Ratings based on 2,191 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Amazing Maui experience

Posted Sep 15, 2014
Pros: The location, the amazing beach
Cons: Parking is a problem. Tiny spaces, the parking lot is shared with the Luau guests so it can be hard to find a space, valet parking is offered though
Location: Whaler's Village is close. The hotels beach is amazing, beautiful and fun but it is also close to so many other beaches. Nothing on the island is far
I can't say enough about how perfect this hotel was. Great location, it's own beautiful and amazing beach, comfortable and all of the beauty you want to see while in Maui. Close to so many great experiences like The Whaler's Village plus eating right on the property, swimming in the ocean or pools and relaxing. We stayed in the tower with an ocean view but there are also the beautiful grounds with lots of cottages.
2 out of 5
by A verified traveler from Toronto

Worst rooms to Expedia

Posted Sep 7, 2014
At check in the check in staff matter of fact state said, we give our lowest rated rooms to Expedia customers. The person next to, travelling with us, got bumped up to top floor by other staff. In fact the rooms were the worst we have every had on any holiday. Terrible location, stuff and staff not working in room, where we had to get some stuff rectified almost daily, clogged shower drains, coffee makers, coffe condiments etc. Great island/holiday lousy hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Restful

Posted Sep 5, 2014
Hotel was overall awesome. One incident happen where someone smoking in room and set off the smoke alarm. The entire hotel was evacuated at 2 in the morning. A simple apology would have gone a long way. The prepaid breakfast should have been clearly explained. Very deceitful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Bucket list trip to Maui w/ocean front cottage.

Posted Sep 5, 2014
Pros: Location, entertainment, grounds, services available, Pete's coffee.
Cons: We would have appreciated a "do not disturb" sign to hang on door. Also, the parking arrangement is WAY too tight. Better cream for coffee.
Location: Turtle watching nearby at cemetery, historic village for shopping, easy highway to summit, Hanna, airport.
We wanted a cottage OCEAN FRONT and were given Cottage A close to facilities and not far to walk however, we were looking out our slider at a pool and pool building. So we were moved to the last cottage E which was very close to beach and wide open view. Further to walk but we loved it. Thank you.
2 out of 5
by A verified traveler from Netherlands

Disappointed in Front Desk Supervisor and Staff

Posted Sep 4, 2014
Pros: That it was directly on the beach.
Cons: The hospitality of staff upon the initial greeting.
Location: Lahaina Beach
Front desk staff and Supervisor were not friendly and gave away our room. After a 19.5 hour flight, we were not offered any way to compensate for this or hospitality. We were asked to wait and then was given a sub-standard room. Dining room and beach staff were very pleasant and always helpful!
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Close to beach

Posted Sep 2, 2014
Cottages are excellent location and very peaceful. A little dated and older but worth it
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

A Pleasant Experience

Posted Aug 31, 2014
Pros: A big plus - the beach was very close. Also, free shuttle service within the resort area.
Cons: Need to improve in getting food from the kitchen to the customer in a timely manner.
Location: Location was perfect. Close to restaurants and shopping.
The hotel staff was very friendly and courteous, and housekeeping did an excellent job keeping the room clean. The bartenders and wait staff provided a lot of information regarding restaurants and things to do.
1 out of 5
by A verified traveler from NEW ZEALAND

MOST DISAPOINTING HOTEL I HAVE EVR ARRIVED AT.

Posted Aug 31, 2014
Pros: ONLY THE LOCATION
Cons: GET STAFF. TRAIN STAFF. SHOW STAFF HOW TO SERVE AND LOOK AFTER GUESTS. THE WAITING STAFF IN YOUR MAIN RESTAURANT / BAR ARE RUDE, SLOW INEAND ENTRIELY
Location: GREAT LOCATION. HANDY TO SHOPS AND GOLF COURSES
ON CHECKING IN I WAS ENCOURAGED TO UPGARDE AT CONSIDERABLE COST TO A ROOM CLOSE TO BEACH BAR AND POOL FOR EXTRA US$75- NIGHT. I TOOK IT. IT WAS NASTY - SO SMALL. BAR FRIDGE SITS ON FLOOR IN BATHROOM. WARDROBE ALSO IN BATHROOM. BATHROOM HAD TERRIBLE SMELL. PROABBLY THE WORST ROOM I HAVE STAYED IN EVER. I TRAVEL ALOT ESPECIALLY THORUGH ASIA AND MAINLY CHINA. I HAVE NEVER SEEN ANYTHING AS BAD AS THIS. ON COMPLAINING TO MANAGER I WAS OFFERED A FURTHER UPGRADE INTO MAIN HOTEL AND DID END UP WITH A GOOD ROOM HOWEVER AT MORE THAN TWICE PRICE OF ORIGINAL EXPEDIA BOOKING.
1 out of 5
by A verified traveler from new zealand

Disappointed

Posted Aug 30, 2014
Room was old & needs doing up. No hot water most mornings. Asked for garden room close to pool & beach or room was the furtheredt from both. Would just for breakfast eat hotel next door. I didn't enjoy staying at this hotel at all.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Very nice hotel.

Posted Aug 30, 2014
Wonderful hotel. Staff was exceptionally friendly. Very close to the beach. Would stay here again.