Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from L.A.

Stuck in the 90's

Posted May 28, 2015
Pros: Rooms were big and noisy bring ear plugs!
Cons: Everything Mentioned Start with the Manegment there.
Location: Location was good but no one ate or drank there because it was too expensive and lousy! So we went anyplace else.
The Hotel was really unkept it didnt feel like a Vacation destination its a timeshare I saw back in the late 90's when it turned into the timeshare and has not changed at all everything is about the same -old. The walls are paper thin I herd a lady sneeze and another said bless you like it was in the next room! It is large but loud everyplace So we slept on the couch or we didnt sleep... Do not eat at the Restaurant its rediculissly over priced Painters and staff drink there in their work cloths felt like a crap hole. tiny portions LOTS OF RATS! So we hung out at KIMOS in town Front Desk Staff is Rood! Needs to be replaced Also you pay for everything extra!
Comment from Hotel Management
Jun 8, 2015 by Manager, Hotel Management
Hi, Jack. Thank you for your visit and feedback. We regret we did not meet your expectations. Sands of Kahana has made numerous recent upgrades, including comprehensive renovations to our guest units and resort amenities. It is disappointing our modern decor, new fitness center, newly heated pool and repaved tennis courts did not make a more favorable impression. Rodents are rarely sighted on property owing to an aggressive control program that includes the placement of baits and traps. As you can probably imagine then, we were concerned to read your comment and were wondering where you saw this unusual influx of activity. Any assistance you can provide would greatly aid in their eradication and be much appreciated. Our onsite restaurant is managed by a third-party company that sets the prices and policies. We are sorry if you were offended by the sight of employees relaxing there after work and hope it will not influence your decision to stay at another resort the next time you’re on Maui. We appreciate your visit and would certainly value the opportunity to serve you again.
3 out of 5
by A verified traveler from Q.

Bad hotel!!!

Posted May 15, 2015
The hotel is not in great shape and the staff are very rude. The worst customer service ever. I will never stay there again.
Comment from Hotel Management
May 29, 2015 by Manager, Hotel Management
Hello, Jose. Thank you for your visit and feedback. We are terribly disappointed to read your review. Please accept our sincere apology if our resort staff was anything less than completely cordial, helpful and welcoming. The scenario you describe falls well short of our expectations for Aloha spirit, and we will be sure to pass along your comments to upper management.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach nice view

Posted May 14, 2015
Pros: The View was great and the condo was spacious for 4 people.
Cons: Windows need to be washed, had bird droppings. Maybe add some floor fans to the place.
Location: Location was a little out of the way for things to do, but the drive is so pretty we didn't mind. Aquarium, shopping, luai..
The Condo was in GREAT condition. there is no air conditioner, but we came in the time of year it wasn't too hot or humid. The restaurant was so so.. The soda was horrible. Don't get soda there. The food was pretty good. The pool was nice to look at but didn't go in. The gym was nice. no remote for the TV's . One gym has air, which really didn't cool the place down and the other no air at all. The equipment was nice though, if you bring your own reading material. All in all we would definitely be back to this spot !!!
Comment from Hotel Management
May 29, 2015 by Manager, Hotel Management
Aloha, and thank you for your nice review. We are pleased we could provide you with satisfying accommodations and delighted you would stay with us again. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sugar Grove, Il

Sands of Kahana (Maui)

Posted Apr 18, 2015
Wonderful hotel. We had views to die for, the ocean, the beautiful beach, the gardens, the mountains, and both islands(Molokai and Lanai). Not to mention the largest suute we ever stayed in. A true Hawaiian feel. Spacious living room, dining room, kitchen, two full baths, laundryroom (yes full washer and dryer right in the suite), walk in closets and a very large Lanai. Beautifully decorated and fully stocked. It was heaven. Hotel situated near restaurants and shops. The beach was incredible - sea turtles visited daily, whales swam further off shore - quite a show! And you could snorkel right there too. Lush gardens with morning walking tours, two pools, volkwyball, barbaque areas all around the grounds (made for great fresh caught fish fries)! a great reastaurant, putting green, tennis courts....Sands of Kahana had it all! We truly enjoyed our stay there.
Comment from Hotel Management
May 1, 2015 by Manager, Hotel Management
Aloha, Cindy and Jeff! Thank you so much for your visit and wonderful review. We are delighted you enjoyed your stay and were impressed with our breathtaking world famous views. As you discovered, our spacious guest units are a great choice for an extended stay and come with numerous convenient amenities. We are also pleased that our lush resort grounds made a favorable impression. You can always find something fun to do. Thank you once again for choosing Sands of Kahana. We truly appreciate your highest rating and hope you will consider another visit when you're planning your next trip to Maui.
5 out of 5
Recommended
for Families
by Brooke from Riverside

Perfect Vacation

Posted Apr 9, 2015 on Hotels
Absolutely enjoyed our stay at the Sands of Kahana. The accommodations had everything easily accessible. The grounds were lush with trees and flowers. The ocean view was incredible. Perfect vacation.
Comment from Hotel Management
Jun 20, 2015 by Manager, Hotel Management
Aloha, Brooke! We are delighted you had an enjoyable visit with us here at Sands of Kahana. To read you had a perfect vaction is incredibly gratifying, and it would be our pleasure to serve you again sometime soon. Mahalo!
3 out of 5
Recommended
for Couples
by A verified traveler

Sands of Kahana, February 2015

Posted Feb 15, 2015 on Hotels
Suite is very good and very comfortable, Bathroom a bit old and should be washed more often by housekeeping. Handy beach but the tide scrubs plant debris into the water, so you swim in leaves and branches. Kaanapali Beach much better - have to drive there. Good pool. Restaurant overpriced but many alternatives nearby - try the Farmers' Market and the Fish restaurant 20mins walk away. Strange lack of conservation - leaves are swept by hosing rather than sweeping even immediately after rainfall. Recycling limited to bottles and cans.
Comment from Hotel Management
Apr 18, 2015 by Manager, Hotel Management
Aloha! Thank you for your visit and feedback. We are pleased you found our accommodations comfortable and satisfying. We wish the condition of the bathroom had met your expectations for cleanliness and will forward to your comments to our executive housekeeper. Thank you once again for staying at Sands of Kahana.
5 out of 5
Recommended
for Getaway With Friends
by MerryDale

Posted Dec 7, 2014 on Hotels
Comment from Hotel Management
Feb 14, 2015 by Manager, Hotel Management
Thank you, MerryDale!
5 out of 5
Recommended
by A verified traveler

Posted Aug 16, 2014 on Hotels
We always enjoy going to SOK. Spacious rooms and friendly service.
Comment from Hotel Management
Oct 25, 2014 by Manager, Hotel Management
Aloha and thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
Good value for the money, good swim beach and decent pool. Close to Kanapali and Lahaina
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Thank you for your visit. We are glad you enjoyed your stay and appreciate your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Livermore, CA

Great beach but the rooms need updates

Posted Jul 1, 2014
The beach was great, so spend as much time as you can out there rather then in the room. The room was clean but it needs some updates to the beds, couches, cabinets, and decor. However overall the stay was great. My kids loved the beach and pool. The staff was pleasant but a few were so-so.
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Hello, Scott. Thank you for taking the time to share your comments. We are glad you enjoyed the beach, and that our resort staff made a good impression. We appreciate your feedback and hope you will consider another stay with us on your next visit to Maui.