Ratings based on 355 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hot water issues

Posted Jan 20, 2015
There was no Hot water available for 2 hrs. We wen to pool for swimming and sfter coming back to room we had no hot water in bathroom. We waited for 2 hrs until they fix the issue and missed our dinner party.
4 out of 5
for Everyone
by A verified travelerfrom Maryland

Nice Pool

Posted Dec 30, 2014
Pros: Comfortable, Pet Friendly
Location: This was the half way point to getting home for Christmas. Easy on off the highway
but no Hot tub or Sauna, Food was great. Cute little gift shop. Comfortable rooms
3 out of 5
for Everyone
by A verified travelerfrom AZ


Posted Dec 5, 2014
Pros: Friends and family from all over the tri state area so it was pretty convenient for everywhere I needed to go.
Cons: The restaurant left a lot to be desired. Breakfast buffet had no hot items and the ordered breakfast left a lot to be desired.
Used to live in the area and came to visit kids and grandkids. Best Western was one of the only modern hotels at the time I left in 2002. 12 years later it is older, less modern and more expensive. Also if you didn't know where to turn to get it, you would miss it. The only sign coming from NY, says "The Riverview" so you could drive right past it. Then the driveway into the parking lot had no sign on for the 1st 2 nights I was there. It was clean, and if you asked for anything the service was great, but be sure to bring your necessities - 1 tiny bottle of shampoo/cond combo and 2 soaps were it.
5 out of 5
by A verified travelerfrom Danville, VT

Stop over

Posted Dec 2, 2014
Pros: The to go breakfast. Easy access off and on from the interstate
We were leaving at 4 a.m. and they give you a to go breakfast. That was great!
5 out of 5
for Couples
by A verified traveler

Exactly what we expected.

Posted Nov 25, 2014
Breakfast waitress was especially helpful and did a fantastic job.
5 out of 5
for Everyone
by A verified traveler

Posted Nov 21, 2014
Very nice. We'll be back. However, street lighting at the street entrance at the light would have been helpful. It was so dark, we weren't sure where the road was.
5 out of 5
for Getaway With Friends
by LILYfrom Brooklyn, NY

Nice clean hotel comfy beds and great breakfast!

Posted Nov 18, 2014 on Hotels.com
Stayed here one night for a wedding upstate and shared the room with two friends. It was clean, 2 big comfy beds and a nice bathroom. The included breakfast is REALLY good too! Definitely worth it for the price, they also have an indoor pool and sauna which I didn't have a chance to use but it looked great and in the back of the hotel there is a big pond with a walkway to a cute gazebo. Other than the bar closing super early it was a good hotel.
5 out of 5
by Lindafrom Savannah

Lovely stay

Posted Oct 22, 2014 on Hotels.com
I really like being waited on at breakfast and dining from china rather than paper plates and cups. The onsite restaurant and bar are very convenient also.
5 out of 5
for Families
by A verified traveler

Pocono take off point!

Posted Oct 16, 2014 on Hotels.com
For an older Best Western, this hotel has managed to keep up appearances quite well. Updates are current and there is always lots of activity. The staff is very friendly and goes out of the way to make sure their guests are taken care of. The restaurant has menu updates and the only thing that we had an issue with was the food portions. They were more than the average person could possibly eat. The children's portions were way too big. Our six year old granddaughter went with us and the portions that she got were enough for her and two others! I hate to see that food wasted; maybe smaller portions could be given to children. Everything else was great and we enjoyed our stay very much. We look forward to a return visit.
3 out of 5
for Personal Event
by Deshlerfrom VA

Not worth the money

Posted Oct 15, 2014 on Hotels.com
Nice enough but not worth the room charge!! We have recently stayed at a Courtyard Marriot in the same area for the same price and it was several times nicer.