Ratings based on 690 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
74% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Squamish BC

Great beach in front of hotel. Nice grounds

Posted Apr 22, 2015
Pros: Location
Cons: Update rooms. Get rid of carpet and replace with tile
Location: Great beach right there. Close to shopping and other great hotels. Snorkeling right there. Also short drive to Lahaina. Great seaside town with loads
The room was a very good size, however very dated and dingy. Good thing you don't spend much time inside. Loved the fact you could use all the amenities the entire property had to offer. ie pool, cafe's, pool bar ect. Location was great. Overall we had a great time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Best beach Free neighbourhood shuttle

Posted Apr 12, 2015
Popular Luau. Friendly staff. Comfortable bed. Room needs renovation.
2 out of 5
by A verified traveler

Posted Apr 6, 2015
No elevator, old building, hard bed, air conditioner only had one setting.
1 out of 5
by A verified travelerfrom MT

First Visit to Hawaii hotel leaves bad impression

Posted Apr 6, 2015
Pros: Nothing
Cons: Clean up and repair rooms, don't reserve specific ( king bed) rooms unless they really have them
Location: This is on Kaanapali beach so near beach and Lahaina
Found the hotel to be in very poor condition ( holes in walls, Mold not only visible but smelled of decay, and bugs in room and bedding), type of room reservation not honored, and staff that had take it or leave it attitude. If you want a clean room with courteous staff choose another hotel.
3 out of 5
by A verified travelerfrom BC CANADA

Old ... but Close to Luau. hard to find pool

Posted Mar 31, 2015
Pros: roomy
Cons: better directions for ppl... ex blue signs for one area... red for another resort etc.
Outdated but was good for one night. should be better marked to get to towels, beach, etc
2 out of 5
by A verified traveler

Gorgeous view

Posted Mar 27, 2015
what makes this good to stay in, is the location, right on the beach, and the use of all amenities at the royal lahaina right next door. Beds had clean sheets, but room is in desperate need of up dating and repairs.
2 out of 5
by A verified traveler

Expected more for price paid

Posted Mar 23, 2015
Pros: Located on a nice beach, complimentary yoga/fitness classes in the morning outside
Cons: Update the bathrooms, Move towards tiling the hotel versus carpet, some less expensive breakfast menu items
Location: Short drive to Lahaina, Walking distance to Whalers village
The bathroom shower and toilet area were disgusting. Wallboard was warped and wasn't even complete, gaps in the edges and at the ceiling. The shower stall had black mildew in the grouting. The hotel room and hallways are carpet so there is a funky damp smell around. Our room was 'garden view' which consisted of a view of the luau event area with a luau every night from 5pm to 9pm.
3 out of 5
Recommended
for Everyone
by A verified traveler

Near a great beach

Posted Mar 8, 2015
Walls were pretty thin so you can hear everything, needs an update, super close to the beach so that was the best, close to dining and shopping. The the greatest hotel, but worth the money savings and location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Auburn, Ca

Loved our stay at Kanapali Ocean Inn

Posted Feb 24, 2015
Pros: Clean rooms, decorated well, price was great, Royal Lahaina luau right next to hotel, amenaties of royal lahaina available, comfy bed, friendly staff,
Location: Black rock for snorkeling, Napili and Kapalua beaches great for snorkeling and swimming too, blow hole , hanalua bay, beach path for walking or runnin
We had a third story room on the left side and watched the Royal Lahaina luau from our balcony! Nice clean room with comfortable bed, slept great! Ocean right out the door of the hotel! Close walk to black rock and snorkeling and other resorts. Felt like you were at the Royal Lahaina but half the price! Definitely would go again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great for the price

Posted Feb 23, 2015
Hotel is a little worn. Good for the price. I would recommend