Ratings based on 695 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Calgary, AB
Be careful what you ask for . . .Posted Mar 8, 2015
Pros: The room on the 8th floor, and the spectacular ocean views!
Cons: Communication and integrity, if you tell someone over the phone that what they have requested is guaranteed, then live up to what you say.
Location: Duke's Restaurant a short walk away has awesome food.
We looked at the wonderful pictures of the rooms over the internet (5 months previously) and chose to stay at the Mahana. We assumed that every room had a couch like the pictures showed. Decided to call the next day to make sure, but were told that we would have to upgrade to get a couch. Said we would like to upgrade right away, so were told to fill in and sign a form called a "Hookipia?" and to email it back to them that would guarantee our upgrade. Which we did. Then I called them to confirm, yes they got the form. Then I asked not to be on the ground floor, anywhere from 2 to 12. They also they confirmed would be fine. When we arrived at the hotel (in the middle of the night) surprise surprise, they couldn't find the form. And they had no record of my many phone calls asking for a room on a higher floor, and of course the tiny ground floor room that they had guaranteed just for us was the last available room in the whole hotel. We were not impressed, not at all. The ground floor unit was grungy, and in need of a total reno. We didn't even unpack, no room and the floor felt dirty. After two days they did manage to move us up to the 8th floor. And I have to say that that room was excellent! Like night and day. So at least our stay ended on a good note.
for Familiesby A verified travelerfrom JAPAN
コンドミニアムらしさ十分Posted Feb 9, 2015
コンドミニアムとしては毎日ベッドメーキングに来てタオル類の交換や掃除もしてくれるので よかったと思います。目の前が海岸でプールもあり、タオルも貸してくれます。 マーケットにも歩いて行け、食材も豊富で料理に使う皿、鍋、ナイフ等一式も問題ありません。 長期滞在ならばコンドミニアムがお勧めです。
for Everyoneby A verified travelerfrom Goshen, IN
great location on the ocean.Posted Jan 31, 2015
Pros: that it was on the beach, the view from our room was fantastic and the beach was great for walking.
Cons: we were told that the people who were above us (making the noise late at night) were owners and there was nothing the staff could do to rectify this.
Location: we went to Dukes a couple of times and spent a lot of time in Lahaina town.
we originally had a room on the 2nd floor and for the first 8 days if was very quiet, then we asked to move to another room as our upstairs neighbors started to move their furniture around between 11pm-1am. We were moved to the 8th floor and were happy with how quiet it was. We were very pleased with being right on the ocean and the location of the hotel with respect to the other hotels (especially enjoyed walking on the beach to go to Duke's restaurant).
for Everyoneby A verified traveler
Upgraded and loved the view!Posted Jan 27, 2015
Pros: I liked this spot way better than some of the other resorts I saw. Good parking, every room has a ocean view, and didn't seem as congested.
Cons: A bar near the pool. :)
Location: Duke's Beach House is just a walk down the way. Lovely atmosphere.
We walked into the lobby exhausted from a LONG travel day. The front desk girl was so friendly and sharp. We ended up getting upgraded to a 2 bed/2 bath from a 1 bed/bath. I think the square footage was larger than our last house. We just walked around the room in awe with the space, amenities, and VIEW from both the lanai and living room area. All the staff was nice. The only 2 very minimal things were they were doing construction while we were there, so was a lot of noise, but that's necessary. The other thing was they shut down shuffle board at 5pm, which seemed oddly early for me, but not a huge issue.
for Everyoneby A verified travelerfrom michigan
Saw whales and turtles everydayPosted Jan 19, 2015
Pros: We loved the beach front. Great for sunbathing, snorkeling, or paddle boarding. We watched whales and turtles from our lanai.
Location: There are malls and historic sites close by, Also lots of restaurants
We had a small but nice kitchen that helped us save money with a grocery store right across the street. This hotel is kind of old but redone and very clean. Staff was friendly and it had free movies to rent. The ocean is just steps from the lobby and there is a pool as well. Great location and not too busy or cramped. We had a wonderful time.
for Familiesby A verified traveler
Great Whale WatchingPosted Dec 30, 2014 on Hotels.com
Enjoyed every minute.
for Everyoneby A verified travelerfrom BC Canada
Quiet hotel - extremely close to beach.Posted Dec 20, 2014
Pros: Quieter than other neighboring resorts. Only beach front suites in hotel. All in all very nice and we would return.
Cons: Obvious flaws (gaps in floor boards) should be repaired. It has been some time since the air conditioning grills were cleaned.
For the high price of the condo there were some shortcomings - very large gaps in the hardwood floor and a repaired glass lamp shade which promptly broke when touched. Desk staff were super, cleaning staff not so much.
for Everyoneby A verified travelerfrom Jeffersonville Indiana
Great views of the beach!Posted Dec 15, 2014
This was our first time on Maui. I highly recommend staying in the Kaanapali Beach area. Even though this hotel is right on the beach, you really can't swim there. But you only have to walk about 150 yards in either direction. The water is so clear that we could see sea turtles swimming under the waters surface from our 7th floor lanai. Be sure to take the short walk to Duke's Beach House. The food there is the best!
for Everyoneby A verified travelerfrom Seoul
아주 만족 스러운 호텔입니다.Posted Dec 2, 2014
Pros: 호텔의 청결함과 위치가 좋습니다. 마우이 서쪽의 라이하나 지역과도 가깝고 조용하고 아름다운 해변이 바로 앞에 있습니다.
Cons: 호텔내에 레스토랑이 있으면 좋겠습니다.
Location: Laihana 지역과 웨일러스 빌리지도 가까워 쇼핑과 음식과 편리하게 즐길 수 있습니다.
호텔의 Beach view 에 묵었는데 호텔 바로 앞의 조용하고 경치가 아름다운 해변이 있어 아주 좋았습니다. 또한 객실내의 부엌과 세탁기 건조기 사용도 아주 흡족했습니다
for Couplesby A verified travelerfrom California
Nice resort but also undergoing renovationsPosted Dec 1, 2014
Pros: Good grounds, nice kitchen, view from the room, decent snorkeling off the shore.
Cons: The renovations need to be completed. At this writing (11/30/14), they appear to be about half way through and have been in progress since March 2014.
Location: Snorkeling off the shore. Proximity to Lahaina. Duke's restaurant just south of the Aston is very good.
Very nice resort and grounds. However, when we arrived, we asked if there was any construction going on and were told 'no'. It turns out that the entire resort has been undergoing external renovations since March 2014 (we went in November). Our second-floor room's lanai had plywood extending out, covering the lattice porch below, as well as a window washer-style man lift parked on it. The next day, we had workers right outside our lanai followed by drilling into the side of the building. After bringing this to the front desk's attention, we were quickly moved to a section of the resort where renovations had been completed, and were placed on a higher floor (9th). After relocating, the stay was much better. The condo was mostly clean with a good kitchen. The view from the West windows is awesome. We saw turtles coming within 25 feet of shore on a daily basis. Good, clean BBQ grills in the pool area (which we made use of).