“An oasis in the middle of the desert.”

Lovely accommodation and pool areas, with excellent restuarents.

“Wonderful Experience”

Very impressed at the hotel overall but beware of the indifferent service on reception! There are lots of restaurants and facilities onsite but information is not readily available (although I am sure if you ask you will get more details). Hotel had everything for both adults and children and we will definately return.

“Elegant and comfortable”

Not 5 star in all respects, still in many ways a beautiful hotel. Lovely central garden and pool area. Good taste, not vulgar. Most staff sunny and charming. Rooms a bit dated but pleasant and our bed was most comfortable indeed. Balcony rooms facing pool best. Plenty food choice. Hotel is very clean indeed.

“Good Hotel, Good service, very poor food”

Hotel great let down badly by the quality of the restaurants on site, although the decour was excellant at each venue the quality of the food shocking to say the least. The hotel should employee decent chefe's for the prices they charge. Tempura prawns without the tempura & a dry spag bowl half bottle of red £40.00. A fillet steak my 10 year old daugter could cook better. A morrocan meal that was disgusting for £50 per head. Complained but management not interested. On a positive note the buffet breakfast was great.

“overall good hotel”

not impressed,far from the medina but has good recreational activities

“ok”

the rooms were very nice and comfy but the lifts were horrible !! we used the stairs all the time as the lifts were not working !! they said they will fix them but nothing happened !! and you will definetly need a car or hire a taxi as the hotel is not very near to the city.

“Will go back because of a few very friendly staff members”

Mr. Ibrahim who manages the food services and a few doormen and a nice front desk young lady made up for the lack of interest that the rest of the staff showed in meeting the needs of their residents. Given that this is a five stars hotel, I expected a little extra effort from the hotel staff. Quick example: when we first arrived, we were told that the breakfast buffet that we paid for was not included for the duration of our stay. This was rectified once I showed them the reservation which took some time given that the wireless in the room did not work. After calling the front desk, I was told that it is in fact working and that they have not received any complaint from the wing we were staying at. I insisted on him sending someone to fix the Wireless connection and they did fix it. The next day it stopped working and I was told by staff members later on in the week that there were having technical problems with Wifi for a while. On the other hand, the amenities were fantastic: Great swimming pool, great golf course, Great spa, gym and indoor pool, beautiful gardens surrounding the swimming pool but the red clay tennis courts need a lot of work. I have eaten lunch at the pool twice, the first time was fantastic but the second time the waiter was rude and very nonchalant. Overall experience was good, I spent the first day of my stay dealing with the front desk but the rest of the stay was very relaxing.

“Good facilities, pity about the management”

The physical resort is very pleasant, especially pool and golf course. Also good selection of restaurants within the complex. Elevators were really bad and some construction work was much messier than necessary. Too many travel agents clogged the main reception area. Seemed like lots of staff - some were good but many were happier talking to each other and not keen to talk to or help customers. Not sure they understood the concept of 'customer'. Especially bad were the ladies at the Concierge desk who were unhelpful and bordered on rude. Overall impression was that the hotel management is poor and invisible. Egypt and Dubai provide better experiences and value.

“Will not stay at this hotel again”

I took my work with me, yet the hotel WIFI never worked. Calling the front desk, they simply wanted to get rid of me, making excuses as such " there is a problem with WIFI service in the city. I had to use the business office that was open from 8 AM - 11 PM. so if you got to the hotel late at night, just forget gaining access the Internet. The hotel general manager was wonderful. He did his best to resolve some of our problems, yet several of these were outside his control, including the front desk staff being habitual liars. He offered us free dinner at our choice restaurant. The hotel restaurants are wonderful and they are 5 star.

“Rip off and really poor service”

The staff were fairly pleasent, but that's where it goes down hill! The hotel advertises a number of restaurants, it would be realy good if they opened them all. I think at best only 3 or 4 were open and poorly staffed. The Italian which we "SUFFERED" twice was abysmal service and food. On the two occasions that we tried the food, we had to send it back. The Morrocan Restaurant was a rip-off, at 40 pounds per person for a set menu for Moroccan food???? The staff all seemed to be after trying to get one over, even the reception staff tried there luck when changing money. A word of advise for anyone that fancies taking there chances at this hotel. KEEP YOUR EYES WIDE OPEN!!