Lunch and dinner served, American cuisine

Reviews of Edgar Hotel Martha's Vineyard, Ascend Hotel Collection

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 217 out of 488 reviews" "
Rating 8 - Good. 167 out of 488 reviews" "
Rating 6 - Okay. 67 out of 488 reviews" "
Rating 4 - Poor. 26 out of 488 reviews" "
Rating 2 - Terrible. 11 out of 488 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Hello Dawn, Thank you for providing us with your rating of 4 out 5. We hope you enjoyed your visit. We will see you next time!

4/10 Poor

Peter

Stayed 2 nights in Dec 2023
Response from Courtney on Dec 15, 2023
Thank you for your feedback and we have shared your experience with our staff.

8/10 Good

Carolyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient, clean, and nice property. Some staff were great, others were a bit underwhelming and unhelpful.
Stayed 2 nights in Nov 2023
Response from A on Nov 28, 2023
We happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from A on Nov 28, 2023
Happy you enjoyed.

10/10 Excellent

Sabine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from A on Oct 21, 2023
Hi Sabine, we are happy you enjoyed your stay with us.

8/10 Good

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Edgar Hotel on Sep 24, 2023
Hello Sean, thank you for providing us with your feedback and we are glad you enjoyed your stay!

4/10 Poor

Markita

Stayed 3 nights in Aug 2023
Response from Eli on Aug 23, 2023
Hello Markita, thank you for staying with us, we appreciate your valuable feedback.

4/10 Poor

Lynnette

Disliked: Cleanliness, property conditions & facilities
My stay was disappointing. I was given a room with an ant infestation. I set a closed bottle of juice on my nightstand and five minutes later it was covered in ants. There were no others rooms available. I had to go to sleep concerned about ants crawling on me. I reported incident and no one from the hotel followed up with me. O think some entered my room the next day without out my permission and sprayed bug spray on the nightstand which was not ideal as I have an allergy to it. The property was not secure. An exterior door was left open very late at night. It lead to a restaurant park way. Anyone that walked through the restaurant would have their run of the hotel. It likely contributed to the big issue too. quite disappointing considering the room totaled almost $1000 with fees and taxes for one night. Would not stay again.
Response from General Manager on Aug 22, 2023
Hello, I want to apologize that your room was not up to your standard, and you had dealt with multiple issues while you were staying here. This has been brought to my attention and will take further step for this not to happen.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and we had the best time. Would definitely stay here again!
Stayed 1 night in Aug 2023
Response from Edgar Hotel on Aug 22, 2023
Hello Lori, Thank you for providing us with your feedback and glad you enjoyed your stay!

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything I needed. Small, quiet, clean. Relatively convenient.
Stayed 1 night in Aug 2023
Response from A on Aug 20, 2023
We are happy you enjoyed. Looking forward to seeing you in the future.

10/10 Excellent

J. Jacques, Brookline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient place to stay for short term visits to Edgartown.
Stayed 1 night in Aug 2023
Response from Edgar Hotel on Aug 18, 2023
Thank you for leaving a 5 out 5 and glad you found our hotel convenient place to stay in Edgartown!

8/10 Good

Kareen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from A on Aug 16, 2023
We are happy you enjoyed your stay.

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and ease to walk to town. Dinner options were close by
Stayed 1 night in Aug 2023
Response from A on Aug 16, 2023
We are happy you enjoyed your Stay

10/10 Excellent

Jasmine

Stayed 3 nights in Jul 2023
Response from Edgar Hotel on Aug 23, 2023
Jasmine, Thank you for taking the time to give us a 5 out 5. We are glad you enjoyed your stay and hope to see you soon!

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from A on Jul 30, 2023
Hi Joan, we are happy you enjoyed your stay looking forward to seeing you in the future.

10/10 Excellent

King

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is spacious, bathroom is large. Very comfortable accommodation for the price. Comparing to the hotels in the center of Edgertown, Edger hotel provides better value and more modern setting. It does not have a pool. It does have onsite parking. There are no elevator to the 2nd floor. This is the only negative aspect. Otherwise it is my best experience so far on MV.
Stayed 1 night in Jul 2023
Response from A on Jul 16, 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Michele

Stayed 1 night in Jul 2023
Response from A on Jul 31, 2023
Hi Micheal we are happy you enjoyed your stay.

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Abree at the front desk was so amazing and accommodating after Expedia didn’t send our reservation through to the hotel. Her communication and customer service to help us resolve our problem was amazing. The property was clean and very convenient to town.
Stayed 2 nights in Jun 2023
Response from A on Jun 30, 2023
Hi Amanda, we are happy everything worked out and you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service
I booked two rooms through Expedia however the reservation was not transferred to the hotel. Because the rooms that I booked were not not available, I was upgraded to a private suite which was very nice. Staff went above and beyond. Thank you.
Stayed 1 night in Jun 2023
Response from Noell on Jun 25, 2023
Thanks you for your feedback we truly appreciate!

10/10 Excellent

Shr

Liked: Cleanliness, staff & service
Complimentary breakfast was not there, only that was disappointing.
Stayed 1 night in Jun 2023
Response from Danielle on Jun 21, 2023
I'm happy you enjoyed your stay and also, we do apologize for breakfast not being included. Hope to welcome you again

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from A on Jun 17, 2023
We are sorry we did not meet your expectations and we hope to make it up to you in the future.

8/10 Good

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Near nice places to eat. Very comfortable beds. Carpeting questionable. Website said continental breakfast included but wasn’t. Should change that.
Stayed 2 nights in May 2023
Response from A on Jun 6, 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, Clean Rooms.
Stayed 2 nights in May 2023
Response from A on May 25, 2023
Happy you enjoyed your stay and looking forward to seeing you in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Shania on May 21, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Rakesh

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
This property is located in a lovely neighborhood and is within walking distance to Stop and Shop and DQ ice cream. The hotel is peaceful during May. The carpets could benefit from either a replacement or a thorough cleaning, but the beds and sheets are of high quality. The room is equipped with a mini fridge, microwave, ironing board, and safe.
Stayed 2 nights in May 2023
Response from Noell on May 8, 2023
Thank you Rakesh, we appreciate your feedback and hope to see you in the near future! We will definitely take your words into account. We hope you have a wonderful day and a happy summer! Again, thank you for choosing The Franklin Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Would Definitely Return
Nice hotel in a good location. Short walk from routes 1 & 13 transit stop. Grocery store and restaurant next door. Room was nicely decorated and clean. Check in was very easy and front desk employee was helpful. Unfortunately, the air conditioner did not work in the room which made it stuffy at night. Other than that, no complaints.
Stayed 2 nights in Apr 2023
Response from Noell on May 2, 2023
Thank you for your feedback we appreciate it! We will continue to work on things here at The Edgar. We look forward to seeing you in the near future. Have a wonderful day and happy spring!

10/10 Excellent

Addland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the accommodations! Would stay here again!
Stayed 2 nights in Apr 2023
Response from A on Apr 26, 2023
We happy you enjoyed your stay and look forward to seeing you in the future.

6/10 Okay

Susan, Sayville

Stayed 1 night in Apr 2023
Response from AC on May 15, 2023
Thank you for choosing us and looking forward to see you in the future.

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Hotel is fine and room ok. The bed frame sticks well out from mattress so you tend to kick it now and again. Didn’t have much interaction with staff as we went out a side door as nearer our car. Good location and surrounded by good shops for supplies. Would stay again
Stayed 3 nights in Apr 2023
Response from AC on Apr 11, 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Eli on Apr 8, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice clean room. Ac and heater controls in room. Comfort bed and pillows. TV worked. Clean restroom and towels. No extras...but didn’t need them. Close to everything.
Stayed 3 nights in Mar 2023
Response from A on Apr 1, 2023
We are happy you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within walking distance of downtown Edgartown (1/2 mile). The Town restaurant/pub on site was great too.
Stayed 2 nights in Mar 2023
Response from Noell on Mar 27, 2023
Thank you so much for the support and feedback we appreciate you! Hope to see you soon in the near future. Happy Spring!

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from A on Mar 13, 2023
Happy you enjoyed your stay and looking forward to seeing you in the future.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Struggled to get in front door with cane, step and heavy glass door. No assistance offered. Then she gave mea second floor room with no elevator. Then the room had no heat and she said there were no spare blankets. A room change came with very noisy heat fan that rattled and could not be turned off. Not so great an experience.
Stayed 1 night in Mar 2023
Response from A on Mar 3, 2023
Am sorry we did not meet expectation.We are going to look into this so that others experience can be good.

6/10 Okay

Teri

Stayed 1 night in Feb 2023
Response from Noell on Mar 19, 2023
Thank you for your feedback. Hope to see you again!

8/10 Good

REBECCA, MANSFIELD

Stayed 1 night in Jan 2023
Response from Noell on Mar 7, 2023
Thank you so much for your feedback! Hopefully we get to see you guys in the near future. Have a wonderful day!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Noell on Mar 7, 2023
Thank you so much for your feedback! Hopefully we get to see you guys in the near future. Have a wonderful day!

10/10 Excellent

Sascha

Stayed 1 night in Dec 2022
Response from Noell on Dec 14, 2022
Thank you so very much! Merry Christmas!!

4/10 Poor

Joshua

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
We arrived at the hotel after the boats out were cancelled. Went to the room and the tv did not work. Aloof staff was unable to help.
Response from Amoy C on Dec 6, 2022
We are sorry for the inconvenience caused. Hope we can make it up to you in the future.

8/10 Good

P Gibson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable needs upgrade
Located next to Stop and Go with a great bar with food next door. Long walk to old Edgartown. AC/heating runs constantly. Air filter needs cleaning. Black residue from air handling on ceiling. Few electrical outlets in room for charging phone, iPad, etc. Bed lamp plug dead. Beds comfortable.
Stayed 3 nights in Nov 2022
Response from Amoy C on Nov 29, 2022
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can and will take a look into these issues as well to make it a better experience.

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly. No negatives
Stayed 1 night in Nov 2022
Response from Amoy C on Nov 27, 2022
Happy you enjoy your stay. Looking forward to seeing you in the future.

6/10 Okay

Sheryl

Traveled with family
Room was nice but carpet and other areas were very worn and tired
Stayed 3 nights in Sep 2022
Response from JG on Sep 21, 2022
Thank you so much for your feedback, we will try try to improve those things. Hope you will visit us again.

2/10 Terrible

Aditya

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about the property, way over priced, away from the beach ... would not stay there again
Stayed 1 night in Sep 2022
Response from Jerron G on Sep 7, 2022
Hi Aditya, Thank you for staying with us at the Edgar Hotel Martha's Vineyard Ascend Collection. Your feedback is very important to us.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In terms of proximity to Edgartown Harbor and the beaches, you will not find a more centralized location. If I had a critique to make it would be the offering of more amenities. With that being said, the room was great and the staff at the front desk are supurb.
Stayed 4 nights in Aug 2022
Response from Bryan C Operations Manager on Aug 16, 2022
Thank you for the kind words, Looking forward to seeing you and your family next season!

2/10 Terrible

kinyette

Stayed 1 night in Aug 2022

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior of the hotel feels like you are walking into a quaint cottage. It blends in beautifully with the historical nature of the town of Edgartown. The renovation is gorgeous, as well as the interior design of the rooms. The check-in process with Jaron at the front desk was perfection. With a very friendly and courteous demeanor, he discussed all of the amenities, and got us checked into our room in short order.
Stayed 3 nights in Aug 2022
Response from Angela on Aug 6, 2022
Thank you very much, hope you will visit us again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Excellent service. Very comfortable beds and pillows. Neat and modern bathroom. Spacious room. Free onsite parking. Convenient location en Edgartown.
Stayed 1 night in Jul 2022

8/10 Good

Susan

Stayed 3 nights in Jul 2022

8/10 Good

Dmitry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall. Would stay again.
Stayed 1 night in Jun 2022
Response from Jon G. on Jun 29, 2022
Thank you for staying with us! We hope to see you again in the future.

6/10 Okay

Fernanda

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Jon G. on Jun 29, 2022
Thank you for staying with us! We hope to see you again in the future.