Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.2 Room cleanliness
3.5 Service & staff
2.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Below average

Posted Aug 9, 2013
Air -conditioner did not work thus room became extremely hot. Little or nothing was done to resolve the problem.Kid's bed frame was broken. Frigobar did not work. Have been in several other Novotel's but this was below my expectation. Hotel is advertised as being in Marseille but in reality it is far away in a neighboring town known as La Valentine. Without a car and with kids this can be a nightmare as public transport is almost inexistent. Nearest train station was La Penne Sur Heauvanne and it took ages to get to. Only great thing was the swimming pool and the restaurant. Restaurant service was fantastic with great meals.
5 out of 5
for Families
by A verified traveler

Family hotel

Posted Aug 14, 2012
Hotel very near to highway, you should be car to reach to city, breakfast is very good. Pool is not too big but useful. Hotel is clean. Room could be use for 2 adult and 2 child....
2 out of 5
by Daniel from Buenos Aires, Autonomous City of Buenos Aires, Argentina

Lack of Maintenance

Posted Jun 25, 2012
Pros: Price
Cons: Hotel Guests, room status
Location: Very good, close to Saint Exupery airport
Not very well maintained if compared to others Première Classe. The sink did not drain properly.
2 out of 5
by A verified traveler from Nipomo CA

Novotel Marseille est.

Posted Aug 8, 2010 on Hotels.com
We needed a location near the airport and unfortunatly setteled for this hotel. It was reasonably quiet and the room ok but the food service was the worst in France. I would not stay at this hotel again.