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Reviews of Hampton Inn Martinsville

2.5 out of 5
Hampton Inn Martinsville
50 Hampton Dr, Martinsville, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 233 out of 376 reviews" "
Rating 8 - Good. 91 out of 376 reviews" "
Rating 6 - Okay. 27 out of 376 reviews" "
Rating 4 - Poor. 14 out of 376 reviews" "
Rating 2 - Terrible. 11 out of 376 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing to add.
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 1, 2024
Thank you for staying with us.

10/10 Excellent

Richard

Stayed 2 nights in Mar 2024
Response from Jennifer Manager on Apr 16, 2024
Thank you for 5 out of 5.We appreciate you staying with us .We look forward to your return.

10/10 Excellent

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when I’m in town
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 1, 2024
Thank you for staying with us.

10/10 Excellent

barbara

Traveled with family
Liked: Amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 1, 2024
Thank you for your feedback.

10/10 Excellent

Makis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean and staff is very knowledgeable, helpful, and courteous.
Stayed 2 nights in Feb 2024
Response from Jennifer Manager on Feb 6, 2024
Thank You Makis for your wonderful feedback.We appreciate you staying with us.

10/10 Excellent

Wanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and accommodations were great!
Stayed 1 night in Feb 2024
Response from Jennifer Manager on Feb 3, 2024
Thank you for your feedback.We appreciate you staying with us!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and with up dated interior. Great breakfast!
Stayed 1 night in Jan 2024
Response from Jennifer Manager on Feb 3, 2024
We appreciate your great feedback.We look forward to your return.

10/10 Excellent

Susan

Outstanding breakfast! The staff is friendly and accommodating. I will stay here again for sure.
Stayed 3 nights in Jan 2024
Response from Jennifer Manager on Feb 3, 2024
Thank you Susan for the great feedback.We appreciate you staying with us and look forward to your next stay.

10/10 Excellent

Mary Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Good experience overall. Enjoyed breakfast, fresh and very well set up with many choices. Especially liked availability of the coffee and snacks. Receptionist Kristie at the front desk very helpful and friendly. The whole place was clean and welcoming, loved the decor.
Stayed 2 nights in Jan 2024
Response from Jennifer Manager on Jan 16, 2024
Thank you ,Mary Sue for your wonderful feedback.We are happy you enjoyed your stay.We look forward to your return.

8/10 Good

Roscoe

Business traveler
Liked: Amenities
Ok
Stayed 1 night in Dec 2023
Response from Jennifer Manager on Dec 26, 2023
Thank you for your great feedback.We look forward to your next stay.

8/10 Good

Arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer Manager on Dec 19, 2023
Thank you for a great score .We appreciate you staying with us and look forward to your next stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer Manager on Dec 12, 2023
Thank you for your awesome score.We appreciate you and we look forward to your next stay.Happy Holidays!

4/10 Poor

Elizabeth, Staunton

Stayed 1 night in Nov 2023
Response from Jennifer manager on Dec 12, 2023
I am sorry your stay was not a 5.Please contact hotel with your issues so it will not happen again.Thank you for staying with us.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Nov 2023
Response from Jennifer Manager on Nov 13, 2023
Thank for your wonderful feedback.We appreciate you staying with us.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jennifer Manager on Nov 13, 2023
Thank you for an awesome review.We appreciated you staying with us.

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jennifer Manager on Nov 6, 2023
Thank you for your feedback .We appreciate your stay with us.

6/10 Okay

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Called for early check-in and was rudely told no, even after getting email to do so.
Stayed 1 night in Oct 2023
Response from Jennifer Manager on Oct 31, 2023
Thank you John for your feedback.I apologize for the miscommunication from the email.You have to contact hotel to request early check in if available . Guest have until 12 to checkout .During special event weekends usually 3 pm is the earliest guests can check in.Thank you for staying with us.

10/10 Excellent

Gary, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic from start to finish. Great friendly staff. Clean.
Stayed 4 nights in Oct 2023
Response from Jennifer Manager on Oct 30, 2023
Thank you for wonderful feedback.We appreciate you staying with us.

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay at a quality price. Awesome staff.
Stayed 4 nights in Sep 2023
Response from Jennifer Manager on Oct 19, 2023
Thank you for your wonderful feedback.We look forward to your return.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Jennifer Manager on Oct 22, 2023
Thank you Brian for a great score .We appreciate you staying with us .

6/10 Okay

Verified traveler

Disliked: Staff & service
No good for the money!
The front desk staff are unfriendly and rude. The breakfast is not up to Hilton standards.
Stayed 1 night in Sep 2023
Response from Jennifer Manager on Oct 30, 2023
Thank you for your feedback.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms, full breakfast included and a table of free items (bottled water, soft drinks, snacks, etc.) by the check in desk. Ample parking and a well-equipped gym on site make it an ideal location to stay in the Martinsville area.
Stayed 2 nights in Sep 2023
Response from Jennifer Manager on Sep 21, 2023
Thank you for the wonderful feedback .We are so happy you had a great stay.Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Our stay was pleasant. Although I felt it could use some updating, especially the carpet. The staff was very friendly and accomodating. The breakfast was very good, but no toast or muffin type options for gluten sensitive. Our room was right next to the elevator and the ice machine and I was very concerned about noise, but it was very quiet.
Stayed 5 nights in Sep 2023
Response from Jennifer Manager on Sep 13, 2023
Thank you for your feedback.We are so happy you enjoyed your stay.We will look into some options for our gluten free guests We appreciate you staying with us.

10/10 Excellent

Rana, Beaver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room clean, the staff very friendly, I spend one night but I enjoy it
Stayed 1 night in Aug 2023
Response from Jennifer Manager on Aug 28, 2023
Thank you Rana for the 5 .We are so happy you had a great stay.Remember we are here if you need to stay again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jennifer Manager on Aug 29, 2023
Thanks John for the 10 .We hope you have a wonderful day and look forward to your return.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Extras Make a Big Impression
I noticed a lot of little extra touches at this location. Free bottled water and snacks (chips, crackers, fruit bars, etc.) for guests were available by the front desk. I think I saw complimentary laundry supplies sitting out when we passed the laundry room. After we returned from dinner, Lynn from the front desk called our room to make sure everything was to our satisfaction. I also appreciate how they use refillable bottles of hand soap, lotion, shampoo, etc. which are more eco-friendly than those tiny bottles and individually-wrapped soaps! We encountered several staff during our stay and they were all very friendly.
Stayed 1 night in Aug 2023
Response from Jennifer Manager on Aug 28, 2023
Thank you for your wonderful feedback.We are so happy you had great stay.We look forward to your next stay.

10/10 Excellent

Briyana

Stayed 2 nights in Aug 2023
Response from Jennifer Manager on Aug 22, 2023
Thank you for the great score.We appreciate your feedback. We are so happy you had a great stay.

10/10 Excellent

Dwain R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was well maintained and the staff was very customer oriented,
Stayed 1 night in Aug 2023
Response from Jennifer Manager on Aug 18, 2023
Thank you Dwain for the 5 stars .We are happy you had a great stay.Look forward to your next stay.

2/10 Terrible

Jan

Stayed 1 night in Aug 2023
Response from Jennifer Manager on Sep 7, 2023
I am sorry you did not have a great stay.We appreciate your feedback and hopefully see you on your next stay.

10/10 Excellent

Antoinette

Stayed 1 night in Jul 2023
Response from Jennifer Manager on Aug 18, 2023
We appreciate your feedback Antoinette.Thank you for staying with us and we look forward to your next stay.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Jennifer -manager on Aug 9, 2023
Thank you your awesome score .We appreciate you staying with us.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Night light in bathroom. Nice breakfast options.
Stayed 1 night in Jul 2023
Response from Jennifer Manager on Jul 12, 2023
Thank you for your great feedback .Thank you for a the 5 stars.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
……
Stayed 1 night in Jul 2023
Response from Jennifer Manager on Jul 5, 2023
Thank you John for rating us a 5.We are so happy you had a great stay.Thank you for choosing The Hampton Inn Martinsville.

8/10 Good

Frances, Glenolden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jennifer Manager on Jul 3, 2023
Thank you Frances for the 4 stars.We appreciate you staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Jennifer Manager on Jul 1, 2023
Thank you James for your 5 star feedback.We are so happy you had a great stay.We look forward to your next visit.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in lady was amazing.
Stayed 1 night in Jun 2023
Response from Jennifer Manager on Jun 5, 2023
Thank you for your review.We are happy you had a great stay .We look forward to your return.

10/10 Excellent

Rosemond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, secure, and Comfortable
It was very clean, hospitality was wonderful, and we will be back again. This is the only hotel we will stay at in Martinsville, Virginia. The Kauffman’s from Indiana!
Stayed 2 nights in May 2023
Response from Jennifer Manager on Jun 4, 2023
We thank you Kaufman's for a wonderful review.Thank you for your support and we look forward to seeing you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The room was clean and comfortable, the staff were super helpful, and the options for breakfast were a nice surprise after the hotel we'd stayed at the night before.
Stayed 1 night in May 2023
Response from Jennifer Managet on Jun 4, 2023
Thank you for your positive feedback .We are so glad you had a great stay.We appreciate you staying with us .

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jennifer Manager on May 22, 2023
Thank you for a 10 .Thank you for staying with us.

10/10 Excellent

Alexis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2023
Response from Jennifer Manager on May 16, 2023
Alexis ,thank you for your 5 star rating.We appreciate you staying with us .Look forward to seeing you soon.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There's only 1 thing I didn't like. They have preferred parking for qualified members. Why am I salty? Because I wasn't a member, although I pick a Hampton Inn when on vacation. I had to park around on the side of the building that wasn't close to any entry doors. Thats ok, because one day I'm getting an RV.
Stayed 1 night in May 2023
Response from Manager on May 10, 2023
Thank you for your feedback.There are 4 Diamond Member signs located in the front.I do apologize for any confusion .If we are full anyone can park in the spots.Typically everyone wants to park in front so those parking spots go first.We appreciate you staying with us and look forward to your return.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jennifer W Manager on May 6, 2023
Thank you for your wonderful feedback.We appreciate you choosing us and look forward to your next stay.

4/10 Poor

benjamin

Disliked: Cleanliness, staff & service
Dirty ice!
The hotel is really over priced for the area. 4th floor ice machine was putting out ice with black stuff in it. Told the front desk in the hopes of them placing it out of order or clean it. Neither was done! Bathroom shower head was spraying water all over the place. Unsure if repaired or not.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 25, 2023
Thank you for your feedback and concern. We have cleaned the ice maker and replaced the shower head .We apologize for any inconvenience during your stay. Thank you for bringing this to our attention. Thank you for staying with us.

10/10 Excellent

Marlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jennifer Manager on May 16, 2023
Thank you Marlin for your 5 star rating.,We appreciate you staying with us and look forward to your return.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 17, 2023
Thank you Laura for a great rating. We are pleased you had a great stay. We look forward to your next stay.

10/10 Excellent

Crystal

Stayed 2 nights in Apr 2023
Response from Jennifer W Manager on May 6, 2023
Thank you for staying with us.Thank you for the five .We are happy you had a great stay.

10/10 Excellent

Lisa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2023
Response from Manager on Apr 17, 2023
Thank you for a wonderful rating .We appreciate you and look forward to your next stay.

10/10 Excellent

Vaiza

Stayed 1 night in Feb 2023
Response from Manager on Apr 17, 2023
Thank you for your Five! We appreciate you and look forward to your next stay.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on Feb 23, 2023
Thank you for such a wonderful score .We look forward to seeing you again!

10/10 Excellent

Edward

Liked: Staff & service, amenities, property conditions & facilities
The property was clean and the staff was very friendly!
Stayed 1 night in Feb 2023
Response from Management on Feb 13, 2023
We appreciate the great feedback. We are you happy had a great stay.