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Reviews of Riad Turquoise

3 out of 5
Riad Turquoise
82 rue Touareg, Berrima, Marrakech, Marrakech-Safi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 205 out of 285 reviews" "
Rating 8 - Good. 61 out of 285 reviews" "
Rating 6 - Okay. 13 out of 285 reviews" "
Rating 4 - Poor. 2 out of 285 reviews" "
Rating 2 - Terrible. 4 out of 285 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Tamara

Traveled with family
Disliked: Property conditions & facilities
Very nice looking building “historically” but in need of maintenance. No water pressure in shower. Uncomfortable beds. Broken light switches.
Stayed 1 night in Mar 2024

10/10 Excellent

stefanos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Stayed 3 nights in Mar 2023

10/10 Excellent

Ole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Seiko

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very quiet and the room was pretty. The hotel staff was very nice and the breakfast was lovely. There was only one thing I didn’t like about was that the hotel page says it has a restaurant, but it didn’t have a restaurant onsite.

10/10 Excellent

Zi An

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful. Everything inside was iconic and stylish. The host was welcoming and nice. Great experience!
Stayed 1 night in Jan 2023

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were great! They are friendly and welcoming, plus the Riad is kept in great condition. It's really well located; close to the center of the Medina, on a quiet pedestrian street, where everything you need is within walking distance. Stayed here with my spouse and would come back in a heartbeat if ever in Marrakech again!
Stayed 2 nights in Nov 2021

8/10 Good

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful and very well located inside the Medina. The staff is awesome and it really makes you feel in a tradicional riad rather than a hotel. The facilities are very good , almost impecable, close to a high end luxury hotel. Buuut , I have mixed feelings, would not recommend it for more than 3 days. I stayed 7 days and after the four day you would start missing the advantages of a proper hotel ( food options , heated pool , room service , bigger spaces to hang around ). The breakfast is really basic , you will feel tired after the third day. But overall, very good experience
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location. Large room with comfortable bed. Poor wifi that barely worked. Shabby shower head with poor water pressure and fluctuations in temperature.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our host Souffian was fantastic and very friendly helpful and professional The Riad has alcohol!! The Kosy bar close by also sells Casablanca beer with great food. It would have been great if the roof top plunge pool is heated in December Do Not visit the Tanneries they work a scam and dangerous area for tourists
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and smells divine! It felt like true Moroccan comfort. The staff was very friendly. They remind you “this is your home.” It’s so close to great souks and the Jamaa square. My only issue was the internet was not very strong. Might be the thick walls.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was first apprehensive about booking a riad instead of a hotel but I am really glad I booked the Riad, especially this one! Good location - right next to Badi Palace and only 10-15 minute walk away from Djemma el Fna. Right in the hustle and bustle of the Medina but it is off the main road so it is quiet. The room was clean and comfortable. I was a bit taken aback at the toilet not actially having a door but more of a wall. The breakfast was not what you would get in a hotel buffet breakfast. It mainly consisted of pancakes, morroccan parathas and bread with jams and butters and omelette upon request. It was delicious and filling nonetheless! Staff were very helpful and tried to make our stay as enjoyable as possible. I would like to particularly point out Soufiane who was the most friendly and lovely host - booking our excursions and taxis and waking up early for us on the days we would be out early! He really is an asset to the hotel! My husband loved the Riad. We would spend every evening after a long, hot day walking, dipping our feet in the pool. I would definitely stay at this Riad again. So much more calming and relaxing than a hotel.
Stayed 5 nights in Aug 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place.
Well situated Riad with helpful staff and a very pleasant atmosphere, and the little pool was very cool
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. Great location and staff, very accomodating.
Stayed 3 nights in Aug 2019
Response from Imad on Aug 20, 2019
Thank you for staying in our establishment. We appreciate your comments

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff. Good location. Easy walk to the main square and close to all the taxis. Small pool but nice to sit in after a hot day.
Stayed 1 night in Aug 2019
Response from Imad on Aug 20, 2019
Thank you for staying in our establishment. We appreciate your comments

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the Best Riad experience in our Morroco in our 8 day trip. This place is beautiful, clean, the pools the terraces and the staff is amazing. Special thanks to my new friend Sofian....Marvelous host!! We stayed at 5 different Riads throughout our trip in Morocco and this was by far the best(10). Stayed two great night there and tried to book again on our last night in Marrakech after Sahara desert trip to Merzouga, but Riad Turquoise was full unfortunately. Sofian assisted us with onother Riad but loved Turquoise. Whenever we return to Marrakesh my wife and I will only book at Riad Turquoise. Thanks for everything!!
Stayed 2 nights in Jul 2019
Response from Imad on Aug 20, 2019
Thank you for staying in our establishment. We appreciate your comments

6/10 Okay

L&M

Traveled with partner
Liked: Cleanliness, staff & service, amenities
a charming place and quiet in the middle of madina. staffs are super nice and warm. but room is very small and breakfast is limited.
Stayed 2 nights in Jul 2019
Response from Imad on Aug 20, 2019
Thank you for staying in our establishment. We appreciate your comments

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
The Ryad location is perfect, walking distance to the market, the Menara mall and only 15 to 20 mn to the centre where you find trade store , cafes and restaurants. The staff ( khadija , Ilham and sophian) are very nice and attentive if you need anything just ask. The decor is what you expect from a Ryad style but it needs updating, they do really need a shower in the terrace to cool down when you are sunbathing as there is no pool just a small jacuzzi. Would I stay there again a big Yes.
Stayed 3 nights in Jul 2019
Response from Imad on Aug 20, 2019
Thank you for staying in our establishment. We appreciate your comments

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was very small, no windows, dark, and the bathroom was not even private! It didn't even have a door so it was really uncomfortable to not have privacy even while in the bathroom. There is no reception/ check in, so that was confusing when we arrived. Furthermore, a staff member thought i had written a negative review while we were there (which i did not) and asked my husband to get me to change it. I wonder how many other reviews may have been changed due to the hotel staff asking guests to do so. Doesnt seem very honest to me, so I think it's important i be honest here. I would not stay here again. Both myself and my husband did not feel comfortable, and it is in no way a 4-star by western standards.
Stayed 2 nights in Jul 2019
Response from La Direction on Jul 24, 2019
Thank you for sharing your point of view regarding your stay in our riad. We usually have no negative feedback about the Standard Room you occupied. It is indicated on all the supports that this one is of 15m2. We are really sorry that you perceived it to small. Also, we can understand that a traditional Moroccan riad type accommodation, was not at your convenience as you ran out of space and light in this type of housing.. But, a traditional riad is built in square around a main patio. And the windows of bedrooms are distributed all around it. About the decoration we are surprised it has not been to your liking because it is a room much in demand for its cozy atmosphere and its lowed price. But we take into account your remark about the darkening of the room. All our rooms are decorated differently, as we want to move away from the standard of hotel chains. It is indeed a bias. The Junior Suite (23 sqm) you would have certainly much more pleased. About the bathroom, we are really sorry if this may have affected your privacy. But, as it is not shared with other riad guests, we consider, perhaps wrongly, that it is private. Also, as the riad has a real desk-reception, we don’t understand this remark. We also confirm that you have left a negative review in real time. It seems there is a misunderstanding between our staff and your husband. Probably he was asked what was wrong. You would have discussed directly them your discomfort so that they can bring you an immediate response. Be assured we always pay special attention for comfort and satisfaction of our guests. We are sincerely sorry if this stay has not reached all your expectations. We constantly strive to improve our services and the service we offer our guests and sincerely hope to welcome you again; and so prove to you that a stay in a typical accommodation is a true beautiful experience.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. In a quiet side street in the Medina but walkable to the main sights. Nice breakfast and friendly helpful staff.
Stayed 2 nights in Jul 2019
Response from Imad on Aug 20, 2019
Thank you for staying in our establishment. We appreciate your comments

8/10 Good

Lan, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Riad for three nights. Great location to explore the main attractions of Marrakesh. Lovely staff! They made our stay here very enjoyable. Sufian and Anas also helped with the booking of our Sahara trip. Everything worked out well! I would highly recommend this place.
Stayed 3 nights in Jun 2019
Response from Imad on Aug 20, 2019
Thank you for staying in our establishment. We appreciate your comments

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Finding this location took about an hour. We had no directions nor landmarks to go by and GPS directions are confused by the Medina. It would be helpful to note how close the nearest parking is located. The Riad is located close to the center of the Market square and is conveniently located and walking distance to most everything. Parking on the streets is provided by the "Gardiennes" which is unofficial but accepted. They will usually charge you between 5 and 20 dirham, depending on the length of your stay. We paid about 20 dirham for overnight. The Hotel staff were very helpful and attentive. The Riad is in need of attention. Both pools are cloudy and is in need of chemicals to balance their PH.. The door to our room was split in places where
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, breakfast is good, staffs are amazing and helpful. Thanks soufian for your help and hospitality!!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and friendly especially Sofia and Kedija.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great place just off the busy streets. Staff helpful and able to arrange trips easily.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely adored the Riad. The hosts were lovely, room and common spaces were gorgeous, and breakfast was great. Our only major issue was the wifi was terrible making it extremely difficult to stay in contact with those back home, go on trip advisor, or really do anything that takes internet.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Really beaitiful riad with a big room. Communicstion with some of the staff was a little tricky
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It looked very dirty, terrible location. Just could not stay there. Had to check out right away
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Typical moroccan style house, privately own hotel well represents the heart of Old Marrakech - Medina. If you’re interested in authentic moroccan experience and great ambiance - you may choose this rustic hotel and nice people serving you. I liked it.
Stayed 6 nights in Dec 2018

10/10 Excellent

L, Bristol, gb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I honestly didn't know what to expect of a Riad, having never traveled to Morocco before. All I can say is I'd never bother going to any other Riad but the Turquoise when (not if) I return! I can't imagine a friendlier host than Soufiane- the reviews on here are accurate, he really is so welcoming and warm! The room (and Riad in general) was spotless, and breakfast was delicious. We also booked to be collected/dropped off at the airport, and on both occasions things ran completely smoothly and on time. As for the location of the Riad- there are plenty of small shops within a few steps to buy water or supplies, if needed. We were worried about getting lost but found our way to the souks and Jemaa el Fna on our first try- it's virtually a straight shot there from the Riad Turquoise.
Stayed 3 nights in Nov 2018

10/10 Excellent

Ashley, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fantastic Riad and very conveniently located! We stayed here for a week and would highly recommend it. It’s very nice and clean. The staff are all extremely helpful and went out of their way to make sure we were well taken care of. They arranged several excursions (camel riding, day trips, etc) for us and they were all very enjoyable. Overall, it was a great experience!
Stayed 6 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Riad of your dreams!
Great Location and hospitality! Helpful staff, delicious mint tea and breakfast.
Stayed 4 nights in Sep 2018

8/10 Good

Fojan

Great but no bathroom doors...
It was great however the bathrooms do not have doors so if you are staying with another person, they have to leave the room unless you’re comfortable :) also the shower is handheld so it is a little inconvenient. otherwise, clean, good accomodations, friendly staff, good breakfast, wasy parking nearby, and close to everything!
Stayed 2 nights in Sep 2018

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Thiago, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Riad was great! Soufiane made us feel like home. He's very friendly and helpful. We can definitely recommend this place to anyone visiting Marrakech.
Stayed 3 nights in May 2018

10/10 Excellent

Kelly, London, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Riad in a great location in Medina
Check in was smooth with staff waiting our arrival. Although breakfast is the same every day, there is plenty to fill you stomach. Roof sun patio was lovely to take a break in the afternoon. Hotel took care of ordering taxis/private taxi to the airport when required. Hotel also had the ability to book excursions for guests. Soufien was the main person that looked after us. One of our luggage was delayed by a day and he helped to arrange for a taxi to take us to/from airport the next day to pick up the suitcase. He was great with answering questions and helping us with all our needs. Thanks Soufien!
Stayed 6 nights in Feb 2018

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly service and excellent location!
The staff here were the BEST!! Everyone made us feel so welcome, like family, and attended to everything we wanted or needed. Sofian in particular was just wonderful! Took care of everything we asked for and then some more! Room was beautiful! Bed a little firm but still okay. Would very much recommend this great place and the incredible people at the Riad Turquoise who made our first visit to Morocco so memorable!!
Stayed 3 nights in Jan 2018

10/10 Excellent

Lauren, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondeful
I cannot say enough wonderful things. The staff went above and beyond. They are friendly and so lovely. The accomodans were great. Sofian was such a wonderful help and even walked us to a local place to get food that was so delicious. The bed and shower were great. My mother and I were able to walk to everywhere and it was clean and never had any issues feeling safe. We even took an excursion from the hotel and the driver we had MR. ALi, i cannot remember his first name was nothing but helpful and wonderful.
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Thx. shoffin! appreciate your kindness and assistance.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Read, great location
We stayed there twice and couldn't be happier. The riad is gorgeous, perfectly decorated and yet quaint. Our host was kind, helpful, and made a great breakfast. The location was far enough away from the hustle and bustle but still very close to everything you needed to do. We loved Marakech and we loved Riad Torquoise.
Stayed 1 night in Jun 2017

10/10 Excellent

Danick, gatineau, qc.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome Riad... Soufiane is the best!!
We stayed here for 2 seperate nights and I would of stayed even longer if I could. The Riad is beautiful, well situated and easy to access. The best part is probably Soufiane, the host. He is always smiling and would probably give his clothes of his back if you needed it. I want to return to Morocco for this hotel!! Oh and the food is good too!
Stayed 1 night in Jun 2017

10/10 Excellent

Colette, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping, restaurants, and the center.
The manager and the staff are awesome!! They took care of our every need and on the last day, we ate a home made tangine meal at the hotel. The hotel meal was UNBELIEVABLE! I ordered vegetarian, my mom had the lamb, and my 14 year old daughter had the chicken. My daughter complained about having to eat the meal but once it came to the table, she was quiet and ate the whole dish! We had a wonderful stay here. I only wish the bathrooms in the hotel room had a door (this is why I gave 4/5 for room comfort). Still, I would not hesitate to recommend this riad to a friend!
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for visit to Marrakech
Perfect hotel, relaxing atmosphere, nice roof terrace with a shaded lounge area, good location and amazingly helpful staff
Stayed 3 nights in May 2017

6/10 Okay

Joanne

Liked: Cleanliness, property conditions & facilities, room comfort
Marrakech - chaotic and confusing
Nice enough but not sure why it had such rave reviews. Breakfast was very basic and although an abundance of fruit and delicacies locally the nearest we got was orange juice and 4 types of pancake/bread, none if which I'd care to eat again. Room lovely and kept very clean. Going out is an experience and you need to be quite tough skinned and be prepared to turn a blind eye or not get too distressed by the attitude towards and use of animals. The main square needs policing and some of the sellers can be very aggressive. Road signs would also help. Needs the Morrocan tourist board (possibly this doesn't exist) to really sort out everything. You'd think they despised you being there and would have spent much more if we felt safe and also could go out without worrying about getting lost and then hassled.
Stayed 4 nights in May 2017

10/10 Excellent

Shamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad - Lovely hosts
I had a pleasant experience staying at the Riad Turquoise. The location is perfect being in the middle of town. Everything was almost walking distance. Soufiane and Imad were great hosts who made us feel so welcomed. I would definitely recommend this place.

10/10 Excellent

steve, liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Loved it, great staff an oasis of calm in such a crazy city

10/10 Excellent

Jawad, Sutton, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!
Riad Turquoise is very conveniently located inside Medina with easy access to Jemaa El - Fana by foot. Staff was very helpful but sign language was mostly required to communicate during the day as they only speak French or Arabic. Their care taker speak good enough English to guide you and arrange anything you need. No in-house restaurant but they can cook food from the menu in their Kitchen at very reasonable price. Tours and taxis arranged by the hotel was also very good but lot more expensive than what you can get from outside. There are plenty of options if you want to arrange a tour to any other place. Taxi to aiport from hotel costed us 10 Euros Taxi to Osaria water park costed us 5 Euros

10/10 Excellent

Jeevs, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing experience at Riad Turquoise.
Excellent staff, tradition at its best. It felt like i was at home away from home for 5 days. One of the day we decided to stay in and enjoy the hotel and didn't realise how the time flew and ordered for lunch at the last minute. Unlike other big hotels where once kitchen is closed its "CLOSED", Riad staff Ms Kadeeja offered to cook especially for us. We were totally touched by her gesture. Apart from excellent staff, the hotel is in the old city within walking distance to "bargain" markets, restaurants and other landmarks.

10/10 Excellent

Rob, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and Relaxing
This was my first time in Marrakesh, and I was staying by myself for a few days to attend a wedding. I was very thankful to Soufiane who was very welcoming and came to greet me as I arrived! The room was a good size with a comfortable bed with more than enough pillows. The windows open out to the courtyard, but it took a day to discover the amazing roof garden, which is lovely at sunrise with the White Stalks nesting in the near distance. Delicious Msemen pancakes for breakfast with fresh orange juice was a great start to the day! From the Raid, it is a short walk to the Koutoubia Mosque landmark where you can easily get your bearings. I had a very pleasant stay and highly recommend it!
Queen-sized bed in singles room

8/10 Good

tomterresa, portland, maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days in Marrakech
Got in after dark and the manager was out in the alley with a flashlight to guide us. It's in a good location, close to things you'll want to see, the market (bazaar) is a short distance away, and there are plenty of shopping and food options including a full service bar that is on the small square by the riad, the Kozy Bar. There's an upper level terrace that overlooks the square, good cocktails, and reasonable prices, this will gain significance after a few days in Morocco. The riad has nice features, a pool in the lobby, a relaxing den to compare notes with other guests, and a rooftop terrace with minimal views and a hot tub that was not operating during our stay. Breakfast seems to be the norm for Morocco; coffee/tea, juice, and two or three types of bread with various spreads.