Ratings based on 1,982 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from D

Just know...

Posted Jun 30, 2015
Nice hotel as well as location. The only drawback is the guest parking. Small parking lot and I drove around a few times only to find no space. Informed attendant and I was told I could use their valet service at no charge.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Just ok

Posted Jun 25, 2015
Pros: Great location, right on the beach. Beautiful landscaped grounds.
Cons: Have a smoking section. More parking.
Location: Beach, shopping. Mount Haleakala was beautiful. A drive, but worth it.
The hotel was a nice spot for our 4 year anniversary. Lots of sun, shopping and the beach. It's very family oriented so there are a lot of little kids running around. Sounds silly but would've been a perfect trip if we could've smoked on our balcony. It's not allowed anywhere at the hotel, not even on your own balcony!? We don't smoke except on vacation so that was a bummer. Also, finding a parking spot in the evening was always hit or miss. They need a larger lot.
3 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Westin

Posted Jun 24, 2015
Pros: The restaurant was okay and it had atleast 5 different restaurants to eat from.
Location: The feast of lele is 15 minutes away and its a great luau.
Hotel is 45 minutes away from airport. Must rent a car to stay at this hotel. This hotel is expensive. Any drink can cost you $17, and it's not worth that price. I dnt like the fact that you had to rent chairs and umbrellas to sit on the beach and if you did rent them, you were kicked off those items by 4:30. The relish Oceanside and burger is not good but the Hula restaurant is great.
5 out of 5
Recommended
for Everyone
by A verified traveler from dammam, saudi arabia

great resort

Posted Jun 22, 2015
Pros: the facilities
the hotel was perfect although i had one problem.
5 out of 5
Recommended
for Families
by A verified traveler from SA, Australia

Dreamy

Posted Jun 21, 2015
Pros: I loved the location, the pool area and the wildlife. Beach is just steps away, the views are spectacular.
Cons: Service at Relish for bfast was incredibly slow. upon checkout the attendant did not seem interested to know whether we had enjoyed our stay or not.
Location: Perfectly positioned next door to whalers village for shopping & restaurants. The outlets are also a short drive away located amongst other eateries
We enjoyed our stay at the Westin. We travelled as a family with a toddler and found the rooms to be adequate, although the bathroom contained no bath, only shower, this was not a big issue for us. the rooms are well maintained and housekeeping were prompt. The hotel grounds and pool area are amazeballs. Simply amazing. Beautiful, luxurious, the wildlife add a unique feel / touch and the waterfalls just made the area magical. The pools are all the same depth (no toddler pools) but again this was not an issue for us. pool service was rather slow / non existent. I loved the touch of flavoured water being available to guests in the lobby alongside flowers to wear in your hair... This was encouraging for guests to get into the aloha spirit. loved it! We hired a car and had no issues with use of the self parking area other than the spaces being so tight! The park lot is always full in the evenings but this meant valet parked our car for us which we preferred! Winning. We booked for our complimentary photo the day before check out and hence they were unable to get our photo to us before checkout and wanted $15 to post it out to us. Hmmm. Something wrong with the printer alongside you? Complimentary not. Book for your photos early on.
5 out of 5
Recommended
for Everyone
by A verified traveler from Germantown, WI

Very nice hotel

Posted Jun 20, 2015
Awesome hotel with very nice pools and beach access. The gym facilities are good enough for a vacation workout and the beach walkway is great for a run. It's located about 2 miles from the Oceanside Lahaina shopping and restaurant area for extra food and merchandise choices beyond Whalers Village.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Beautiful Hotel

Posted Jun 19, 2015
Pros: everything
Cons: restaurants
Location: excellent location
I love this hotel , it is not only beautiful, it is simple amazing.
4 out of 5
Recommended
for Families
by A verified traveler from Colorado

Nice hotel next to beach but.......

Posted Jun 19, 2015
Pros: The hotel was beautiful, staff were really friendly and accommodating.
Cons: The one thing I goto the beach for is to layout by the ocean, it would be nice to have beach chairs at no cost to your guest.
Location: Lahaina is a very cute beach town with lots of shops and resturants.
The staff was excellent, the hotel was nice. I was really disappointed that if I wanted to layout on the beach with a beach chair they charge you to rent it for a day and if you needed shade well that will cost you too.
4 out of 5
Recommended
for Everyone
by A verified traveler

check in

Posted Jun 18, 2015
We waited 4 hours to check in. Despite staff telling us it will be another 15 min please wait patiently. Pool staff was not friendly. Restrooms were dirty not cleaned often, toilet paper was horrible hard on the bottom. This place has potential love the atmosphere. Also did not know my spg reward points could not be accumulated for this visit through Expedia. Not happy about this at all. Overall the hotel is beautiful but some things above need to be fixed immediately.
5 out of 5
Recommended
for Families
by A verified traveler from Vancouver, Canada

Great Stay at the Westin! want to go back now!!

Posted Jun 16, 2015
Pros: the view from our room, the outdoor with the fishes and flamingos, the swimming pool, the restaurant for breakfast free for kids under 3 years old!
Cons: Hotel like that should make better quality soap and shampoo. they leave your skin and hair very dry.Beds are too soft & sheets too complicated
Location: They have shuttle to go everywhere from renting a car or to go to the airport. Great location
We had a very good time at the Westin resort. Everything is clean and welcoming. The staff is kind and helpful. The rooms are nice, beds big. Our room was refreshed every day with new bottles of water in the fridge and fresh towels. We had a mountain view and really liked it. The outdoor area is a delight every time you come down from your room. I still think hotel like that should make better quality soap and shampoo. they always seems to leave your skin and hair very dry (bad quality products). Also, bed are too soft for us and sheets too complicated!