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Rating 10 - Excellent. 693 out of 954 reviews" "
10 - Excellent
693
Rating 8 - Good. 199 out of 954 reviews" "
8 - Good
199
Rating 6 - Okay. 39 out of 954 reviews" "
6 - Okay
39
Rating 4 - Poor. 9 out of 954 reviews" "
4 - Poor
9
Rating 2 - Terrible. 14 out of 954 reviews" "
2 - Terrible
14
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Joan
Traveled with family and small children, Traveled with family
Very pleasant stay, wish we could stay longer! We will come back for sure when the weather is warmer.
Sofilina
Stayed 1 night in Apr 2024
6/10 Okay
CHRISTINA
Apr 12, 2024
Disliked: Property conditions & facilities
CHRISTINA
Stayed 1 night in Apr 2024
Response from Josh on Apr 13, 2024
Maybe it was the rainy weather that brought things down. This guest was given a complementary late check out and everything seemed wonderful. We hope you give us another shot.
Rented a room for six days for my family. The room was beautiful with a view of the harbor. The staff was friendly. Extensive health facilities were appreciated.
Daniel
Stayed 7 nights in Mar 2024
Response from Josh on Apr 3, 2024
Thank you! So glad family enjoyed our deluxe suite.
I had to reschedule because of snowstorm but still have not received the confirmation email promised by the property
Nennette
Stayed 1 night in Feb 2024
Response from Nili on Feb 14, 2024
What a show Mother Nature put on yesterday on the Island! I am so glad that this guest could reschedule their Vineyard visit for a later date. I checked, and even while our associates were digging out of 8 inches of snow, a confirmation letter confirming this guest’s change of dates was sent to the email address provided. We encourage everyone always to check their spam/junk folder as sometimes mail providers make the wrong choice! Of course, if you don’t receive an email, we’re a phone call away and always happy to provide confirmation numbers and answer questions and concerns. We will send the confirmation letter again, and hope that when this guest does arrive for their stay, they enjoy all that the Vineyard has to offer!
Excellent stay as always. Convenient to the ferry, clean, quiet, spacious room.
Anders E.
Stayed 1 night in Dec 2023
Response from Josh on Dec 28, 2023
Thank you, we look forward to hosting you again soon.
6/10 Okay
Island
Dec 14, 2023
3 star
Island
Stayed 1 night in Dec 2023
10/10 Excellent
Tomiko
Traveled with partner
Nov 24, 2023
we enjoyed our stay
Tomiko
Stayed 1 night in Nov 2023
Response from Josh on Nov 24, 2023
Fantastic! We love 5-5! Hope you can join us again soon.
6/10 Okay
Elizabeth
Business traveler
Nov 21, 2023
Hotel is located in lovely Vineyard Haven, close to the boat, shopping, restaurants, and beach. Hotel staff were attentive and pleasant. The room is adequate and immaculate. It was drafty and the heat was limited to 72 so I was cold. Nice restaurant on premise. I would definitely stay here again.
Did not stay, but wrote a review!Unfortunately, this reviewer did not show up for their reservation. We wish that they had stayed with us so they could experience the Vineyard and Mansion House’s hospitality. But this guest was a “No Show” who did not call to let us know their plans had changed. It’s always upsetting when a small family-owned business gets a bad review, but even worse when the reviewer never used the services. A review, written by a person who experienced our Inn can give us the opportunity to improve or make changes, but in this case, all it does is negatively impact a locally owned business.
The Front Desk Staff were so welcoming and helpful... even though my family of 5 only stayed one night, we were afforded all the amenities and hospitality like we were there for a week. What a wonderful hotel, Loved it.
Erik
Stayed 1 night in Oct 2023
Response from Josh on Oct 26, 2023
So glad that you and the family enjoyed Mansion House. We hope you can join us again in the future.
Mansion House was fabulous
All staffing were so helpful and very pleasant
The Mansion was spotless so nice and clean SPECIAL THANKS to MICHELE and
JENNIFER. WE LOVE YOU GIRLS
Peter
Stayed 2 nights in Sep 2023
Response from Josh on Sep 28, 2023
Thank you so much. I'll be sure to pass this onto Michele and Jennifer.
We thoroughly enjoyed the Mansion House. I appreciated that they made suggestions such as telling us we should go up on the roof to enjoy the views and the lemonade.
This was a beautiful hotel in the heart of Vineyard Haven. Everything was wonderful, attentive staff, clean and inviting. Unfortunately, neither the hot tub jets nor the sauna were working.
Great location. Clean room, comfortable bed. Room phone was not working, did inform receptionist but was not fix. Very hard & complicated to change to TV cable mode, so couldn't watch live TV channel (just watched shows in Netflix & some youtube program). But overall a great place to stay when visiting Marthas Vineyard.
Aman
Stayed 2 nights in Sep 2023
Response from Josh on Sep 11, 2023
Thank you. Smart TV's have been anything but smart for us. We have been working with Comcast to try and make it easier for all.
Thank you, hope you can join us again next summer.
2/10 Terrible
Joshua
Traveled with family
Aug 15, 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Ripped off
Room is 85 degrees and I can’t control the temperature. eco thermostat is broken
$900 per night and the AC doesn’t work
I told the front desk and so did my wife they nothing. They told me move around the t stat will wake up in 20 minutes. How do you move around in in bed! So stupid.
Joshua
Stayed 1 night in Aug 2023
Response from Josh on Aug 30, 2023
We are so sorry. The AC broke and we were unable to fix it. We did issue the guest a refund.
I stayed a long weekend at this location. Was able to take advantage of yoga classes while there. Location was great as there are plenty of shops and places to eat up and down Main Street. My only suggestion is to make the morning breakfast selections more health oriented. Pastries and muffins are great but it was a lot of sugar.
Leslie
Stayed 3 nights in Aug 2023
Response from Josh on Aug 7, 2023
So glad you enjoyed Mansion House. I hope you had a chance to check out our new neighbor "To Market by Juice by the Sea" full of healthy options.
Vey updated and clean. Within walking distance to ferry and regional transport bus. Some plumbing issues while there--water warms up slowly. No newspapers on site. Gym is exceptional and one of few in area. Place co.pletely redone and it shows.
Tracey
Stayed 4 nights in Jul 2023
Response from Josh on Jul 31, 2023
Thank you. It;'s true, we are lucky to be so close to several beaches! So when everyone comes back at the same time, it can take a second for the hot water to bounce back. We hope this doesn't keep you from returning.