Ratings based on 1,741 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fontana, CA

Excellent hotel right off the beach

Posted Nov 13, 2014
Pros: Everything...
Cons: More restaurants...
Location: Location is right on the beach at Black Rock. Activities include; swimming, boogie boarding, paddle boarding, diving off of Black Rock, snorkeling
The hotel is very nice and clean. Located on the north part of Kaanapali right at the Black Rock. We reserved a garden view room but it also came with an ocean view. Big balcony, spacious room with fridge. Really enjoyed staying there. Choice of restaurants is a little limited but Whalers Village is a short walk south and there's a lot of restaurants there. Also dining at the other hotel is a good choice. If you stay here definitely experience the Luau. Great food and a great show. Well worth it. The beach is perfect for snorkeling. We got to see the sea turtles and plenty of fish and marine life. If you want to see the turtles you should get out and snorkel around 7am. That's the best time to see them. The swimming pool there is really nice too. Plenty of seating around the entire pool area. This hotel is a must if you are looking to have a nice vacation. It is also very kid friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Costa Rica

Great hotel, great price and location

Posted Nov 12, 2014
Pros: Location, Great pools and facilities
Cons: Include breakfast on the price
Location: Old Lahaina is a must while you stay at Maui. Also rent a car and go to Paia, most beautiful town in Maui.
Went for our honeymoon and decided to stay at a nice hotel. Sheraton Maui was great for the occasion. Had dinner at the restaurant and they even treated us with a nice courtesy desert.
4 out of 5
by A verified traveler

Very pleasing experience but had secret charges

Posted Nov 9, 2014
Very pleased with the room, surroundings and staff. Shopping mall was within 5 minute walk. Was displeased with a $37/day charge that I learned at the day of my departure.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

Relaxing

Posted Nov 3, 2014
The Sheraton does not disappoint at kaanapali. Second time I've stayed and better the second time. Location, location, location!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2014
One of my very favorite hotels on Maui. Best beach and always easy to get a sunny spot by the pool. Wonderful salads and sandwiches
3 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Great location watch locals!!!!!

Posted Nov 1, 2014
Location is great, walking distance from food and shopping, free shuttles. Excellent snorkeling. Bed hard. Local kid stole our bag with $3000 in electronics on property by pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay

Posted Oct 28, 2014
Pros: awesome view. Room service. pool amazing. walking distance to everything. quiet beach just north.
Cons: Pillows were way to soft. zero support for your neck. Not a biggie.
Location: surf beach snorkel pool etc
Great as always. Stay in building 6 views are amazing! Very quiet but easy access to everything. The whalers village was where it was at for food. The resort restaurants were not amazing but room service was the best on the site. Food allergies such as Celiacs were easily accommodated via room service which was a surprise.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Beautiful hotel

Posted Oct 26, 2014
The best hotel we have ever stayed at! The grounds are imaculate, a beautiful stretch of beach only a few steps away. The staff, food, drinks are wonderful. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great time

Posted Oct 26, 2014
Pros: Everything
Cons: I was happy. Can't think of anything at the moment.
Perfect place. Location, beach. Staff was very nice. Glad I stayed here.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom denver

Good location. Bad amenities

Posted Oct 25, 2014
Location was good for maui. Parking was a nightmare. Not enough for clients staying on property