Ratings based on 548 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 18, 2014
Received a complimentary upgrade to a suite with ocean and pool view...wow!
4 out of 5
Recommended
for Everyone
by mike from denver

Great place if you have small children

Posted Apr 6, 2014
Great restaurants but meals are excessively expensive. Be ready for $150 lunches if you order one plus cocktails. Beautiful grounds and a very grand entrance. Awesome staff and great spa, enjoyed the family massage package. Very safe. Rooms are slightly dated and could use some updating. Overall very positive experience.
5 out of 5
Recommended
for Couples
by Laura from Chicago, IL

Perfect Honeymoon

Posted Apr 3, 2014
Pros: beautiful pools/beaches, activities staff was very informative and friendly, rooms were clean and spacious, gorgeous ocean-front views, great dining.
Cons: Don't move the luau indoors at 1PM because of a threat of inclement weather that night. It never did rain and we feel like we got jipped out.
Location: You have to rent a car to find more affordable places to eat. There are only a few other restaurants near the hotel and they are all pricey.
Wonderfully accommodating. We could not have asked for a better honeymoon experience. We were surprised by the number of children at the hotel as it is definitely a higher-end place to stay, but realized that it was spring break for many families. However, this was not a concern as the hotel had a separate adults only pool which is where we spent most of our time. The rooms were well kept and we loved that the hotel staff came in at night to freshen our room with clean towels, re-made beds, and turned the A/C on for us. The food at all of the restaurants was fabulous. The macadamia nut crusted mahi-mahi at the Humu(etc.) restaurant was some of best fish I have ever had. I also have a gluten intolerance and the staff was very helpful and understanding. One morning I just wanted some fruit and the server suggested gluten free toast to go with it which wasn't even on the menu! For anyone gluten free, finding a restaurant that serves you gluten free toast is a big deal. The menus are all clearly labeled with items that are gluten free. However, they do caution you that they are not a gluten free environment and foods may come in contact with such substances; however, i didn't seem to have a problem eating at any of the places and i would say that i am pretty sensitive to cross contamination.
4 out of 5
by A verified traveler

Stay here if you have more money than brains.

Posted Apr 2, 2014
Pros: Nice grounds and proximity to the beach and the Wailea walking running path. Complimentary mountain bikes.
Cons: Price points are out of line for what it is. On top of high room rates you looking at another $100 a day just in parking, resort fees and tips.
Location: Best restaurant on the island and one of the most reasonable is nearby- The MonkeyPod. Lots of golf. Little Beach is cool. Snorkeling on the reef.
Nice hotel, probably the highest end hotel on island. The staff are artificially pleasant ( they all are required to say Aloha to a guest every time they see one, it gets old quick ). Rooms could use a bit of an updating but are reasonably nice and quite spacious. The area this hotel is located in has limited dining and entertainment options. They have valet parking only @ $30 a day which is a pain since you end up having to tip the valet every time you want your car (adds up quick and is just annoying, if you leave anything in your car you want you have to get the valet to retrieve your car again). A good place for families with smaller children and money to burn since they have an extensive pool and water slide network. The Sunday brunch, although relatively pricey @ $50 a head is very good. Although the beach is nice if you are looking for waves go to another part of the island. It is hard to get an umbrella or shade at the pool unless you go very early or are willing to shell out hundreds of dollars for a cabana.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spacious room, nice beach/pools, friendly staff

Posted Mar 30, 2014
Pros: Spacious room and bathroom, very comfortable for family of four. Beautiful property, fun pools and nice beach. Friendly staff everywhere.
Cons: A microwave in every room would be helpful to offset the extremely high food prices. They said they could rent us one for $7/day + $5 delivery charge.
Location: Makena Big Beach. Take boat to Molikini to snorkel, best place! Watch surfers/windsurfers at Paia near airport. Drive to Crater - lunch at Kula Lodge.
Great vacation for our family! We took our 17 and 10 year old sons. We'd definitely go back. Most of our time was on the beaches and not in the pools (there's a main pool, and a few smaller pools with a water slide, a rope swing, lazy river, plus an adult pool.) Reserve a beach chair by 9am or you might end up on the waitlist (we did that one day and they actually did call us when one was ready about 1-2hrs later.) Beach chairs are easier to come by in the mid-afternoon. Explore a bit and try other nearby beaches. Walk up the pathway to the neighboring beaches for some snorkeling. Highly recommend taking a boat trip to Molikini for snorkeling. Drive to Big Beach at Makena State Park, it's very beautiful and a nice change from the resort environment. Word of caution - the waves are powerful and there is a strong undercurrent but it is fun for body surfing, but do not go out very far. Go to the ABC Store or Whaler General store which are located in "The Shops at Wailea" next door to the resort for things like boogie boards, beach toys, sunscreen, souvenirs, and simple food items. Food is very expensive at all the restaurants, suggest heading to the Safeway a few miles up the road for simple breakfast and snack items. There are small refrigerators in the room however, not microwaves. The front desk said they will "rent" you a microwave for $7/day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with all the amenities.

Posted Mar 28, 2014
Everything was great. Rooms are a little dated and cleaning was just marginal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel with all the amenities.

Posted Mar 26, 2014
Pros: Everything.
Cons: Size of rooms.
Location: Many things to do at hotel and also near by.
Great experience. Hotel was amazing. Beautiful pools, with fun things to do. Access to beach and delicious food. It is pricey but well worth it all.
3 out of 5
by Ronnie from Vancouver, BC

Overrated hotel - other better choices in the area

Posted Mar 23, 2014
The hotel staff was exceptional and service in this regard was well worth staying here. The hotel premises, pools, beach area and grounds very well maintained. Most important part of ones stay being the room - needs attention. Hotel is tired. Rooms need a thorough cleaning including all door handles, draws, etc. and a painting refresh. Remove the mould as well. Duvets are quite grey, probably due for a change. Due to a mix up in our reservations we stayed in two different rooms and these comments apply to both rooms.
5 out of 5
Recommended
for Everyone
by Heather from Bay Area, CA

Great place to stay

Posted Mar 21, 2014
Pros: It had everything, and there was never a dull moment. The variety and number of pools was GREAT. It's on the beach.
Cons: The wireless internet connection was very weak. Our room was on the far edge of the property; we struggled to get a signal.
Location: Offsite shopping/dining is next door and more shopping/dining is within a mile. Other nearby resorts have restaurants, too. Bus stop nearby.
I love this hotel! It was my first time in Maui. The staff are professional and extremely helpful, and the facilities are impeccable. We were treated very well. We took a look around neighboring hotels during our stay and agreed that the GW was the best all-around choice, with the most restaurant and activity options. And so much water fun for kids! The location was perfect for walkability to nearby shopping, access to the local bus stop ($2) into Kihei, and the beach. We were happy and didn't need a car during our 5 day stay, as we took advantage of the bus and walking to get out. Loved the (no extra charge) daily beach yoga. The food is great, though predictably pricey. The drinks served by the hotel are expensive. There are ways to keep the food budget under control, with Costco and grocery stores near the airport (our taxi waited while we picked up a few things), happy hour menus at GW and nearby, local restaurants accessible by bus and by foot, and even a small convenience store nearby. I'll definitely go back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good hotel, well developed grounds, lovely beach

Posted Mar 19, 2014
Pros: Good pools, good beach, large and lovely grounds. Good food. Good sized room, with a large bathroom. Lots to do.
Cons: Property needs to be "refreshed" with new paint, new furniture, new carpet. Some painting and room renovating was getting done.
Location: Perfect location. Center of Wailea the best place to be on Maui. Handy to the Shops at Wailea, center of the beach path. On excellent Wailea Beach.
Good service, nice room. Lovely and large property. There is enough to do to keep everyone occupied for several days. From the beach (with complimentary loungers and umbrellas), to the pools. No real troubles getting a place to sit. Loungers out on the lawn as well. Activities from the fitness center, to the spa (extra charge), to racquetball, to art tours ($30 million collection). Shopping, dining, bars, music... easy to fill ten days. Also not impossible to escape the kids or the crowds as some others have complained about as it's a large place and has a separate adult pool well separated from the main pool area. Pool food & drink service could be improved though.