Terrace/patio

Reviews of Appart'City Confort La Ciotat Cote Port

3 out of 5
Appart'City Confort La Ciotat Cote Port
57 Passage Jean d'Huart, La Ciotat, Bouches-du-Rhone

Reviews

7.6

Good

Rating 10 - Excellent. 107 out of 437 reviews" "
Rating 8 - Good. 192 out of 437 reviews" "
Rating 6 - Okay. 85 out of 437 reviews" "
Rating 4 - Poor. 39 out of 437 reviews" "
Rating 2 - Terrible. 14 out of 437 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Josh

Traveled with partner
This hotel was just ok. It was a spot to lay our head for the night and it was close to lots of great restaurant options too! No real complaints just a plain hotel.
Stayed 1 night in Sep 2023
Response from Appart'City La Ciotat - Côté Port. on Oct 10, 2023
Hello, We would like to thank you for your feedback and are pleased to see that you enjoyed your stay overall, even if you were not entirely satisfied with our service.We hope to provide you with a better experience during your next stay in order to meet your expectations as fully as possible.Best regards,

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place and area
Stayed 5 nights in Sep 2023
Response from réceptionniste on Oct 3, 2023
Cher IanUn grand merci pour vos compliments qui raviront l'ensemble de notre équipe.Salutations cordiales,Chaleureusement, L'équipe de l'AppartCity La Ciotat - Côté Port

8/10 Good

Nicholas

Liked: Cleanliness
La Ciotat
Easy check-in and friendly staff. The apartment was clean, functional and had a nice balcony
Stayed 2 nights in Sep 2023
Response from réceptionniste on Oct 3, 2023
Cher Nicholas,Nous sommes heureux de constater que votre séjour fut une réussite.Sachez que nos équipes se réjouissent également de ce retour fort agréable.C’est parfait si nos chambres vous ont offert la sensation de chaleur et de confort que vous recherchez.Nous sommes impatients de vous revoir !Chaleureusement, L'équipe de l'AppartCity La Ciotat - Côté Port

6/10 Okay

Mary

Traveled with family
Liked: Room comfort
Basic hotel stay in a nice location
Basic stay on our way to the Riviera. They had parking available and it was near the harbor. We walked to a quiet beach and had a very nice meal on the harbor.
Stayed 1 night in Jun 2023
Response from Jessika - Receptionist on Dec 3, 2023
Miss, Sir, hello,Thank you for this very positive review.Being committed to customer satisfaction, we are delighted that you are satisfied with your experience with us.Our parking does indeed provide appreciable comfort.We look forward to your next visit.Chaleureusement, L'équipe de l'AppartCity La Ciotat - Côté Port

6/10 Okay

Mark, Maple

Traveled with family
Very basic hotel. The room wasn't cleaned enough. The toilet was dirty. The breakfast was ok.
Stayed 1 night in Jul 2023
Response from Jessika - Receptionist on Dec 3, 2023
Good morning,We would like to thank you for taking the time to share your experience.We are sorry to read that your experience was not to your complete satisfaction. The points raised will be resolved for your next stay.We have taken into account your suggestions to improve the comfort of our rooms. Although comfort is a subjective notion, we are committed to meeting all expectations by taking into account your feedback and recommendations.A real pleasure to know that you enjoyed our breakfast, thank you.Do not hesitate to report cleanliness-related shortcomings to our team. They can offer you additional cleaning or relocate you, depending on availability.Hoping to have the chance to welcome you during your next stay in LA CIOTATChaleureusement, L'équipe de l'AppartCity La Ciotat - Côté Port

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Jim, Longmont

Business traveler
Liked: Cleanliness
rooms need a refresh
Stayed 3 nights in Oct 2022

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and staff is very courteous and willing to help. I will definitely stay here again.
Stayed 2 nights in Jun 2022

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Strong choice
All good, slightly older property, with wear and tear, but clean and practical, excellent location.
Stayed 5 nights in Jan 2022
Response from L'équipe de l'AppartCity La Ciotat - Côté Port on Jan 25, 2022
Dear Guest, We would like to thank you very much for taking the time to write this comment. We really appreciate your review on Appart'City La Ciotat - Côté Port . Our cleaning team does its utmost to provide you with impeccable cleanliness on a daily basis. As comfort is very important to us, we are delighted that you are satisfied with it. We are delighted that you enjoyed the peace and quiet around our hotel so much! We wish you a great day! Chaleureusement,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Close to Marina
Good place to stay
Stayed 3 nights in Nov 2021
Response from L'équipe de l'AppartCity La Ciotat - Côté Port on Jan 25, 2022
Dear Guest Thank you for your appreciation. Thank you again for your pleasant feedback. We are delighted that you enjoyed the cleanliness of our hotel. We are very pleased to read that you enjoyed the comfort of our rooms. We are delighted that you liked the surroundings, it is true that the geographical location of our hotel is fantastic. We hope to welcome you again soon for another quality stay. Chaleureusement,

8/10 Good

Verified traveler

Business traveler
Solid property, great location
Basic, room, but decent connectivity, ts hot water and decent pressure. Breakfast was varied and fresh. Its 100m from quayside, with plenty restaurant options.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
All was correct
Stayed 1 night in Jul 2021

8/10 Good

Julien

Traveled with group
Liked: Cleanliness, room comfort
Perfect location
Good accomodation, just 50 meters from the old port, in a very quiet street.
Stayed 1 night in May 2021

4/10 Poor

Nicholas

Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2020

8/10 Good

VICKY

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good Choice
Was a good place, probably 2nd best place in La ciotat l
Stayed 3 nights in Feb 2020

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worse bed ever slept in. Older hotel in need of some updating. Friendly staff and good location.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff, always received a warm welcome leaving and on return, the room was very comfortable and clean. A great hotel in a great location, within walking distance to my family and friends whom I was visiting.
Stayed 7 nights in Dec 2018

8/10 Good

Pim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Worth the stop
Picked this place randomly as we were On Our way towards Nice. But we got lucky. Very nice rooms, good breakfast. Would have stayed longer but had to go. Estrel forest is beautiful.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't expect a comfy bed
Dissabilingly bad beds left me with a backache every day. Room had a terrible smell of sewers. Never again
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018

10/10 Excellent

Peter

Nice Quick Stay
Weather was great, rooms were comfy. WiFi was very good.
Stayed 1 night in Aug 2018

8/10 Good

Richard

Pleasant Aparthotel in a central location
The reason for my trip was to attend my niece’s wedding. The location of the hotel was excellent and the facilities, although basic were adequate. The room was clean and comfortable. I didn’t use the kitchen area but it seemed fine if I had needed to cook a meal. The receptionist was welcoming on arrival and spoke good English. She was helpful in answering some questions I put to her. My only criticisms where firstly I didn’t know that it was necessary to book car parking well ahead of my arrival. Secondly, I left my phone charger in the room when checking out. I returned some hours later when the room had been cleaned but the charger could not be located. It seems the hotel doesn’t have any lost property and the receptionist wasn’t interested now that I had checked out.
Stayed 3 nights in Aug 2018

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
Good stay
This was a very basic little hotel, but is in a great location near the port. The rooms are very basic indeed & the shower was so strong it nearly took your skin off, but at 38c during our stay, the A/C was a life saver!
Stayed 3 nights in Jul 2018

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didnt stay. It was hard to get to. Had no easy access and no easy parking. I stayed elsewhere
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

No maid service. Same towels all week and bed not made. Probably won't book again.
Stayed 5 nights in Nov 2017

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Was much smaller then the photos and was not what was pictured. Friendly staff just unfortunately didn't look like advertised.
Stayed 1 night in Sep 2017

8/10 Good

Florian, London

Liked: Staff & service
Ok but not incredible
Don't know how to say it. Yes, it is here, but It lacks charm. + you have to pay for everything... towels, cleaning, new cheets etc. The fridge was not defrosted... but it was here, a nice balcony, quiet, large room with a kitchen... I am half and half on this one. Would not say not to go but I would try something else next time. Now, if you need a little kitchen as you are going to cook yourself then yes it is a plus and would recommand. (Also wifi is reaaaalllyyyy bad.... and yes when you want to fall asleep at night in front of a movie it matters). (Had to use my data). (Still a professionnal, clean and well managed hotel). 5/10.
Stayed 3 nights in Sep 2017

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but..
Don't be fooled by the pictures shown on the website.. my bathroom was so disgusting that I took a shower on my socks..the hotel closes its front desk at 9pm, something that I wasn't advised and I was so lucky or not that I got there 5 minutes before, otherwise I would've slept on the streets..I asked to change my room and the girl at the front desk said that they were full which I doubted .. I guess since it was 9pm she didn't want to work an extra few minutes to change my room.. and I paid 90 plus euro a night...overall I wouldn't recommend this hotel to anyone.
Response from F.Favara - Manager on Apr 14, 2017
Dear Sir, We acknowledge receipt of your advise, which mentioned a certain dissatisfaction with your stay in our Appart’hotel Appart'City La Ciotat - Côté Port. We are truly sorry that our establishment did not meet your requirements and would like to apologize for any inconvenience you may have been caused. We can assure you that action will be taken quickly to improve the quality of the service you mentioned. Once again, thank you for your comments. We hope to be able to convince you during a future stay that the problems you encountered were isolated incidents. We hope to have the pleasure of welcoming you again to one of the Appart’City Group’s Appart’hotels. Yours sincerely F.Favara Manager

6/10 Okay

Verified traveler

OK, but...
As a customer, I found their concept of pay-per-use inconvenient. I would rather have gladly paid a little more and not have to worry about replacing bed sheet and towels, or cleaning the kitchen/apartment (the package by default does not include many services and one has to order and pay for these services) . During 8 nights of stay, our sheets and towels were only replaced once by the hotel. I had the option to order and pay extra for more frequent replacement of towels and sheets, or to do the laundry myself. In addition, I had to pay 1 Euro per day for ironing and a similar amount for access to Wifi from my room. Also, I would have appreciated 'free' breakfast with just the basics (juice, coffee, bread or cereals) - this would not cost Appart'City more than 5 Euros per customer. At the moment, breakfast is not included in the room fees. So, in short, it's all these little inconveniences that would make me think twice before I recommend anyone to the hotel. Management could easily improve these things. Mattress was also uncomfortable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John, london

Basic amenities all worked but some not in good condition. Excellent location and practical room with small kitchen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel
Very good apartment, nice kitchen but no microwave

4/10 Poor

Bryan, Oregon

Disliked: Property conditions & facilities, room comfort
Basic hotel
Tile floor, very basic, no maid service unless you pay an additional 18 Euros, 7 or 8 Euros if you just want fresh sheets that you change yourself. Paid thru Expedia, but had to pay additional city tax on checking out.

6/10 Okay

Patrick, Londonshire

Liked: Cleanliness, property conditions & facilities
Simple and effective
I was given an accessible room, which was very sparsely furnished. I understand why, but was a bit empty. Was not expecting no maid service, but luckily I'm a tidy traveller . Great location, beautiful town, and plenty of free parking in underground car park.

6/10 Okay

Che, Berlin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Get what you pay for - Confusing address
Pleasant stay for one night on a budget. Pro: comfortable room, close to the harbour, great for an evening walk and for ice cream, Sunday markets Con: The address starting with "Passage" is actually not a street, more a passage that you can only walk through. The hotel is paired with Best Western and shares their parking spaces with them as well. So if you consider taking your car, please google the parking for Best Western and try to park close to it (the whole area consists of mostly one way or time restricted streets), check in, get the code and park the car - saves you a lot of time and nerves ;)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable, clean WITH Parking
This was a nice very modern place, it is up behind the Best Western I think so you have no view at all but it was clean all the rooms are little studio apartments with a tiny kitchenette but all we were interested in was the fridge, it is so nice to have your own cold water and or be able to freeze a bottle to off for the day. They also had their own parking garage and in La Ciotat parking is a premium so this is a HUGH plus in their favor. We did tell them as we left that their were several lights out in the room (I feel I should not have to tell a hotel this, why didn't the cleaning person report this?) Also the sink in the bathroom would not drain so we used the one in the kitchen. I would go back.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
very uncomfortable
I have stayed in this apartment hotel before about 3 years ago and found the beds the most uncomfortable I have every slept on, it's like sleeping in a board and the sofa in the same . Unfortunately I had no alternative but to book on again as the best western was full as was the IBIS what is significantly better in quality and Accomodation . I had to book the Park inn again and hope the ends has been renewed but unfortunately not. 3 pillows in double room, very poor quality towels . The bedroom. Floor is tied and my feet were very dirty after walking around the bedroom . Breakfast disappointing , 16 euros and parking 10 euros , that is if toy can get them to let you in at all when you arrive , no way of contacting reception from the car park . Staff helpful , but let down by the poor facilities . To be used as a last resort if you like comfort . I paid 80 euros per night room only .

6/10 Okay

cholm, MELB

Liked: Cleanliness, staff & service, room comfort
Hotel close to beach
Average hotel. Clean but fully booked due to a night market which made town very busy on arrival. We were only given 1 towel. When we asked for more there were none left apparently! The place itself was fine for a single night stay and a semi-close by alternative to staying in Cassis/ which is where we had originally wanted to stay. Good price.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jon, Bristol

Liked: Cleanliness, staff & service
Not bad...
Decent hotel, however room was not cleaned the whole time of our 4 day stay. I understand that its more an "apartment-hotel" but someone coming in to at least change towels, replenish toilet roll and shower gel etc would have been nice- we had to buy our own extra toilet roll in the end- as ours wasnt replenished and reception was shut in the day. Other than that, the room was nice, beds comfy and lovely location.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room, bad management, no money back
10 hours before our arrival we got the information that we we can't stay in the hotel because of a water damage in our appartement. No other accomodation was offered so we had to search a place to sleep on our own. One week later we don't even have the money back we paid for the rooms, although hotels.com uk should be informed about paying back the money,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort