Ratings based on 851 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Full service hotel in Kapalua

Posted Aug 5, 2014
We had 3 fun days in Kapalua after visiting the much quieter Lanai. The Ritz is on beautiful grounds with great pools and excellent snorkeling nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Suwanee, GA

Perfect place to relax in Hawaii

Posted Aug 4, 2014
We had the most amazing service from the Ritz. Our family had an accident the first day in Hawaii and once the hotel found out they went above and beyond to make us feel comfortable. On of the staff members even offered to spend time on her day to help make up for what we lost our on due to the incident. Each and every interaction was more pleasant than the last. My wife and I could not be happier with our decision to stay at the Ritz. Thank you all for making our vacation an amazingly memorable one. We look forward to returning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch hotel!

Posted Jul 28, 2014
Stayed for a week with my girlfriend. Staff was outstanding! They were always there for you at all times. Would definetly recommend
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2014
Beautiful Hotel but ocean view room was not so good had to stick my neck out prat rivalry around the corner to see the ocean
3 out of 5
by A verified traveler from t

Nice hotel but far from everything

Posted Jul 17, 2014
Overall this was a nice hotel. They're not consistent with greeting you with leis so I missed out. The concierge was above and beyond my expectations when reccomending and booking activities. The hotel was clean and staff was very friendly. Only problems were that the weather wasn't as nice the further west you drive from Lahaina, the food from the room service dining was by far the worst food I ate in my two weeks in Maui, and the location was too far from all the activities and places I wanted to see and do. I paid too much to just rest my head and store my clothes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
Wonderful experience!! Will recommend to family and friends
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 12, 2014
Must stayed hotel. Ideal location and friendly staffs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to relax

Posted Jul 12, 2014
We went to the pool bar and had a lunch and then we went to back over there after that day, staff of that pool bar has remembered my name
5 out of 5
Recommended
for Everyone
by A verified traveler from orange county, ca

Honeymoon

Posted Jul 8, 2014
My husband and I recently had the opportunity to stay at the ritz for our honeymoon. We got married Sunday and booked our stay on Tuesday, flew out on Wednesday ! For being so last minute, everything turned out perfect. We were so blessed to get the amazing rate for this hotel and flight. If you're looking for a place secluded and away from all the ruckus and tourists, stay at the ritz. Its tranquil, highly accommodating and absolutely gorgeous. Best place to stay in Maui! Hands down!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kailua, HI

Beautiful resort with a private beach

Posted Jul 6, 2014
This was our first time staying at the Ritz and it was an excellent staycation with excellent service from all staff members. The service they provided from the moment we made the reservations to when we checked out of the hotel was great! We ate at the resort and although the food and drinks are excellent, it is VERY expensive. Other guests we spoke with said it's much cheaper to drive to Lahaina, which took us about 15 or 20 minutes, and eat at one of their many restaurants there (now we know for next time). They have 6 different places to eat from; the beach area, the pool area, The Terrace, the lounge, a sushi bar and room service. We ate at the pool area, the terrace and room service and the food was really good for all three (keep in mind, the menu for all these locations are different). The private beach is about a 3 minute walk, but if you don't like to get your exercise in, they also have a mini shuttle service that will take you back and forth. Overall, the place is beautiful, the service is excellent and we would definitely be back.