Ratings based on 788 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Hotel staff very friendly, accommodating Due to a mix up with reservation, Front Desk upgraded my room at no charge A surprise Birthday gift, champagne and chocolates, was the cherry on top
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe, NM

Loved every minute!

Posted Jul 17, 2015
The Fairmont caters to their customers! Upon arrival, some of our items got moved on the drive. When the valet opened the back of our jeep, a bottle of margarita mix fell out and was broken. They went to Costco the next day and replaced it! Every worker at the hotel greets the customers and makes you feel so welcome. I can't wait to return!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Jul 9, 2015
Amazing hotel from bel hops to check out. Room was turned over twice a day adding to overal cleanliness of hotel. Food on site was also great albeit expensive. Great beach on site and multiple pools for very easy access. Swim up bar was definitely an experience
Comment from Hotel Management
Jul 17, 2015 by Guest Relations Manager, Hotel Management
Aloha and thank you for the kind compliments. We work hard to provide an exceptional and memorable experience so we're very proud to learn that we succeeded with you from beginning to end! We look forward to welcoming you back very soon. Mahalo and best wishes.
Comment from Hotel Management
Jul 17, 2015 by The Fairmont Kea Lani, Maui, Hotel Management
Aloha and thank you for the kind compliments. We work hard to provide an exceptional and memorable experience so we're very proud to learn that we succeeded with you from beginning to end! We look forward to welcoming you back very soon. Mahalo and best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Will only stay at the Fairmont!!

Posted Jul 7, 2015
Staff is wonderful, we have been upgraded several times here, pool (slide!) and beach are great, concierge very helpful, always seems to be sunny, poolside service is great, beds are amazing, kids of all ages have a great time, Ko restaurant put on a great birthday (including a cake) for my kids. The suite rooms allow our family the room we need for a longer stay on Maui. Plenty of restaurants nearby for dining options. Strongly recommend this location.
Comment from Hotel Management
Jul 15, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Aloha, KRF and thank you for being a loyal return Fairmont guest! We're so happy that you and your family enjoyed the comforts of your one-bedroom suite, your dining experience at Kō (happy belated birthday to your kids) and the friendly service from our staff. We will be sure to share your comments with the team. We greatly appreciate you for highly recommending us and look forward to welcoming you back on your next trip to Maui. Warmest aloha and best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Amazing Family Vacation

Posted Jul 2, 2015
We spent one week with our two girls, ages 10 and 13. The hotel was perfect. The service was consistently impressive. The room was clean and comfortable. We enjoyed our cozy bed and the kids shared the fold out sofa bed in the adjoining room. We had a few meals on the balcony. The partial ocean view was beautiful. Our younger daughter especially loved the pool and the water slide. The beach is just beyond the pool -- amazing for boogie boarding. We splurged on the breakfast buffet a number of times. We're glad we stayed at the Kea Lani and would definitely return, hopefully soon.
Comment from Hotel Management
Jul 7, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Aloha. It's outstanding that you had an exceptional experience at the resort and found it perfect for your family vacation. We’re delighted that you enjoyed the comforts of your suite, the excellent service from our staff and that your daughter especially loved the 140 ft. waterslide and pool. It will be our pleasure to welcome you and your family back again very soon. Best wishes and mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from CA, sacramento

Beautiful resort , most refreshing experience

Posted Jun 16, 2015
Beautiful hotel, beautiful beach, friendly staff - what more to say? Kids had a great time as well. Only point to note: bed mattress not that comfortable, I have slept on better ones. All in all a wonderful experience and I will recommend highly.
Comment from Hotel Management
Jun 22, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Aloha! It's wonderful to learn that the hotel was a perfect fit for your family vacation. We’re especially pleased that you enjoyed the beauty of the resort, our staff's friendly service and that your children had fun! We do, however, apologize that you found the bed in suite to be uncomfortable. We appreciate you recommending us and look forward to welcoming you back very soon. Mahalo an best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

5 / 5 without hesitation!

Posted Jun 11, 2015
We spent 2 weeks at the Fairmont for our honeymoon and we couldn't have picked a better place to stay. The suites are roomy and kept in immaculate condition; the pools are pristine; the restaurants are incredible; and the customer service and attention to detail are impeccable. I would recommend Fairmont without hesitation. Can't wait to go back.
Comment from Hotel Management
Jun 16, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Wow, Steve! It’s truly a pleasure to know that your honeymoon at The Fairmont Kea Lani was exceptional. It’s terrific that you had such a memorable experience and found the hotel to be the best resort for your special occasion. We greatly appreciate you recognizing our staff's attention to detail Congratulations on your marriage and best wishes for the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
Excellent gluten free choices! Would love to have options of sushi without soy or gf soy sauce!
Comment from Hotel Management
Jun 16, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Aloha! Thank you for your review. We're very proud to learn that you especially enjoyed the gluten free options throughout your stay. Please visit us again soon. Best wishes.
3 out of 5
Recommended
for Everyone
by A verified traveler from indiana

nice but not vehicle friendly

Posted Jun 7, 2015
Pros: great view,nice rooms that are clean.staff was very friendly and helpful.
Cons: the breakfast buffet was adequate ,food quality three stars at best.definately not worth the premium rate of $36.00 per person.poor access to parking
Location: very nice area that is secluded somewhat.there are things to do in keha but we thought the lahaina,kaanapali area would have been a better area for us
very nice pools,beach was short but nice,great staff,went out for breakfast most mornings due to average food at high rates,even cafe $3.50 for a little simple .40 cent donate.rooms were nice and clean.room service as normal was higher priced as should be but then in small print at bottom an extra $5.00 per item charge and a 20% charge of the total gets added on.
Comment from Hotel Management
Jun 16, 2015 by Fairmont Kea Lani, Maui, Hotel Management
Aloha and thank you for sharing your experience with us. While we are pleased that you enjoyed the beautiful views, the spacious suite and the friendly service from our staff, we do apologize that the food pricing had a negative effect on your vacation. Your feedback is important to us and has been shared with our Food & Beverage Team. We do hope to welcome you back again in the future. Aloha and best wishes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fairmont Kea Lani, is the best resort!

Posted Jun 6, 2015
Fairmont Kea Lani is the right place for you if you live great service, and want a high quality place to stay at.