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Reviews of SureStay Plus Hotel by Best Western Berkeley Springs

2.5 out of 5
SureStay Plus Hotel by Best Western Berkeley Springs
1776 Valley Rd, Berkeley Springs, WV

Reviews

8.4

Very Good

Rating 10 - Excellent. 284 out of 649 reviews" "
Rating 8 - Good. 224 out of 649 reviews" "
Rating 6 - Okay. 84 out of 649 reviews" "
Rating 4 - Poor. 37 out of 649 reviews" "
Rating 2 - Terrible. 20 out of 649 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice off the road but close to alot of stores, and parks ... Will be really pretty too see in the fall.
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Traveled with partner
Nothing really unique,but it is clean and comfortable. Very quiet, front desk lady was very pleasant and professional. Great place to eat right next door.
Stayed 1 night in Apr 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very bad ,other than the bed the stay was very nice.Staff was frinndley.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't seem like there was enough parking for all the gas.We ended up parking in the restaurant parking lot next door
Stayed 1 night in Mar 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It convenient and quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was all super friendly and the breakfast was good. Bed and pillows were comfortable and the room was very clean.
Stayed 1 night in Mar 2024

8/10 Good

Cheol Woo, CENTREVILLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Feb 2024

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is just a place to lay your head at night. But it is clean and the staff are very friendly and helpful.
Stayed 2 nights in Feb 2024

4/10 Poor

SUZANNE

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Budget hotel, small sufficient breakfast. Room 115 smelled of cat urine and mold. We coughed all night. I think a change of the rug would help quite a bit.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front desk was courteous, and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Tracy

Traveled with partner
Liked: Staff & service, amenities
Mary does a great job and is very nice; totally like checking in when she is there! Had door hanger "do not disturb" on door but housekeeping came in anyway which concerned me a bit. We stay here frequently because it's a convenient location. However, the bed we had this past time was awful. I'm guessing it was old but not sure. Our backs were killing us! Other than that, good to go-
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Carmen, Harrisonburg

Requested a non-smoking room, but could still smell it.
Stayed 1 night in Jan 2024

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return
Good experience...the room was clean, ample parking, next to a delicious restaurant and it is close to Berkley Springs state park. We went in the winter so it was pretty quite. The beds squeak when you first get in them, but the mattresses were comfortable. Our breakfast check out day didn't have all of the offerings the previous morning. I'm guessing there were fewer guests based on the parking lot. Still enough to satisfy us though. Coffee, hot water and regular water was available all day!! The was really great : )
Stayed 2 nights in Jan 2024

8/10 Good

Julianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was worth the cost. Breakfast was actually very good ~ lots of choices, well done. Bath was a bit dated and bed was squeaky. Great for what we needed ~ late night stop at an inexpensive cost. All workers were super helpful and friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

sally

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here several times when visiting family in the area. Check in is easy, parking is easy and convenient. Room is always clean and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I believe this is our 4th time staying there in the last 6 months and we chose a room with a king bed this time, and it was on the 1st floor near an exit door which was very convenient. However, we received a call from the front desk asking us to turn the TV down which was not loud at all...I think he called the wrong room but all in all; it was fine!
Stayed 2 nights in Dec 2023

8/10 Good

Migna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 2 nights in Nov 2023

6/10 Okay

Tadashi

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff was rude and blunt at the time of early evening check-in, and gave me information on breakfast only after I told him that I read it as a part of the package in Expedia.
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean rooms, dining next door
Stayed 1 night in Nov 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness
Nice place, no complaints.
Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Stayed 4 nights in Nov 2023

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have stayed at this location and few times just in the last few months. However, the noise level was horrible, and we could hear every time someone walked down the stairs, door slamming, babies crying... However, I do want to thank Mary from the front desk for allowing me to check in early and she was so friendly!
Stayed 1 night in Nov 2023

10/10 Excellent

JOSEPH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Basic rooms but clean and good breakfast
Stayed 1 night in Nov 2023

6/10 Okay

Ty

Stayed 1 night in Nov 2023

8/10 Good

Gregory

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay!
Room was very clean and felt very comfortable. All the staff was very friendly and gave great service!
Stayed 3 nights in Oct 2023

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

James

Liked: Property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023

6/10 Okay

Mary

Traveled with group
Didn’t appreciate the extra hold of $50 that was added to the cost. Hope to get it back upon checkout
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We have stayed here before and always found it enjoyable. No exception this time: friendly staff, clean rooms, and nice breakfast. There is also a decent restaurant on the premises. Recommend!
Stayed 1 night in Sep 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Denise

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Secluded location off main road made it a bit hard to find. But, quiet and with a good restaurant next door. Extremely well maintained. Cordial staff. Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Sherry

Stayed 2 nights in Oct 2023

2/10 Terrible

GEORGE, Timonium

Liked: Cleanliness, staff & service
Walls are paper thin. Doors slamming.
Stayed 1 night in Oct 2023

6/10 Okay

Lora

Stayed 1 night in Oct 2023

2/10 Terrible

Ronald

Liked: Cleanliness, staff & service, amenities
Nice clean hotel. Staff was very good. Nice stay.
Stayed 1 night in Oct 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Breakfast was good with a good selection. One area of improvement could be investing in soft close stairwell doors to avoid the loud banging. We would stay again.
Stayed 1 night in Oct 2023

8/10 Good

Geoffrey

Stayed 1 night in Oct 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an affordable stay in a nice town. Popular local restaurant right next door and a serviceable hot breakfast included. You won’t be sorry.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying there. Selected because of high ratings. Nice staff, great rooms, good breakfast selection (free), beautiful country setting. Would definitely stay there again!
Stayed 1 night in Oct 2023

10/10 Excellent

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was friendly food was good
Stayed 1 night in Sep 2023