Lobby sitting area

Reviews of Best Western Holiday Manor

2.5 out of 5
Best Western Holiday Manor
208 W 4th St North, Newton, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1000 reviews" "
Rating 8 - Good. 327 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable
Stayed 1 night in Apr 2024
Response from Best Western Holiday Manor on Apr 7, 2024
We’re so glad you had a good experience at the Best Western Holiday Manor. Thank you and we look forward to welcoming you back again next time you are in our area.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Holiday Manor on Mar 30, 2024
Your business means a lot to us at the Best Western Holiday Manor! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Harish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Best Western Holiday Manor on Mar 17, 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 Excellent

Liz

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this petfriendly hotel and so does our pet!
Stayed 1 night in Mar 2024
Response from Best Western Holiday Manor on Mar 6, 2024
Thank you so much for the review!  I’m glad to hear that you’re enjoying your experience with us at the Best Western Holiday Manor.  We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal.

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check-in staff person was so kind, caring, and helpful. Thank you to her!
Stayed 1 night in Feb 2024
Response from Best Western Holiday Manor on Feb 27, 2024
We’re so glad you had a great experience with our check in staff. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Sonja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent and would recommend!
Stayed 1 night in Feb 2024
Response from Best Western Holiday Manor on Feb 20, 2024
Thank you for your review of our hotel. I'm happy that you found your stay with us excellent. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

10/10 Excellent

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff were very friendly and helpful and the breakfast is great reminded me of home cooking
Stayed 2 nights in Jan 2024
Response from Best Western Holiday Manor on Feb 9, 2024
We're so glad you enjoyed your stay and you found all the staff was very friendly and our breakfast offerings great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

8/10 Good

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When trying to check in they did not have the reservation in their computer. Took me forever to convince the guy and show him the receipt so I can get a room. The outside was partially plowed but not salted and it was very icy and slippery for guests. But the rooms were wonderful.
Stayed 1 night in Jan 2024
Response from Best Western Holiday Manor on Jan 23, 2024
Thank you for sharing your feedback. We have sent your comments to the leadership team and we will address them. We hope to welcome you back for a better outcome in the future.

2/10 Terrible

Shon

Stayed 1 night in Jan 2024
Response from Best Western Holiday Manor on Feb 12, 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

6/10 Okay

Dawn

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Holiday Manor on Jan 20, 2024
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and your stay was less than satisfactory. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.

8/10 Good

Danielle

Stayed 5 nights in Jan 2024
Response from Best Western Holiday Manor on Jan 11, 2024
We are delighted that you chose to stay with us at the . We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service
Our room was disgusting. We only stayed for an hour and drove to Des Moines to stay somewhere else. When you first walked into our room the ceiling had water damage with dry wall falling off and cracks. Our bathtub had black stuff in it. And our room came with a jacuzzi tub. We filled it up with some soap and ran the jets to make sure it was clean before using it. We unplugged it and it barely drained, after 30 minutes of letting it drain, we were left with a sea of yellow chunks that looked like dead skin and pubic hair ... at that point we packed up and left. I'm sure we would have gotten bed bugs if we would've stayed.
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Jan 8, 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Jan 21, 2024
Thank you for reviewing your stay at the Best Western Holiday Manor. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 27, 2023
Thank you for choosing our hotel for your travel plans and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 24, 2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

8/10 Good

Benajmin

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 20, 2023
Thanks for the great review! The team at Best Western Holiday Manor is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was very friendly. We were in town for a family function and were able to park in the lot before check-in. Our room had no TV remote, which was inconvenient but not a huge deal.
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 19, 2023
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet most of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back!!!
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 19, 2023
Thank you very much for your amazing review! We look forward to your return!

10/10 Excellent

Liz

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, pet friendly hotel!
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 18, 2023
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

jennifer

Traveled with family
Liked: Staff & service
Outdated with budget friendly repairs. Staff very friendly. Mediocre cleanliness. Would not stay here again. Nice location by downtown
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 14, 2023
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope we have a future opportunity to restore your confidence in us.

10/10 Excellent

Sheila

Traveled with family
Liked: Amenities
Very accommodating. Had a family Thanksgiving there and everything was perfect, All family members happy and Loved the breakfast!
Stayed 1 night in Dec 2023
Response from Best Western Holiday Manor on Dec 10, 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Sherrie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cody and Rashad were meant to be in the hospitality business!!! Everyone from check in to check out went above and beyond in their treatment of their guests. Will be telling all my friends about this secret oasis. Stayed five days. Love this place and feel like I found a little family by getting to know this. And guys they decked it out for Christmas very welcoming and homey
Stayed 4 nights in Nov 2023
Response from Best Western Holiday Manor on Nov 29, 2023
Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Didn’t have sheets or blankets for pull out bed. Food in the bed . Dirty and needs to be cleaned better.
Stayed 1 night in Nov 2023
Response from Best Western Holiday Manor on Nov 28, 2023
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at we continuously strive to meet your needs and expectations.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty Bathroom
Bathroom was dirty.
Stayed 4 nights in Nov 2023
Response from Best Western Holiday Manor on Nov 23, 2023
We truly apologize for the inconvenience and we will be addressing this with our houskeeping staff for improvements. We hope you will consider giving us another chance to show you the hospitality you deserve and should expect from us.

8/10 Good

jennifer

Liked: Cleanliness, staff & service
Staff was wonderful, check in was quick and the room was clean and comfortable. The room needed some drywall repairs in the ceiling. The jetted tub worked but needed some maintenance done and the water pressure to tub was slow.
Stayed 1 night in Nov 2023
Response from Best Western Holiday Manor on Nov 20, 2023
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back!
Once again...they were great!!!
Stayed 1 night in Nov 2023
Response from Best Western Holiday Manor on Nov 12, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older but clean. Very comfortable beds.
Desk service was a little slow but super friendly and helpful. Diane was wonderful. We came in very late and she was the only one at the desk but she handled it well.
Stayed 1 night in Nov 2023
Response from Best Western Holiday Manor on Nov 3, 2023
Thank you for staying with us recently. We appreciate your feedback.

10/10 Excellent

Trixia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast set up was amazing and organized. Thank you Lucy for the wonderful breakfast. 😊
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Nov 1, 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we will be sure to let Lucy know her efforts did not go unnoticed.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property and safe location. Staff was very friendly and helpful during check-in. Recommend this facility when staying in the area. Price was reasonable.
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 26, 2023
Thank you for providing feedback on your recent experience at our hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back!
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 24, 2023
We are delighted you had a good time and we hope you will visit our hotel the next time your travels bring you back to the area.

6/10 Okay

James

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Best Western Holiday Manor on Oct 24, 2023
Thank you for being our guest. We're sorry we could not meet your expectations.

10/10 Excellent

Pachina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Our stay was wonderful. The hotel was clean and the accessible room was great for our needs. The staff was so friendly and helpful.
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 20, 2023
We are always striving to improve our service and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

8/10 Good

Makenze

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 21, 2023
We could not be happier that we were able to impress you with our service, accommodations, and amenities. Thank you for your business, and we look forward to your next visit.

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 17, 2023
We're delighted you had a good experience with us. It's a pleasure to know how much you enjoyed your stay with us. Thank you for your recommendation, and we look forward to welcoming you again the next time you are in our area!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great experience. Clean and comfortable.
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 15, 2023
Your comments are very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

JUDY, Georgetown

Stayed 4 nights in Oct 2023
Response from Best Western Holiday Manor on Oct 31, 2023
We're delighted you had an excellent stay Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great layover.
Second stay here in 3 weeks. Very courteous and helpful at desk. Good breakfast.
Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 11, 2023
Thank you for being our guest. We are happy to know that you were impressed with our staff and breakfast offerings. We value your business and hope to welcome you back soon.

10/10 Excellent

Jenifer

Stayed 1 night in Oct 2023
Response from Best Western Holiday Manor on Oct 26, 2023
Thank you for taking the time to recommend us to future travelers! We look forward to your return.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for a great stsy.
The Best Western in Newton, IA was very welcoming after a long day of travel. The receptionist was very courteous.
Stayed 1 night in Sep 2023
Response from Best Western Holiday Manor on Oct 28, 2023
What a fantastic review - Patricia! Thank you for your recommendation and we look forward to welcoming you back again to the Best Western Holiday Manor.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
This hotel is a nice location right in the heart of Newton. Convenient to The Legacy, also. Nice, friendly staff. Decent free breakfast. I left a prescription in the bathroom and they called me to tell me about it. They were nice enough to mail it back to me. Super service! Thanks!
Stayed 2 nights in Sep 2023
Response from Best Western Holiday Manor on Sep 29, 2023
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Western Holiday Manor on Sep 23, 2023
Thank you for sharing this positive review. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem for an overnight stay
Staff were superb friendly and place was very clean.
Stayed 1 night in Sep 2023
Response from Best Western Holiday Manor on Sep 22, 2023
Wow! Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I hoped it would be.
Stayed 1 night in Sep 2023
Response from Best Western Holiday Manor on Sep 13, 2023
We are glad to read how much you enjoyed your time at our hotel. Thanks for posting a review so future travelers can read about your pleasant experience.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, friendly staff. Only downside was 2 machines in fitness room dont work.
Stayed 1 night in Sep 2023
Response from Best Western Holiday Manor on Sep 13, 2023
Thank you very much for your feedback and valued business! Please come back to us again in the future.

8/10 Good

Norbert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in Sep 2023
Response from Best Western Holiday Manor on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third day break on cross country trip.
Nice room, clean. Went to Montana Mikes for dinner. Very friendly and big servings of solid not fancy food. Quiet area. Will stay there again.
Stayed 1 night in Sep 2023
Response from BradF on Sep 8, 2023
Hi William,Thank you so much for the perfect review. Glad you could enjoy dinner at Mountain Mikes. It is one of my favorites. Look forward to your next stay.Thanks

10/10 Excellent

Holly

Stayed 1 night in Aug 2023
Response from Best Western Holiday Manor on Sep 15, 2023
Here at Best Western Holiday Manor we do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Susan E., Terre Haute

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, Contemporary, Clean, Quiet, Safe Hotel. Friendly, Knowledgeable, Hard-working Kind Front Desk Clerk who checked us in. We rate this hotel 20 STARS!! EXCEPTIONAL CUSTONER SERVICE & HOTEL!!
Stayed 1 night in Aug 2023
Response from BradF on Aug 23, 2023
Hi Susan,What a wonderful review. It really brightens our day. So glad you had a clean and comfortable stay. We will pass along your compliments to the front desk staff. Thanks

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay
The hotel and room was comfortable and clean. The water pressure in the shower was horrible. And the water was cold to luke warm. That was horrible. This is my only complaint.
Stayed 2 nights in Aug 2023
Response from Best Western Holiday Manor on Aug 15, 2023
We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

6/10 Okay

Donald, Keller

Stayed 1 night in Aug 2023
Response from Best Western Holiday Manor on Sep 1, 2023
Thanks so much for your business and we hope to have the pleasure of serving you again in the future.