Ratings based on 1,900 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Seoul
Close to black rockPosted Jan 25, 2015
Good place to relax without price
for Everyoneby A verified travelerfrom washington, Bellingham
SheratonPosted Jan 24, 2015
Pros: People friendly,clean,nice views
Location: Restaurants, shopping
Only negative is there hidden charges that get added to your bill. Resort fees and other none explained charges!!!!
for Everyoneby A verified travelerfrom san ramon, ca
Awesome hotel on beachPosted Jan 23, 2015
Pool was great for little kids. Beach waves in front of hotel is too dangerous for little kids. Baby beach was close to hotelby car, so it wasn't a big deal. On luau nights, we can watch the show for free on second story balcony. Since we showed up during low season, we were able to upgrade our standard room to ocean view suite and access to platinum level lounge for free breakfast and dinner snacks and drinks for an extra $100; a night.
for Everyoneby A verified traveler
Totally pamperedPosted Jan 22, 2015
Very nice settings, exceptional staff, expensive but worth it
for Everyoneby A verified travelerfrom australia
Great locationPosted Jan 20, 2015
Hotel is perfectly located on the beach with snorkelling right there. Hotel staff are not up to usual standard of service in the USA so avoid the front desk except to check in and out.
for Everyoneby A verified travelerfrom USA
Hotel on the beachPosted Jan 19, 2015
Pros: The yoga/Pilate class by Genna in the mornings in the hotel was my favourite part of not just the hotel but of our trip - worth the extra charge imo.
Location: Near beach, scuba, pool, parasailing, short walk to restaurants and shops.
Our family visited Hawaii mid-November. The hotel staff were professional and friendly. The room we had had a nice view of the beach and ocean. We used the free shuttle to get breakfast supplies from the Safeway to save some money on food expenses. The shuttle was also convenient to visit the restaurants in Lahaina. We visited the beach and ocean each day and walked the beach at night under the stars. We also visited the hotel pool and hot tub each day. The pool is popular so sometimes it is difficult to find a spot to sit or leave your belongings. Used the balcony in the mornings to eat breakfast and at other times to just relax. TV in the room but we never turned it on so cannot comment on what was available on it. It is a short walk to Whaler's Village for shops and restaurants. We also took the shuttle to town for more restaurant selections. We signed up for parasailing on our last day but the winds were blowing from the wrong direction so they could not take us up. No issues getting a refund.
for Familiesby A verified travelerfrom New England
Good location, not great valuePosted Jan 19, 2015
Cons: Provide free snorkeling equipment with the room. At these prices, why not?
Location: Snorkeling at Black Rock. Head up the road to Merriman's for dinner.
Excellent location. right on a beautiful beach, and right next to a great snorkeling spot. But sleeping room was on the small side. Bathroom was not up to luxury standard. Overall it was a bit pricey for the quality of the room.
for Everyoneby A verified travelerfrom Massapequa Park, NY
a slice of paradisePosted Jan 13, 2015
Pros: The location of the Black Rock wing is secluded and the parking is extremely convenient to the rooms, and the panoramic view is breathtaking.
Cons: the pathway along the water can be paved and well lit to include signage on how to get to black rock through the buildings/elevators
Location: 45 min drive south to Kehei for park like setting along a beach front, 45 min north drive to enjoy sunset watching fine surfing techniques of locals.
I was in the Black Rock section of the hotel, which is at the highest peak of that area. The back patio faced out to a small well manicured garden and about 15 feet from the back door was the rocky drop into the beautiful blue ocean. We arrived late afternoon because check in is at 3 pm. At the foot of the mountain to the north a well traveled beach embracing a deep blue pacific clear water with darker spots showing evidence of reefs where aquatic wildlife was sure to be as snorkelers were peppering the waters. Further out into the water there were all fashions of boats, the most eye catching of which were the sailboats. After we unpacked, we set out for 20 minutes walk to the Whalers Village Shopping Center and enjoyed shopping and a delicious seafood soup dinner at the Hula Grill with live entertainment fitting for the water front island experience. I highly recommend this hotel, my daughter, 18 years old, enjoyed the Yoga/Pilates class in the morning with other guests, soon after we took a 5 minutes drive to Lahaina's Front St where we enjoyed breakfast comparable only to Italy's cafe-bars and an authentic Gelato while shopping for souvenirs to bring home. After we walked in and out of numerous art galleries of all varieties of art mediums from Smithsonian revered, Peter Lik photo gallery to Erte' statues and prints to smaller art pieces from local artists such as Albert Molina. The other side of front street is waterfront, which is mesmerizing after a nice lunch ($-$$$).
by A verified travelerfrom J
Posted Jan 13, 2015
Hotel was under construction work during our visit and we were not happy with the noise.
by A verified traveler
Never stay herePosted Jan 12, 2015
Pros: The housekeeping staff did a good job, despite the rooms poor condition. The guy from photo department did a good job for our photography package.
Cons: Everything from service to facility
Location: Nothing interesting
Its so called high end resort for the name brand but charges atrocious and not worth the money.Staff was rude and unfriendly,did not greet us well on arrival.Did not share relevant information, direction about resort or stay.Just gave the brochure and when asked some questions,told us to go through the small brochure.In fact when we asked if there is coffee (meant in the room) and breakfast buffet, the receptionist responded saying that "Nothing is complimentary,everything is charged here". Well,that's true,you just get room with standard facilities and pay extra for anything else you need in room,resort & even beach chairs. The hotel room was old and dingy with ants.Not worth the price you pay for, just a standard room with terrible bathroom plan. No private beach or complimentary beach chair for people staying in resort.Entrance and exit to parking is so narrow in such a huge resort that you can literally see marks of cars bumped to the pole near entrance ticket slot.Nobody is in the pool because it's freezing. Small hot tub is always overcrowded.Resort also charges a universal, non-optional "resort fee" of $36/night to include parking, internet (very slow) etc.The tote bag with resort fee is not Hawaiian bag but poor quality tote bag with Sheraton name brand on it.Breakfast buffet not great and worth for $30pp. We have been to many places and stayed in beach resorts so we can expect basic amenities. I am never choosing any Sheraton property again. Stayed January 201