Ratings based on 549 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Fenton, Mi
Would absolutely stay here everyhtimePosted May 22, 2015
Pros: The people and the pool
Location: The only thing I wish I had known is once you get in the ocean on the beach it's all sharp rocks. You need swim shoes.
Seriously awesome. The staff is amazing. Everyone and everything was incredible. I don't think I would stay anywhere else!
for Everyoneby A verified travelerfrom California
Second stay at this location!Posted May 17, 2015
Pros: I like the beach access for diving. They also have a scuba company on site to schedule dives with them.
Cons: The policy about changing rooms. And be more accommodating with scuba gear.
Location: Maui is amazing!! Scuba, paddle boarding, any water activity is amazing.
My husband and I stayed here for the second time. Our first stay was in Septemeber of 2014. Our second was just this last week. We dive while we are there at the KBC. We checked in around 9 pm on Friday. The front desk told me that they only had a room with two double beds. I asked when a king size bed would be available it wouldn't be till Sunday (which was 2 days away) The policy for the room change would be my husband and I would have to pack all of our stuff by 10 am on Sunday and then be out of the room by then and wait till 4pm. They suggested we do some activities while we waited. My husband and I decide it was too much of a hassle so we stayed in the double beds. We rent scuba tanks while we are there and we asked the front desk if they had a cart of some type to take the tanks upstairs to our room. They did not have anything to accommodate us. Also when we stayed in 9/14 they cleaned our room daily and gave us more towels etc.... This stay they only came once in a 7 night stay and I had to call on the second day for more towels.
for Everyoneby A verified traveler
Posted Apr 22, 2015
Nice hotel but would of been nice to have a kettle & stove or hot plate. Didn't quite get the full sea view we paid for as there was a large crane outside - didn't complain however as we were out most of the time & did have family next door- room was very nice & cleaners did a good job tidying up every couple of days- it was unbelievably windy but kids still managed to enjoy pool
for Everyoneby A verified travelerfrom Seattle
Maui 2015 TripPosted Apr 20, 2015
Pros: Friendly staff
It was lovely and our 5th year at the resort although we are not owners. Why we come back is the courtesy and friendliness of the staff. Theresa, Reye, Lady Ann, Tony, Freddy, Wayne the pool slide guy, Rickee, etc. all are familiar faces every year and we love that. They remember us and make us feel like family/so welcomed!! We definitely do not come for the luxury though. Despite being in a renovated room on the 12th floor this year, the kitchen is disgusting. No renos there. New refrigerators or at least cleaned better around... the sink etc. The food at the restaurant is the same every year so a menu change and better quality would be so wonderful! Oh and get rid of corporate Starbucks coffee, especially at $4/cup of black coffee. When in Maui, Hawaiian coffee would be appreciated. We headed across the street.
for Everyoneby A verified travelerfrom calgary
Nice hotel and facilitiesPosted Apr 10, 2015
Great pool area and our kids enjoyed the kids club. The timeshare aspect was a negative and no mini golf due to renos.
for Everyoneby A verified travelerfrom j
Posted Apr 5, 2015
Good experience with hotel. Great service, clean and nice facilities
by A verified travelerfrom State of Washington
"Adequate" worn in need of updating and repair...Posted Mar 10, 2015
Pros: Location to Ka'anapali area
Cons: Update everything; including restaurants
Poor weather, sick family and "mediocre" property made for "less than enjoyable" stay...
for Familiesby Jatinfrom San Jose, CA
Excellent hotel w/ great staff/service/valuePosted Feb 25, 2015 on Hotels.com
excellent hotel with very friendly and responsive staff. V. good location
by A verified travelerfrom Kansas City
Beware Time Share TrapPosted Feb 22, 2015
Pros: Not enoughto ever go back
Cons: stop the high pressure time share sales pitches for guests who just rented for vacation. clean it up and make some imporvements.
Location: Location is fine.
This hotel is centered on selling you Diamond Resort Time Shares. You will be constantly bothered to attend sales talks giving you cupons that are very hard toredeem. If yu delcine to sign up for time share sales pitch session you will likely be moved to thier hotel next door which is much less expensive and they will ot refund you the difference in rates unless you complain loudly. Compared to other simialt priced hotels in that area the overall condition is very disappointing.
Comment from Hotel Management
Mar 12, 2015 by Diamond Resorts, Hotel Management
It is with deep regret and sadness to read that your stay here at Ka’Anapali Beach Club did not meet your expectations. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest that stays with us, and it is very concerning to us that we did not meet these expectations. As we are primarily a Vacation Ownership Resort, solicitation of a timeshare presentation is part of the check in process. However, you are not required to attend this presentation, nor do we ever move our guests to a neighboring hotel solely for the fact that they declined to attend this presentation. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. Your business with us is sincerely appreciated and we wish you the best on all your future travels.
for Everyoneby A verified traveler
Nice hotel, small beachPosted Feb 18, 2015
Pros: Nice location on Kaanapali
Cons: Facilities could be upgraded/modernized. Seemed a bit "cheap" when compared to some of the other hotels in the area
Location: Short drive from Lahaina and the marina.
First time at this hotel. Have previously stayed at the Sheraton Blackrock. Wanted a condominium-type setting to save money on food but our room didn't have a stove or oven -- only a microwave with with to cook. There were barbeques available, however, which was nice.