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Reviews of La Sultana Marrakech

5 out of 5
La Sultana Marrakech
403 Rue de la Kasbah, Marrakech

Reviews

9.6

Exceptional

Rating 10 - Excellent. 130 out of 151 reviews" "
Rating 8 - Good. 13 out of 151 reviews" "
Rating 6 - Okay. 5 out of 151 reviews" "
Rating 4 - Poor. 1 out of 151 reviews" "
Rating 2 - Terrible. 2 out of 151 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, attentive staff went above and beyond. Our personal butler felt like a very luxurious experience.
Stayed 2 nights in Jan 2024
Response from BM on Feb 6, 2024
Dear Mrs Yana Deeley,Thank you for your kind feedback.We are so glad to hear that you really enjoyed your stay at La Sultana Marrakech as well as our services.We really look forward to welcoming you in the next trip.Best regards,

10/10 Excellent

Mark

Stayed 4 nights in Nov 2023
Response from BM on Feb 6, 2024
Dear Mr Mark Bandak,We wish you really enjoyed your stay with us at La Sultana Marrakech and that you kept some nice memories.Thank you for you trust and we look forward to welcoming you for a future sstay,Our Best Regards,

10/10 Excellent

Jinda

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful quiet oasis. The staff are wonderful
Stayed 4 nights in Oct 2023
Response from BM on Nov 15, 2023
Thank you for your kind feedback.We look forward to welcoming you in the near future

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable
All staff were impeccable. The hotel is beautifully designed and maintained. We left the hotel just 12 hours before the earthquake disaster occurred on 8th September. When hearing the sad news we immediately called the hotel to check all hotel staff and their families were safe and we were reassured all were. The hotel fortunately had not been adversely effected.
Stayed 9 nights in Sep 2023
Response from BM on Sep 13, 2023
Dear Mrs Jane Roberts,Thank you for your kind feedback.We were so pleased to welcome you at our property and we are so happy to receive such an encouraging feedback. We are glad to know you enjoyed your stay, the facilities of the hotel and our services.We sincerely thank you for your message filled with concern and compassion during these difficult times. Your concern for our establishment, our staff, and our buildings deeply touches us.We are pleased to inform you that our team and our buildings are safe. There have been no human casualties among our staff, and our buildings have withstood the recent circumstances.We really look forward to welcoming you in the future.Best regards,

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is like a home to me. I come to Marrakech to stay here.
Stayed 3 nights in Jun 2023
Response from BM on Jun 27, 2023
Dear Mrs Lisa,Thank you for your kind feedback and review and for choosing our property to spend your holidays.We wish you really enjoyed your experience.We look forward to welcoming you in the near future.Best regards,

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel
La Sultana was everything it advertised- a luxurious hide-away in the heart of Marrakech. The hotel twists and turns, through elegant salons and courtyards, by hidden reading nooks and arrangements of fresh flowers, up curving stairwells to a lovely rooftop garden. The staff was graciously accommodating to our every request. It really is like staying in a fine old Moroccan mansion. We loved it.
Stayed 3 nights in Jun 2023
Response from BM on Jun 9, 2023
Dear Mrs Melanie Mcgraw,We are proud to receive your positive feedback towards our property and your stay between us.We are really pleased to hear that your really enjoyed your experience. We wish we will have the pleasure to host you during your next trip.All the best,

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful Riad. Staff is wonderful. Impeccable service. The Riad is a magical place, it epitomizes the magical mystic of Marrakech. It will be the only place I will stay for all future visits.
Stayed 1 night in Apr 2023
Response from BM on May 1, 2023
Dear Mr Roberto Moreno,Thank you for your kind feedback and review.We are thrilled to know your really enjoyed our property and services. Thank you as well for choosing La Sultana in Marrakech to spend your holidays.We really look forward to welcoming you in the near future.Best regards,

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!!
I visited the Royal Mansour and the Mamounia for dinner just to compare but found this riad so much more beautiful and charming for a fraction of the price. Not to imply, however, that this gem is inexpensive!
Stayed 3 nights in Feb 2023
Response from BM on Feb 21, 2023
Dear Mrs Kiernan,Thank you for sharing this feedback with us.We will take this into consideration and make our best to offer a very good service as usual.We look forward to welcoming you during your next trip to Marrakech.Best regards,

10/10 Excellent

Allison Carlene, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely stunning. We were greeted with the most welcoming arrival and the most helpful, kind people worked there. It was very close proximity to everything we wanted to do. They did a great job making us feel safe as well. I highly recommend this place.
Stayed 4 nights in Feb 2023
Response from BM on Feb 14, 2023
Dear Mrs Allison Carlene,Thank you for your kind feedback.We are so plesed to hear that you really enjoyed your stay at La Sultana and that you appreciate the location, staff, & service.We llok forward to welcoming you during younr next trip to Marrakech.All the best,

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here from February 2nd to the 11th, it was excellent, the hotel is gorgeous the food is excellent but the staff are at the top of my list as the absolute best.everyone was warm friendly and welcoming we felt right at home from the minute we arrived, I can’t say enough about the hotel, they arranged all our excursions seamlessly, gave us amazing recommendations for dinner, the location is excellent and very easy to get around, the suite was so pretty with lots of room and fine details like a jewelry box inside the safe, I would go back in a second definitely a 5 star boutique hotel
Stayed 8 nights in Feb 2023
Response from BM on Feb 13, 2023
Dear Mrs Vint Kirsten,Thank you for your warm and kind feedback.We are thrilled to know you highlly enjoyed your stay at La Sultana Marrakech with all the details you mentionned.We are delighted that your experience was fabulous as described below.We really look forward to welcoming you in the near future.All the best,

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 5 nights in Jan 2023
Response from BM on Jan 30, 2023
Dear Mr Yang Liu,Thank you for your positive feedback.We were very pleased to host you at our property: La Sultana Marrakech. Thank you for your trust for choosing La Sultana to spend your holidays in Marrakech.We look forward to welcoming you on the future,Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service

6/10 Okay

Lilia

Liked: Staff & service, amenities, property conditions & facilities
Building is very nice
Response from BM on Dec 21, 2022
Dear Mrs Lilia,Thank you for your kind feedback.It was a pleasure welcoming you at La Sultana. Thank you for the trust you showed towards our property.We look forward to welcoming you in a future trip.Best regards,

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is stunning and stuff we’re very helpful.
Stayed 4 nights in Nov 2022
Response from BM on Nov 21, 2022
Dear Mr Joseph,Thank you for your kind feedback and for choosing La Sultana to spend your holidays.We look forward to welcoming you in the near future.Best regards,

10/10 Excellent

Danielle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST hotel in Marrakech!!!!
This was hands down the best hotel in Marrakech, even better than la mamounia in my opinion. The staff was amazing from the moment we checked in to the moment we left. I was visiting with my mother, a friend, and her mom and we stayed at three different hotels during our trip. This was their favorite as well. The staff was so welcoming and hospitable and made us feel at home every step of the way. The rooms were beautiful and spacious, the food at the hotel was fantastic, and the design was unparalleled. Every detail was accounted for. I will definitely be returning next time I am in Marrakech!
Stayed 3 nights in Oct 2022
Response from BM on Oct 26, 2022
Dear Miss Danielle,Thank you for your kind & detailed feedback.We are thrilled to know you really enjoyed every single service of La Sultana and we appreciate to receive such a wonderful comment.Thank you as well for your trust. We wish we will have the pleasure to welcome you for your next stay in Marrakech.Best regards,Mustapha

8/10 Good

Pardeep, Warren

Stayed 3 nights in Oct 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most wonderful hotel ever.
Without a doubt the best, most beautiful hotel I have ever stayed in in my entire life. Absolutely gorgeous in every way, incredible attention to detail in both decor and service. The food is incredible as is the spa and we became friends with all of the staff. We felt like royalty as our every wish was granted during this magical stay.
Stayed 6 nights in Apr 2022
Response from BM on Jun 21, 2022
Dera Mrs Catherine, Thank you for your warm words. We are so delighted to hear that you really had a wonderful experience at our property and that you enjoyed the hotel, food, spa and every detail that contributed to your satisfaction. We look forward to having you here in the near future for another great experience. My best regards,

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best experience ever!!
a magical experience. impeccable service! everyone and everything was pleasing!!
Stayed 5 nights in Nov 2021
Response from BM on Nov 30, 2021
It was a real pleasure welcoming you at our property. We wish we will have the pleasure to welcoming you in the future. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARRAKECH
We had an amazing stay at La Sultana. The hotel, it’s environment and the staff were all incredible.
Stayed 3 nights in Mar 2020
Response from BM on Mar 12, 2020
Dear Sir, Dear Madame, Thank you for your positif feedback. We highly appreciate your nice words and we wish we will have the pleasure to welcome you in the future. Best wishes,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing decor, perfect service and great amenities!
Stayed 3 nights in Feb 2020
Response from BM on Mar 12, 2020
Dear Sir, Dear Madame, Thank you for your kind feedback. We are pleased to hear you appreciated our hotel & services and we look forward to receiving you in a future stay. Best wishes

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it, I would highly recommend it, if your looking for something with character.
Stayed 4 nights in Jan 2020
Response from BM on Feb 3, 2020
Dear Valued Partner, Thank you for your warm words. We were very pleased to host you for your stay at Marrakech. Wish we will have the pleasure to welcome you again. Best regards,

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything for us was excellent from the arrival until the departure
Stayed 1 night in Jan 2020
Response from BM on Jan 21, 2020
Dear Valued Guest, Thank you for your positiv feedback. We are very pleased to hear that you had a good experience at La Sultana. We look forward to welcoming you in the future, Best wishes,

10/10 Excellent

CHEN YI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to enjoy Morocco Riad
My room(elephant) is charming, a very good space and comfortable. It will be perfect if lighting can be a bit brighter.
Stayed 2 nights in Dec 2019
Response from BM on Jan 21, 2020
Dear Valued Guest, Thank you for your kind feedback. It's a pleasure to hear that you apprecite the stay in your Elephant suite. We have taken note that it would be better if there had been more light. We wish we will have the pleasure to welcoming you soon. Best wishes,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unforgettable oasis
What an amazing place to stay. Comfortable. Great service. Great location. Lovely staff. And one of the most beautiful hotels we have ever stayed. Yes its a few dollars more than other places.....but make that booking now. You will NOT regret it. Can not recommend highly enough.
Stayed 1 night in Dec 2019
Response from BM on Dec 25, 2019
Dear Mr Mark, Thank you for your warm & kind feedback. It was a great pleasure to welcome you at our property. Thank you for choosing La Sultana Marrakech as a place to stay. We look forward to welcoming you in the near future. Wish a Merry Christmas & a Happy New Year. Best wishes,

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from BM on Dec 16, 2019
Dear Sir/ Madame, Thanks for your feedback. We were glad to host you at our property. Thank you for choosing La Sultana as a hotel to stay in Marrakech. Best wishes,

10/10 Excellent

RH, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love, love. Beautiful property and the staff here is amazing. Breakfast was great and dinner service was just lovely with wonderful food. I was so happy they had a small gym which I used both days I stayed. La Sultana is a beautifully designed hotel in the Riad style but with modern touches and the attention to detail is exquisite. I had room 127 which was a good size and had a gorgeous bathroom.
Stayed 2 nights in Dec 2019
Response from BM on Dec 16, 2019
Dera Sir, It was a great pleasure to host you at La Sultana Marrakech during your trip to Marrakech. We are glad you enjoyed the property, its style and the services provided. We wish we will have the pleasure to welcome you soon. Best wishes,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from BM on Dec 4, 2019
Thank you for choosing La Sultana as a hotel for your stay in Marrakech.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from BM on Nov 13, 2019
Thanks for choosing La Sultana to spend your holidays. Look forward to welcoming you in the future. Best regards,

10/10 Excellent

Robert, Coggeshall, Uk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In over 40 years travelling to many countries on business and holiday this was the best hotel i have ever stayed in. We had such a wonderful time and were devastated that we had to leave 2 days early due to a family emergency back home. Such a wonderful place and highly highly recommended
Stayed 4 nights in Oct 2019
Response from BM on Oct 15, 2019
Dear Mr Robert, We are very pleased to hear such good words about our property. It was an honour to host you. We look forward to welcoming you in the near future. All the best,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful riad! We stayed only one night before heading to a different part of Morocco. The place is really beautiful and staff was extremely nice. Book here! Close to everything. The spa is amazing too!
Stayed 1 night in Oct 2019
Response from BM on Oct 14, 2019
Dear Mrs Jennifer, Thank you for your nice feedback. It was a great pleasure hosting you at our property. Look forward to receiving you in the future for a longer stay. Best regards,

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from BM on Oct 9, 2019
Thank you for your kind feedback

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from BM on Oct 8, 2019
Thanks for choosing our property to stay at during your visit to Marrakech. Best wishes,

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly beautiful hotel, lovely service.
I chose this hotel because I wanted to stay somewhere that was both beautifully designed and full-service. It does not disappoint. Every inch and corner is well considered and decorated, absolutely beautiful. The roof terrace is to die for! It is a calm and peaceful respite from the Médina. With 28 rooms, this is the kind of place that would be amazing for a family reunion or destination wedding—just thinking...
Stayed 3 nights in Sep 2019
Response from BM on Oct 8, 2019
Thanks for this beautiful feedback. It was a pleasure to host you among our guests. We wish we will have the pleasure to host you in the near future. Best wishes,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing eith excellent service
Stayed 2 nights in Sep 2019
Response from BM on Oct 8, 2019
Thanks for these nice words and for choosing our property. Wish we can host you in the future. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! It made you feel like you were staying in a home.
Stayed 1 night in Aug 2019
Response from BM on Oct 8, 2019
Thanks for your kind feedback. Look forward to welcoming you in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Exceptional service.
Stayed 2 nights in Jul 2019
Response from BM on Jul 17, 2019
Dear Sir/ Dear Madame, Thank you for your nice feedback. We are pleased you have enjoyed staying at our property. Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Riads, each with their own character and beauty. Looks all have themes and are well decorated. Staff are super friendly and welcoming
Stayed 3 nights in Jul 2019
Response from BM on Jul 9, 2019
Dear Sir/Madame, Thank you for your nice feedback. We are delighted to hear these nice words. We always try to offer best experiences to our guests. We wish you will have the opportunity to come and visit us again. Best wishes,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Roof top was fantastic. Great for a drink, tea or sunset views.
Stayed 3 nights in Jun 2019
Response from BM on Jul 9, 2019
Dear Sir/Madame, Thank you for the nice words. It's always a great pleasure welcoming you among us. Look forward to welcoming you soon. Best regards,

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019
Response from BM on Jul 9, 2019
Thanks for your kind fedback

10/10 Excellent

Edie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing The best. Would come back
Stayed 3 nights in Jun 2019
Response from BM on Jul 9, 2019
Dear Mrs Edie, Thank you for your nice feedback. We are glad to hear you have enjoyed staying at our hotel. We really look forward to welcoming you in the near future, Best wishes,

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic
Stayed 3 nights in Jun 2019
Response from BM on Jul 9, 2019
Dear Mr Bernard, We are pleased to hear you have enjoyed your stay at our property. Look forward to welcoming you soon. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent three nights at La Sultana for my husband's birthday and could not have been happier with our experience! This hotel is absolutely stunning - great location in walking distance to all major sights, beautiful interior, great food and most of all the most outstanding service we have ever had! All the staff went above and beyond to make our stay memorable and were so incredibly helpful throughout the entire trip. I truly could not recommend this hotel more to anyone visiting Marrakech!
Stayed 3 nights in May 2019
Response from BM on May 14, 2019
Dear Sir, Thank you for your kind & enchanting words. It was a great pleasure welcoming you at La Sultana. Thank you as well for your trust in our services. We always look forward to offering the best to our customers. Hope to welcoming you in the near future. Best wishes,

10/10 Excellent

Tierney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique gem !
Amazing incredible service and beautiful roof garden
Stayed 3 nights in Apr 2019
Response from BM on May 14, 2019
Dear Mr Tierney, Thanks for your positive words, It's highly appreciated. Look forward to welcoming you again & again. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, outstanding and helpful staff, great food, and proximity to many of the tourist attractions.
Stayed 3 nights in Apr 2019
Response from BM on May 14, 2019
Dear Sir/Madame, Thank you for this nice feedback and for choosing La Sultana to spend your holidays. We look forward to welcoming you in the future. Best wishes,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, customer Service excellent, food excellent Room a bit tired and needs a proper renovation Location is perfect
Stayed 4 nights in Apr 2019
Response from BM on May 14, 2019
Dear Sir, Thank you for your nice feedback and comment. It was a pleasure welcoming you at our property. All the best,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A few steps from the Medina and you’re in a different world
Stayed 3 nights in Mar 2019
Response from BM on May 14, 2019
Thank you sir for your nice description. We look forward to welcoming you in the near furture.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at La Sultana is impeccable. The property is beautiful with something new to explore around every corner. A Hammam at the spa is a must. We also enjoyed all of the meals that we had at the Riad. The front desk is happy to arrange a guide into the Médina (highly recommended ask for Younes) or dinner reservations at neighboring restaurants.
Stayed 3 nights in Mar 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from BM on Mar 6, 2019
Dear Sir, Thank you for chossing La Sultana to spend your Holidays. It was a great pleasure hosting you. We look forward to welcoming you in the future. Best wishes,

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous oasis in the middle of the oldest part of Marrakech. Whilst there is a considerable bustle in the streets below, inside it is silent and serene. The five year restoration has been accomplished with architectural sensitivity and brought the hotel up to world class standards. The staff actually remember you name, your drinks, miss you if you miss breakfast; it has been years since I encountered that. There are loads of places to sit, lounge or generally hang out. The food and service in the hotel is really good. The eating locations around the swimming pool and on the roof terrace are gorgeous.
Stayed 3 nights in Feb 2019
Response from BM on Feb 19, 2019
Dear Sir/ Madame, We are so pleased to hear your encouraging words and to know that you have really enjoyed your experience. We really look forward to welcoming you again and again. Best wishes,