Reception

Reviews of Hampton Inn Martinsburg

2.5 out of 5
Hampton Inn Martinsburg
975 Foxcroft Ave, Martinsburg, WV

Reviews

8.4

Very Good

Rating 10 - Excellent. 393 out of 756 reviews" "
Rating 8 - Good. 212 out of 756 reviews" "
Rating 6 - Okay. 73 out of 756 reviews" "
Rating 4 - Poor. 37 out of 756 reviews" "
Rating 2 - Terrible. 41 out of 756 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 2 nights in Mar 2024

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to locate driveway and reach. Once in though, we’ll run facility with good staff
Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable bed, many walkable food options, close to highway exit, convenient. Very friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Lesley A

Right off the highway and plenty of restaurants nearby that you can almost walk to! Good variety too…looking forward to breakfast!
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was extremely helpful and friendly - day shift and night shift front desk extremely attentive - highly recommended
Stayed 1 night in Jan 2024

10/10 Excellent

Bill

Stayed 1 night in Dec 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and easy off and on to Route 81
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy from neighboring businesses
Stayed 1 night in Nov 2023

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service
Pretty decent for the price. We’ll stay again when we visit the area again.
Stayed 1 night in Nov 2023

4/10 Poor

Alan

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
We had three rooms in this supposedly recently remodeled hotel. All were well appointed. All had a faint sewage smell. The odor became worse if you turned off the AC. Keeping the AC fan on helped as did keeping the bathroom door closed. The breakfast is typical hotel buffet fare. Nothing to write home about. The breakfast staff were excellent. Unfailingly polite and helpful. By far the best of the employees there.
Stayed 3 nights in Oct 2023

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay except for the constant sewer gas we were smelling.
Stayed 3 nights in Sep 2023
Response from Christina, General Manager on Oct 11, 2023
Thank you for taking the time to provide your feedback. I am sorry to hear your stay did not quite meet your expectations. The comfort and satisfaction of our guests is very important to us. If you ever find anything is not quite as it should be, please don't hesitate to let us know. I hope we have the pleasure of accommodating you again soon. Have a wonderful day!

8/10 Good

GREG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Christina, General Manager on Oct 5, 2023
Thank you for your kind review! We hope to have the pleasure of accommodating you again soon. Have a wonderful day!

10/10 Excellent

Janet

Stayed 1 night in Sep 2023
Response from Christina, General Manager on Oct 5, 2023
Thank you for your kind review! I am delighted to hear you enjoyed your stay!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christina, General Manager on Oct 5, 2023
Thank you for your review!

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Christina, General Manager on Oct 5, 2023
Thank you!

10/10 Excellent

Kenneth, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Christina, General Manager on Oct 5, 2023
Thank you for your kind review! I hope we have the pleasure of accommodating you again soon. Have a wonderful day!

8/10 Good

Janice

Stayed 1 night in Sep 2023
Response from Christina, General Manager on Oct 5, 2023
Thank you!

2/10 Terrible

Mike

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Christina, General Manager on Oct 5, 2023
Sorry that we missed the mark on your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. 3rd time staying here in the last 2 years. Easy to navigate the area. Plenty of places to eat and shop.
Stayed 1 night in Sep 2023
Response from Jason B on Sep 5, 2023
Thank you for your kind review. We look forward to your next visit.

10/10 Excellent

George

Stayed 1 night in Aug 2023
Response from Jason B on Sep 5, 2023
Thank you for staying with us.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jason B on Sep 5, 2023
Thank you for staying with us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jason B on Sep 5, 2023
Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Jason B on Sep 5, 2023
Thank you for staying with us.

10/10 Excellent

Karen L

Stayed 2 nights in Aug 2023
Response from Christina, General Manager on Oct 5, 2023
Thank you!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OK for a quick stay
Toilet didn't flush properly and bathroom wasn't terribly clean. Beds had visible box-spring and covers didn't stay secure on comforter.
Stayed 1 night in Aug 2023
Response from Jason B on Aug 14, 2023
I am sorry to hear that you encountered an issue during your stay with us. I will address these issues right away. We hope that your next stay will meet your expectations.

6/10 Okay

William

Stayed 1 night in Jul 2023
Response from Jason B on Aug 14, 2023
Thank you for staying with us.

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023
Response from Jason B on Aug 14, 2023
Thank you for staying with us.

10/10 Excellent

Patricia, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jason B on Jul 17, 2023
Thank you for staying with us. Please come and see us again.

10/10 Excellent

Sharon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed in room 302 the room reeked of males testosterones the sheets, the pillows, the bed it smells horribly bad. I could not sleep because of the smell it was horrible. This is the worst I’ve ever encountered in any hotel in my entire life and I stay at many hotels because I travel a lot.
Stayed 1 night in Jul 2023
Response from Jason B on Jul 17, 2023
I am sorry to hear that you did not enjoy your stay with us. Though admittedly, I am unsure what you mean by "male testosterones", I will address this with our housekeeping staff. I hope that future stays with us will be more enjoyable.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very nice and helpful
Stayed 4 nights in Jun 2023
Response from Jason B on Jul 17, 2023
I appreciate your saying so. I will let our staff know. We look forward to your next visit.

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front staff~not so friendly this visit.
I stay at this property six or more times a year. And never have I had front staff be so unfriendly at check in and check out. I usually find staff very engaging....this time the staff checking me in barely looked at me....I felt like they had better things to do at the time. I will stay here again because I have never had this happen...maybe it was an off day....BUT property very clean even during construction and updating.
Stayed 1 night in Jun 2023
Response from Jason B on Jul 17, 2023
I am sorry to hear that you had an "off stay". I will definitely address this issue with our staff.

2/10 Terrible

Julio

Business traveler
Disliked: Cleanliness, staff & service
Worthless
Stayed 1 night in Jun 2023
Response from Jason B on Jul 17, 2023
Thank you for staying with us. I am sorry to hear that you didn't enjoy your stay with us. Perhaps in future you could elaborate in a more useful way so that we can address any issues.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn WV
We stayed in an accessible roll-in shower room. There was very little room for a wheelchair user, and the sliding door to the bathroom left barely enough room for a wheelchair to enter. There also needs to be a collapsible lip along the shower floor to prevent the bathroom from flooding. Some wheelchair users can stand and take a few steps, and the water that spread all over made standing or moving dangerous.
Stayed 1 night in Jun 2023
Response from Jason B on Jul 17, 2023
I am sorry to hear that. I know our ADA rooms meet required standards, but I will address this issue with on owners during renovation. Thank you for bringing this to our attention.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jason B on Jul 17, 2023
Thank you for staying with us. Please come and see us again.

6/10 Okay

Frederick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was close to interstate but entrance sign partially hidden from view. We could see the hotel from the main road but passed the entrance. Close to food and travel shops a plus. While the room was nice the gym had several pieces of equipment not functioning and the breakfast was out of eggs by 8:30 the next morning. For the price $$ I thought those two items were below what I was expecting.
Stayed 1 night in May 2023
Response from Jason B on Jul 17, 2023
I am sorry to hear that you didn't enjoy your stay with us. I have addressed the breakfast issue with our staff, but was not able to find any fitness equipment that was not functioning.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff!!
Young lady working front desk was great!! Super professional and efficient.
Stayed 1 night in May 2023
Response from Jason B on Jul 17, 2023
Thank you for staying with us. I will be sure to pass this along to our staff.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service
Property was under construction. Rooms could use some upgrading, but are clean. Breakfast could use some attention. There is one wonderful kid that works breakfast. When he isn't there it was not even close to being the same. Staff was super nice.
Stayed 2 nights in Apr 2023

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Eileen

Stayed 1 night in Mar 2023

10/10 Excellent

Tracy

Stayed 1 night in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2023
Response from Christina, General Manager on Mar 10, 2023
Thank you! We hope to have the pleasure of accommodating you again soon!

10/10 Excellent

Anita

Stayed 2 nights in Feb 2023