NEVER BOOK THIS HOTEL. THEY WILL SCAM YOU OUT OF YOUR MONEY.
NE JAMAIS RÉSERVER CET HÔTEL. ILS VOUS ARNAQUERONT VOTRE L’ARGENT.
This is NOT a five start hotel, to start off. Bad customer service and rude to guests.
This is BEFORE we had any issues.
Apart from that, we were stuck in the earthquake and they would not give us access our room for the rest of my group’s stay. Understandably for safety, so we had to check out early to find new accommodations. They refused to give us a refund for the rest of our stay until I talked to the director/president of the hotel who personally approved our group of 8 rooms’ refunds for the nights we could not use.
Fast forward to 3 weeks later, after having to follow up by multiple e-mail and calls, they said they will processes them next day.
Now, almost 3 weeks later and hundreds of dollars in international call fees, they HANG UP on me every time I call and refuse to let me speak with the Director/President.
This is so disrespectful, unprofessional, and unacceptable.
Little do they know, I enjoy putting my law degree to good use. Wish them luck.