Ratings based on 1,651 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Florida
Great HotelPosted Jul 25, 2014
Pros: We liked the breakfast buffet, beach, swimming pool, and size of room.
Location: The Sheraton is in a central location. There is a golf course across the street, Whalers Village is within walking distance.
When I was looking at booking a hotel in Maui, the Sheraton was not on my list based on previous reviews. However, I was wrong. The Sheraton Maui Resort and Spa is a great hotel. Please be aware that there is a resort fee.
for Everyoneby A verified traveler from roseville ca
Fun family vacationPosted Jul 24, 2014
We had a wonderful time in Maui. The Sheraton was lovely and close to everything. I would definitely recommend it.
for Everyoneby A verified traveler from honolulu
Beautiful hotel.Posted Jul 24, 2014
We had a wonderful stay and look forward to our next trip to Maui. Great amenities and kid friendly!
for Everyoneby A verified traveler from sunnyvale, CA
Back to paradisePosted Jul 22, 2014
We stayed here for our honeymoon and returned 11 years later with our children. It was just as wonderful with kids. We had a blast.
for Everyoneby A verified traveler from New Jersey
Great locationPosted Jul 22, 2014
Location is truly excellent right next to Black Rock with cliff dives every night, turtles just offshore and stunning sunsets. Good choice of restaurants at the hotel plus a short walk to Whalers Village for great shopping and more restaurant choices. The concierge service was excellent and the beach divine. We would defiantly go back to this hotel.
for Everyoneby A verified traveler
Staffs are really nice.Posted Jul 22, 2014
Pros: Scenery is beautiful.
Room is too small considering the price. Drinks in the swimming pool are not very good. But the staffs there are so nice to help you.
for Everyoneby A verified traveler from San Diego
Beautiful hotel, great locationPosted Jul 20, 2014
Pros: Great location and ocean views and accessibility.
We had a wonderful room, excellent service and a great, unencumbered view of the ocean!!
by A verified traveler from california
Close to the beachPosted Jul 20, 2014
Pros: The location to the beach.
Cons: Management and front office staff.
Location: The beach and golf were on site. Everything else you had to trolley or cab. It was on a strip of high rise hotels.
We were so excited to be in beautiful Maui, and after checking the reviews equally happy to book the Sheraton hotel spa! However, when we arrived our room had been given away although we paid in advance! We had to wait for a room to be ready because hotel was overbooked! After a 6plus hour flight that was not fun. We let that go and finally settled into a room. Cleaning seems to be a problem, so I called and went to the front desk and it took housekeeping more than 30 min. To come around. The next day we were moved into another room. It was not clean and the temp was very cold! Could not sleep it was so cold! The next day they tried to fix the thermostat, it was broken and it took 3 different people to fix it. Day 3, again room was not cleaned when we got back from golfing all day! It was around 5pm. The maid started arguing about who should clean the room! Day 4 we were out hiking all day and again we had to see the front desk, room was not serviced! And we were accused of smoking on our patio as soon as we arrived, we had been gone all day and did not smoke anywhere in the hotel at all! Upon check out we were charged for water we did not drink, the front desk help was rude and argumentive! I had to visit the front desk every day of our trip and deal with management who was slow coming because they are the only people with authority to fix things! On a happier note the Black Rock Spa was very good on site, but independent from the hotel, and they let you know it
for Everyoneby A verified traveler from California
Beautiful!!!Posted Jul 19, 2014
We had an awesome time!!! I will be returning very soon!
for Everyoneby A verified traveler
Totally love the view and location of this hotel.Posted Jul 18, 2014
Pros: Our waitress at breakfast Mireya was so friendly and we loved getting to have her when we came to eat. She always went the extra mile for us.
Cons: The check in and photo desk could be helpful and give you more information
Location: Loved the location and was close to things to go do.
We had a really great time. The ladies that check you in were not very friendly and wasn't really helpful or pleasant to answer our questions.