We arrived at the Hotel with great expectations due to the 5 star status and reasonable reviews.
It started well, the staff carried our luggage without asking, but off course expected payment which is fine, the amount was over £20 which is not.
The room itself looked worse than any 4 star hotel and worse than many 3 stars.
The temperature was in the high 20’s but the air conditioning was not working, I asked 8 separate times in 24 hours for someone to repair the system or provide a fan. In the end I was literally ignored at the desk, the staff would just look busy as they saw me approach.
When I spoke to the manager, I was told that the hotel only has AC in summer, nonsensical for a tourist from a cold climate but I accepted this to not ruin the trip, though on the last day I discovered that other guests had working air conditioning and I had been lied to.
There was loud music every night, and the stench of cannabis was overwhelming. People were making noise on all floors, somebody had a subwoofer which kept the whole hotel awake, yet the staff did nothing after numerous guests complained. Now most hotels have a level of soundproofing and security so this should be a non issue, but I could pretty much hear my neighbours thoughts through those walls.
The WI-FI was as slow as dial up if it ever decided to work that is.
We experienced racial discrimination at this hotel, morrocco is a beautiful diverse place, this hotel is not. Avoid, Avoid, Avoid.