Ratings based on 1,708 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Nice hotel close to the beach

Posted Sep 19, 2014
Entry foyer impressive, including waterfalls and real live flamingos. We had a pool and ocean view room with a balcony. The view was stunning. The hotel runs an efficient shuttle bus to the local village which has great shopping and great caf├ęs .
4 out of 5
Recommended
for Everyone
by A verified traveler from ca

Gorgeous scenary!

Posted Sep 14, 2014
Gorgeous waterfalls, and flamingos and coy fish. Beautiful pools and slides and scenery as well. Rooms were not the nicest a little but old with new remodeled portions to cover it up. Food was very expensive and amenities as you might imagine. Customer service was pretty good overall despite a few bad apples. Most of the staff friendly and helpful. Parking also not horrible but could be better. But location was superb rt next to the beach and mall and not very far away from most stuff. Overall, I really liked our experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Perfect place to stay!!

Posted Sep 14, 2014
I would recommend this hotel to anybody at any time! The staff was very pleasant and very accommodating, an absolutely beautiful place very tropical, plenty of places to eat and beautiful waterfalls and pools surrounding the whole resort. Our son and his wife stayed here for their honeymoon 11 years ago, and it is still as beautiful if not more beautiful than they explained it!! Would definitely stay here again when we come back to Maui!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2014
Pros: Beautiful grounds. Staff very helpful. Close to restaurants and shopping.
Cons: The Westin does NOT have a laundry room. Their prices for laundry service per article are outrageous!! We wasted vacation time finding a laundromat.
Location: Excellent location!! Close to Black Rock and next to restaurants and shopping.
What a way to spend your 41st wedding anniversary!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable hotel

Posted Sep 11, 2014
This is a very clean and comfortable hotel. I had a mountain view room with the stretch of the green golf course and the mountains in front of me. You could see both the sun and moon rises up which were majestical! The pools were wonderful and the service was great. I highly recommend the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Really nice hotel with beachfront location.

Posted Sep 11, 2014
Pros: Waterfalls, beach, pools
Cons: Some sitting chairs around pool in addition to lounge chairs.
Location: Nice beach with walkway to mall.
Stayed a week and found the accommodations very relaxing and satisfying.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Fantastic resort right on the beach!

Posted Sep 10, 2014
Pros: The pools and location of this hotel is awesome! Very clean! There is a mall right next to the hotel and a some really cool restaurants right on beach
Cons: Parts of the hotel are pretty dated and definitely need to be updated. The room felt a bit dated as well.
Location: The location is perfect. Right on the beach, shopping mall right next to hotel and awesome restaurants on the beach with great views.Stunning location
The hotel location is perfect. Right on the beach! The pools in the hotel are awesome. Its a very nice resort. You get to see stunning sunsets from the hotel beach. Very clean and nice hotel. There are great restaurants next to the hotel, right on the beach and a shopping area right next to the hotel as well. Its a perfect vacation spot. We were there for 5 days and did travel to Wailea, Makena on 3 different days where it was cloudy on all 3 days at these beaches, while it was nice and sunny at Kaanapali where we stayed at this Westin. I don't know if this is how it generally is but this beach was sunnier than the ones mentioned above during our stay. Cons : The room we stayed in felt a little dated. It needs some updating of the furniture. Not a deal breaker but a nice to have. I had a wonderful stay here. If you have the budget definitely get the room with the ocean view. Totally worth it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Great Resort, not too busy, heaps- pools & bars

Posted Sep 10, 2014
Pros: Pools, resort Layout
This Resort is fantastic. We traveled with a group of 6, 4 adults, 2 adult teenagers and a 12 year old. There was something for everyone here,great facilities fantastic grounds. Stay here you will enjoy!
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

1st timer

Posted Sep 6, 2014
Arriving at the resort was awesome. The lobby was open and spacious with a fantastic view of the waterfall and pools. Staff were lovely and helpful. The pools and beach were beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, hawaii

Awesome hotel

Posted Sep 4, 2014
Free upgrade to partial oceanview. Awesome anemeties, made your daily hotel charges worth it . Staffs goes extra step to fulfill your request and great huge room!!!!my daughter and my husband loved it especially the pool which is kid friendly .