Ratings based on 1,719 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from fairbanks, alaska

Wonderful spot

Posted Oct 17, 2014
Pros: Everything. Everything!
Cons: Can't think of one thing we didn't have.
Location: Walking the beach walk, swimming so close to ocean and the pool was large and fun
People working there were so wonderful. Maid service was excellent. I will definitely come back. Clean and spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Great place to stay

Posted Oct 16, 2014
Maui experience the best. Great location. Will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Clean Rooms, Great location

Posted Oct 16, 2014
Pros: Location, cleanliness, bed linens, great staff, Black Rock, live music by the pool at night.
Cons: Lower resort fee. Free use of beach chairs for Resort guests.
Location: Whalers Museum, shopping, and several restaurants just down the beach.
My husband and I loved our trip to Maui. The Sheraton Maui was the perfect resort for us. Our room was clean and the bed was so comfortable. In my travels, I have seldom found a bed that actually gives me a good night's sleep. The pillows and linens were top quality and made my vacation feel like a vacation. The pool side bar even cut fresh pineapples for us! The staff was super helpful. The location is perfect. Just a walk down the beach to Whalers Museum and shops and many restaurants right on the beach. We will definitely stay here again. We highly recommend this resort. It truly was a perfect vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous location! Beautiful resort!

Posted Oct 13, 2014
Cons: Very expensive.
The breakfast buffet is quite expensive but if you walk down to Whalers Village and eat at Ruby's you will have great breakfast for a 1/3rd ofor the price. This resort is great for relaxation as nothing happens after 10:30pm. Great for early risers like myself and the many joggers I watched from my patio each morning as I drank my Starbucks Coffee.
3 out of 5
Recommended
for Couples
by A verified traveler from Melbourne

The grounds were fantastic but the room was old

Posted Oct 13, 2014
Pros: The pool area was great as well as the grounds. The massage/spa facility was great also
Cons: the rooms need to be uodated
Location: You can go snorkelling around Black Rock and swim with turtles which is great and there are a lot of fish swimming around very close to shore
We had a really nice time by the pool and the beach. The bars were great. The prices of dining at hotel were a bit on the expensive side and we were discouraged from eating there often
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Perfect location

Posted Oct 11, 2014
Beautiful views, right on the beach. Snorkeling is amazing. Breathtaking lobby. Efficient, friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Awesome First Time Experience

Posted Oct 10, 2014
Pros: Location, Amenities, Friendliness of Staff
Cons: Rooms felt a little dingy, but overall clean
Location: The hotel offered lots of activities. It was also walking distance to other resorts.
It was my first time in Maui and it was great! The staff was friendly. When it came time to check out, it took a bit longer than it should. There were quite a few folks checking in and out and only one person available. After about 20 minutes, someone else came out.
3 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara

Good location

Posted Oct 9, 2014
Pros: Location and the yoga teacher.
Cons: Reception was a nightmare. There were long lines. Even when the lines were not bad, the staff was talking on telephones and ignoring the people wait
Hotel is well-located, older, but well-maintained. Food and services are expensive, but Genna, the yoga teacher was excellent.
3 out of 5
Recommended
for Everyone
by A verified traveler from il

Close to beach and excellent stagf

Posted Oct 9, 2014
Had very pleasant but short stay. Staff is very friendly snd courteous.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast,Qld. Australia

Beautiful Sunsets

Posted Oct 8, 2014
Pros: The hotel was close to the beach, a short walk to Whalers Village. Good shopping, with excellent restaurants and bars. Beautiful sunsets. Free shuttle
Cons: The hotel could do with an upgrade, it's a bit tired in places.
Location: Beautiful location, very scenic. Swimming, snorkelling, paddle boarding, surfing,sailing,golf,shopping. Anything you want.
We had a lovely holiday, days spent on the beach, swimming, snorkelling, reading and just relaxing.