Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom portland

Nice girlfriend get away Property

Posted May 26, 2015
Pros: The location to whalers village for entertainment & shopping.
Cons: No restaurant or bar on property. Pool area a little small,but clean.
Location: The beach is amazing, one of my favs. We were able to get a good walk everyday on waterfront, tennis & pickle ball on property, fun.
Great girlfriend get away. Large condo style property. Not the best for kids, no kid program or kid friendly pool, very adult like. But worked great for us with no kids!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

立地は最高のホテル

Posted May 17, 2015
Pros: 立地。ホエラーズビレッジがすぐ隣で買い物や食事に便利。
Cons: ホエラーズビレッジが近すぎて低層階だと換気扇のような機械音がうるさい。
Location: シュノーケリングがおすすめのブラックロックまで徒歩5分くらい。
今回で2回目の利用です。前回と同じバスルームが2つあるタイプの部屋を予約しました。コンドミニアムなのでオーナーによって部屋の家具や備品が異なるということで、前回宿泊したときより私たちにとって好みのタイプの部屋でした。また、前回はラナイのテーブルや椅子が汚れていたのがマイナスだったのですが、今回はラナイは綺麗な状態が保たれていました。 ただ残念だったのが、部屋が少し低層階で海からも少し離れた側の部屋だったので、予約したオーシャンビューという眺めというよりも、パーシャルオーシャンビューに近い眺めでした。また、ホエラーズビレッジ側の部屋で低層階だったため、終日ホエラーズビレッジの換気扇のような機械音がうるさく、波の音を聞くことができませんでした。 上記マイナス点はあるものの、立地はカアナパリのど真ん中で、ホエラーズビレッジでの買い物や食事、ブラックロックでのシュノーケリング、ラハイナまでのバス移動など、何をするにも便利な立地だと改めて感じました。また利用したいと思います。
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience and Service!

Posted May 14, 2015
I absolutely loved the Whaler and highly recommend it! The room was much bigger than expected and clean for the price! For 1 bedroom they had 2 baths which was ideal! The staff was absolutely courteous, helpful and responded so quickly. Anything you asked for they had it! Such awesome customer service! The location was beautiful. Right off the ocean, next to Whalers Village. Grounds were kept impeccably clean with a beautiful Koi pond. I have never been so impressed with a hotel before.and if you are going to Maui for the first time or any other time I highly recommend this place!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2015
部屋の広さ・清潔さ申し分なし。 プールはややシャビーな感じで形状とかもっと工夫した方が良いのでは。幼児は楽しめない。 海にも近くホエラービレッジも近接しておりショッピング・食事も楽しめる。 マイナーではあるがTVのリモコンの操作が難しくすぐにWEAK SIGNALのメッセージが出てしまう。
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value for the price, nice property

Posted Apr 20, 2015
The ocean view rooms are worth the nominal amount more. The two room units are fantastic. Not like the 5* Wailea properties with $$$ restaurants, but that is a different trip. I will book again on next visit.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom europe

overrated

Posted Apr 18, 2015
it was ok - pool far to small - beach was better but limited seating - as in america - nickel and dime country --sad really
3 out of 5
by A verified travelerfrom Australia

Next time I would stay somewhere else.

Posted Apr 12, 2015
Overall the hotel was nice and clean but a few things made me wish we had booked elsewhere. When the sheets were finally changed they had sand all over them (yes we tipped the cleaner every day). We booked the tennis court the night before we wanted to use it only to show up to the staff having let someone else book our court. Another court was supposed to be free but was being used. We received apologies and nothing else was done. The concierge was also less than helpful prior to our arrival but ok once we arrived and made bookings. Overall not a bad place but if you prefer better service book elsewhere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom melbourne Australia

Excellent location close to everything

Posted Apr 7, 2015
Enjoyed every moment of our stay here great view of the sea and the mountains beautiful gardens close to shops and many restaurants gem of a place
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Nice room with kitchen

Posted Apr 5, 2015
Location: Sunset whale watching cruise was fantastic with Terilani.
The Whaler is immediately north of Whaler's Village and is well situated in the heart of Kaanapali. We stayed in a studio with a full kitchen - this was important for us as we like to cook a lot of our own meals. There are several outdoor grills and I never had to wait to use one even at dinner time. Staff were very friendly. Parking was fairly inexpensive. Having stayed in a couple other hotels in the Kaanapali area this one is quieter and I wouldn't hesitate to return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
The hotel staff was great and we enjoyed are time here