4 outdoor pools
Check availability

Reviews of OUTRIGGER Honua Kai Resort & Spa

4 out of 5
OUTRIGGER Honua Kai Resort & Spa
130 Kai Malina Parkway, Lahaina, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 1444 out of 2525 reviews" "
Rating 8 - Good. 719 out of 2525 reviews" "
Rating 6 - Okay. 229 out of 2525 reviews" "
Rating 4 - Poor. 84 out of 2525 reviews" "
Rating 2 - Terrible. 49 out of 2525 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! The staff was very helpful as well. The signage for elevators in the parking garages is lacking and you have to ask for a parking pass when you get there which we didn’t know about. Other than that, we would recommend 10/10 and will visit again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jody

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for family vacation.
Stayed 10 nights in Apr 2024

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was quite a surprise, this was an excellent resort with excellent staff. We will be back it was awesome to have the resort pools and amenities.
Stayed 7 nights in Apr 2024

10/10 Excellent

Darrel, Issaquah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient spot centrally located with necessities nearby, and great pools and incredible views. We were there during well season and it was amazing. Looking out from our windows and seeing whales almost all day long.
Stayed 9 nights in Feb 2024

8/10 Good

Mark

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was not ready at scheduled check in. Granted it was ready a few minutes after - after a long flight with kids you kind of expect a 4pm check in is ready at 330. Not here. It was ready at 415. That’s not bad but there was no real apology or explanation. Customer service from the management is poor. Grounds are pretty and rooms nice but staff is not very welcoming. Aloha is a bit of a myth here. Better employees in Mexican hotels. I’d stay here again because the beach and pool are nice but it’s expensive as hell and staff aren’t all that hospitable.
Stayed 7 nights in Mar 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely awesome.I think it had like 3 pools that were all different. The gardens in the flowers were so beautiful and well groomed. It was clean and quiet and just wonderful. The beach was nearby, and also clean and beautiful and not very crowded. I really really enjoyed my stay and I’m so thankful Expedia was able to switch my reservation. Thanks again, Expedia.

8/10 Good

Denise, Antelope

Stayed 5 nights in Mar 2024

10/10 Excellent

Brock

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property with plenty of pool options.
Stayed 2 nights in Mar 2024

10/10 Excellent

ami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stop looking and book this place!!! It was amazing. You can jump right into ocean and snorkel and we saw a lot of sea turtles. Went in March and was able to see whales all day long form our balcony. Dukes food is amazing. There is a great boardwalk that goes about 3 miles you can walk along the ocean.
Stayed 6 nights in Mar 2024

10/10 Excellent

Renee

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the open air large opening patio door windows from the living room and the bedroom. I loved the cat colony. I love the friendliness of the staff. It definitely had the feel of luxury.
Stayed 7 nights in Feb 2024

10/10 Excellent

Breana

Stayed 3 nights in Feb 2024

10/10 Excellent

Mary

Traveled with family and small children
The music at Dukes was thoroughly enjoyable as one sat by any of the 3 pools. The service is respectful and accommodating. Some of the patio loungers were broken and likely should have been removed. The Aina gourmet shop closed when we were there resulting in an inconvenience for some. Hopefully another similiar shop will open soon.
Stayed 10 nights in Jan 2024

8/10 Good

Michael

Stayed 10 nights in Jan 2024

8/10 Good

Gale

Traveled with family
Liked: Amenities, property conditions & facilities
We booked an ocean view studio and that was not available when we checked in. We were given a one bedroom studio with a Mountain View instead. To compensate, we were given a $70/night refund. Our room balcony was closed because the hotel exterior was being painted. We could not go out there between 8am and 5pm daily. I loved the pool area and easy access to the beach. It was nice to have drink and food service provided by Dukes. Parking can be difficult if you get back after 8pm. If there are no spots left, you can go park by the villas or the other building’s lot which isn’t incredibly far, but just really not fun after a long day. The proximity to everything within Kaanapali was great. Some units have a bbq grill on their balcony. my only real gripe about staying here was that the hot water within our room was very limited. Only one person could take a shower before the water became luke warm.
Stayed 4 nights in Jan 2024

10/10 Excellent

joyce

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Fadi

Traveled with family
Rude management
Stayed 6 nights in Dec 2023

2/10 Terrible

Femi

Stayed 10 nights in Dec 2023

10/10 Excellent

STANISLAV

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Randy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had booked this vacation over 6 months in advance. When we tried to check in, we were told our room type (partial ocean view) was not available. We were told there was nothing they could do about it. We understand the circumstances in the area, but would have hoped to make arrangements for paying customers. We paid for one night and checked out to move to another property.
Stayed 7 nights in Nov 2023

10/10 Excellent

Dayeni

Stayed 4 nights in Nov 2023
Response from Lehua on Nov 14, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Lehua on Sep 7, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

6/10 Okay

Dolora, Campbell

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was very peaceful and quiet. The parking was a joke! Underground parking with only about 1/3 of the space needed for all the people who were there. Had to be in the garage by 7:30 at night or you didn't get a space & the spaces only accommodated small cars! It was a nightmare.
Stayed 7 nights in Aug 2023
Response from Lehua on Sep 7, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Teologis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was gorgeous, definitely one of our best vacations, we highly recommend this resort.
Stayed 4 nights in Aug 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Sunghee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kindly workers nice area clean room delicious food!! Thank you
Stayed 5 nights in Jul 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place is underrated!
Stayed 7 nights in Jul 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort was amazing, However being a VIP there wasnt an upgrade option and getting a key card was a huge inconvenience when they were telling you everything was by code it absolutely was not.Needed a card for gym, parking etc.
Stayed 4 nights in Aug 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

deewana

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Mixed reviews
When we arrive we were upgraded to 3 bedroom ocean view which was lovely. Condo very nice and loved the lanai. The room was very comfy with the exception that it had roaches. We’re we’re horrified . Notified the manager and they sent someone right away to take care of it. After arguing about solutions, the right thing to do per customer service, we were comp fees and a night. Should have given at least 2-3 nights comp for the trouble. Staff is wonderful and great at communicating. The hotel is beautiful and in a perfect spot for accessing shops and restaurants. Probably won’t stay again but try a different resort in Wailea.
Stayed 5 nights in Jul 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort is nicely kept and offers awesome views of the ocean and mountains.
Stayed 6 nights in Jul 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Rachel Christina

Traveled with family
Liked: Cleanliness, amenities
Expedites offered a “resort view” room however the facility did not have this option. I was annoyed because I ended up with a Mountain View room which at the time of booking was cheaper than a resort view room - so I ended up paying for something that was not available. Also the bathtub in my Mountain View room did it work - which was a huge bummer. The resort was over all nice and the staff amazing - jus through a 3rd party like Expedia leaves you with not a lot of options when you get to the actual site.
Stayed 5 nights in Jul 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful, rooms were great and the staff was so helpful and friendly! Definitely recommend!
Stayed 6 nights in Jun 2023
Response from Lehua on Aug 1, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is a lot of walking to get to ocean from villa's
Stayed 6 nights in Jul 2023
Response from Lehua on Aug 1, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, room comfort
Be aware of room location!
The resort is fabulous. The grounds and pool are beautiful. Unfortunately it is very windy and our room was in a terrible location. Our “resort view” was a view of the parking lot. The balcony was so windy the furniture blew across into the side wall. We were only able to use the balcony one day while we were there. It was very disappointing. The trucks in the morning were so loud. If you stay and reserve a resort view, make sure your room is on the side of the building and not overlooking the street and parking lot. It’s ridiculous to me that those rooms cost a small fortune. They should charge far less for them.
Stayed 6 nights in Jul 2023
Response from Lehua on Jul 26, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Yanira

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 8 nights in May 2023
Response from Lehua on Jul 21, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Kyla

Stayed 7 nights in Jul 2023
Response from Lehua on Sep 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was really great. We had a great time and no major complaints or concerns. We loved the condo, the grounds, helpful and friendly staff and Dukes being on property. Everything you need is close by. Nice stores for shopping on site too. The spa was expensive but wonderful! Some things to consider when booking: they didn’t have our room ready for early check in. Don’t book through Expedia if you can help it. We had a negative experience with them at the time of check in so book directly with the resort. There are bugs and smells kinda funky inside the hallway area but it’s nothing to be concerned about. The bugs are gonna happen regardless because it’s Hawaii, especially if you’re on the ground floor like we were, but we didn’t mind it. Overall, we loved our stay and didn’t want to leave. I’d definitely stay again!
Stayed 8 nights in Jul 2023
Response from Lehua on Jul 18, 2023
Aloha & Mahalo for your review Shawn.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Lance

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
⭐️Best Maui Hotel⭐️
Our second stay at Honua Kai. Stayed in a villa this time. Completely amazing. So much space. Three bedrooms, each with a king bed. Huge lanai. Enormous kitchen. Garage. When we return to Maui, will again be staying at Honua Kai.
Stayed 4 nights in Jul 2023
Response from Lehua on Jul 18, 2023
Aloha & Mahalo for your review Lance.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Michelle M

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and property
Stayed 8 nights in Jul 2023
Response from Lehua on Jul 18, 2023
Aloha & Mahalo for your review Michelle.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Gary w

Liked: Cleanliness, amenities, property conditions & facilities
Response from Lehua on Jul 15, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

2/10 Terrible

Vue

Traveled with partner
Liked: Amenities
Beautiful property but the rooms need work. I killed over 30 cockroaches on the first night and 40 overall. That was the highlight of my stay in that room. I had to sleep with the lights on for the entire trip just to keep the roaches from coming out in the dark
Stayed 3 nights in Jul 2023
Response from Lehua on Jul 12, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

2/10 Terrible

Adam

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Lehua on Jul 8, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Arakel, San Diego

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good with exception of the employees. They where a little unprepared. It very attentive. But other than that, property was excellent.
Stayed 7 nights in Jun 2023
Response from Lehua on Jul 6, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Roger

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property! I took 8 family members and a baby. There were facilities for everyone!
Stayed 4 nights in Jul 2023
Response from Lehua on Jul 6, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Ryne

Stayed 7 nights in Jun 2023
Response from Lehua on Jul 26, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Vera

Stayed 7 nights in Jun 2023
Response from Lehua on Jul 25, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Ramifs

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Lehua on Jun 30, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 7 nights in May 2023
Response from Lehua on Jun 29, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

8/10 Good

Shannon

Traveled with family
Liked: Amenities, property conditions & facilities
Room could of been cleaner. A lot of surface stains that were easily wiped away with a wipe. Also, could tell hadn’t been dusted in awhile.
Stayed 6 nights in Jun 2023
Response from Lehua on Jun 28, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

6/10 Okay

Donathon

Traveled with family
Had high hopes based on previous recommendations. Door to balcony/lanai was broken on arrival - was repaired but took time out of our trip. Front desk apparently lost luggage of other guests and called our room asking if we had extra bags in our possession. Washing machine flooded the kitchen - took more time out of our trip and was not fixed at our request once we learned we would have to have another person come look at it and work on it. Cranes onsite doing building work took away from atmosphere. Patio furniture worn and starting to come apart. Lobby restroom not clean - chose not to use it. Found used bandaids in the pool - hard to prevent that, but part of the experience we had. Room was very clean, as was the rest of the propriety. The staff were friendly, even while it seemed they were very short handed. Not sure we would return for another visit. Next trip is planned and we are going to try another place. Overall it was ok - it’s Maui, so hard to have a bad trip, but not what we expected for the money paid.
Stayed 6 nights in Jun 2023
Response from Lehua on Jun 28, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. We have forwarded this to the appropriate departments for review and discussion. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Andrea

Stayed 3 nights in Jun 2023
Response from Lehua on Jul 15, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First I want to say that this property is maintained for and kept in beautiful condition beyond description. There is no garbage, debris, etc. anywhere on site. Staff come through all common areas daily to clean (down to wiping window sills and fire alarm levers). The pools, onsite stores and eateries, etc. are just magnificent. We rented a 3bd/3ba alii ocean view suite. This came with a very hefty cost for five nights. I was a little underwhelmed with some repairs that had been previously done in the unit HH0251(paint touch ups that werent the same color) and also some thay werent like gouges to the walls, etc. Additionally, the room wasn't fully clean when we took receipt. There were crumbs and food residue left on the counters, dining room table and the outside dining table. We did request an early check in (that did not go as depicted when I called in one week and then 24 hours prior to our arrival). We took receipt of our room at 2:30pm so 1.5 hrs early which may have played into the cleanliness issues of the room, however it shouldn't have. I was a little disappointed to find they no longer do unit cleans or refreshes during stays but that was okay. Overall the resort itself was exactly as advertised and did not disappoint. I look forward to another stay!!
Stayed 5 nights in Jun 2023
Response from Lehua on Jun 28, 2023
Aloha & Mahalo for your review.We would like to personally thank you for taking the time to write us and share your experience & feedback. Here at Honua Kai Resort & Spa, we strive for excellence in creating the best memories again and again. Once again, thank you very much, your feedback is valued and greatly appreciated. With Aloha,Honua Kai Resort & Spa