Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Fran

overall nice hotel be prepared to spend money

Posted May 18, 2015
Pool was nothing great. Adult pool nice but a bit small. Everything food wise is expensive. Be prepared to pay but all hotels in this area are that way. Need a car to get around. Beach was nice but small. Would stay in condo for more value but if money isn't in question then it works.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service!

Posted May 12, 2015
If I ever come back to Hawaii, I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Paradise.....

Posted May 7, 2015
Pros: The staff, the resort itself, the food, the weather, the location.
Cons: I wouldn't change one thing.
Location: The location was beautiful. I would recommend the zip lining, surfing and the snorkeling.
After a long flight we used a shuttle to get to the hotel. As soon as we pulled up, no less than 5 valets and 2 female hostesses opened our shuttle door, helped us out of the shuttle, grabbed our luggage and placed beads around our neck. Talk about an arrival, I felt like royalty. On the way to the front desk walking through the expansive, impressive lobby, we were offered lemon water and pineapple slices while we checked in. My agent helping me was named Sari and she couldn't have been more friendly, professional and accommodating, giving me the rundown of the resort, with the beach in the distance and the birds chirping. She answered my questions without hesitation, and Within no time I had my room keys and was in my room ready to tour the resort. The main thing that made this vacation was the hotel and everyone working in it. For me a friendly hello and a smile go a long way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Very good experience and i will recommend this hotel my family enjoyed it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bellevue WA

World Class

Posted Apr 15, 2015
After a very disappointing experience on Oahu at the Royal Hawaiian a few months ago, it was refreshing to see Hawaii done flawlessly. I can't think of anything that could have been done better, and we truly enjoyed our stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Class Apart

Posted Apr 14, 2015
Superb service, accommodation, amenities, location! Can't ask for more, except more days to stay there in future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nothing but brilkiant!

Posted Apr 12, 2015
This hotel is a piece of heaven on heaven that is Maui! Simply put. The moment you enter the hotel there is a sense of positive aura around you with the amazingly friendly staff to help you with anything that you need, to the services and facilities in the offing, to the location. The room we stayed in was ocean view and it just made the stay even better. Highlight of the stay was the adult infinity pool with swim up bar and under water music! The room service was out of this world! Long text I know, but this hotel deserves every bit of it! Must stay here, if in maui!
3 out of 5
by A verified traveler

Crowded and expensive

Posted Apr 8, 2015
Too crowded. Need to get up at 630 to get decent benches by pool or on the beach. Beach looks like crowded Spanish beach by 10. Outdated hotel at highest level costs. Not worth it. Best part is free brunch for under 6 year olds.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sunriver, Or

Comfortable hotel

Posted Mar 29, 2015
Pros: The staff was very helpful & friendly.
The entire staff was very helpful & friendly. The room was large & comfortable. The restaurants were good but difficult to get a reservation at a decent time unless you called ahead a day or two. The pool was not very large for the size of the hotel. The grounds are beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2015
Only recommendation for hotel is improve wifi. Facility is well planned and executes well!