Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel and Great Location

Posted Sep 10, 2014
Pros: The view, walking distance to the port, hotel conditioin and staff.
Cons: The pool side wait staff was really lacking. You always had to go search for a server and then wait an exeptional time (compared to the US)
The Sofitel doesn't dissapoint in a luxury hotel. The view of the Port is spectacular and within easy walking distance. Equally, the beach is just a few blocks the other direction. The breakfast buffet is one of the best I've ever seen, and with the view of the port its simply a wonderful experiance. The hotel staff was great for the pool side service; something that could be easily remedied with a little coach. All-in-all, a superb experiance
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very Nice Hotel

Posted Aug 24, 2014
Pros: Friendly staff and cleanliness.
Location: Lots of cafes and restaurants in the harbour although a walk from the hotel.
Stayed in Marseille at the Sofitel for 4 nights in a superior room. The room had a harbour view and was very comfortable. The staff were friendly and very helpful. There is a pleasant outside bar area where we had a pre-dinner drink in the evenings. Be warned the drinks are expensive as is the breakfast if you do not have breakfast included. We preferred to walk to the many cafes and have breakfast there people watching. Did not eat at the hotel but heard the restaurant is good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Tx

great location with amazing views

Posted Aug 24, 2014
Pros: Just about everything. Good food, nice pool with view, helpful staff, comfortable room, great location, nice spa......nightly turn down service
Cons: drawer space for clothes. there was a closet for hanging clothes but a drawer would have been nice
Location: overlooks the 3 forts, mountains and the old port. can walk to all the sights as well as the ferry that can take you to les frioles and chateau d'if
I don't think there is a better view of the vieux port than from their 7th floor restaurant. Great breakfast served there. Hotel staff very friendly. Best location that I could see for a visit to Marseille. I didn't want to leave.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in vieux port

Posted Aug 21, 2014
Nice hotel, lovely staff, only negative is that the pool is monopolised by kids from the Novotel next door- if you fancy a peaceful swim forget it
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Excellent hotel with conscientious staff

Posted Aug 20, 2014
Pros: Comfortable rooms and areas to sit during the day. Particularly liked the library of free books and evening bar music.
Cons: coasters in the room for putting hot drinks on.
Location: The park next door is well worth a visit, again for the views it offers.
I stayed at this hotel for a week to relax from the daily grind of Paris. It is well located for stunning views across the harbor and has good facilities. The staff were always charming and knowledgeable and willing to please. The room was a good size, clean and tidy. Overall a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

very comfortable

Posted Jul 24, 2014
Pros: Forgot the pc charger and was mailed to me free of charge.
Cons: Internet connection is slow.
Location: Near the port and the city.
Luxurious room, nice view to the port, swimming pool. Ten minutes walk to the city. A very comfortable bed. Friendly staff.
Comment from Hotel Management
Aug 8, 2014 by Gersende GUEIT, Hotel Management
Dear Guest, Thank you very much for sharing this feedback on Expedia. We are happy that you enjoyed your stay in your "luxurious room" with "nice view to the port" and that you particularly appreciated our bedding MyBed exclusively created for Sofitel to provide our guests with the best sleep experience. Besides, we are glad you could relax in our swimming pool area under the beautiful sun of Marseille. Moreover, we are thrilled that you were sensitive to our staff's friendliness and professionnalism. Your satisfaction is our best reward ! Hoping to welcome you again very soon, Best regards, Margaux MOREL Guest Experience Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from Prague

Fantastic view , one of best in the world

Posted Jul 21, 2014
Best place is impossible to find in Marseille. Fantastic is view from breakfast restaurant. Breakfast is generally fantastic, so do not miss it! It is better to pay for breakfast or more meals in restaurant, and you can thereafter save for view from room. Enjoy many trips you can do into historic part of Marseille. Running is perfect. If you have car, parking is simple, made by crew.
Comment from Hotel Management
Aug 7, 2014 by Gersende GUEIT, Hotel Management
We warmly thank you for sharing these kind comments on Expedia. We are happy that you enjoyed our "fantastic view" as well as our breakfast buffet. Indeed, this latter has been awarded "best hotel breakfast in Europe" by the Villegiature Prize for the quality and the variety of its products. Your satisfaction is our best reward ! Looking forward to welcoming you again, Best regards, Margaux MOREL Guest Experience Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler

Good quality hotel in old port part of town.

Posted Jul 16, 2014
Food a little disappointing for the price. Four star quality at five star price. Pool is shared with Novotel next door so getting lounges was an issue and a bit crowded. Overall a very good rather than outstanding experience.
Comment from Hotel Management
Aug 8, 2014 by Gersende GUEIT, Hotel Management
Dear Guest, We warmly thank you for sharing your impressions on Expedia. We are happy that you spent a "very good experience" at Sofitel Marseille Vieux Port. However, we regret that you had not been seduced by our Mediterranean cuisine and by our swimming pool area. Please, note that this latter is managed by the General Manager of the adjoining Novotel. For your next stopover in Marseille, our concierge will be glad to make you discover our exclusive partnership with "Le Cercle des Nageurs", a private sports club near the hotel where you will relax in one of the three pools facing the sea. Hoping your next stay to be "oustanding", Best regards, Margaux MOREL Guest Experience Assistant
5 out of 5
Recommended
for Couples
by A verified traveler from london

were here for a short stay to see the town

Posted Jul 12, 2014
Pros: Everything
Cons: nothing
Very comfortable stay. All amenities were first class. Bed very comfortable and lovely bathroom. Good value for money. Will certainly reccommend
Comment from Hotel Management
Aug 8, 2014 by Gersende GUEIT, Hotel Management
Dear Guest, We would like to thank you for posting this review on Expedia. We are happy that you spent a "very comfortable stay" in our hotel and that all our amenities had been up to your expectations. Besides, we are glad that you particularly appreciated our bedding MyBed exclusively created for Sofitel in order to offer our guest the best sleep experience. Your satisfaction and recommendation are our best rewards ! Looking forward to welcoming you again very soon, Best regards, Margaux MOREL Guest Experience Assistant
5 out of 5
Recommended
for Overnight Stay Before Destination
by Trish from Sydney,australia

The most comfortable bed and pillows EVER !

Posted Jun 16, 2014 on Hotels.com
It was a magic stay.location perfect,staff friendly and helpful.definately will return.had a fabulous time.. Breakfast on the 7 th floor was an amazing experience.this hotel ticked all the boxes
Comment from Hotel Management
Sep 13, 2014 by Gersende GUEIT, Hotel Management
Dear Guest, We would like to thank you for sharing your experience on TripAdvisor. We are happy to read that you enjoyed your stay among us in the phocean city. We are glad that you liked the kindness of our staff and the location of our hotel that “ticked all the boxes”. We are also thrilled that you liked the equipments of your room, especially the quality of the bed; meeting your expectations is our priority. We are delighted to see that you appreciated the breakfast by our Chef Dominique Frérard with its fantastic panoramic view on the Vieux Port. It is such a pleasure to know that you were sensitive to the specialities of the Chef. Your satisfaction is our best reward! We hope to welcome you again very soon. Best regards, Gersende GUEIT, Quality Manager