Porch
Check availability

Reviews of Hotel Hermès

2 out of 5
Hotel Hermès
2 Rue Bonneterie, Marseille, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 125 out of 314 reviews" "
Rating 8 - Good. 142 out of 314 reviews" "
Rating 6 - Okay. 39 out of 314 reviews" "
Rating 4 - Poor. 5 out of 314 reviews" "
Rating 2 - Terrible. 3 out of 314 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

mahvash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't care was the size of the room. It was small. Thanks
Stayed 4 nights in Mar 2024

10/10 Excellent

AYAKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Friendly staffs and Great location. Beautiful view of old port from the rooftop. Highly recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Traveled with partner
Liked: Staff & service
Very convenient within walking distance of the train station. You have a view of the port and the hotel has a nice rooftop bar m/patio that has an amazing view of the port and Basilique Norte Dame. The room was a tad small and could have had a couple more electrical outlets. There weren’t any side tables as the took up the entire bedroom.
Stayed 3 nights in Nov 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent budget hotel
Excellent hotel for the price. Right next to the vieux port. Good quality breakfast for 10 euros. Very helpful staff. We had 2 bikes, whilst there was no dedicated storage they found space for them. (More than 2 bike would be challenging)
Stayed 2 nights in Oct 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Lauri

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Location was good and breakfast was ok. Tiny room with one thin towel per person. Staff was friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Samara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Extremely kind and helpful! Room was good - shower needed some work as it sprayed everywhere and the part to hold it up was broken - but manageable.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

2/10 Terrible

Gabriel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was for 1 person not 2. It was extremely small 10 m2. Hotel should not advertise for 2 pers. I think Expedia should not advertise on the site this kind of rooms. Beside this no amenities - nothing. Not even face towels, no coffee Nothing. I never stay in this kind of cheap hotel. I think Expedia should revise this hotel.We are very, very disapointed.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Charlie

Liked: Cleanliness, room comfort
Clean basic room
The room was clean and the beds are really comfy. The hotel is quite noisy so don’t expect to sleep past 8am in the morning. There was also no free Wi-Fi as stated in the description which was quite annoying.
Stayed 2 nights in Jul 2023
Response from Margaux/1ère de réception on Aug 8, 2023
Dear Charlie,Thank you for your feedback following your stay in our hotel.We are sorry about the inconvenience about the wi-fi. Someone broke the fiber internet outside on the street which penalized the whole neighborhood for a time.We hope to see you on your next trip in Marseille.Best regards,

10/10 Excellent

Kevin

Stayed 1 night in Jun 2023

6/10 Okay

Viktor

Basic clean rooms
The location is good near the harbor. The rooms are very basic but clean.
Stayed 2 nights in Jun 2023
Response from Margaux, 1ère de réception on Jul 11, 2023
Dear Viktor,Thank your for your positive feedback.We hope to see on your next trip in Marseille!Best regards,

8/10 Good

Lawrence, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A clean hotel in a great location at a reasonable price point. The rooms are small and not fancy, but it’s a good value given it’s location.
Stayed 1 night in May 2023
Response from Margaux, 1ère de réception on Jul 11, 2023
Dear Lawrence,I thank you for your positive feedback. For your next trip in Marseille, don't forget to call us directly to do the reservation, we have others categories of room, that can be bigger.Best regards,

8/10 Good

Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small room, but great location for the price.
Stayed 2 nights in May 2023
Response from Margaux, 1ère de réception on Jul 11, 2023
Dear Glen,Thank you very much for your feedback following your stay at our hotel.I am happy to read that you had a nice stay.If you come to see us on your next trip in Marseille, don't forget to call us to do the reservation, we have plenty of other categories that you can't find online.Best regards,

8/10 Good

Jeyanthan

Liked: Staff & service
It was an alright experience.
Stayed 1 night in Jan 2023

10/10 Excellent

Les

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, reasonably priced, roof terrace with excellent views although room quite small .
Stayed 2 nights in Oct 2022

6/10 Okay

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, breakfast is very good, but it is by far the smallest room we have ever stayed in. Could not even walk around the bed, and barely had room to get dressed. Only towel is a bath towel. But again, great location.
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Smelled liked wet dog in the room, had to keep the window open all day to try to get the smell out. Carpet was dirty and was not vacuumed. Only one towel for 2 people. Unusual that you have to leave the key at reception when leaving. Girl at front desk was very friendly. Hotel was situated in a good location.
Stayed 1 night in Oct 2021

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

tuba

Liked: Staff & service, property conditions & facilities
Location was perfect, it was just a simple room, not super clean but it was ok. Personnel was so helpful
Stayed 2 nights in Jul 2021
Response from Adriana - réceptionniste on Jul 26, 2021
Good afternoon, We thank you for your comment, it makes us very happy. Hope to see you again soon with us. See you soon.

8/10 Good

Gianfranco

Business traveler
Liked: Cleanliness, staff & service
Business trip
Stayed 2 nights in Jun 2020

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Anastasiia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a fantastic location.
This small hotel has friendly staff, decent facilities and is in a fantastic location on the harbour. Our room had a view of the harbour but not all do. We took our dog and he received a nice welcome. He is a Golden Retriever, so it was a little tight in the room but sufficient for our one night stopover. The breakfast was sufficient to set us up for our days driving. Would also like to recommend and pass on our thanks to the "Sur Le Port" restaurant, which is a few yards away. The food was fantastic, reasonably priced and the service was excellent. Would definitely stay again when we visit Marseile for a little longer next time.
Stayed 1 night in Oct 2019

8/10 Good

Terry, Phoenix Az USA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bargain priced hotel with an outstanding location. Rooms small. Staff excellent, breakfast very European, rooms clean, not many amenities. Area has numerous dining option and lots to see. Would not hesitate to return.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel by the port
The hotel is very well situated. The staff very friendly and helpful. My room was of a very good standard. The terrace on the last floor was very cute and comfortable with an amazing view. Highly recommendable !
Stayed 1 night in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and amazing location
This hotel is in a great location. As a newcomer tourist, I found everything I wanted to visit was within a very short walk. The desk people were super-helpful, and the deck on the roof--available anytime--is an extra bargain because you can take some food and a drink up if you want to economize a bit, and at night when the bar is on, it's a great little scene. I have already told my friends that the Hermes represented great value, especially given the location. My room even had a bit of a sea view.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome terrace on top flow. Rooms are quite small and would benefit from new paint etc.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooftop bar is great. The breakfast was decent. The bathrooms are awful. In particular the showers. It's an old property and that's to be expected, but know it going in. It's in a great location and a fine place to stop over in Marseille for a night. I wouldn't want to be there multiple nights.
Stayed 1 night in Jun 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooftop terrace
Location was perfect. An added plus is the wonderful rooftop terrace where I enjoyed morning coffee and down time in the afternoon. Great place to watch the busyness of the harbor and the evening lights. As expected, my room was quite small but fit my needs. Very clean and welcoming staff.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in old town Marseille.
Good value hotel close to Vieux Port of Marseille. View from rooftop terrace is exceptional. Rooms are small, even for Europe, but location is perfect. Close to Old Port, bus and metro. Nice breakfast. Friendly staff. Quiet, even though it's on and near busy streets.
Stayed 2 nights in May 2019

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view in Marseille
Awesome value for the Old Port area. The rooftop terrace literally can't be beat in the area. The rooms are very small (it's in a historic section of a European city, after all) but the service is excellent, it's close to the Metro, and again…that rooftop view is incredible.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Location!
Very drub and weird. Doors in the bathroom or room don't close. Nasty gray small towels (not even hand towel). When we asked for one (got a weird look) , they gave it to us and removed next day without replacing it. Don't eat at a restaurant around the corner- disgusting! Location an Roof Terrace are best features of this hotel. Will stay there again , but with my own towels.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visited this hotel for 2 nights last week. Really Enjoyed it. It was in a great location right on the port where we are most of our meals as there was a lot of different options for food and small gift shops as well. Free WiFi that worked in the rooms as well as a good working AC unit in the rooms. The room was small as well as the shower but as that seemed to be the French style for the most part it was bearable. Thanks for a nice stay!
Stayed 2 nights in Sep 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Really nice hotel in a great location, room was very quiet.Decent breakfast available which can be taken up to the rooftop terrace. The terrace is always open and has great views over the port, perfect for an early evening drink. Shower was a little compact with a screen only covering half of it so the bathroom floor got a little wet.
Stayed 2 nights in Sep 2018

10/10 Excellent

Stephen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargain right on the port
You won’t find a better location for the price in Marseille. Right against the port with a roof terrace looking all the way up to Notre Dame de la Garde. Superb shower pressure, nice clean comfy room, TV with Canal + Definitely deserves more than its two stars
Stayed 2 nights in Aug 2018

10/10 Excellent

Rin, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Roof top and great view of Vieux port!
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
just ok
I would not recommend going in the hotter months, the AC is pretty much non-existant. The room I had was very basic and just fine if you are looking for just a place to sleep, not somewhere to spend any time. No frills. The rooftop is lovely. The staff there are all nice.
Stayed 7 nights in Jun 2018

10/10 Excellent

N, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Myself and my partner had a great 2 night stay in May. The hotel was right next to the port, and all of the staff were really nice and friendly, even allowing us to check in a couple of hours early. The rooftop terrace was great and had a really wonderful view of the port. Our room was spacious and clean, the bed was really comfortable - it had air-con and we even got 2 pillows each (which in our experience of French hotels is rare). If we were to visit Marseille in the future we would definitely stay here again and highly recommend it.
Stayed 2 nights in May 2018

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
The room was clean, the staff was mostly friendly, but they seemed to be understaffed at the front desk. The location was perfect, and they have a rooftop lounge that was our favorite place to relax while the sun set.

8/10 Good

Arnbjørn Gil

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect budget overnight stay.
Great location. Car park close by. Quiet, comfortable room, but quite small.
Stayed 1 night in Jan 2018

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy, friendly and great location
Excellent location on the Vieux Port; trendy decor; good breakfast; comfortable room if small; a roof terrace with beautiful views adds to the attraction of this hotel
Stayed 1 night in Sep 2017

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cool, comfortable and close to everything
What a fantastic location! This hotel is right on the port and close to the Ferris wheel, harbor, many restaurants and bars and within walking distance to nearly every thing in Marseille. The employees were awesome, very nice and super helpful and the room was clean and the AC worked beautifully along with great wifi and tv. The bonus is the rooftop terrace to get beautiful views of the area. Loved my stay and would definitely go back.
Stayed 2 nights in Jul 2017
Response from Noemie on Aug 5, 2017
Hello Ashlee! I'm glad to hear that you really enjoy your stay in Marseille and in our hotel! Hope to see you again. Team Hermes