You obviously did not enjoy your stay and we are sincerely sorry.Riad Monceau is one of the highest rated luxury establishments in Marrakech. This is due, in particular, to its exceptional location, right next to Jemaa El Fna square. But, yes, it’s Morocco, it’s Marrakech, and it’s the historic center. For all these reasons, the first piece of advice we give to our customers is to use our own airport transfer service in order, precisely, to avoid being confronted with the problems you mention. You preferred to ignore our advice, you arrived on your own, so you lived the “Morocco experience”, pleasant certainly, but somewhat oppressive, especially when you do not know the local culture. This has nothing to do with us and so it seems somewhat unfair to blame us for it. Next time, don’t hesitate to listen to our advice like 95% of our customers do.For the rest, our 5 stars, awarded both by local tourism authorities and by Google users, are part of the current hotel industry which is based not on accessories like bidets – considered obsolete for more than 30 years – but on the notion of “experience”. Today's travelers want to experience something unique, special, so that their vacation leaves them with lasting memories.The experience must first of all be human, which comes, as you rightly point out, through the staff and the welcome. And from this point of view, Riad Monceau is unanimously hailed as a true little paradise on Earth as the people there are kind, welcoming, helpful and attentive to the smallest detail. This also involves the atmosphere, the quality of the setting, the decor. Finally, this involves an offer of activities and services. Riad Monceau has chosen to focus on the table, with 2 exceptional restaurants and music. We offer international-level jazz concerts every evening. As for our bar, it offers what many consider to be the best cocktails in town.All this explains and justifies the very good reputation of Riad Monceau, an establishment often cited as an example by local tourism authorities. We are proud of our work and the countless positive feedback we receive from our customers and friends even if, in fact, there are no bidets in our bathrooms, something we claim. Everything is changing and today's hotel industry is certainly not that of 30 or 50 years ago. It is good to be aware of this.But we hear your comment and we are sincerely sorry that by choosing Riad Monceau you chose an establishment which clearly did not meet your expectations.Last point: yes, our breakfasts include a menu of options to allow everyone to create a tailor-made meal. But, contrary to what you say, dear Wajahat, these options do not cost money. Eggs, in all their forms, are therefore free because, as everyone knows, the best things in this world are those which, precisely, are free.