is good and available all day.
for Couplesby Art from Venezuela
Super ultra nice bed!!Posted Mar 17, 2013
Cons: Shower smell
Location: Close to nice restaurant
Excelent hotel, super ultra nice beds! And linen shower smell a bit weird the rest was excelent
for Couplesby Wasim from Scotland, UK
5 star jewel and the place to stay.Posted Mar 14, 2013
Pros: The peace and quiet and the comfort and luxury.
Cons: The cold swimming pools!
Location: 30 minute walk to town but for 30 durhams( £3 max) you can get inmto town in approx 5 minutes in a taxi.
From the moment we arrived until the time we left the staff and the serive was impeciable. The staff are all so helpful and friendly and everything we needed and required was dealt with within minutes. The check in was done within 3-4 minutes and the welcome drink was a nice touch too. The hotel itself is a jewel in marracech and really is worth the 5 star rating. Every room is designed differently but eligantly and to high standards.