Ratings based on 1,905 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, but fewer choices for higher price

Posted Jan 28, 2015
Pros: The concierges are awesome- lots of them have frequented what they are advertising, and Lorie was super helpful via phone even before arrival.
Cons: I love that you have loofahs instead of washcloths, but this year they kept falling apart- better quality needed? And the shuttle mishap above
Location: Loved Leilani's, Cannery Mall, Hula Grill, but there was a lot to do right in Lahaina town/Lahaina harbor if transport there were available as well.
We came to the Sheraton last year and were blown away by our experience. We loved that everything we wanted to see was so close that we could walk or shuttle, and we never missed not having a car. The beach was spacious with great on-site snorkeling and sunset vistas, the grounds picturesque, and we slept like babies in the beds. Concierge service both years was AWESOME with great choices for activities, surprisingly reasonable prices for what you get, and staff who had actually experienced what they were advertising first hand. The Luau was fabulous, too, and we had no regrets going to the same one twice. Those things are still all true, but we were a bit disappointed with some of the changes; one of our favorite parts of the Sheraton was its great food on location. We ate at the Cliff Dive Bar many times because they had such awesome food right on the beach- and they got rid of all of it this year!- The skewers of Mahi Mahi, steak and shrimp, the freshly grilled pineapple and cornbread, the salads with lilikoi dressing- all of it was replaced by burgers and sandwiches. Who comes to Maui for a good burger? We ate a lot at Leilanis and the Hula Grill instead- still AMAZING food off site, but really missed our sunset dinners on the beach. Also our shuttle to the airport was somehow scheduled for the wrong day and we were quite frightened we would miss our flight. The transport company adjusted amazingly, but it was scary that the Sheraton didn't fix it when they set it up.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma

Lovely hotel with great staff

Posted Jan 28, 2015
Pros: Friendly, professional staff, the location, the rooms, the rental car office on-site
Location: Great beach access and pool onsite, restaurants at the hotel and several more within walking distance
We stayed at the Sheraton for three nights on vacation, and our experience was excellent from the start, when we checked in with Gabe. He made us feel very welcome and found us a room with an excellent view. The hotel's consideration for military members was very kind. We also worked with Bri, the concierge, who made it easy and fun to plan all of our activities during our stay. The pool is beautiful, but the location to the beach and the view of the black rock are perfect. Several restaurants and some shopping are within walking distance, as well. Would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Great hotel right on the beach.

Posted Jan 26, 2015
Pros: The pool area was wonderful. The hotel was in a great location. Loved the beach and swimming with the turtles.
Cons: The food and drink prices were a bit high, but everything was tasty.
Our beachside room was wonderful. All the staff were friendly. We had a great vacation.
4 out of 5
Recommended
for Families
by A verified travelerfrom Minneapolis

Pleasantly surprised!

Posted Jan 26, 2015
Cons: The check-in experience varied greatly. I was greeted by a polite man named Gabe, but the blonde woman working with him was rude to everyone she work
Location: Great location! Easy access to awesome snorkeling and tours. Whaler's Village was nearby, offering shopping, restaurants, and a market.
A group of us stayed at the Sheraton Maui this past January. I had prepared to be disappointed in a few areas based on previous reviews, but I was pleasantly suprirsed. I had a lovely experience from start to finish. No issue getting a lounger or a towel, no problems with wifi or room cleanliness. The grounds and location were exceptional. A few reviews complained of the unheated pool. Perhaps it was cooler weather when they were there, but the pool was wonderful while we were there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice hotel

Posted Jan 26, 2015
Pros: Location, view, beach
Cons: Would like to see a few more on site food options
Location: Area is excellent. Walk to whaler's village, short drive to lahaina. Lots of good restaurants within short drive.
Enjoyed this place. We got a good room on 3rd floor on end by ocean, maybe 40 yards from the water. The hotel staff was good and friendly. Our room (end rooms only?) had a wrap around corner lanai which was awsome. The self parking was good, using room key to come and go. We didn't have any problems with internet or towels, etc...
3 out of 5
by A verified travelerfrom Seoul

Close to black rock

Posted Jan 25, 2015
Good place to relax without price
4 out of 5
Recommended
for Everyone
by A verified travelerfrom washington, Bellingham

Sheraton

Posted Jan 24, 2015
Pros: People friendly,clean,nice views
Cons: Billing
Location: Restaurants, shopping
Only negative is there hidden charges that get added to your bill. Resort fees and other none explained charges!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san ramon, ca

Awesome hotel on beach

Posted Jan 23, 2015
Pool was great for little kids. Beach waves in front of hotel is too dangerous for little kids. Baby beach was close to hotelby car, so it wasn't a big deal. On luau nights, we can watch the show for free on second story balcony. Since we showed up during low season, we were able to upgrade our standard room to ocean view suite and access to platinum level lounge for free breakfast and dinner snacks and drinks for an extra $100; a night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Totally pampered

Posted Jan 22, 2015
Very nice settings, exceptional staff, expensive but worth it
3 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Great location

Posted Jan 20, 2015
Hotel is perfectly located on the beach with snorkelling right there. Hotel staff are not up to usual standard of service in the USA so avoid the front desk except to check in and out.