Fireplace

Reviews of Hotel Sylvabelle

1 out of 5
Hotel Sylvabelle
63 rue Sylvabelle, Marseille, Bouches-du-Rhone

Reviews

5.8
Rating 10 - Excellent. 52 out of 565 reviews" "
Rating 8 - Good. 136 out of 565 reviews" "
Rating 6 - Okay. 157 out of 565 reviews" "
Rating 4 - Poor. 93 out of 565 reviews" "
Rating 2 - Terrible. 127 out of 565 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

3.6/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Staff & service
Basic but friendly
Very basic room with bed, shower, sink, shelf and bedside table. But, a massive sports event during my stay meant any available alternative hotel accommodation prices extremely expensive. The staff were extremely courteous and helpful and my decision to simply get on with the accommodation was readily taken and did not spoil my stay - I also recognised that fellow travellers at the hotel were equally polite and respectful.
Stayed 6 nights in May 2022

2/10 Terrible

Florin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place for a holiday
Definitely not the best place to stay in Marseille. We’ve been there for one night, and the condition are far from the pictures and advertising. It’s more a hostel with the price of a hotel. The price was 85 Euro for one night. Small room, shower dirty and small. The shower drain was blocked, I told that to receptionist, which I understand was his first day, and nobody took any action. This is just a transit hostel, definitely not to book the place for a nice holiday with your family. You will ruin it.. Not recommended at all. Sorry
Stayed 1 night in Aug 2019

2/10 Terrible

Hicham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should NOT be on hotels.com. We reserved a bedroom for 3 guests - after checking in, we realized we were only given 2 pillows (even though we had paid for a room for 3 people), we only had 1 (dirty/stained) towel, the beds were NOT made and the light in the bathroom did not work. The staff was extremely rude and not helpful at all. Our room was located right next to the 'lobby' and we could hear the employee talking all night on the phone and watching TV. Eventually, the employee gave us a third 'pillow' (it actually was a couch cushion that he simply put in a pillow case) and one more towel. We finally had to make our own beds. We asked again about the light in the bathroom, to which he replied he was NOT gonna do anything about it. So we had no light to shower/use the bathroom for our entire stay at Hotel Sylvabelle. Do yourself a favour and AVOID this hotel.
Stayed 1 night in Oct 2018

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
This is worst place I’ve ever stayed in. Disgusting on all levels. Broken lights and sink fixtures , Unclean showers. No toilet paper in bathrooms. Revolting and uncomfortable
Stayed 2 nights in Mar 2018

2/10 Terrible

Sheryl, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We actually walked away
Don't. Just don't. We booked this and actually refused to stay here when we got to Marseilles. The Travelocity folks were kind enough to refund us our stay, and we booked a very nice hotel just a few blocks away. Dirty. Very dirty. Smelled strongly of cigarette smoke. Beds were made with sheets and no blankets. A tug of the sheet revealed a very stained and worn bed underneath. There was a shower and a sink in the room, but no toilet. The shared toilet was a little closet with NO SINK to wash your hands. The entryway was duct-taped open, despite a notice telling visitors that it was secure and to buzz the front desk for entry. The duct tape looked like it had been there for quite some time. There was another note inside the door, spelling out the rules for this property as a youth hostel. Perhaps a young, desperate person could make use of this "hotel" but we refused to.
Stayed 1 night in Jun 2018

2/10 Terrible

Duc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No don't stay there
Old building shower door & restroom door can not close all the way. Shelling have black mold. No air-conditioning.
Stayed 1 night in Jun 2018
Response from GHANI on Jun 7, 2018
OK

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a prison in all respects - from unfriendly staff to unclean bathrooms.
Stayed 1 night in Apr 2018
Response from ghani on May 1, 2018
merci

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from HOTEL SYLVABELLE on Jan 17, 2018
OK

2/10 Terrible

Paul, Brisbane, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Accommodation of my trip
This was most definitely the worst hotel of my trip. I was really disappointed as it had reasonable reviews beforehand! I had booked a single standard room, as I wasn't there for long, but wish it was even less time! First impressions - the room smelt really, really bad. Even with the window opened fully for an hour, it had not disappeared. This smell was bad enough to get me looking for the source, which was unfortunately not found until later in the story... Upon inspection, the room definitely was not clean. I don't know what cleaners they use, but they should definitely be getting new ones. Luckily, the mattress was clean and reasonably comfortable. I would have probably booked a room elsewhere, however, the WiFi didn't work, so that ruled that out. Now, that smell... well... it turns out when you have a shower, the water leaks out and onto the bedroom floor... creates a massive puddle (where your now soaked bag is) and doesn't have anywhere to drain. I would NOT recommend this hotel to anyone!
Stayed 1 night in Sep 2017
Response from HOTEL SYLVABELLE on Jan 17, 2018
OK

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not pick the dormitory version if you could avoid it.
Stayed 1 night in Oct 2017

6/10 Okay

deanna, houston, tx

Disliked: Cleanliness, property conditions & facilities, room comfort
It's a very cheap hotel but in the nice side of town.
Stayed 2 nights in Jun 2017

2/10 Terrible

vinci, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel us infected do not go there
didnt even sleep
Stayed 1 night in Aug 2017

8/10 Good

Megumi

Liked: Cleanliness, staff & service, room comfort
Good for short stay
Just one night stay, it was ok for everything. Hostel is near metro.
Stayed 1 night in Jun 2017

2/10 Terrible

adam

Disliked: Cleanliness, property conditions & facilities, room comfort
Not coming back
Horrificly simple and plain hotel with next to zero interior and uncomfortable beds. More of a hostel than a hotel. Poor Wifi connection as well.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
damp dump with weird unhelpful staff
damp room with a curtain hanging off the wall; no security and strange distant staff; got my map nicked off my bed; i had just bought it and no one seemed to care when i complained; then i was told i was too early for breakfast at 720 when it clearly stated on the wall brakfast was 700. then i went out to a gig and told i had to be home by 1am;: ok!!!

2/10 Terrible

jim, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
Good location It's low priced because it is low quality but clean and convenient for the port

8/10 Good

Hedi, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Staff was really nice and helpful!!

8/10 Good

Robert, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs Updating but Great Value for Money
Hotel is certainly a bit run down both inside and out. But if you just want a bed for the night at a bargain basement price it's in a great location. 10 minutes walk from the old port. 5 minutes from the Metro.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not a hotel
Really disappointed with this place. our females bathroom was in the males area. You had to pay for a towel and even for a pillowcase which is ridiculous. There was no key to the room so anyone could walk in whenever they liked. Really didn't like the place and couldn't wait to get out. I guess you get hat you pay for though.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
You get what you pay for
It wasn't great. I stayed in the dorm rooms and they offered the bare essentials: a bed, some sheets, lockers, and running water. No soap, hand towels, etc. You have to pay extra to use a pillow cover! Gross! Toilets and showers were pretty gross when I stayed as well. Had a couple people smoking in the room in the middle of the night, even though there were many signs saying no smoking. And DO NOT waste your money on the "breakfast". 5€ can get you much more at any boulangerie or cafe than what they give you--half a baguette, a hotdog bun, a little cheese, apricot jelly, butter, orange juice (not bad), and coffee (also not that bad). Go somewhere else for breakfast. Overall, you get what you pay for. It's a place to stay for a night or two rather cheaply, that's for sure. But it might be worth the money to stay somewhere nicer.

6/10 Okay

Eve, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, good location
Hotel Sylvabelle is decent and comfortable. We were satisfied with the spaciousness of the room and the comfort of the beds. The toilet is not in the room, so slightly inconvenient. I enjoyed the hot water available downstairs. The reception was staffed 24/7. The staff were very knowledgable about the city. The location is super, minutes away from the old port on foot, a bit longer to the train station (st.charles) but right around the corner from a metro station. The biggest con was that the hotel would only hold our luggage until 14h00 after which the fee was 10€. This was sure inconvenient because it's cheaper to store at the train station but that's too far away to go back and forth - you'd miss out on other better things. Result:we walked around with our luggage :/ Not super.

6/10 Okay

David, Ibiza

Liked: Cleanliness
Disliked: Property conditions & facilities
In need of updating as entrance gives a poor initial impression. Rooms generally clean but damp causing paint to flake off walls in places. Adequate for the price though.

6/10 Okay

AA, UK

Nice Location, close to old port
Overall all, it was positive experience due to the great location of the place in the heart of Marseilles, Cheap price for the shared Dormitory.. it is relatively clean but has no kitchen or common room, although these exist on the first floor next to the reception but not used.. Don't know why?!! It is just a sleeping place, and not the usual happy hostel experience... Most of the staff were serious and not bothered apart from Anka, the German receptionist who was cheerful, helpful and provide good assistance in general.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Cheap Hostel but don't expect much
The price is quite reasonable as compared to other hostels, I stayed there 2 days, its location is good, quite near to most popular places, the cleanliness is a bit problem but not too big issue, overall good hostel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic accommodation especially for short stay
I stayed for a few nights on my own in the women's dormitory, on my way to another city. The room was in good condition and kept very clean. The staff was friendly, and the man I assumed was the owner was particularly humorous and hospitable. He helped me arrange a taxi to the train station early in the morning. I did wish there was a kitchen and common space to hang out, since I had no travel partner at the time. But the neighborhood seemed okay; maybe a 10 or 15-minute walk from Vieux Port and there are cafes and a Monoprix grocery nearby. All in all Sylvabelle provided what I needed, and I had a good stay. Would recommend.

4/10 Poor

Lizelle, Pretoria South Africa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Need work
Overall it was not nice. Got lost on the way there and back to the station. Hotel in bad state of neglect.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need good cleaning.
Sadly somee bugs and some bad smel, it seeems that the whole hotel is cleaned with water only, otherwise it's very good location et good size rooms.

4/10 Poor

backpacker, BJ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Actually it's good for the price.
There is no doors, a large room divided into small boxes, each containing four beds. The staff is good.

10/10 Excellent

MH, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hostel for its price
Very cheap but great and clean hostel. I really enjoyed my experience.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

2/10 Terrible

KERMICHE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

CJ, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Never staying there again!! Room stunk and service was horrible.

2/10 Terrible

ray's queen, Los Angeles

Disliked: Staff & service, property conditions & facilities, room comfort
Dont ever recommend this hotel!
Grumpy evening staff, leaking shower despite complaint to staff. Moldy and dirty shower and toilet. Not worth including in your list of hotels. Terrible!

6/10 Okay

Sasa, China

Disliked: Property conditions & facilities, room comfort
budget hotel,good location
Budget hotel,basic facilities,cheap price,good location,less then 10minutes walking distance to Vieux Port.

10/10 Excellent

Sean, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, super value for money
It's the best value for money hotel I have stayed in. Beautiful building in a convenient place and staff were all super friendly which you don't expect from a budget priced hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Convenient location. Decent sized clean and comfortable rooms. Close to metro station and walking distance to Notre Dame and the harbour.

8/10 Good

marco polo, Ipswich, UK

Liked: Cleanliness, staff & service, room comfort
very helpful at the reception desk ;)
It was my another weekend city break cross Europe and I enjoyed Marseille so much ! Beautiful city, lots of attractions, weather very nice for November time, though lack of letter post boxes in the city centre ! I tried a bit of bath at the sea as well ;))

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming
Good location in relation to Notre Dame de la Garde and other sights on the south side of Vieux Port. The port itself is not far away, just down a fairly long road. The hotel was welcoming and quaint, and the room clean and comfortable. We didn't have the breakfast, simply because I'm a coeliac and the breakfast wasn't gluten free but, at 5 euros, I'd say it's worth having. The road was quiet, apart from the odd motorbike. Overall it was a pleasant stay and ideal for our needs.

4/10 Poor

Lee, Korea

Liked: Cleanliness
Disliked: Staff & service
not bad, not good
Room was clean and there were lockers but they were out of order. So no one couldn't use the locker. I had to use my bag as a pillow

2/10 Terrible

babert, miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
verry bad tryp
Verry dirty place....

2/10 Terrible

Justin, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressively bad
I was in Europe with my wife for 3 weeks. We stayed in everything from 16-bed hostel rooms to a Hilton. Among all of them, this was by far the worst. Our room smelled terrible, and when we mentioned it, they just shrugged and said they'd put an air freshener in the room (they didn't). The whole place was falling apart. Our shower was pretty gross and the drain was clogged (mentioned it to staff, no help), and the sink was leaking from the bottom. Also, as far as the bed, no amount of lying to ourselves could convince us that the comforter had been washed ...ever. Just stay somewhere else. Seriously.

4/10 Poor

Catherine

Disliked: Staff & service, room comfort
Long walk to the room and pricey
Our room was VERY far away. Very nice people and fabulous location. tINY shower. Half a block from the beach. We had to park our car 6 blocks away.

8/10 Good

Federico

Liked: Cleanliness, room comfort
Close to the Vieux Port
My staying was nice, I didn't have any inconvenient and I felt safe. The employs were courteous. I recommend it.

8/10 Good

Taras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine place to stay
My friend and I arrived very late at night and did not have a problem getting into the hotel. We only stayed one night but I would return to Sylvabelle.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

Jub Jub, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for backpackers
A friendly place and great for backpackers. It is conveniently located near the old port so travellers can have a good night out.