Ratings based on 2,017 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Great Place to stay

Posted Jul 2, 2015
Pros: Location, Location, Location
Cons: Self parking garage navigation
Location: Right next to Black Rock and within a 10 minutes of everything you could possibly want to do.
Had a wonderful time at the Sheraton Maui. Everything is pricey. But you are in Maui...what do you expect. The only real negative I would add is the self parking garage was a little difficult to navigate. But the location, the atmosphere all exceeded my expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from ca

Steps from rooms to (for Maui) crowded beach

Posted Jun 29, 2015
Fun location. Compared to other resorts the polo is weak. Great beach. Good snorkeling.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

On the beach. 10 minute walk to whalers village.

Posted Jun 28, 2015
The resort is on the beach. Concierge is very helpful with guests, I just wish we didn't have to wait so long at times to see them. Room staff and front desk staff are exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice hotel on the beach

Posted Jun 26, 2015
This was our second stay and would highly recommend it
5 out of 5
Recommended
for Everyone
by A verified traveler from cali

Good times

Posted Jun 24, 2015
Everyone was great! Food was great! Hotel was clean and staff was very nice
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Great hotel

Posted Jun 24, 2015
Loved it. They have a friendly staff, great activities and the famous black rock is right outside (people jump off/ dive off it). Around the black rock is also a great spot to snorkel :)
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 23, 2015
Right next to some great Snorkeling at black Rock. Fun to roll out of bed onto best beach on Maui. Lots of activities and amenities at the resort. We saw sea turtles every day of our stay. Cliff jumping and swimming were perfect. Fun for the whole family. Small rooms though. All staff were very friendly and helpful except the lady that checked us in. She was very pushy about trying to upgrade our room to a suite for an extra 100 dollars a night. She kept making us feel like second rate citizens since we had booked through a third party (Expedia). Also was surprised by 36 dollar resort fee per day. We also had to pay 35 dollars to get a microwave in our room as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Sheraton black rock poiny

Posted Jun 21, 2015
The location is excellent, just in from of black rock point, I think the best skorkeling area in Maui. However, the room was basic, the bathroom was not the best and the garbage was left with food inside. Another disappointing aspect was they will give you a photo study and a free picture , but if you want to buy it, is so expensive , each picture is $40 and you will want to buy all of them for $300!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Magnificent-Simply Perfect

Posted Jun 18, 2015
Pros: Everything.
Cons: Nothing.
Location: Anything.
From the clean, large, and updated rooms, to the endless amenities, to the perfect location to the indescribably attentive staff, this is by leaps and bounds the best overall hotel experience I've ever had. I will never stay anywhere else in Hawaii again. Pay what it costs- you must stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Amenities and proximity to lovely surroundings=fab

Posted Jun 17, 2015
We made relatively good use of its offerings: restaurants, grounds and exercise facility was adequate to great. Nice, laid back staff was kind and helpful, but not annoyingly in your face. felt like we had privacy but someone always willing to help if we needed it. That being said, didn't have great luck with concierge. She seemed new and immature and not too knowledgeable.