On the beach, sun loungers, beach towels, snorkeling
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Reviews of Napili Kai Beach Resort

3.5 out of 5
Napili Kai Beach Resort
5900 Lower Honoapiilani Rd, Lahaina, HI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 748 out of 1002 reviews" "
Rating 8 - Good. 191 out of 1002 reviews" "
Rating 6 - Okay. 48 out of 1002 reviews" "
Rating 4 - Poor. 10 out of 1002 reviews" "
Rating 2 - Terrible. 5 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent rooms, excellent service and staff. Thoroughly enjoyed our stay, will be returning for sure. Memorable experience.
Stayed 4 nights in Apr 2024

10/10 Excellent

Claire

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful setting, everyone who works at the hotel is kind and helpful, it was a great alternative to one of the bigger hotel chains.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alan

Traveled with partner
beautiful location - very well kept property - had a wonderful stay - don’t hesitate to book
Stayed 5 nights in Apr 2024

10/10 Excellent

Audi, Mountain Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a GREAT place to stay! We stayed in a beachfront room and the views were amazing. Plus, the Sea House restaurant is on site and has great food. We will stay there again!
Stayed 5 nights in Jan 2024

10/10 Excellent

Laura

Stayed 7 nights in Mar 2024

8/10 Good

Oliver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was super friendly. Our room was spacious and had a lot of amenities. The beach on the property was the best on Maui by far. The resort felt like a throw back to old Hawaii. I would highly recommend it to anyone and everyone.
Stayed 3 nights in Mar 2024

10/10 Excellent

dana, irvine

Stayed 7 nights in Mar 2024

10/10 Excellent

Melly

Stayed 2 nights in Mar 2024

10/10 Excellent

Samuel Neal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay as a family of 4. The beach access was excellent, the rooms were clean and nicely updated, and the staff was very friendly. It is a smaller resort, so has a quiet and personable atmosphere. This will be our go-to in Maui.
Stayed 9 nights in Mar 2024

10/10 Excellent

shara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Napili Kai Beach Resort was so beautiful. Great location, excellent customer service, and alot of amenities! Can not say enough about this resort. Definitely coming back!
Stayed 7 nights in Mar 2024

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and overall very quiet and pristine beaches !
Stayed 2 nights in Mar 2024

6/10 Okay

Susan Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. However, some of the items in our room weren't great. The dishwasher was broken, and the door into the bathroom was dinged. Just minor things that needed a little attention.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was amazing as were the grounds. Lovely place to celebrate my sisters milestone birthday
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort delivered everything a good resort should provide. Excellent rooms, very clean and well maintained. Great facilities, but recommend booking the restaurant as it gets very busy.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kalea

Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out. Stay was great
Stayed 4 nights in Jan 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Rivka Stern

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The resort is beautiful. Staff at reception not particularly hospitable and not client-centric
Stayed 5 nights in Dec 2023

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem! It's not a huge hotel with 20 floors. It's the perfect size that allows all guest to be near the beach and have a view of the water. We booked 3 rooms for a family of 7, each with their own kitchen. This was extremely convenient as it allowed us to spend our money on more exciting stuff other than meals. We also took full advantage of their onsite BBQ's. My Dad's mobility is recently very limited and he was able to navigate the property on his motorized wheelchair with ease. The staff upgraded his and my Step-Mom's room so he could have a walk in ADA compliant bathroom. This made a huge difference for them. My 9 year old nephew took full advantage of the beach, pool and hot tub. My husband and I enjoyed quiet moments on our Lanai reading or having breakfast. This trip was extremely special and Napili Kai was the perfect place to stay. We will be back someday!
Stayed 5 nights in Dec 2023

10/10 Excellent

Nami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place! Great location, wonderful staff and amenities, and the food was great too. Can’t wait to go back!
Stayed 6 nights in Dec 2023

10/10 Excellent

Max, Santa Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Love the traditional, low key resort style and atmosphere. Beautiful restful grounds and architecture. No flashy, overt island music or over the top decor. All super chill
Stayed 6 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and made you feel like you were home. Delicious restaurant on property. Stunning rooms. Amazing beach
Stayed 2 nights in Dec 2023

10/10 Excellent

Rajeev

Stayed 5 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Couples Stay!
Great property, great greeting by front desk staff and amenities and room are 1st class
Stayed 2 nights in Dec 2023

8/10 Good

MOHSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Courtland

Stayed 3 nights in Nov 2023

6/10 Okay

William

Business traveler, Traveled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It feels like a family owned property, very friendly and helpful
Stayed 11 nights in Oct 2023

10/10 Excellent

Lukious Ronald

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close we were to the beach. It was very quiet and calm.

10/10 Excellent

Helena

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Napili Kai was amazing. The location was stunning. Great for kids. Great access to the bay for snorkeling and lounging around. The kids enjoyed the pool and the children’s program as well.
Stayed 2 nights in Jul 2023
Response from Kimberly brown on Jul 30, 2023
Mahalo for taking the time to comment. Napili Kai is a very special place and I'm glad you were able to take advantage of all the amazing attributes (both on-site and on-island!) Please come back soon!

10/10 Excellent

Misato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe neighborhood, staffs are friendly, great view and clean property.
Stayed 2 nights in Jul 2023
Response from Kimberly brown on Jul 30, 2023
Mahalo for your feedback! Napili Kai is a very special place and I am glad to see you took advantage of all the property and island has to offer. Please return soon!

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maui trip
Very nice stay, staff is super friendly, ocean view is beautiful and right next to the beach. Beach is calm not too crazy crowded. Next to many things to do.
Stayed 4 nights in Jul 2023
Response from Kimberly brown on Jul 30, 2023
Aloha and mahalo for your feedback! Napili Kai is a wonderful destination to enjoy the amenities of the property and easy access to beautiful bays. Please consider us for your next destination trip!

10/10 Excellent

Kathleen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, very family friendly we will be back.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Walk right out to the beach. There was great snorkeling in the cove, saw some very colorful fish and a sea turtle. Restaurant has great food, breakfast is good. Would definitely stay again and would recommend staying here.
Stayed 6 nights in Jun 2023

10/10 Excellent

Heath

Stayed 3 nights in Jun 2023

6/10 Okay

Evan

Stayed 5 nights in Jun 2023

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
To the most part we liked the facilities, and it was a nice location to stay in. Check in was a little unpleasant. The person who helped us seemed a little uninterest and could not give us a good idea when our room would be ready. Also, the gym needs to update and cleaned more. Other than that, we did enjoy our stay there.
Stayed 3 nights in Jun 2023

4/10 Poor

Matthew W.

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The beach area is beautiful, but the pools are very disappointing along with the rest of the resort. They have not remodeled the property ever and I was told by several guests who have stayed here several times over the past 30 years that everything is the same with the exception of newer appliances in the rooms. We had several massive cockroaches in our room and had to be relocated to a different room! We appreciate the hotel changing our rooms, but should never have encountered this. We travel all over the word in jungle-like locations and have never encountered cockroaches like we did here.
Stayed 5 nights in Jun 2023

10/10 Excellent

Sue

Stayed 8 nights in Jun 2023

10/10 Excellent

Francene

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful property! Friendly staff. I just wish they had a nicer fitness center, for those who still like to workout while on vacation. Yes, we will be back for sure.
Stayed 7 nights in Jun 2023

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, peaceful property, loved the family atmosphere.
Stayed 3 nights in Jun 2023

10/10 Excellent

German Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
It was great customer service. Clean and for sure we going back for sure
Stayed 3 nights in Jun 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and great staff. Easy walk to the Sea House Restaurant. The beach is clean and perfect for all ages.
Stayed 5 nights in Jun 2023

10/10 Excellent

Joyette C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view and location was great. Please commend Kamele at the front desk for always being helpful. Thank you!
Stayed 5 nights in Jun 2023

10/10 Excellent

Jyoti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quite area with easy parking close by! Room had microwave, cooking range, refrigerator for heating and storing food items. Housekeeping services were very helpful in providing extra towels, tea bags, etc
Stayed 3 nights in May 2023