Ratings based on 1,940 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Pleasanton, Ca.
Great viewsPosted Mar 26, 2015
Friendly staff especially Maryiln our housekeeper. Walkable to Whalers Village. Wonderful views.
for Everyoneby A verified travelerfrom aurora, il
Posted Mar 14, 2015
We always stay here when we travel to maui and Will continue to do so. Excellent accommodations, staff, service and location.
for Everyoneby A verified travelerfrom Dallas, TX
Beautiful grounds and friendly staffPosted Mar 14, 2015
I'm thrilled we chose to stay here for our first trip to Maui. The hotel has so much to offer. Plus, it's location can't be beat. Every staff member was friendly and welcoming from check-in until departure. The pools are gorgeous, plus there's fantastic snorkeling right in front if the hotel. We tried several restaurants on the property and all were great, including Teppen-yaki Dan which is much better than other more well known restaurants of that type. There's a short walk to whaler's village and a trolley ride to Lahaina. We really enjoyed our stay here and all the great amenities offered.
for Everyoneby A verified traveler
Posted Mar 13, 2015
Very nice stay. Our original room was not available so we were upgraded and everything worked out very well
for Everyoneby A verified travelerfrom Denver, CO
GreatPosted Mar 9, 2015
Stay was great. Staff was super nice. Our luau was rained out and the concierge got us booked for another of the next night at the Hyatt and it was great. The valets knew who were by the next day by name. Would recommend your hotel to all our friends
for Everyoneby A verified traveler
Great hotel with perfect location and unique beachPosted Mar 6, 2015
Pros: Nice rooms, great view, pristine beach, good staff, good food, clean and centrally located
Cons: The beds were a little soft for my liking. Ended up with sore hips from sinking so far into them.
Location: Right at the far end of Kaanapali beach, you can walk to any of the other resorts or the Whalers' Village shopping center. Golf course nearby as well.
Everything about this place was really great. The rooms were comfy and nicely appointed, the facilities and amenities were top notch and the staff was excellent. Good food in the restaurants, but of course it's pricey and you can experience more local flavor if you venture out. Hotel is centrally located on Kaanapali beach, easy walking distance to the Whalers' Village and other resort hotels. The section of beach attached to this property is very unique, with one of the hotel buildings being built directly into the Black Rock formation. Black Rock makes for some very interesting snorkeling right outside your doorstep. I personally swam with the honu every single day, and you can hear the whales singing as clear as a bell from here. The sand and water are pristine. Rent or bring your own chairs and umbrella though, as the hotel charges WAY too much for theirs.
for Everyoneby A verified travelerfrom Rockford, IL
A room with a viewPosted Mar 3, 2015
Beautiful view from ocean front room. The room itself was average, nothing unique or special about it. The bed and pillows were quite comfy. A bit of a confusing walk to get to the beach/main part of the hotel from our room in building 6. Overall the hotel met our expectations. Good food at both restaurants.
for Everyoneby A verified travelerfrom santa monica, ca
great location and good for families.Posted Feb 23, 2015
Cons: more staffing.
Location: black rock/ beautiful beaches
great location. clean and well kept. Maybe slightly understaffed but staff were nice
by A verified travelerfrom Boston, MA
Great resort, mediocre roomsPosted Feb 22, 2015
Pros: The resort grounds were awesome, the pool was great, staff was largely very good. We had a great time.
Cons: See above.
Location: Leilani's beachfront grill in Whaler's Village was our favorite restaurant; the fish tacos were incredible!! Maui Brewing Company was a close second.
We stayed at the Sheraton Maui for our honeymoon for 10 days. We had reserved a king bed room 5 months prior, and when we arrived they did not have a king bed room for us. The receptionist was not apologetic at all about this. The room itself was on the first floor, with a lot of people traffic causing noise, the AC barely worked, the room wasn't that clean, and the water pressure was terrible. When I called the manager about this, he was more apologetic, and did send workmen to assess the above mentioned problems, but couldn't get us into a king room any sooner. We were able to transfer into a king room 3 days later, which was also very inconvenient. The king room was better- quieter, cleaner, the AC worked better, but the bathroom sink was leaking all over the floor. And then, one night, the fire alarm on our floor only, went off and woke us up. Again, the same unapologetic receptionist did nothing to allay our concerns. On our second to last day at the hotel, a staff member knocked on our door and asked why we haven't left yet - they had us as checking out a day earlier than planned. We had already paid for 10 nights, so we were reall upset about this. Because of all of the hassle they caused us, my husband called the manager again, who did waive 5 days of resort fees for us, which helped. The resort grounds were incredible; the pools, beach area, and staff were all wonderful. The resort restaurants were very over-priced, but I guess that's par for the course in Maui.
by A verified traveler
Horrible!!!Posted Feb 19, 2015
Pros: The view
Cons: Customer service
Location: Surrounding locations were great. We spent all of our time on other hotel sights. The Westin and Hyatt were close by.
We did not have a good experience. First, I booked my hotel room back in September for a Kind Bed. When we checked in I was told that they were sold out and all they had available were double queen beds. We agreed and then two days later they told us they found a King room. We moved all of our luggage into another room and it was a even worse. The shower flooded the bathroom floor every time we used it and there was no vanity for you to put your things. I went and talked to a customer service rep and they were SO RUDE! I was appalled by how rude they were. So I went to another person and all they said there was nothing they could do. We basically felt like they didn't care that we were having these problems. I don't understand why we would even make reservations 5 months ahead of time if we are not going to be guaranteed them. Over half way through our stay we moved into another room and by this point we were over it. My husband and I spent a lot of money to go on vacation and the Maui Sheraton could not have been a bigger disappointment to us. We will NEVER stay at another one.