Ratings based on 813 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Place to Stay

Posted Apr 19, 2014
Location: The Honolua store on site was an exceptional value for this area on Maui. The "Tree" in Lahaina is a MUST see.
We were able to take a shuttle to Kapalua Bay - by far one of the best places to snorkel on the island - we went four other places and none compared to this Bay. The staff was exceptional!! The housekeeping service was what you would expect with a 5 star facility.
2 out of 5
by A verified traveler

Posted Apr 18, 2014
We were suprised to learn there is a 30 dollar per night charged that is not disclosed until you arrive. When we first arrived in our room our shower was broken and wasn't repaired for hours. Both of us desperately wanted to take a shower after our long flight and we weren't able to. The shuttle at the hotel can take up to 30 minutes to arrive and on one occassion take an hour. We ended up missing our dinner reservations as a result. In addition, there is no shelter from the strong winds and we felt like we were in a wind storm for most of the week. Stay lower in the island and avoid this place. It does not live up to the great Ritz name.
5 out of 5
Recommended
for Everyone
by Amy from Golden Valley, Arizona

Vacation in Paradise.

Posted Apr 17, 2014
Location: The Honalau shop was inexpensive and the food excellent.
The hotel staff was very helpful and courteous. The view of the overall resort was breath taking. The pool was heated and the pool cafe was wonderful. The view of the pool area was beautiful.
5 out of 5
Recommended
for Couples
by Phil from USA

First Maui

Posted Apr 15, 2014
Pros: Amenities
Cons: Add a microwave to the room
Location: Swim, Drives, Shopping and Food all in easy and due measure
Hotel amenities were excellent; location was clean and customer service oriented.
5 out of 5
Recommended
for Everyone
by chad

Family vacation in Maui

Posted Apr 15, 2014
This is a fantastic hotel located in Kapalua. We recently vacationed in Maui and stayed in three different hotels (Hyatt, Marriott and Ritz). The Ritz was by far the best hotel in terms of quality, service, food, cleanliness and professionalism. It is more private and secluded than the other two as well. The service is top notch, you'll be treated like royalty. My only critique is that the nearest beaches are average at best but the pool more than makes up for it. If I did it the trip over again I'd just stay at the Ritz all week. Overall this is probably the best hotel experience I've ever had!
4 out of 5
Recommended
for Everyone
by A verified traveler

good views, complicated room access, confused staf

Posted Apr 15, 2014
Cons: service
nice views, comfortable room. however, rooms with ocean views require long (5 to 10 mins) walk from valet to room, which can be difficult with kids. limited food if you are vegan.
5 out of 5
Recommended
for Everyone
by mike from los gatos, ├ža

Ritz Carlton was perfect hotel.

Posted Apr 14, 2014
Pros: everything
Cons: nothing
Location: close to everything
Our family had a great experience at the hotel, the staff was great, the service was great, we go there at least once a year and we always have a great time at Ritz Carlton.
5 out of 5
Recommended
for Families
by A verified traveler

Great hotel for families close to the beach.

Posted Apr 13, 2014
We stayed here the second time in Maui. Its a great place for families, since it has a fantastic and very accessible pool. The beach is a short 2 minute walk on the premises. You are very close to Lahaina which is a nice old town in Maui. Only downside is that some major attractions like Haleakala are quite a long drive, but the privacy of the place are worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

Structure of shower booth

Posted Apr 10, 2014
Everything was good. View was tremendous from the window. But, structure of the shower booth was weird. Boundary between booth and the rest of the bathroom was quite ambigous thus, water was flooded out to the floor everytime we tooke the showr. It was perfect except this. Thank you.
5 out of 5
Recommended
for Everyone
by Damone from Graham, WA

high class hotel

Posted Apr 10, 2014
Pros: Very nice service and location and hotel
Cons: The food prices at the Terrace
Location: plenty to do
Great experience, great staff, great people, great service.