In-room safe, desk, blackout drapes, soundproofing

Reviews of Citadines Prado Chanot Marseille

Citadines Prado Chanot Marseille
9-11 Boulevard De Louvain, Marseille, Bouches-du-Rhone

Reviews

8.0

Very Good

Rating 10 - Excellent. 155 out of 520 reviews" "
Rating 8 - Good. 256 out of 520 reviews" "
Rating 6 - Okay. 75 out of 520 reviews" "
Rating 4 - Poor. 21 out of 520 reviews" "
Rating 2 - Terrible. 13 out of 520 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness, room comfort
We recommend this hotel.
The hotel was perfectly located to the stadium for the rugby. The hotel was clean, the staff especially Kamel were friendly, helpful, polite and professional. The breakfast was great! The room was spacious and had a separate toilet. The shower and bath were great. The products in the bathroom were lovely.
Bedroom.
Bedroom.
Bedroom.
Bedroom.
Stayed 3 nights in Sep 2023

6/10 Okay

Hassan

Stayed 4 nights in May 2023
Response from laura D, guest service on Jul 19, 2023
Cher client,nous vous remercions d'avoir séjourné aux Citadines Prado Chanot Marseille, et d'avoir pris le temps de partager votre experience avec nous.Meilleures salutations,

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness
Stayed 5 nights in Dec 2022

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, room comfort
Great location for stadium, super staff
Great hotel with helpful staff. Simple but very well appointed hotel especially well located for the Orange Velodrome Stadium. Having a sitting room and galley kitchen was a pleasant bonus.
Stayed 3 nights in May 2022
Response from laura D, guest service on Jul 6, 2022
Dear sir, Thank you for staying at Citadines prado chanot Marseille, and for taking time to share your experience with us. Your nice comments about the staff are very encouraging, thank you. Our clients do appreciate our localisation, especially for the stadium or the congress center. Looking forward to welcoming you for a future stay in Marseille,

6/10 Okay

Stacey

Traveled with family
Liked: Cleanliness
I have mixed thoughts on this property. First, the pictures online do not match the current condition of the room. Our room had definitely seen better days. That being said, it was very clean. The bed in the bedroom was very comfortable; the pull out sofa bed was quite noisy and a bit uncomfortable. The noise from the hallway and adjoining rooms was terrible. There is minimal soundproofing in the walls. The giant water tank in the WC was a surprise. We paid extra for a terrace and it overlooked a parking lot so we didn’t use it. On the positive side, the location is very safe and there are lots of dining choices within walking distance. The room was well stocked with necessities if you choose to eat in. The shower was excellent. There are facilities in the building to do laundry which is very helpful. Overall I would probably not stay here again unless I was able to get a better price.
Stayed 3 nights in Apr 2022

8/10 Good

Felipe

Business traveler
Liked: Cleanliness, room comfort
Good for business
Hotel is comfortable and in a good location. Staff is helpful. Recommended
Stayed 1 night in Oct 2020

10/10 Excellent

mohamed

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Could do with an update, fine for a short stay
We stayed at the appartement (not the hotel) and while the service was nice enough the flat was a bit tired and could have done with a deep spring clean. Going in and out of the car park was really hard work as you need to get a key from reception and then bring it back, if no one's there you can't leave or get in! The beds were very comfy, even the sofa one and the kitchenette had everything we needed for a couple of day. Overall it was fine for a couple of night, if it was spruced up it would be much nicer. We didn't try the breakfast.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The hotel is in an area close to the OM football stadium and close to the red metro line. It is convenient for this part of town. The room was clean, spacious and quiet.
Stayed 1 night in Jul 2019

8/10 Good

Fathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Ardakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Ardakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
We stayed in an "executive suite", a very simple unit comprised of a kitchenette (two place ceramic plaque, microwave, small fridge), a small bedroom (full sized bed) and a living room with a sofa bed/tv/table. There was a nice balcony with a table and two folding chairs. We brought one in since there was only one inside. The hotel is close to Saint Joseph's Hospital, which was convenient to us. They also offer covered parking for 15€ per day.
Stayed 6 nights in Dec 2018

10/10 Excellent

Mohamed Amine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great staff , was smooth check in
Stayed 4 nights in Sep 2018
Response from priscilla on Oct 8, 2018
Dear Mohamed, We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Regards, Priscilla - Front office manager

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Upon arrival to Citadines in a car, there are no marked parking spots for the hotel, so it's a bit of a guessing game as to where to leave the car without getting fined. The young man at the reception wasn't terribly helpful. I wish I had saved the hieroglyph he drew as to how to get to the garage. The room had a nice kitchenette were I could make myself tea and warm up some food.
Stayed 3 nights in Mar 2018
Response from priscilla on Mar 29, 2018
Dear Guest, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Regards, Priscilla - Front office manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
good hotel
- Please note that checkout is only after 8 AM. if you want to check out earlier, you need to check out the night before. - Desk staff are off at noon. - Room cleaning is only per request (10 Euro per day additional charge). - City taxes are added to the expedia charge
Response from Priscilla POns on May 10, 2017
Dear Guest, Thank you for taking the time to write this review. It is great to have you stay with us. Concerning your feedback, our reception desk is open from 8th to 12th and from 2pm to 8pm. After closure, there is a security men to welcoming you. We are a residence, like our concept, we make a cleaning one day per week for a stay of 6 nights. We are waiting to welcoming you again. Regards, Priscilla Pons - Front office manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable value
Decent apart hotel, a little old but clean and good bedding. Several homeless people live just outside though.
Hello, Thank you for choosing Citadines Prado Chanot as your accommodation during your holiday in Marseille. We were surprised that our hotel looked old for you when we were renovated in 2016. We hope that we will have the pleasure of welcoming you again in the near future. regards, Priscilla Pons - Front office manager

8/10 Good

AT, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable suite with nice balcony
We stayed to attend an event at Palais Omnisport. The walk was longer than expected, about good 20 minutes, but taking Uber was easy and facility was specious and comfortable.
Response from priscilla pons on Jan 12, 2017
Hello, Thank you for choosing Citadines Prado Chanot as your accommodation during your holiday in Marseille. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Regards, Priscilla Pons - Front office manager

10/10 Excellent

Tim, St. Catharines, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel away from the centre of Marseilles. Location was convenient to the Calanques, which was our primary destination to visit on this trip. We had a car, so getting to the centre of town wasn't a problem. Room was spacious, clean and had a small kitchenette which was fantastic.
Response from General Manager on Nov 9, 2016
Dear Tim, Thank you very much for taking the time to tell us about your recent stay. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Thank you for your valued patronage. We look forward to welcoming you again at any one of our serviced residences. Regards, Priscilla Pons - Chef de réception

10/10 Excellent

Natasha, London

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel and location
We had a really good and comfortable stay at the hotel. The air conditioning kept us perfectly cool during the hot days. The bed was very comfortable and the room itself was very efficiently planned. The sound proofing is very good too!!!
Response from General Manager on Nov 9, 2016
Dear Natasha, Thank you for your comments and for sharing your stay experience with us. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any of our serviced residences. Yours sincerely, Priscilla Pons - Front office manager

6/10 Okay

Greg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Large rooms with great pool
We just stayed one night on route between Montpellier and Nimes, but with the pool we wish we were not in such a rush! The room was nice and spacious, but the sofa bed was very uncomfortable (more so than normal!), and our neighbour kept us up until the early hours (which is not the hotels fault!).

4/10 Poor

Christopher, Reno

Disliked: Cleanliness, staff & service, room comfort
The check in desk made us wait in the lobby for hours... Apparently they were "closed" since 8 pm. I made the booking at 8:30 pm and it was very difficult to reach the hotel

10/10 Excellent

Carmen M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Delice, Turre Spain/ Margate UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night was not enough in this great place!
Only stayed the one night to see Paul McCartney in concert and this hotel is perfect for the veladrome - only 20mins walk if that. These small apartments are perfect and we wished we had booked in for longer as they would make a great base for discovering the rest of Marseilles.

8/10 Good

visitor57

Liked: Cleanliness, staff & service, room comfort
good value for money
The hotel room could easily host 4 people. Very well located for both center and Luminy University access.

6/10 Okay

Darren, Kettering, UK

Liked: Cleanliness
Disliked: Staff & service
Great Drinks Machine
Arrived after 22:00 so I had to use a comms system to gain access and to try and locate my room key. The wifi was not secure so I could not use it. On the positive side there was a hot drinks machine in the foyer that enabled you to have tea coffee or hot chocolate. Rooms were tired and the bed not particularly comfortable.

8/10 Good

Jeff, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent and wonderful hotel stay
Other than the neighborhood. the hotel was very nice. The staff was very polite, courteous, helpful, and just about everything I could ask for. Very convienent to bus stop and local cafes. Shopping nearby. Definately would recommend this place and would stay here on another visit.

8/10 Good

Mark, Sydney

Liked: Cleanliness, staff & service
Beach and city access
Citidines Prado has wonderful, friendly helpful staff. The property is situated close to a major bus route and the Perier underground Metro station. We used inexpensive 24 h or 72 h transport tickets. The number 83 bus ride along the coastal route past beaches to the old port was relaxing and pretty. Within the limitations of the property and its age, Citidines is excellent in providing the travellers needs for rest, security, and ability to obtain food and tourist information. The airconditioning, hot water, internet, lifts, fridge, TV, dishwasher were all reliable. A laundry was available. We had a sunny balcony, separate toilet and a split sofa bed so it can open only one side if only one side is needed. The separate bedroom is not much larger than the bed, but that is fine for slim people.

10/10 Excellent

Lynne, Australia

Liked: Cleanliness, staff & service, room comfort
Just like home!
It was so relaxing staying at this Apartment. It was close to the shopping area, and we were able to drive to the main attractions. There is a laundry, a kitchenette, a balcony. The rooms were dated, but clean. Would definitely stay there again.

6/10 Okay

Verified traveler

Liked: Cleanliness

6/10 Okay

N/a

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stopover
Nice, clean, bit far to walk to marina though. Close to grocery store. Close to metro

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Jessica, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities
Fine Stay - convenient to metro stops
The hotel staff was friendly and helpful and the room was clean. They upgraded me to the "studio club" for no charge (has a mini kitchen in the room). My only complaint is that the air conditioning slowly stared not working throughout the week and shower head would not stay up. They sent someone to fix the shower head but it didn't help.

6/10 Okay

Hemanju, San Francisco

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Overall an average hotel for the price.
It worked out ok. I would have spent a bit more and picked a better location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Quite ok for the price
It was OK, though the reception is not running 24h. The thing that annoyed me most was the lack of power outlets in the room (none that I could find except the one for the bed lamp).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
The hotel in general was good and the staff were very helpful., located pretty convenient to the Pranot Convention Centre. The problem was the reception not being open after 8 pm that I couldn't receive any phone call. The internet connexion was terrible too.

8/10 Good

Mark Dugdale

Liked: Staff & service
Close to Cahnot conference centre
It was exactly what I was expecting and was very good value for money. The free WiFi in the room was a real benefit - well done!

8/10 Good

PUUGGGY

Liked: Cleanliness, room comfort
good town getaway
Great parking easy access to city sites and food shoping etc would go again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prado chanot was great
Spacious rooms free tea clean common areas. Te staff was reaaly helpful. I thought e WiFi was slow and a hassle to log onto everyday . Don't bother with the breakfast as you can buy food from the carefour ner by and boulangerie to make your own French petit dejuneq. Definite recommended to famillies.

8/10 Good

jan, benidorm

Liked: Cleanliness, staff & service, property conditions & facilities
football special
For anybody going to the stade velodrome it as an ideal location metro station close by short walk to beach area ,about 15 mins brakfast very basic but rooms ok staff very helpfull after initial booking confusion

10/10 Excellent

Yves

Liked: Cleanliness, staff & service
perfect hotel to see a Marseille
perfect hotel to see a Marseille football game, very close to the arena and close to the subway station (400m)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anonymous

Liked: Cleanliness, room comfort
Great hotel
On a good street (Prado) but there is nothing to do around there. The hotel itself was clean, classy, and very good for the price.