Ratings based on 2,014 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice but under construction

Posted Jul 31, 2015
The hotel is a bit dated/worn compared to other places we've stayed. They were doing construction during our stay, odd for peak travel season. Regency Club was good, old-timers (Wanette, Alana plus a few more) are wonderful. Newer staff not so much. They are in a hurry, and not so warm and welcoming. Pool is nice, beach very close (lots of construction there too!). We will probably try some place else next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, pool and location.

Posted Jul 29, 2015
Pros: The pool and ocean view room were excellent.
Cons: Bathroom was a bit small.
Location: Near Lahaina for shopping and restaurants, caught a surfing competition, and spent a little time on the beach. Big waves and great sunset view.
Had a great 3 day stay with my wife. Loved the pool and view of the ocean. Great location to stay in Maui.
Comment from Hotel Management
Jul 31, 2015 by Guest Relations Associate, Hotel Management
Hello! Thank you for taking the time to provide your feedback! We are so glad to hear that you enjoyed the view of the ocean and the hotel pool. We look forward to welcoming you back again soon! Safe Travels, Sarah Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, Gorgeous grounds.

Posted Jul 27, 2015
Pros: It was clean, gorgeous, friendly staff, valet parking staff were awesome, best location. There was Nothing that we didn't like. Fantastic trip.
Cons: Good question, we had an awesome experience. I can't think of a thing that I'd change. We will go back.
Location: We loved the location. Everything is right at your fingertips. It's very walkable. We walked to Whaler's Village and Black Rock several times.
This was our first trip to Maui and boy, did we get lucky! Our experience was great. The hotel is beautiful, the grounds are absolutely breathtaking. The rooms are nicely decorated and clean. There are shops and activities and everything you need or want right there. The location is great. Whalers Village and Black Rock are just a little hike away. (We are not young, and we walked it quite a bit) It is also just a short drive to downtown Lahaina. The location really couldn't be better. We would definitely, hands down, choose this hotel again. It was first class all the way.
Comment from Hotel Management
Jul 30, 2015 by Guest Relations Associate, Hotel Management
Hello! Thank you for taking the time to provide your feedback. We're glad to hear that you enjoyed your guestroom and the location of the hotel. We look forward to welcoming you back again soon! Safe travels, Sarah Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler from North Hollywood

Mahalo to the Hyatt Regency for a great visit!

Posted Jul 22, 2015
Pros: Everything. I honestly can't think of a negative thing about my stay.
Cons: They could give me my own personal free room to vacation anytime that I wanted to come there. But, I know that is just a fantasy or is it?
Location: In no preferential order: 1. On the Beach 2. Pool 3. Whaler's Village 4. good restaurants nearby (808 Grindz, Leoda's, Sangrita) 5. Luau 6.go see Maui
Everything was excellent for us at the Hyatt Regency: the room, the grounds, the staff (concierge, housekeeping, check-in/check-out and the valet). The help was friendly (aloha) never seemed to push for tips (even though they were tipped) and we weren't hounded to buy timeshares (the Marriott Maui really is pushy with it out on the Kaanapali beach walk...I'm glad that I didn't stay there). The Hyatt's grounds are really beautiful. You can literally take 100 pictures of different things/views (from penguins, swans, ducks, landscaping, etc.). The room we received (Partial Ocean view) on the 18th floor exceeded expectations because we could see the ocean, beautiful hills and golf course from the Lanai. I took numerous pictures from the Lanai alone. The Drums Luau was excellent, too. The dancers and musicians were top notch. I wanted to stay longer. Hawaii is expensive, but I have no buyer's remorse for staying at the Hyatt Regency. We stayed there 5 days. In Kaanapali you can drive to Iao Valley to see the needle in less than an hour. It takes barely over an hour to get to Paia. You can see Ho'okipa beach in Paia. It's the biggest beach in terms of surfing. There are also sea turtles there. I didn't use the Concierge to set up shuttles for those visits. I rented a car, which I recommend that people do when they visit Maui. But, the Hyatt also can help people arrange for those kinds of excursions and other excursions such as the Road to Hana and Sunset at Haleakala
Comment from Hotel Management
Jul 31, 2015 by Guest Relations Associate, Hotel Management
Hello! Thank you for taking the time to provide your feedback! We are so glad to hear that you enjoyed the grounds of the resort and the Drums of the Pacific Lu'au! We look forward to welcoming you back again soon. Safe Travels, Sarah Guest Relations Associate
2 out of 5
by A verified traveler

Close to beach

Posted Jul 22, 2015
Room had issues with wallpaper noise out in lobby due to construction and TV problems
4 out of 5
Recommended
for Everyone
by A verified traveler from NY, NY

A good place to stay

Posted Jul 20, 2015
We enjoyed our stay at the Hyatt. The entire staff was truly eager for us to have an enjoyable vacation. The only criticism I have is of the lack of soundproofing in the "Tower" part of the hotel. Twice were woken up in the middle of the night by loud guest returning from what sounded like a night of drinking. Other times, we were woken early in the morning by babies crying in the hall around sunrise.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, MD

Honeymoon

Posted Jul 17, 2015
Cons: Beach chairs would be nice. Or not charge your guests an arm and a leg for the cabanas. Why not make them first come, first serve?
This was a great hotel for our honeymoon in June 2015. Beautiful, and the area was nice. I liked the room set-up, and we had a great view of the beach (even though it was technically considered "partial view"). Walking distance to shopping and other restaurants outside of the property. The luau was entertaining as well. I wish it had more of a beach area. There is just a small strip of sand and NO beach chairs are provided- something I would have expected. What a let down! They have a very nice pool, so that's where we stayed mostly. Even though it seems as though they have packed pool chairs to capacity, it's still not enough. People reserve their chairs early morning and leave for breakfast, so unless you are there by 9am, you will not get a seat. I wish there weren't as many kids since we were on our honeymoon. There were A LOT more than expected.
1 out of 5
by A verified traveler

Cockroaches & unexpected construction

Posted Jul 16, 2015
Pros: The pool
Cons: If there's going to be construction, 1) tell people about it so they can choose not to stay at your hotel 2) don't put them next to it
Location: Great restaurant two doors down from Ohana tacos
We were more disappointed in the Hyatt, than we've ever been, in all the hotels we've ever stayed in. Two reasons: 1) We paid for two oceanfront rooms, and were woken up by jackhammer & construction noises & workmen right outside our door! For some reason, the hotel staff felt that it was perfectly fine to subject us to loud construction noises **all day**, with no warning whatsoever. 2) The rooms were dilapidated. We found cockroaches - one in our original room in the Napili tower and one in a suite in the Lahaina tower that they upgraded to (after we complained about the construction). We've never found cockroaches in all the hotels we've stayed in, during our 12 visits to Hawaii. This was the first and last time I'll stay in a Hyatt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2015
The hotel is super nice and staff very friendly .
Comment from Hotel Management
Jul 13, 2015 by Guest Relations Associate, Hotel Management
Thank you for providing your feedback regarding your stay at Hyatt Regency Maui. I'm so delighted to hear that you enjoyed your stay and our wonderful staff. I will certainly forward this to the management team. I hope you have the opportunity to stay with us again. Warm regards, Rebecca S-Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveler from j

Posted Jul 8, 2015
Really great nice place to stay!! There is everything you could ever imagine at this resort from a great spa, wonderful pool, delicious resturaunts and plenty of shopping! Not to mention the location and the view and access to the ocean!