Ratings based on 235 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from New Jersey
ONE DIRTY SECRETPosted Jul 14, 2014
Pros: The personal service was outstanding, except for that of the hotel manager. He/she declined to speak with me.
Cons: The best improvement would be for all the hotel to be honest, and to warn all potential customers about the "wrong side" of the hotel.
Location: Mama's Fish House is a wonderful restaurant.
I gave a 5-star rating, because the hotel is excellent. In fact, the staff is over-the-top excellent. However, BEWARE this ONE DIRTY SECRET. We booked an upgraded room ("Ocean View Room") through Expedia. The room was extremely nice inside, and we could (with difficulty) see the ocean from the balcony. However, most of our view from the balcony consisted of what appeared to be a permanent construction/dumping area (with permanent dumpsters) and a large parking lot. It was ugly, ugly, ugly. The next morning I phoned Expedia, and I asked for help. Expedia called the hotel and got us a new room on the opposite side of the hotel. It was the same room inside, but the balcony had a beautiful view of the ocean and a beautiful view of very pretty plants and greenery. THANK GOODNESS FOR EXPEDIA, because the hotel manager was "deaf" to my requests about the first room. Expedia even got the hotel to have its staff move all our possessions -- we didn't have to lift a finger. BEWARE booking a room on the "wrong side" of this hotel.
for Everyoneby A verified traveler from
amazing location, great stayPosted Jul 9, 2014
the best vacation I ever had, I arrived to the hotel on a tuesday and left on sunday to fly back home !!!
for Everyoneby A verified traveler from Hong Kong
One of the best hotels in MauiPosted Jun 26, 2014
Service here was amazing as is expected by the four seasons. The facilities and food are also good. They also offered complimentary car services to the mall and other hotels within the Wailea area so those that don't rent a car may find this useful.
for Everyoneby Tony from Sydney
One of the best hotels we ever stayed atPosted Jun 25, 2014
Everything is provided, including great shops and private cars to take you to local areas and restaurants Hotel room was well appointed with a very comfortable bed Staff we extremely helpful and very friendly Great access to the beach and pools
for Everyoneby Wilberforce from British Columbia
As good as it gets...Posted Jun 24, 2014
Cons: You pay for what you get...
This place is paradise. Check in was fast, friendly and informative. Grounds were beautiful. Staff were amazing...the word "no" was not in their vocabulary. Rooms were clean, comfortable and mausoleum quiet, with a bathroom to die for. Beach is great for snorkeling, SUP and swimming...we saw a giant turtle and many fish. Great restaurants too! This place is as good as it gets.
for Everyoneby sharron from los angeles
Beautiful hotelPosted Jun 9, 2014
Pros: Friendly staff
Great restaurants... Spago and Duo. Three pool areas.
for Everyoneby tyler from alberta
WowPosted May 24, 2014
We felt like we got what we paid for and more, even though its out of our general price range for an extended length of time, ending the last few days at four seasons will be very memorable.
for Everyoneby Mike from Denver
Serenity pool is RIDICULOUSPosted May 9, 2014
We had just stayed at the Grand Wailea next door, which was amazing, but the Four Seasons took it to another level. Everyone is very friendly and Jeff, who is in charge of the pools, was nothing short of fantastic. We spent most of our 2 days at the serenity pool with the swim up bar. We decided to get a cabana and that was well worth it. Spago was top notch. Overall, it could not have been better. Can't wait to go back.
for Everyoneby A verified traveler from New Jersey
The Perfect Place in Paradise!Posted Apr 23, 2014
Pros: Service, service, service.
Exceptional, outstanding, and wonderful. The ideal location at a top-shelf resort.
for Everyoneby A verified traveler
Four Seasons ReviewPosted Apr 22, 2014
Excellent service, location, and facilities. Always looked forward to returning to the Four Seasons after exploring Maui :)