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Reviews of Zamzam Riad and Spa Marrakech

4 out of 5
Zamzam Riad and Spa Marrakech
107 Rue Kaa El Machraa, Zaouia Al Abbasia, Marrakech

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 26 reviews" "
Rating 8 - Good. 10 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

7.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property offers the opportunity to live the experience of a traditional Morrocan individual. Location is 20-25 min walking from common touristic places. Neighborhood was not the best as many houses around were destroyed, and for some visitors that could be a downer. The neighborhood might feel unsafe, but we walked late at night with no issues. The Riad is well maintained and the welcoming and kindness of the staff are second to none. They include breakfast which is very good. We ordered a special Morrocan dinner which was excellent. Mohammed, Nordine and Ilham are some of the staff members, all of them really nice and helpful people. I think the staff is the best asset of this property. I would recommend this place as long as you are willing to live the experience of a traditional neighborhood in Marrakech.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jayshree

Stayed 4 nights in Feb 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riad
Really nice Riad with amazing hospitality and even better food! Not quite as convenient as some other Riads in the Médina, but still walkable to gardens, souks, main square, museums and palaces.
Stayed 2 nights in May 2019

10/10 Excellent

Jenn, California

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the most amazing time traveling to Morocco ... especially our stay at ZamZam Riad! Marcus, the owner, was so delightful & very responsive (as I had many questions well in advance of arriving). We landed in Casablanca & he was able to coordinate a car to pick us up & drive us to Marrakech. Upon arrival, we were greeted by one of the lovely staff members & indulged in our first delicious Moroccan meal made by their chef. The Riad is located in the heart of a traditional neighborhood - which is what we wanted. The roads are unpaved & lacked street signs (be prepared to drag your luggage for a few short windy blocks) ... but that’s part of the charm. Even during early evening hours, we never felt unsafe (but engage with locals/kids offering to provide directions or convincing you that you’re heading in the wrong direction ... it’s a known ploy to distract & get you to pay for their help). If needed, we had direct access to text the Riad staff. The room was spacious & beautifully adorned. The Riad was very tranquil in contrast to the bustling exterior. Riad ZamZam was our home away from home & would definitely stay there again in a heartbeat! NOTE: I highly advise scheduling a private guided walking tour on your first day (Marcus can set this up). This will help you to quickly acclimate to the surroundings & understand some of the local history, customs ... & aggressive negotiating tactics at the Souks (I got really good ... never pay full price ... HaHa)!
Stayed 5 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay.
I had a great experience in my short stay at this riad. The staff was pleasant and consitently available to help with all questions and navigating Marrakesh.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad
Great service in a beautiful Riad

10/10 Excellent

Elizabeth, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Riad beyond expectations in Medina
From the pick-up at the airport until our departure, Riad Zam Zam staff couldn't have been more wonderful. And the Riad itself is just beautiful. Filled with gorgeous touches, an oasis with a swaying palm right in the middle of all the vibrant hustle and bustle of Marrakech. Every evening upon our return we had tea waiting, the night we stayed 'in' for dinner meant a flavorful and magnificent meal. If you need it, WiFi is there and dependable...just can't say enough about how the breakfast on the roof just started each day wonderfully. Its location in the Medina, yet on the edges of the super busy and crowded spots made it a real haven. You walked down the alley and the doors opened to a small pool and garden that was lovely beyond words. Worth finding...it is tucked away and almost like an adventure when you set out to locate it -- but once found, unbeatable. Definitely suggest the airport pick-up which was arranged by Riad Zam Zam so that you find it easily on the first go. Bottom-line -- wish we could have stayed even longer just to experience more!!

10/10 Excellent

Bruce, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly road in heart of medina
Marrakech was a destination unlike any other

10/10 Excellent

S J, London and Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in Marrakech!
Fantastic little hotel! The staff is top notch and goes WAY out of the way to make your stay as pleasant as possible, beginning before you arrive. Emails with questions and requests were immediately answered. They prepared a dinner especially for us (we have multiple eating issues including severe allergies) and had it ready for us when we arrived even though our flight was 2 hours late, and it was the best meal we ate in Marrakech. The rooms were luxurious and the whole hotel is decorated with beautiful Moroccan craft items. They changed our room when we mentioned that it was a bit noisy for us. Breakfasts were incredible and served either on the roof terrace or in the inside courtyard. The hotel is a bit hidden down some twisty passages, but we always felt safe walking there and back, and they are great about coming to fetch you if you are lost in the Medina. They also sent a car to bring us back and forth from the airport. Note that the taxi drops you a few blocks from the hotel, but the hotel sends someone to escort you there and bring your luggage. So it's not a great place to stay if you have mobility issues.

8/10 Good

allira, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely riad
Lovely riad with fantastic breakfast, staff and amenities. Great hot water, great sized room and double bed. Sunset drinks on the roof terrace were lovely. The staff went above and beyond to assist us in organising guides, booking restaurants and finding our way! It's located in the north of the medina, more if a locals area and much more difficult to find your way to/from than the riads closer to the square. But perfect if you want to be away from all the tourists and don't mind getting lost amongst the medina.

10/10 Excellent

Mark, Somewhere in England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely riad North of the Medina.
Was a last minute booking, greeted very warmly and made to feel very welcome. Only stayed a few nights, wished it could have been longer. We were given good advice and tips. Very accommodating and willing to help with our first visit to Marrakech. Highly recommended.
Evening

8/10 Good

Aidan Pearce, Ringwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Hotel was great. Cannot really fault it, only giving fours as fives would suggest there is nothing the hotel could improve or do better. Staff were always available, and walked us to restaurants, gave advice on where to go. If someone asked me for a somewhere to stay in Marrakesh, I would recommend this place. room was clean, not to far from main areas, 20minute walk.

10/10 Excellent

J.C, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden gem
I was thrilled to stay at Zamzam Riad. Everything was perfect, staff are all amazing. Its in a local part of town and thats what makes it magical. Definetly need assistance finding it the first time but that can be easily set up before. Wonderland city, wonderful hotel!

10/10 Excellent

leshoopers, letchworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than the reviews!
nothing was too much trouble - go there! we stayed in the Berber suite which was a large room with a good sized bathroom. our room overlooked the central courtyard.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing heaven hidden in the old town
it was an amazing place with the most amazing people in and around it. Me and my partner had such a lovely time there, aziz, faizal, imani and the amazing cook as well as the owners marcus and his partner who were just great.

10/10 Excellent

Fred & Christine, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming small riad in a quiet zone. Service was personal

8/10 Good

Mal, Peak District, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Zam Zam is a very well run and beautufuly designed Riad north (25 minute walk) of the main square. Now 4 years old it is well looked after. Our room downstairs was quite small and because it was on the ground floor felt quite noisy. However I saw other rooms on higher floors and they seemed superb. The staff, especially Fiasal, were top notch and were extremely helpful. Breakfast was fantastic!

2/10 Terrible

Sylvain

Stayed 3 nights in Nov 2022

10/10 Excellent

Anna, Sergy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique semaine au Riad Zamzam
Séjour incroyable dans un Riad somptueux et confortable! Notre chambre du 1er étage etait tres confortable et belle. Les petits déjeuners et les repas du soirs sont d'une très bonne qualité! Le personnel est disponible, consciencieux et prêt à tout pour vous aider. La terrasse est magnifique. Le Riad est un peu excentré mais cela nous a plu de loger dans un quartier plus authentique. Seul petit bémol, le hamam et salle de massage sont tres petits et les tarifs élevés. Nous avons préféré les faire ailleurs. Il est certain que nous séjournerons dans ce Riad si nous revenons à Marrakech!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place in the north town of marrakech.
It is on the north part of the medina, which is a bit rougher, but we never felt insecure. Easy to walk to and from from the outside the medina

8/10 Good

Philipe

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Marokko-Neuling

Liked: Cleanliness, staff & service, room comfort
Sehr schönes Riad in nicht ganz so optimaler Lage
Das Riad ist wunderschön gestaltet mit Liebe zum Detail, herrliche Dachterrasse mit Blick zum Hohen Atlas, das Personal aufmerksam und sehr serviceorientiert. Sowohl Frühstück als auch das Abendessen waren sehr geschmackvoll und ansprechend präsentiert. Geräusche im Innenhof hört man naturgemäß auch in den im Erdgeschoss liegenden Zimmern, das ist wohl bei allen Riads so, denn es scheint strukturell bedingt. Allein die Lage hat uns nicht so gut gefallen. Es liegt im nördlichen Teil der Medina, ist daher eher abgelegen und das Umfeld ist etwas heruntergekommen. Alles in allem können wir es dennoch empfehlen.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DOMMAGE QUE CE RIAD SOIT DANS CE QUARTIER
Super RIAD avec une deco magnifique,le personnel est a votre �coute toute 20 Heures sur 24. Nous avons passer 2 jours dans cet endroit,s'est largement suffisant. Il est vraiment regrettable que ce RIAD soit situer dans ce quartier tres mal fr�quent� de la m�dina. Sens vouloir faire une mauvaise pub NOUS AVONS ETE TRES DECUS DE PART CES ENVIRONS. De plus Il n'y a aucun moyen de transport a proximit� cet endroit. Les taxis ne sont pas tres enthousiaste de s'y rendre. Impossible de s'y promener le soir.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort