Ratings based on 483 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
by sean from s, los angeles
Front staff attempted to scamPosted Feb 27, 2014
When checking in front desk staff attempted to change hotels to a cheaper place making it an embarrasing experience
for Familiesby A verified traveler
Good hotel for the money.Posted Feb 24, 2014
Pros: This hotel was a good location for the money.
Location: Easy drivable distance from good swimming beaches, snorkel rental shops, grocery and local eateries.
We booked in November for a February trip and selected this property primarily based on location and cost. It was the most affordable hotel near Kaanapali that could sleep 4 with two separate rooms for people to sleep in. We got upgraded to a handicapped accessible room with a partial ocean view which was nice, and the refurbished room was clean and comfortable with a very serviceable mini-kitchen which we used for breakfast and cocktail hour. Although the location wasn't on the best swimming beach and wouldn't be a walkable distance for dinner with small children - it was a nice boardwalk walk from Black Rock for adults' morning exercise. The snorkeling off the beach wasn't great and there wasn't body surfing, but it was wonderful to be able to watch whales in the channel from the beach and it was easy driving distance from Flemming beach for body surfing and boogie boarding.
by Barbara from Princeton, NJ
Surprise upgrade due to overbookingPosted Feb 6, 2014
Pros: When KBC over books, they send you to a much better property.
Cons: Public areas are dated and worn and due for a major update.
Location: KBC ( and Honua Kai) is located on a beautiful stretch of beach and beach walk. it is with walking distance of shops, restaurants and grocery stores
The survey would not allow me to submit without rating the cleanliness and comfort of the room which we never saw so I just entered disappointing. The other ratings are true. We had previously stayed at the KBC when it was an Embassy Suites. As we approached the check-in desk, we both commented that the property looked more worn than we had expected. The clerk at first did not have record of our reservation but then said the property was overbooked and we were to go next door to Honua Kai . KBC would be taking care of the resort fees. At first we were not at all happy but the clerk assured us we would like it much better. And you know, we did. Honua Kai is a 4 year old property that is very nicely appointed inside and out. Our one bedroom was spacious, immaculate and beautifully decorated. The grounds were well maintained with a variety of pool options-quiet, sunny, shady, water slides, etc. All in all the experience was wonderful and we will certainly stay at Honua Kai again. KBC not so much.
by Steve from Orlando, FL
Very poor and unresponsive Hotel managementPosted Jan 9, 2014
Pros: Good location, nice beach area, helpful concierges
Cons: Hotel Management should make guests a priority. Don't misrepresent how rooms are assigned and who has priority.
We stayed at the Kaanapali Beach Club hotel from 12/23/13 – 01/03/14. We booked our hotel room in October, 2013. When I initially booked through Expedia, I was concerned about getting a “renovated” room,since many reviewers had warned about the quality and cleanliness of the older rooms at this hotel. When I called the hotel, they assured me that my request for a renovated room would be noted on my file and they would accommodate my request. About two weeks prior to our arrival, I tried to lock in a commitment for a renovated room with their Front Desk area. I was told that room assignments are not made until the day of check in. This made me suspicious since the hotel is primarily a time share hotel, part of Diamond International and we were staying at the hotel during the peak holiday season. I called the manager of the Front Desk and left her several messages on her personal cell phone, she never returned my calls. When we arrived, our plane was delayed so we did not arrive at the hotel until 1:00am. We were given an old handicap accessible room with a broken thermostat that kept the temperature at 65 degrees all the time. In addition, I found that the hotel does not clean their rooms daily. I called the Front Desk and was told that rooms are supposed to be cleaned only every 4th day. DO NOT STAY AT THIS HOTEL, ESPECIALLY IF YOU ARE NOT PART OF THE TIME SHARE PROGRAM, you have no priority and will receive 2nd class treatment at every step along the way.
for Everyoneby A verified traveler
Posted Jan 7, 2014
for Everyoneby A verified traveler
Posted Jan 5, 2014
for Everyoneby Frank from LA
Nice hotel close to beach and shopsPosted Dec 28, 2013
Location: Black rock beach , Road to Hana,
Great location , Friendly staff ,Nice suite with kitchen and plenty of room. food are even cheaper at hotel than outside . mini golf are OK and swimming pool are big enough for everybody , The black rock beach are 1.3 mile away . There are live music at bar after 6pm just beside pool area . Beautiful view .
by A verified traveler from portland, oregon
Very Disappointing!Posted Dec 26, 2013
“The meaning of YES” that Stephen J. Cloobeck speaks of is a LIE. After many hours of debating what hotel to stay at for our Honeymoon, my husband and I decided to stay at KBC because we had stayed once before and had a great experience. WOW! Things sure have changed ..If you buy the best room on Expedia, don’t be fooled, it’s not the best room. It’ll get you a view of the mini golf course (what an eye sore) or a view of another building. Rooms below the 6th floor are not renovated so beware of that because some of the rooms smell awful! The managers decided who gets what rooms before you arrive but you won’t have any say in that. The first 2 nights we stayed at The Westin (I HIGHLY recommend spending a little more $ & staying there) & we checked out of that hotel at 12pm & couldn’t check in to KBC until 4pm (pretty normal). We arrived at the front desk without any welcome just asked for our last name without even saying hi or aloha! He proceeded to tell us that our room wasn’t ready and if we didn’t hear from them by 4 to come back and check. We paid A LOT of money to stay here; the hotel should be responsible for letting us know when the room is ready. Sure enough, we had to go back at 4:30 and then our rooms options were horrible 1. ADA room (I’m glad they have these but my husband is 6’6) 2 –higher floor but two full beds (WE ARE ON OUR HONEYMOON!) 3-low floor and we couldn’t breathe from the horrible smell. Staff is seems unhappy & long story short, stay somewhere else!
for Everyoneby Greg from Arkansas
Nice hotel with a viewPosted Dec 25, 2013
Hotel was very nice. Room was spacious and very well maintained. You can also walk out of the hotel and be on the beach in seconds. The one thing to avoid is getting pressured into a time share promo offer, unless you're into that sort of thing.
for Couplesby frank from franklin, tn
Posted Dec 17, 2013