Vista desde la habitación

Opiniones de Fairmont Kea Lani Maui

4.5 out of 5
Fairmont Kea Lani Maui
4100 Wailea Alanui Dr, Kihei, HI

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 739 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 186 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 43 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 1002 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.2/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JOSE SALVADOR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En general bien
Se hospedó 3 noches en julio de 2023
Respuesta de April Kala | Director of Front Office, el 5 sept. 2023
Aloha Jose, Mahalo nui loa for taking the time to share your feedback with us, we sincerely appreciate it. We are thrilled to read that your ʻohana had such a memorable stay with us. We look forward to being presented with the opportunity of welcoming you all back to paradise in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excelente

LILIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomiendo ampliamente
El hotel esta muy bonito. Realmente vale la pena llegar a hospedarse ahí. Es de los pocos hoteles con acceso directo a la playa. Playa hermosa. No incluye desayuno. Pero con el fee puedes utilizar estacionamiento, camas de playa, toallas y otras actividades. Lo recomiendo.
Se hospedó 3 noches en julio de 2023
Respuesta de Karla Vega, Guest Relations Manager, el 15 jul. 2023
Aloha Lilia,Con gran alegría recibimos sus comentarios tan positivos. Nos sentimos complacidos de saber que su visita en Fairmont Kea Lani ah llenado sus expectativas en todos los sentidos.Gracias por su reconocimiento a nuestra labor y a la atención de nuestros asociados. Tratamos de que cada uno de nuestros huéspedes y visitantes se sientan como en casa y disfruten cada momento de su estancia.En nombre de nuestra Ohana, esperamos tener el honor de recibirle pronto nuevamente. Tenga por seguro que le estaremos esperando con los brazos abiertos.

8/10 Bueno

WAI WING

Se hospedó 5 noches en noviembre de 2022

8/10 Bueno

Marta

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El hotel esta en muy bien ubicado en Wailea, en muy buen estado, los cuartos muy grandes e impecables, con balcón, muy cómodos. Tiene acceso a una muy linda playa. Tiene varias opciones para comer y un market. Supermercado cerca y heladera en el cuarto. Un shuttle al shopping a 3 minutos que va y vuelve continuamente. Me llamo la atención la mala predisposición de una señora del front desk que nos atendía muy mal y de las chicos que nos daban las reposteras en la playa, siempre sucias y de mala gana. Guardan las reposteras y las toallas demasiado temprano y a veces se quedaban sin toallas.
Se hospedó 6 noches en febrero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lujoso y romántico
El hotel est precioso es muy lujoso y los detalles son impresionantes el servicio es espectacular la playa hermosa
Respuesta de Fairmont Kea Lani, el 2 sept. 2016
Thank you for your wonderful review. It’s outstanding to learn that you had a luxurious experience and especially enjoyed the excellent service and beautiful beach. Your feedback and compliments are greatly appreciated. It will be our pleasure to welcome you back to the resort again soon. Warmest aloha, Younes Atallah

10/10 Excelente

Sarah Jane

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property. Spectacular!
Se hospedó 5 noches en marzo de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 25 mar. 2024
Aloha Ms. Sarah Jane, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our property Fairmont Kea Lani beautiful and spectacular. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. Warmest aloha!!

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en marzo de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 25 mar. 2024
Aloha Ms. Emily, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise! A hui hou! Warmest aloha.

10/10 Excelente

Stathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 22 mar. 2024
Aloha Stathy, Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise at Fairmont Kea Lani! A hui hou! Warmest aloha.

10/10 Excelente

Rick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best area on Maui
Se hospedó 5 noches en marzo de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 18 mar. 2024
Aloha Mr. Rick, Mahalo nui loa for your wonderful feedback! We're thrilled to hear that you found our area at Fairmont Kea Lani to be the best on Maui. It's always our goal to provide our guests with an exceptional experience and knowing that you enjoyed your time here means a great deal to us.If you have any further comments or if there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure your visit is nothing short of fantastic.We sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excelente

Bradley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic property. Staff is amazing and the resort is immaculate. Wonderful views everywhere. Absolutely will return
Se hospedó 5 noches en marzo de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 15 mar. 2024
Aloha Mr. Bradley, Mahalo nui loa for your wonderful feedback! We're delighted to hear that you had an amazing experience at our hotel, enjoying the resort and prime location in Wailea. It's fantastic to know that our team contributed to making your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back for another splurge-worthy visit to paradise Fairmont Kea Lani!

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great stay at the Fairmont Kea Lani for our honeymoon. The suite was incredible, such a large room and perfect for our 9 night stay! Food at property was expensive but that’s to be expected in Hawaii. Nice pools & beach! Don’t miss out on the canoe experience!!
Se hospedó 9 noches en diciembre de 2023
Respuesta de Karla Vega, Guest Relations Manager, el 18 mar. 2024
Mahalo for choosing Fairmont Kea Lani for your honeymoon and for taking the time to share your experience with us!We're delighted to hear that you had a fantastic stay with us and that you found your suite to be incredible. It warms our hearts to know that our accommodations provided the perfect setting for your 9-night stay, creating beautiful memories during such a special occasion.We understand that dining costs can be higher in Hawaii, but we're thrilled that you still enjoyed the culinary offerings at our property. Your satisfaction is our priority, and we strive to provide exceptional dining experiences that complement your overall stay.It's wonderful to hear that you made the most of our pools and beach. Our picturesque surroundings are indeed perfect for relaxation and enjoyment. And we're so glad you had the opportunity to experience the canoe adventure – it's truly a unique and memorable activity! It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise.

10/10 Excelente

Roger

Viaje en grupo, Viaje familiar
Accommodating staff!!! Oh my goodness our vacation was perfect!
Se hospedó 10 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 3 mar. 2024
Aloha Mr. Royer, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We hope to welcome you back again soon for another fantastic stay!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful staf is amazing.
Se hospedó 10 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 3 mar. 2024
Aloha Mr. James, Mahalo nui loa for your glowing review! We're thrilled to hear that our staff was able to make your vacation absolutely perfect. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We sincerely look forward to the opportunity of welcoming you all back to paradise, A hui hou! Warmest aloha.

8/10 Bueno

Jon

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property, rooms were clean and comfortable. Every room is a suite which is great for families. I wish they had a 2 queen option instead of 2 double beds. Food at the pool was below average but the breakfast buffet was outstanding. Overall, very nice but very expensive! It would be nice to get breakfast included for such an expensive room.
Se hospedó 4 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 2 mar. 2024
Aloha Mr. Jon, Mahalo, for sharing your detailed feedback with us! We're delighted to hear that you found our property beautiful and enjoyed the clean and comfortable rooms. We understand the importance of space for families and appreciate your suggestion regarding the bed options.We're glad to hear that you enjoyed our breakfast buffet, although we apologize for not meeting your expectations with the poolside food. Your comments will be shared with our team for improvement.Regarding pricing, we strive to offer value for the quality and experience we provide. We'll certainly consider your suggestion about including breakfast with room rates. Your insights are invaluable as we continuously work to enhance our guests' experience. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excelente

Cheyenne

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved staying here! Ko’s food was very underwhelming but the rest was great!
Se hospedó 6 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 5 mar. 2024
Aloha Cheyenne,Mahalo for your feedback! We're thrilled to hear that you enjoyed your overall stay with us. We apologize that Ko's food didn't meet your expectations, and we'll definitely pass along your comments to our culinary team for improvement. We're glad the rest of your experience was great, and we hope to welcome you back soon for an even better dining experience. Warmest Aloha!

10/10 Excelente

Michael, Destin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 2 mar. 2024
Aloha Mr. Michael,Mahalo nui loa for your wonderful feedback and for rating us 5 out of 5! We're thrilled to hear that you had such a fantastic experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou! Warmest aloha.

10/10 Excelente

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Fairmont Kea Lani is the best of the Wailea resorts. The property is sprawling and beautifully maintained. The lobby and common areas have been wonderfully renovated. The rooms have also been renovated and are incredibly spacious and comfortable. Oceanview rooms are incredible. The brunch, for the price, needs to step up a notch or two. The brunch at the nearby Four Seasons is slightly less expensive and markedly better. But otherwise the food at Ko was fantastic. The pool was wonderful and the resort has one of the best beaches in Wailea. While our stay was pricey, that’s Maui and, even moreso, that’s Wailea. We loved our 4 night getaway.
Se hospedó 4 noches en enero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 24 feb. 2024
Mahalo for your feedback! We're thrilled to hear that you enjoyed your stay at The Fairmont Kea Lani and that you found our property to be sprawling and beautifully maintained. We're glad you appreciated the renovations in the lobby, common areas, and rooms, and that you found them spacious and comfortable, especially with those incredible ocean views.We appreciate your feedback regarding the brunch experience and are always looking for ways to improve. We'll certainly take your comments into consideration to ensure we provide a top-notch dining experience for all our guests. It's great to hear that you enjoyed the food at Ko, and we're delighted that you found the pool and beach to be wonderful amenities during your stay.We understand that Maui can be pricey, but we strive to provide exceptional value and experiences for our guests. We're thrilled that you had a fantastic 4-night getaway with us. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise with our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience! A hui hou!

10/10 Excelente

Rebecca, San Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 7 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 20 feb. 2024
Aloha Ms. Rebecca,Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! The pleasure was all ours, truly. We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excelente

Jamie, Rio Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The grounds, rooms and staff were all outstanding. I love that you can use the pool or spa, anytime of day or night.
Se hospedó 2 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 17 feb. 2024
Mahalo for your glowing review! We're thrilled to hear that you found our grounds, suites, and staff to be outstanding. We take great pride in providing top-notch service and amenities to ensure our guests have a memorable experience.Our 24/7 pool and spa access is indeed one of the highlights of our property. We understand that our guests have different schedules and preferences, so we strive to offer flexibility and convenience whenever possible.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excelente

Clarissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 17 feb. 2024
Aloha Ms. Clarissa, Mahalo nui loa for choosing Fairmont Kea Lani! We are so pleased to know that your ʻohana had such a wonderful experience while staying with us! We sincerely look forward to the opportunity of welcoming your ʻohana back for another visit! A hui hou!

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 10 feb. 2024
Aloha Mr. Paul, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

2/10 Terrible

Clark

Se hospedó 2 noches en enero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 12 feb. 2024
Aloha Mr. Clark,We're deeply sorry to hear that your experience with us fell short of your expectations, and we appreciate you bringing this matter to our attention. We take feedback seriously, and we'd like to understand more about what went wrong so we can make improvements. Please reach out to us directly to discuss your concerns further. Your satisfaction is our top priority, and we hope to have the opportunity to make things right for you.

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de April Kala | Director of Front Office, el 22 ene. 2024
Aloha Kathleen, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home while visiting the gorgeous island of Maui. It was our pleasure, welcoming your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Bueno

shaun

Se hospedó 3 noches en enero de 2024
Respuesta de Karla Vega, Guest Relations Manager, el 10 feb. 2024
Aloha, Mahalo for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Mahalo nui loa!

10/10 Excelente

Neil

Le gustó: Servicios
Amazing time! very friendly and accommodating staff! Will come back!!
Se hospedó 4 noches en enero de 2024
Respuesta de April Kala | Director of Front Office, el 17 ene. 2024
Aloha Neil, We are absolutely thrilled to read that your ʻohana had such a wonderful experience as guests of our resort! The pleasure was all ours, truly. We look forward to being presented with the opportunity of welcoming you all on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

charles

Se hospedó 6 noches en diciembre de 2023
Respuesta de April Kala | Director of Front Office, el 17 ene. 2024
Aloha Charles, Mahalo nui loa for your glowing recommendation of our resort! It was our sincere pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all on a return visit, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Xiaoqing

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience Highly recommended Enough space , great amenities, beautiful beach Definitely come back again
Respuesta de Karla Vega, Guest Relations Manager, el 23 dic. 2023
Aloha, A sincere mahalo to you and your ʻohana for choosing Fairmont Kea Lani and for taking the time to share such a heartfelt recommendation of our property. It was truly a pleasure having you as our guests and we sincerely look forward to the opportunity of welcoming you all back to paradise upon completion of our new Hawaiian cultural center, stunning new dining venue, and elevated arrival experience - coming at the end of 2023! A hui hou! Warmest aloha, Karla Vega Guest Relations Manager.

10/10 Excelente

jennifer james

Se hospedó 4 noches en diciembre de 2023
Respuesta de April Kala | Director of Front Office, el 22 dic. 2023
Aloha Jennifer James, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back on a return visit, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Su

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de April Kala | Director of Front Office, el 22 dic. 2023
Aloha Su, Mahalo nui loa for your glowing recommendation of our resort, we sincerely appreciate your taking the time to share. It was our pleasure having your ʻohana as our guests and we look forward to being presented with the opportunity of welcoming you all back in the near future. Warmest aloha, April Kala Director of Front Office

8/10 Bueno

Alex

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2023
Respuesta de April Kala | Director of Front Office, el 22 dic. 2023
Aloha Alex, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui. It was our pleasure having your ʻohana as our guests. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Talia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 7 dic. 2023
Aloha Talia, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui! The pleasure was all ours, having your ʻohana as our guests. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

julian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall standards
Se hospedó 6 noches en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Julian, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! It was a pleasure having your ʻohana as our guests, truly. We look forward to being presented with the opportunity of welcoming you all back to paradise in the near future. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
professional top to bottom
Se hospedó 2 noches en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Robert, We sincerely appreciate your taking the time to share your genuine feedback with our team, truly. It was our pleasure having your ʻohana as our guests during your recent visit to the stunning island of Maui. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Orit

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and great service. We were family of 5 and the room was big enough. It was very convenient to have all gears available for rent at the beach. The spa is amazing!
Se hospedó 4 noches en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Orit, We are elated to read that your ʻohana had such a phenomenal experience as our guests here at Fairmont Kea Lani! The pleasure was all ours, truly. We look forward to being presented with the opportunity of welcoming you all as our guests once again, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Wendy Jiann-Yun

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids loved the pool with a twisty slide.
Se hospedó 3 noches en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Wendy, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a memorable time enjoying our resort and its amenities. We look forward to being provided with the opportunity of welcoming you as our guests on a return visit, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Evan

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The perfect place for a family vacation. They have fun activities for all ages.
Se hospedó 3 noches en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Evan, Mahalo nui loa to you and your ʻohana for choosing Fairmont Kea Lani as your home away from home while visiting the beautiful island of Maui. The pleasure was all ours, truly. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Jon Jacob

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We went while the island was still slow from the fires, longing for peace for those affected, for our honeymoon. We loved everything about it. Beautiful property, beautiful hotel, very comfortable (BIG) room, truly great staff, wife loved the pools. Ko is an excellent restaurant on site and has well deserved reputation. Complementary driver service to nearby locales was great. Super chill experience. 10 out of 10 would stay again.
Se hospedó 5 noches en octubre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Jon Jacob, Mahalo nui loa for your glowing recommendation of our resort! We are honored that the two of you chose to celebrate such a special occasion with us here at Fairmont Kea Lani. We look forward to being presented with the opportunity of welcoming you both back to Maui, soon! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Shawn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel and staff was amazing!
Se hospedó 3 noches en octubre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Shawn, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home during your recent visit to the beautiful island of Maui! It was our sincere pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you all again, very soon! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

VASILE, tucson

Se hospedó 1 noche en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 7 dic. 2023
Aloha! Mahalo nui loa for your glowing recommendation! The pleasure was all ours, having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming your ʻohana back to Fairmont Kea Lani on a return visit in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Jaime

Se hospedó 5 noches en noviembre de 2023
Respuesta de April Kala | Director of Front Office, el 30 nov. 2023
Aloha Jaime, Mahalo nui loa for your glowing recommendation! We are thrilled to read that your ʻohana had such a wonderful experience as guests of Fairmont Kea Lani. Until next time. A hui hou! Warmest aloha, April Kala Director of Front Office

6/10 Aceptable

Eric

No le gustó: Servicio y personal
Se hospedó 5 noches en octubre de 2023
Respuesta de April Kala | Director of Front Office, el 8 nov. 2023
Aloha Eric, Mahalo for sharing your valuable feedback with our team. We would love the opportunity to connect with you about your recent visit to our resort. Should you have the opportunity, we welcome you to share your best contact number via private message. Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Yuenshun, Fremont

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de April Kala | Director of Front Office, el 8 nov. 2023
Aloha Yuenshun, Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani. It was truly our pleasure having your ʻohana as our guests. We look forward to being presented with the opportunity of welcoming you once more in the near future! Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Joni Lyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de April Kala | Director of Front Office, el 25 oct. 2023
Aloha Joni Lyn, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a memorable experience as our guests. We sincerely look forward to the opportunity of welcoming you all back in the near future. Warmest aloha, April Kala Director of Front Office

10/10 Excelente

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spectacular location and the very best service I have ever received. Truly the aloha spirit exists among the staff.
Se hospedó 4 noches en octubre de 2023
Respuesta de Karla Vega, Guest Relations Manager, el 23 oct. 2023
Aloha Ms. Sharon, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a wonderful experience staying with us. We look forward to the possibility of welcoming your ʻohana back in the coming months so that you may revel in our revitalized arrival experience, learn about the history of Hawaiʻi within our brand-new Hawaiian cultural center, and enjoy beautiful sunsets from our stunning new culinary venue. Until then.. a hui hou! Warmest aloha!

10/10 Excelente

Gregory Franklin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en octubre de 2023
Respuesta de Karla Vega, Guest Relations Manager, el 23 oct. 2023
Aloha Mr. Franklin, Mahalo nui loa for choosing Fairmont Kea Lani! We are thrilled to read that your ʻohana had such a wonderful experience staying with us. We look forward to the possibility of welcoming your ʻohana back in the coming months so that you may revel in our revitalized arrival experience, learn about the history of Hawaiʻi within our brand-new Hawaiian cultural center, and enjoy beautiful sunsets from our stunning new culinary venue. Until then.. a hui hou! Warmest aloha!

10/10 Excelente

Destiney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel
Se hospedó 4 noches en octubre de 2023
Respuesta de Karla Vega, Guest Relations Manager, el 14 oct. 2023
Mahalo nui loa for your glowing recommendation of Fairmont Kea Lani! It was our pleasure having your ʻohana as our guests, truly. We eagerly anticipate the opportunity of welcoming you all back to our paradise home in the near future. A hui hou! Warmest aloha,

8/10 Bueno

Carol Rankie, Speculator

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
At times some staff less than attentive. In pool area especially the food/drink staff. We had dinner in and were told to put outside of our door after. It was still there in the morning. As were many other dirty trays up And down the halls.
Se hospedó 2 noches en septiembre de 2023
Respuesta de April Kala | Director of Front Office, el 14 oct. 2023
Aloha Carol, Mahalo for sharing your valuable feedback with us. As we continue to strive for excellence as it pertains to customer service, please know that we take all guest feedback very seriously and ensure that the appropriate management is notified as to training opportunities within their department. We hope that this will not deter your ʻohana from returning in the future. Warmest aloha, April Kala Director of Guest Experience

10/10 Excelente

Rick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent resort and always enjoy staying here...
Se hospedó 3 noches en octubre de 2023
Respuesta de April Kala | Director of Front Office, el 14 oct. 2023
Aloha Rick, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home time and again when visiting the beautiful island of Maui. We are thrilled to read that you had another wonderful experience. We look forward to welcoming you back again, very soon! Warmest aloha, April Kala Director of Guest Experience

10/10 Excelente

Dylan Lee

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entire experience was wonderful.
Se hospedó 8 noches en septiembre de 2023
Respuesta de Karla Vega, Guest Relations Manager, el 9 oct. 2023
Aloha Mr. Lee, We very much appreciate your comments regarding your stay at the Fairmont Kea Lani - Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo nui loa, Karla Vega Guest Relations Manager.

10/10 Excelente

Yukiko

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de Karla Vega, Guest Relations Manager, el 9 oct. 2023
Aloha Ms./Mr. Yukiko, We very much appreciate your comments regarding your stay at the Fairmont Kea Lani - Maui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo nui loa, Karla Vega Guest Relations Manager.