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Reviews of Aston Maui Kaanapali Villas

3 out of 5
Aston Maui Kaanapali Villas
45 Kai Ala Dr, Lahaina, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 1070 out of 2129 reviews" "
Rating 8 - Good. 740 out of 2129 reviews" "
Rating 6 - Okay. 206 out of 2129 reviews" "
Rating 4 - Poor. 65 out of 2129 reviews" "
Rating 2 - Terrible. 48 out of 2129 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Mar 2024

10/10 Excellent

Eugene, Hayward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and nice beach.
Stayed 8 nights in Mar 2024

10/10 Excellent

Sheryl Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful. Our room was clean and bright. The beach area out from was spectacular. The coffee every morning was excellent. Loved it there very much! Hope to be back again.
Stayed 7 nights in Mar 2024

8/10 Good

JULIE

Traveled with partner
Liked: Property conditions & facilities
Repaint the concrete repairs around pool area and Villas
Stayed 14 nights in Mar 2024

8/10 Good

Ashish

Liked: Cleanliness, amenities, property conditions & facilities
There could be a convenient store at walkable distance from property. Otherwise its great place for long or short stay in maui.
Stayed 7 nights in Mar 2024

10/10 Excellent

susan, williamsville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We received an upgrade upon arrival. The AC was not in service (laundry also not available) due to a fire in January. Since it was late February and the owner of our unit had several fans available, it was not much of an issue. The front desk also gave us an additional fan. This was a unit featuring two full bathrooms, a comfortable loft bedroom, a living room/dinning room, full kitchen, and large balcony with table and four chairs which has a great view. The place seemed very safe. The Castaway restaurant had good food for breakfast and lunch. The two pools with hot tubs where very clean and heated just enough for comfortable swimming. There is a beach and also a beach park basically minutes next door (easily walkable. The beach park had a really great snorkeling reef literally 25 feet from the water's edge, with many colorful varieties of fish. Cleaning staff came every third day and vacuumed, made up the bed, emptied garbage as needed, and changed out towels. I would recommend Aston Kaanapali Villas highly and would strongly consider a return visit.
Stayed 7 nights in Feb 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We liked everything about this property and looking forward to being back.
Stayed 28 nights in Feb 2024

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome property, highly recommend.
Stayed 4 nights in Feb 2024

10/10 Excellent

STEVE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Steps from the ocean, a very nice place. Competitively priced as well. All the staff was super nice. Would highly recommend.
Stayed 6 nights in Feb 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, great staff, lovely room we will be back!
Stayed 7 nights in Feb 2024

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is very nice
Stayed 4 nights in Feb 2024

10/10 Excellent

Andreea Clara, San Anselmo

Liked: Cleanliness, property conditions & facilities
Had a great time.
Stayed 3 nights in Feb 2024

4/10 Poor

joseph

Disliked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Remigio Sabado on Feb 28, 2024
Aloha Joseph,Mahalo for staying with us. Please let us know about the issues you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha,Remigio SabadoGeneral Manager

4/10 Poor

Adam

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024

6/10 Okay

Rafael

When booking I was not told the a/c wasn’t working. I also was not told the laundry room was out of order. Parking was also not the best
Stayed 5 nights in Feb 2024
Response from Remigio Sabado on Feb 28, 2024
Aloha Rafael,We sincerely apologize for the shortcomings that made your stay anything but pleasant. We appreciate your candid feedback and will share it with our team. With Aloha,Remigio SabadoGeneral Manager

2/10 Terrible

Rodrigo

Stayed 4 nights in Feb 2024
Response from Remigio Sabado on Feb 28, 2024
Aloha Rodrigo,Mahalo for staying with us. Please let us know about the issues you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha,Remigio SabadoGeneral Manager

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Upon arriving at the hotel that we had selected based on it having air conditioning, we were told that they recently had a fire in their utility room rendering the building AC inoperative, in addition to needing to close their fitness and laundry facilities, and it would remain so for the duration of our stay and likely for many more months after. Although we were given a fan to try and help, most of our nights were sleepless in addition to experiencing discomfort during the day as we were not able to cool the room sufficiently with the fan. We had requested some compensation or additional action, but all we received was a token discount of $11on the daily resort fee versus a room fee many times that. We expressed our displeasure and were told that it would be taken up with hotel management and heard nothing further, even after subsequent requests. Resort support staff were friendly and helpful, but it quickly became apparent that management was more focused on their ownership than the satisfaction of their guests. We will not be back.
Response from Remigio Sabado on Jan 30, 2024
Aloha James, We deeply regret to know that your experience here was not up to your expectations. We sincerely apologize for the shortcomings. Mahalo for your honest feedback, our team will be looking into it promptly. With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
there is a very attractive calm and quiet here. The staff also exude a kindness and patience that makes one feel that they truly care about you.
Stayed 8 nights in Jan 2024

2/10 Terrible

Garret

Liked: Cleanliness, property conditions & facilities
Beautiful grounds. Everyone was very polite!!
Stayed 7 nights in Jan 2024
Response from Remigio Sabado on Jan 22, 2024
Aloha Garret, Mahalo for the review! It’s wonderful to know that you loved our beautiful grounds and found our staff to be helpful. We hope to welcome you back soon. With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

MEL MICHAEL

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was nice. Some rooms are fully renovated. Booked 2 rooms and they were different. You can tell one has been fully updated and renovated
Stayed 5 nights in Dec 2023

10/10 Excellent

Sharath

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Darcy

Stayed 10 nights in Dec 2023

10/10 Excellent

Jai Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
We loved our week long stay. Beautiful grounds and very friendly staff. Love how close it is to beach access.
Stayed 7 nights in Dec 2023

2/10 Terrible

daniel

Stayed 2 nights in Dec 2023
Response from Remigio Sabado on Jan 3, 2024
Aloha Daniel, Mahalo for staying with us. Please let us know about the issue you’ve faced during your time with us so that we can make things right. We hope to hear from you soon.With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

Jennifer

Traveled with partner
Liked: Amenities
The hotel staff is so kind. Our trip was disrupted by the Maui fire of 2023 but Remmy at the front desk kept a positive and put-together attitude through all the chaos
Stayed 10 nights in Aug 2023

6/10 Okay

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Parking was always tough when we returned in the evening from some outing. Worse thing is that the front desk was told by the "trolley" company that this hotel was not included in the route for two days due to the painting of a gate. Why didn't they come out and tell us this truth while we sat and waited for the trolley. Sad...
Stayed 7 nights in Dec 2023
Response from Remigio Sabado on Dec 19, 2023
Aloha James, We deeply regret to know that your experience here was not up to your expectations. We sincerely apologize for the shortcomings. Mahalo for your honest feedback, our team will be looking into it promptly. With Aloha,Remigio SabadoGeneral Manager

2/10 Terrible

Ruby Wai Sze

Stayed 2 nights in Nov 2023
Response from Remigio Sabado on Dec 19, 2023
Aloha Ruby, We deeply regret to have left this impression. Please be rest assured that this is not the aloha spirit we want our guests to experience. We apologize for the shortcomings. With Aloha,Remigio SabadoGeneral Manager

8/10 Good

Mark Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice place to visit
Stayed 4 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Our villa was very spacious and comfortable. The pool and surrounding area was very nice.
Stayed 9 nights in Oct 2023

10/10 Excellent

Wilma

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

marc

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience.
Stayed 7 nights in Jun 2023

2/10 Terrible

Mary Ann

Stayed 7 nights in Aug 2023
Response from Remigio Sabado, General Manager on Sep 14, 2023
Aloha Mary,We regret to know that your stay here fell short of your expectations. Please let us know if there is anything we can assist you with.With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, room comfort
Great Place
Stood here last week of July. This place is a hidden gem in Maui. It was great with all the amenities. The cafe on the property was a little pricey but food was amazing, so worth every cent. Loved that beach access was little steps away. just a great place to stay. Having a full kitchen was great.
Stayed 4 nights in Jul 2023

10/10 Excellent

Carol

Stayed 5 nights in Jul 2023

4/10 Poor

sonia r, san francisco

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nice but no one clean our room and because of the fires there were no communication with management and guests
Stayed 5 nights in Aug 2023
Response from Remigio Sabado, General Manager on Aug 24, 2023
Aloha Sonia,Thank you for sharing your candid thoughts with us. At this time we are not providing any housekeeping services but guest rooms are thoroughly cleaned upon departure. We offer our apologies and appreciate your honest input. It will be passed along to our team.With Aloha,Remigio SabadoGeneral Manager

8/10 Good

Armen

Stayed 7 nights in Aug 2023

8/10 Good

John

Stayed 3 nights in Aug 2023

10/10 Excellent

Normandie D, Pontiac

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first time to Maui so we didn't know what to expect. Great place to stay! Right on the ocean. Friendly and professional staff at check-in and throughout our stay. Clean, well-appointed studio room with plenty of space for three women and all that goes with them. Galley-style kitchen was very big and well-stocked with all the appliances we needed. Bathroom was also very large and accommodating! Clean and comfortable. Two large pools (1 with a hot tub!) that were clean and refreshing. The entire property was well-maintained and crews were on site every day making sure it stayed that way! We so enjoyed our trip! Thank you to all who made it possible. A sad note, prayers to all who lost loved ones, homes, memories. Continued prayers for restoration and healing. Aloha.
Stayed 7 nights in Jul 2023

8/10 Good

OLGA T

Liked: Cleanliness, property conditions & facilities
Was there during the power outage and high winds. No food or internet access. I understand there is no way to anticipate such a weather situation but the hotel was definitely not prepared to handle their customers in this type of situation. More planning and communication would of been better.
Stayed 5 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Nice Hotel - Guest Services Needs Work Though
We arrived at the hotel and were greeted less-than-enthusiastically by the guest services employee. I needed clarification on where my room was (she didn’t specify) and she looked incredibly bothered by my question. I feel like that in itself would set the tone for the remainder of anybody’s stay. Our room was immaculately clean and the hotel, although dated, was in pretty good condition. The kids loved the large pool and hot tub and the beach was extremely close to our room. We didn’t try the on-site restaurant because it was pricier than we wanted to pay but it is beachside with great views of the ocean! Next time we are in Lahaina we will most likely book another hotel but this one isn’t a bad option :)
Stayed 3 nights in Aug 2023

10/10 Excellent

Irene Frances

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort, the people, and the location was great
Stayed 6 nights in Aug 2023

6/10 Okay

Jeannette

The resort was safe, the walls are thin and our neighbors were loud. They have cockroaches and when informed staff they did not seemed to care. Pool and beaches were clean
Stayed 4 nights in Aug 2023
Response from Remigio Sabado, General Manager on Aug 17, 2023
Aloha Jeannette,Thank you for sharing your candid thoughts with us! We sincerely apologize for the shortcomings that made your stay anything but pleasant. We have made a note of your feedback and will be shared with our team.With Aloha,Remigio SabadoGeneral Manager

8/10 Good

Jeralie

Traveled with family
Liked: Property conditions & facilities
Was surprised by the daily facility fee. The one bedroom we booked was not the one we received. Dated furniture in our room. The kitchen was very minimally stocked. Salt and pepper was only thing provided. No cooking spray or foil or Saran Wrap. Very basic. Location was great next to excellent snorkeling within walking distance. The beach path took us to black rock beach, with excellent snorkeling or we could walk down a ways on the beach to another great location for snorkeling.
Stayed 4 nights in Aug 2023

2/10 Terrible

Dawn

Very bad
Stayed 7 nights in Jul 2023
Response from Remigio Sabado, General Manager on Aug 10, 2023
Aloha Dawn,We deeply regret to have left this impression. Please be rest assured that this is not the aloha spirit we want our guests to experience. We apologize for the shortcomings.With Aloha,Remigio SabadoGeneral Manager

10/10 Excellent

DARIO FABIAN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, location is great, it’s right on the beautiful beach and the water in this beach is really calm, really good for families with kids. My wife loved it so much she didn’t want to leave….lol
Stayed 6 nights in Jul 2023

10/10 Excellent

Ulises

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing we loved the villa with the loft !
Stayed 7 nights in Jul 2023