Outdoor pool

Reviews of Le Riad Monceau

5 out of 5
Le Riad Monceau
7/8 Derb Chaabane-Riad Zitoun Lakdim, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 386 out of 524 reviews" "
Rating 8 - Good. 102 out of 524 reviews" "
Rating 6 - Okay. 20 out of 524 reviews" "
Rating 4 - Poor. 12 out of 524 reviews" "
Rating 2 - Terrible. 4 out of 524 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Marc on Mar 6, 2024
Many thanks!

10/10 Excellent

lynda, Horsham

Liked: Cleanliness, staff & service, property conditions & facilities
Had the most amazing stay at Le Riad Monceau. The rooms are beautiful and food in La Pergola rooftop restaurant was spectacular. We didn’t eat anywhere else. Le Riad staff are very helpful and arranged a driver and a guide was us. If I returned to Marrakech this would be the only place I would stay. Fantastic holiday
Stayed 2 nights in Feb 2024
Response from Marc on Feb 29, 2024
Many thanks for this amazing review Lynda. It will be a great pleasure to have you again.

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the heart of the medina. Staff very friendly and helpful. They helped us book two very fun excursions, as well as a private car to Casablanca and everything went smoothly and was enjoyable. Breakfast is great - every day there is a special moroccan treat in addition to a very generous meal of pastries, fruit and eggs. Only caveats are that since there is a jazz bar and restaurants on the roof and in the courtyard, it is very noisy until about midnight. By noon they begin getting ready around the riad for the lunch and dinner crowd and start playing music over the speakers. So it is not a peaceful environment and only stay there if you won't mind that. Only other drawback was that the water pressure in the shower is very low - sometimes down to a trickle. But not sure if that is just this hotel or a problem for all hotels in the area.
Stayed 2 nights in Feb 2024
Response from Marc on Feb 23, 2024
Many thanks for the nice feedback.We do our best about the water pressure but we're dependent on the local water network which is a bit unstable. We get the ups as well as the downs of a historical area! Thank you for your understanding.

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Riad Monceau stands out for it's dining/bar options. People come from all around Marrakesh to enjoy jazz at Le Bistro Arabe and the rooftop bar, La Pergola. In fact, you should be aware the property is full of visiting patrons from the late afternoon through 11PM. The food at both options is great, as is the service. The location is also fairly central, just 5 minutes from the main square. The only warning I will make, is that it can get noisy in the evening and you can hear people moving about on the rooftop restaurant in your room. It's like living in an apartment with a noisy neighbor above you. Otherwise, we had a great time and would return.
Stayed 3 nights in Feb 2024
Response from Marc on Feb 13, 2024
Many thanks for the amazing feedback and the great advice. We keep improving things to make our rooms as soundproof as possible but it's good to know that Riad Monceau is a lively place with plenty of good vives and energy :)

10/10 Excellent

Saqib, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Lovley Riad close to the main market square. Had internet access, European toilets & European breakfast. Staff were great and really helpful. Be mindful there is a music playing late until 23:00 most nights so you wont get much sleep before then.
Stayed 4 nights in Jan 2024
Response from Marc on Jan 23, 2024
Thank you for the great review as well as the wise advice :)

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marc on Jan 22, 2024
Many thanks for the great mark!

10/10 Excellent

Susan, Delray Beach

Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Marc on Jan 22, 2024
Thanks a lot!!

8/10 Good

wladyslawa

Liked: Staff & service
It was fun. The staff was amazing. But it was noisy. The kitchen was right above my bed.
Stayed 2 nights in Dec 2023
Response from Marc on Jan 20, 2024
Many thanks for the kind appreciation. We will forward your remarks to the kitchen in order to solve this noise problem.

10/10 Excellent

Mauricio

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The restaurants in the property and to have walking access to sites were a big plus
Stayed 3 nights in Jan 2024
Response from Marc on Jan 16, 2024
Many thanks for the lovely feedback.Great pleasure to have you.

10/10 Excellent

Adeola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marc on Jan 11, 2024
Thanks a lot!

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness
Cute and nicely decorated Riad inside the Medina but NOT a 5*. It’s close to the main square and all the souks. Location is great if you don’t mind small alleyways. THINGS WE DON’T LIKE -no phones in the rooms which means you cannot call the front desk if you have an emergency or need anything. This is a big safety concern. I told the staff about the safety concern and she said no worries because there are never any emergencies. Really?!? -lock to the rooms are dead bolts which means you need a key to leave the room. My husband left with our only key and I was stuck in the room and they only give you 1 key. I couldn’t call front desk because no phone in the room -water pressure is very weak and hot water trickles. Hard to shower with cold water -had to track down staff to open up the breakfast area even though it was 30 minutes past the time breakfast was supposed to start We paid 5 star prices for a property that was not worth it. If safety is important to you, stay elsewhere!
Stayed 1 night in Jan 2024
Response from Marc on Jan 9, 2024
Thank you Kim for your feedback. We will definitely take count of your remarks.Best.

6/10 Okay

Mia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately my experience was not pleasant, firstly I emailed the hotel before arriving to confirm the airport transfer I paid for and never received a response, so I had to phone them in transit. After travelling 30 hours, I arrived to check in and was told by the young lady to take a seat, I sat there for 20 mins and asked her “what am I waiting for please” as I had a Xmas lunch to get to. She said, “your room is not ready, and I thought you were drinking your tea”, I said “no, I don’t like tea” - I then asked if I could freshen up somewhere as I had plans and was made to wait another 20 mins. The young girl was rude and abusing me and I repeatedly had to ask her to please leave me alone. The music from the jazz bar in the riad doesn’t finish until 11pm so good luck getting an early sleep after a long day of travelling!
Response from Marc ANTOINE on Jan 1, 2024
Dear Mia,Thank you for leaving us your review and sorry that, unlike our other guests, you did not enjoy your stay.However, from what I can understand, the main complaint is that you had to wait before you could use your room.However, the explanation is simple since you arrived around noon while our check-in time is, like in most hotels around the world, from 2 p.m. So, yes, you had to wait a bit but that's just the way things are and we have nothing to do with it.As for the rest, please allow me to clarify the following points:1/ Contrary to what you imply, your transfer from the airport was organized in a completely normal manner;2/ In order to compensate for your wait upon arrival, we offered you your transfer to the Four Seasons where you had an appointment;3/ To thank us for this goodwill gesture, you stole a pillow from us when you left, something of which we informed Expedia.

10/10 Excellent

Mithuna, Redmond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about the hotel was the service and the staff. They were extremely nice, accommodating and helpful. They gave us a room upgrade, brought us breakfast to the room because my daughter was feeling cold in the breakfast area, helped us with a doctor when my daughter was sick and overall were so warm and courteous that made our stay very pleasant. The riad is very beautiful and has live music in evenings. Very close to the main square as well. Great location. Minor nit: Breakfast area can get a little cold in winters
Stayed 3 nights in Dec 2023
Response from Marc on Dec 26, 2023
Many thanks for the nice feedback.Regarding the cold.. this is winter in Marrakech! But do not hesitate to ask staff to turn the AC on. It will do wonders :)

6/10 Okay

Wajahat

Traveled with partner
Liked: Staff & service
This Riad is a 3 start Riad claiming to be a 5 star. It's success is entirely dependent upon it's excellent staff otherwise everything is very basic. First of all we had to walk 20 minutes going in circles asking various people about it but we couldn't find it as everyone sent us in opposite direction and it's not easy to find really. Room: No Windows or exhaust in the bathroom so smells linger for ages and old smelly sewerage adding to this problem! Water stands in the tub because it's a handmade tub with uneven slopes so the poor functionality overrules deco. There is no bidet (5 Star?). Noisy room: Throughout our stay we had to make regular requests to reception to stop the furniture dragging going on above our room at the restaurant and then they would start again at midnight and very early morning! Overall noise insulation is poor, you could hear everything from outside so I am sure they heard us too! Breakfast: Continental breakfast really, not even eggs are included (you must pay extra - 5 Star!)
Stayed 3 nights in Dec 2023
Response from Marc on Dec 24, 2023
You obviously did not enjoy your stay and we are sincerely sorry.Riad Monceau is one of the highest rated luxury establishments in Marrakech. This is due, in particular, to its exceptional location, right next to Jemaa El Fna square. But, yes, it’s Morocco, it’s Marrakech, and it’s the historic center. For all these reasons, the first piece of advice we give to our customers is to use our own airport transfer service in order, precisely, to avoid being confronted with the problems you mention. You preferred to ignore our advice, you arrived on your own, so you lived the “Morocco experience”, pleasant certainly, but somewhat oppressive, especially when you do not know the local culture. This has nothing to do with us and so it seems somewhat unfair to blame us for it. Next time, don’t hesitate to listen to our advice like 95% of our customers do.For the rest, our 5 stars, awarded both by local tourism authorities and by Google users, are part of the current hotel industry which is based not on accessories like bidets – considered obsolete for more than 30 years – but on the notion of “experience”. Today's travelers want to experience something unique, special, so that their vacation leaves them with lasting memories.The experience must first of all be human, which comes, as you rightly point out, through the staff and the welcome. And from this point of view, Riad Monceau is unanimously hailed as a true little paradise on Earth as the people there are kind, welcoming, helpful and attentive to the smallest detail. This also involves the atmosphere, the quality of the setting, the decor. Finally, this involves an offer of activities and services. Riad Monceau has chosen to focus on the table, with 2 exceptional restaurants and music. We offer international-level jazz concerts every evening. As for our bar, it offers what many consider to be the best cocktails in town.All this explains and justifies the very good reputation of Riad Monceau, an establishment often cited as an example by local tourism authorities. We are proud of our work and the countless positive feedback we receive from our customers and friends even if, in fact, there are no bidets in our bathrooms, something we claim. Everything is changing and today's hotel industry is certainly not that of 30 or 50 years ago. It is good to be aware of this.But we hear your comment and we are sincerely sorry that by choosing Riad Monceau you chose an establishment which clearly did not meet your expectations.Last point: yes, our breakfasts include a menu of options to allow everyone to create a tailor-made meal. But, contrary to what you say, dear Wajahat, these options do not cost money. Eggs, in all their forms, are therefore free because, as everyone knows, the best things in this world are those which, precisely, are free.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so stunning and romantic!
We were blown away at the courtyard. It's incredibly romantic and beautiful!!! The entire hotel is just gorgeous. We loved it and want to come again. The staff were so lovely and went out their way to help us for so many things. Shout out to Mohammed for his kind service at every breakfast he's great.
Stayed 4 nights in Dec 2023
Response from Marc on Dec 11, 2023
Thank you Candice. On behalf of the whole team: 10/10!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very intimate and excellent care for their guests. Above and beyond expectations.
Stayed 2 nights in Dec 2023
Response from Marc on Dec 11, 2023
Thank you, Richard, for your kind feedback.

10/10 Excellent

Belinda

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Marc on Dec 11, 2023
Thank you Belinda.

10/10 Excellent

Bao Chau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services and amenities of this place were beyond our expectation for a last-minute reservation. The premises was elegantly decorated and well-maintained. The location of the property is extremely convenient in the medina and very accessible from the main streets. We were appreciative of the service that the riad provided - they had someone come out to meet us at the car and assisted with our luggage which was a street away from their entrance. The breakfast spread was phenomenal, and the daily jazz music was marvelous. We highly recommend this place for a romantic getaway.
Stayed 2 nights in Nov 2023
Response from Marc on Dec 4, 2023
Thank you so much for such a nice feedback.

10/10 Excellent

Bernice

Stayed 5 nights in Nov 2023
Response from Marc on Dec 11, 2023
Many thanks Bernice.

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You must stay at a Riad when in Marrakech and must stay here. I have travelled around the world and stayed at the fanciest 5 stars hotels however Le Riad Monceau comes straight out of the movies glamour! Nothing like it - ANYWHERE! It is truly the most magical place to stay when in Marrakech. The minute you walk into this Jazz Hotel you feel like you have walked into another world. With only 10 rooms here - you're lucky if you can book here! There are two incredible restaurants! Le Bistro Arab - exquisite restaurant surrounded by a pool and live Jazz with an ambiance that is like no other. You also have an extradorinaiy more casual restaurant on the second floor again filled with ambiance, lighting, outdoors, amazing food! Then there are 3 roof top private areas one floor higher giving you views of Marrakech! The Riad is 3 min walk to Jemma el Naff square so you are in the heart of all the action! The music stops at 11am so you can get a peaceful sleep after that time. Otherwise you have your own private concert from either the two restaurants or from your rooms! We tried 3 different rooms from standard to one of their jacuzzi suites...the jacuzzi suite is not your regular jacuzzi. The bath room and jacuzzi made you feel like you were a royal Arabian Prince or Princess. We never made it to their spa and haman but it looked amazing! The most important quality that we loved is that EVERYONE made you feel like family! From the top down! 5 STAR in every way! GLAMOUR! xo
Stayed 2 nights in Nov 2023
Response from Marc on Nov 14, 2023
Thank you so much, Lisa, for such an amazing feedback! No need to say it was a pleasure and an honour to welcome you guys. In the name of the whole team: THANK YOU!!

10/10 Excellent

Neville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Riad, excellent in all respects with especially helpful and friendly staff. Occasionally architecture and design do play second fiddle to practicality. Very well located, and everything of the highest standard.
Stayed 3 nights in Nov 2023
Response from Marc on Nov 12, 2023
Many thanks for such a kind feedbackIt was a great pleasure to have you at Riad Monceau.

10/10 Excellent

CHRISTINE, ROCKFORD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Le Riad Monceau were welcoming, kind and helpful. I would definitely recommend this location and oasis of a Riad for a stay in Marrakech.
Stayed 3 nights in Oct 2023
Response from Marc on Oct 16, 2023
Many thanks for your kind feedback.

10/10 Excellent

Minal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great service and close proximity to the Medina. Highly recommend staying here.
Stayed 2 nights in Sep 2023
Response from Marc on Sep 17, 2023
This is very kind of you.Many thanks.

10/10 Excellent

Djurdjica, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Riad Monceau was our Oasis from the frenzy of the Souks & the Medina which are minutes away. Wonderful environment focused on high level customer service, with exceptional food & beverage offerings. Live music every evening until 11pm in proximity of rooms, so need to enjoy that.
Stayed 4 nights in Sep 2023
Response from Marc on Sep 13, 2023
Thanks a million!! Great pleasure to have you with us.

10/10 Excellent

Joash Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect in our stay. We really love it!
Stayed 2 nights in Aug 2023
Response from Marc on Aug 29, 2023
Many thanks for this nice feedback.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Wonderful staff. Caring and attentive from the top to the bottom. A real team effort with nothing too much trouble. Good brilliant. Jazz bar perfect for atmosphere. I cannot rate this Riad highly enough. It was a shame to leave!
Stayed 4 nights in Jul 2023
Response from Marc on Aug 21, 2023
Many thanks Andrew.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole team at Riad Monceau were wonderful!! Even though we arrived on a major national holiday, Hosni welcomed us with a traditional holiday snack and treated us like family. Thank you, Hosni!! We hope to be back soon!!
Stayed 2 nights in Jun 2023
Response from Marc on Jul 15, 2023
Many thanks for this great feedback Michael. It was a pleasure to have you and we long to see you back.

10/10 Excellent

Steven, State College

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classy gem not far from the Djemaa El-Fna square. Two restaurants, one of which is a jazz club in the evening looking down on the small pool in the courtyard. Rooms were comfortable and well-decorated in Moroccan style with (thankfully!) air conditioning. Staff was very friendly and hospitable, and spoke English, French and Arabic. Food was delicious, and good drinks at the bar. Quirky bit of charm: the rooms are named, not numbered.
Stayed 3 nights in Jun 2023
Response from Marc on Jul 5, 2023
Hey Steven,So glad to read your kind words. It's good to know you enjoyed your time.Many thanks.

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2023
Response from Marc on Jun 30, 2023
Merci infiniment.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marc on Jun 22, 2023
Thank you !

8/10 Good

Phongsak

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at Monceau - great jazz evening entertainment, rooms were clean and comfortable.
Stayed 1 night in Jun 2023
Response from Marc on Jun 19, 2023
HelloMany thanks. Always a great pleasure to have you.Hopefully next time we'll deserve the highest mark!!Cheers.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Riad in the heart of the old Medina. Bistro Arabe and La Pergola are the cherries on top for amazing food, live jazz music, and a cool rooftop.
Stayed 1 night in Jun 2023
Response from Marc on Jun 18, 2023
You put it so nicely. Many thanks Valerie.

8/10 Good

Marc-Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 Star
Decent service. Great restaurant (Bistro Arabe). Very noisy. Hotel staff is friendly but do so with interest. Always looking for tips. Incessantly and aggressively. Recommend for location and restaurant. Experience was average. Would not return.
Stayed 4 nights in Jun 2023
Response from Marc on Jun 17, 2023
Thank you for rating us and sorry you weren't 100% satisfied with the experience. With hundreds of reviews thanking us for the quality and friendliness of our service I am really surprised you had any problem with our staff but, again, I am sorry.

10/10 Excellent

Andria

Traveled with partner
Liked: Staff & service, property conditions & facilities
Our stay at Riad Monceau was amazing!!! The staff were all great! They have the absolute best rooftop in the Medina and I visited quite a few during my stay. If you enjoy good music and live bands, you will not be disappointed. The spa was the best as my husband and I received the Hammam body scrub/facial/massage. It was worth every second. The staff were also very accommodating to make space for me to do my workout exercises next to the jacuzzi on the roof and it was all private (I will tag you my workout video on IG). That said, I do not know when my husband and I will return to Marrakech but when we do, it will be here! Thank you all!!!! We sincerely miss all of the wonderful staff. Sincerely, Andria and Byron 😊
Stayed 5 nights in Jun 2023
Response from Marc on Jun 16, 2023
Many thanks guys! It will always be a great pleasure to have you! Take care.

10/10 Excellent

Rajesh Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted to stay in a Riad whilst in Marrakesh. We decided to stay at Riad Monceau from the amazing pictures and reviews. Airport pick up was arranged by Marc. Communication before our trip was excellent from Marc. Once we arranged we were greeted by amazing ,friendly, courteous and very helpful staff. Our room was perfect in every way ! It was kept clean by the lovely staff and decorated with lovely rose petals. We were given lovely mint tea and cold refreshments on arrival. During our stay everyone treated us as though we were the only people in the Riad; we felt very much welcomed and relaxed. We had the pleasure of 2 amazing restaurants located in the Riad; La Pergola and Le Bistro Arabe. Amazing food, drinks and the most amazing service from all the staff. We had the the hammam at the Riad; definitely recommend. We did the cooking class; the chef was amazing and we can both now make a delicious tangine, would definitely recommend. We would definitely recommend this Riad; located a few mins walk to Djemaa El Fna , the medina, Bahir Palace and Koutoubia Mosque. Thank you to everyone from making our stay so wonderful. Thanks to the amazing kitchen staff, waiting staff and reception staff ; Hosni, Ayoub,Abdep and Abbepkarim. Thank you, hope to see you all again soon Mr Mrs R Ramkumar
Response from Marc on Jun 8, 2023
How sweet.Many thanks Rajesh!!

4/10 Poor

Abdul Fayaadh

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got back to the riad after our dinner, we were waiting outside knocking on the door and buzzing the ringer for 20 mins and no one opened the door. This was at 1230am local time and in a very dark area. It felt unsafe at that moment. We had to call the riad for them to come and open the door. The staff are unprofessional. The water for the shower barely has any pressure on it and took 10-15 mins to warm up. The wifi here is extremely slow, and the moment you do have internet it disconnects from the server every 30 mins which forces you to reconnnect. There’s bugs flying around in the room. Not enough towels for two people. The bed is extremely uncomfortable where you can feel the springs. I will not recommend this riad to anyone there are many other options. Please save your time and effort. We definitely wish we did. We’re a young couple and we have stayed at other riads and we only ask for the basics. This is not it.
Stayed 1 night in May 2023
Response from RM on May 28, 2023
We do not know the purpose of this obviously malicious comment. Our reputation speaking for itself, we will limit ourselves to providing the following details:1/ Riad Monceau is a 5-star hotel established nearly 20 years ago. We can claim an average rating of 9.2/10 on Expedia.com/Hotel.com based on nearly 500 reviews;2/ Yesterday evening at 1230am a large part of the staff was still present, as well as our operations manager and the owner of the establishment who were closing the day; the doors were indeed closed for the sake of peace and security, but all one had to do was knock or ring the doorbell for us to open; the streets of the Medina of Marrakech are indeed very quiet, but they are very well lit and pose absolutely no security problems, the hotel being located in the very heart of the most touristic area of the city;3/ Our establishment is the only one in Marrakech to have not 1 but 2 fiber optic connections to Maroc Telecom to offer the best possible comfort in terms of Internet browsing. One is dedicated to hotel and restaurant customers, the other to hotel management;4/ Our beds are equipped with "Diamond" quality mattresses, which corresponds to the highest quality standard in professional bedding. Many reviews mention the exceptional sleeping quality offered by the rooms of Riad Monceau.Mark ANTOINEOwner

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Monceau-lovely!
Lovely Riad and well situated in the medina Staff were lovely, couldn’t be more helpful, nothing too much trouble and always smiling and cheerful Small Riad, only 10 rooms so like a small boutique hotel Place had a great buzz with the roof top bar and music every night but not too loud or overbearing- would highly recommend it
Stayed 6 nights in May 2023
Response from Marc on May 21, 2023
Many thanks Simon!That was great to have you.Marc

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxury oasis of calm amongst the frenzy that is Marrakech. The staff were lovely- very helpful and eager to make sure we were enjoying our stay. The restaurant and bar area very good. Live music every night which is a feature of this boutique Riad that focuses on jazz and contemporary Arabic music. Would highly recommend.
Stayed 4 nights in May 2023
Response from Marc on May 12, 2023
Many thanks, Mike, for the great feedback.

10/10 Excellent

Ainhoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff dedication and willingness to make it a special trip for their customers is excellent! You feel so welcomed and looked after
Response from Marc on May 11, 2023
Many thanks for your kindness. It's a great pleasure for us to see that you enjoyed your time.

10/10 Excellent

Alexandra Elissavet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Marc on May 11, 2023
Many thanks! It was a great pleasure to have you.

4/10 Poor

azza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-This hotel does not understand the concept of peace and quiet as the live loud music starts around 8 - 11 pm every single day ! It is so loud that we had to use noise cancelling headphones and stay up late !!! I guess they make most of their business from the 2 restaurants and bar so they cater to them with the live music , but this is a hotel not a night club ! ( there is no mention on Orbitz about the nightly music ). -Corridors are narrow as well as the stairs that are very steep too ( dangerous ) -It is located inside the old town so you have to take your luggage where the taxi drops you off at a nearby square and then pull them through narrow busy alleys till you reach it . -No phone in the room so if you have an emergency or got a heart attack or something you need to go downstairs yourself ! -We decided to cut our 4 nights stay to just 2 nights because of all the noise and difficulty reaching especially at night when it is difficult to navigate through these complicated convoluted alleys but when we tried to contact the manager to cancel the rest of our days he sent us his deputy who said they can't refund us the money but can give us an better room the next day but we didn't want that just a refund which Orbitz asked them for but they still refused . -We left the hotel anyway and lost the 2 days left plus the new hotel fees. Thanks a lot to the manager Abdel Haq for caring about the money than your guests comfort and hotel reputation.
Response from Marc on May 6, 2023
Good morning,I follow up on your extremely detailed comment. So you will allow me to answer in detail as well.My name is Marc ANTOINE. I am the founder and owner of Riad Monceau.Our establishment has just celebrated its 20th anniversary.We have accumulated several thousand reviews on different websites, with an average rating of between 4.5 and 4.9/5 depending on the platform.As indicated very clearly on our official website as well as on Google, Riad Monceau is a 5-star jazz-hotel which combines a 10-room boutique hotel, a gourmet restaurant, a rooftop bar restaurant, all with, as a common point, the music and, more particularly, jazz. From 11.00 a.m. until 8.00 p.m. we have jazz in discreet background music, and from 8.00 p.m. to 11.00 p.m. we have live jazz concerts. After 11 p.m., the establishment gradually regains its hotel serenity, and our guests wake up in the morning to the song of birds because our establishment is also a house-garden with many trees.All this is well known, and people who choose to stay at Riad Monceau do so precisely to be able to benefit from the very unique experience that we offer. An experience that combines an exceptional setting, an attentive welcome, a very high-level table, a rooftop bar among the most famous in the city, and - free - jazz concerts of international level every night. It should be noted that the Riad Monceau is also renowned for its exceptional location, in the heart of the historic center of the city, less than 100 meters from the famous Jemaa El Fna square.These cumulative qualities mean that we are fully booked about 350 days a year.In this present case, we note that shortly after your arrival you contacted Orbitz. And Orbitz sent us a complaint, on your behalf, in the following terms: “The guest has requested for the cancellation of the last two nights, as they are facing difficulties to commute to and fro from the city. Hence, we request you to allow refund for the last 2 nights”. We, of course, have proof of that.In other words, you were not aware that our establishment was located in the historic center and, as this did not suit you, you requested the cancellation and reimbursement of your stay.The problem is that, if consumers have rights, so do hoteliers. We have sales and cancellation conditions. You were therefore in a situation where a refund was not possible. Rather than recognizing and assuming your error of choice, you have chosen to make all possible and imaginable reproaches to us to obtain a refund to which you were not entitled. We refused and therefore, we are now in presence of this very long list of criticisms, among which the width of the corridors and the steepness of the stairs…!We leave you, dear sir, the responsibility for your words.Marc ANTOINENB: you will note that we are not responsible for the presentation of our hotel which is made on Orbitz. The text is generated by the site itself, and we have no control over it. The only authentic information is

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I fully recommend staying at this property. The Riads location is perfect and extremely walkable. The staff is extremely friendly and we received some of the best service we’ve ever gotten. Hosni was especially hospitable and made us feel welcome. We will definitely be back the next time we’re in Marrakech.
Response from Marc on Apr 25, 2023
How sweet. Many thanks Jordan for this kind comment.

10/10 Excellent

Tricia A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a magical week in Marrakech! We stayed seven nights at the Le Riad Monceau, and it was just perfect! It was exactly what I envisioned and more. The staff is incredibly helpful, trustworthy, and kind, and they make you feel very at home. They helped me with logistics, planning excursions, lining up transportation, getting to the airport early in the morning, dinner recommendations and bookings - the list goes on and on. I visited with my 16-year-old daughter on her school break, and we felt very safe and loved the location of the Riad. I highly recommend! The jazz at night was a lovely way to enjoy an hour or two in the evening before going out! The onsite 1st-floor restaurant is delicious, and the hammam spa and cooking class combination should not be missed. I plan to return and make this lovely Riad my home base in the future.
Stayed 7 nights in Mar 2023
Response from Marc on Apr 11, 2023
AMAZING! Many thanks for your kindness. Great pleasure to have you with us. Can't wait to see you back! Marc

10/10 Excellent

Katy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Riad itself is nicer in real life, the courtyard was beautiful. The location is great. The staff were really welcoming and helpful. We had breakfast every morning in the courtyard and dinner one evening, all of it was good. There’s a jazz band playing every night until 11pm so it’s got quite a vibrant atmosphere.
Stayed 4 nights in Apr 2023
Response from Marc on Apr 11, 2023
Hi KatyThank you for the great feedback.

10/10 Excellent

Orlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed for two nights during our stay in Marrakech before leaving for the desert. We had a wonderful time, and would be glad to stay again if we return to Marrakech. The rooms are immaculate with inspired decoration, breakfast was great and the staff was very friendly and helpful. The live music was appreciated and for those who value their rest, at 11pm when the music stops, you can hear a pin drop! Again super place and thank you again!
Stayed 2 nights in Mar 2023
Response from Marc on Apr 10, 2023
Many thanks for the great review. It was a real pleasure to have you. Please come back whenever you have a chance :)

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This riad is well-kept and organised and the food is good, especially the Moroccan breakfast which has plenty of choice. The staff are very friendly and helpful - from the mint tea which was organised to greet us on arrival to the proactive rearrangement of our airport transfer to make it more convenient for us. Abdel, the general manager, was very attentive and keen to make sure all aspects of our stay went well. The riad is busy as it is open to other diners, which gives it a buzz, and a small jazz band plays every night in the courtyard which creates a lively atmosphere. It is very close to the main Jemaa el-Fnaa square (5 min walk) and other tourist attractions in Marrakech (eg El Badi and Bahia Palaces etc) are accessible on foot from the riad.
Stayed 4 nights in Mar 2023
Response from Marc on Mar 30, 2023
Many thanks for your kind review. We'll keep working hard and, hopefully, we will deserve the highest mark soon!

10/10 Excellent

Jorge

Stayed 1 night in Mar 2023
Response from Marc on Apr 25, 2023
Thank you Jorge

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marc on Mar 18, 2023
Many thanks!!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay at this Riad, would highly recommend and would definitely visit again. Hosni and Fati on reception were extremely helpful and the service and food at breakfast (served by Ihsane and Ayoub) was excellent and delicious! The Riad was beautifully decorated and the restaurant had live music every night which really added to our stay. Also, the location was brilliant, just 2 minutes from the main central square. Thank you so much to Riad Monceau for making our stay in Marrakech truly memorable and remarkable! Definitely 10 out of 10!
Stayed 5 nights in Mar 2023
Response from Marc on Mar 15, 2023
Many thanks !!!!!!!!!!!!!!!!!!!!

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Le Riad Monceau! The staff were incredibly friendly & helpful. They took great care of us, helping us navigate to different areas in the Medina & meet up with our tour guides. They also were so helpful in coordinating transit to other locations we were staying. We felt so welcome & the rooftop restaurant La Pergola is so fun! The location is perfect (<5 min walk to the main square in the Medina) & with two different entrances, it's super easy to find.
Stayed 2 nights in Feb 2023
Response from Marc on Feb 23, 2023
Many thanks for this amazing feedback.