Ratings based on 1,697 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2014
Went for our honeymoon and had a great time! Massages were wonderful and the pool was very clean. Awesome water sports available and great food all around.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, New Zealand

Great location, just needs a few tweaks

Posted Sep 13, 2014
Pros: The pool and the beach
Cons: Rooms a little tired. Didn't need the phone calls from the Starwood Preferred Guest desk.
The hotel is situated on a lovely beach, with a great swimming pool. Staff were friendly enough. A great location within easy walking distance to the Whalers Village.The hotel room we had was a little tired and need of a refresh. We were initially billed for valet parking each day even though we hadn't used it, and double-billed for a dinner, so I recommend checking your invoice carefully at check-out. With a few tweaks - this would be a great resort!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel, staff and location!

Posted Sep 12, 2014
Had an amazing time! Would definitely recommend this resort.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

They carge us for day beds ,refrigerator made nois

Posted Sep 10, 2014
They carge us for day beds ,refrigerator made nois, tub shower combo was old
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Amazing hotel but a lot of extra fees

Posted Sep 9, 2014
Hotel was amazing and one of the best on the island. Will return again for sure. Just be prepared we paid and extra $400 in taxes and valet fees and few other things on 4 nights
2 out of 5
by A verified traveler from Vancouver, BC

Worst service, mediocre hotel. Go somewhere else!!

Posted Sep 8, 2014
The beach and pool area are the only redeeming features of the hotel. If your looking for Customer service I'd go somewhere else. The Sheraton is part of the Starwood group and we didn't see any indication of that. This hotel ruined our honeymoon and didn't care either.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Near Black Rock is the best!

Posted Sep 8, 2014
It's Maui...not much more can be said. Close to Black rock is a big plus, but also the facility and pool is outstanding.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent accommodations. Everything was perfect!

Posted Sep 7, 2014
Beach area was clean, and the staff was excellent. We could not have picked a better place to celebrate our honeymoon. We will visit here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Sep 5, 2014
Great experience. Our room was upgraded to one with ocean view which was a nice surprise for my birthday. Would ewcommend this hotel to my friends.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

beautiful resort on the beach

Posted Aug 31, 2014
really nice resort enjoy the stay but a bit pricey especially with extra hotel extra taxes (like property fee vacancy fee and occupant fee) which are not included in hotel rates. only in Sheraton Maui, that's ridiculous. Some staff not friendly at all especially at the front desk ( especially with Japanese background who was quite rude, which is not a nice welcome on your arrival in the Sheraton.) Also hostess staff for breakfast needs to work on a friendly customer service