Ratings based on 598 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom QLD, Australia

Posted May 28, 2015
Fabulous hotel with lovely grounds and facilities, ideal for both couples and families. Snorkelling was straight off the beach and was safe even for my children (5 & 9). We thought it was far better here than at Black Rock! Kids loved the pirateship play pool. The room (ours was an ocean view Studio) was spotlessly clean and comfortable. The only negatives for us were that our fifth floor ocean view was obstructed by palm trees so we couldn't see much 'ocean' and also the 'lanai' was not big enough for a chair so could not sit outside on the balcony. Location was great, shuttle to Whalers village and Lahaina was excellent. One evening we walked next door to the neighbouring property for dinner at Castaways Cafe, no frills food but nice to sit and watch the sunset and a very relaxed atmosphere.
2 out of 5
by A verified travelerfrom Vancouver

Overrated Hotel in Every Way

Posted May 25, 2015
Pros: We have to agree that the hotel itself is beautiful and the beds are large and comfortable.
Cons: I think the hotel should take more interest in why guests are staying there and see if there's something they can do to make the stay more memorable.
Location: It's near Lahaina and if you're going to do lots of outdoor activities and some street shopping, the location isn't so bad. It was sunny throughout.
We had a destination wedding in Maui and was looking for a place to stay and decided on this hotel after a long search. We suggested to our families and friends to stay here as well so we'll all be together to celebrate our wedding week. For whatever reason, all our friends got upgraded to bigger rooms and even got complimentary breakfasts. We asked about it but got the spin around about how our friends actually paid for the upgrades but in fact, they never did. To make things worst, none of these upgrades were requested, they were just provided. We just wanted to make our wedding a bit more special but it seems like everyone was a priority except us. We never got our welcome bag and when we went to ask for it, the concierge person said she was about to finish her shift and she asked me to come back the next day which was our wedding day. We never heard back from her ever again. We just felt so ignored at this hotel that we felt like they didn't want us there bothering them with anything. No one at this hotel was helpful. To make matters worst, my family's room was booked on the opposite end of the hotel making meets up difficult. Our parents room smelled like gas and even one of the hotel staff agreed with us. They sent our parents to a room facing a parking lot and that room itself was not even cleaned with food everywhere and unmade beds. To add insult to injury, they still partly charged us the gas smelling room (partial ocean view) even though no one used it.
5 out of 5
Recommended
for Everyone
by A verified traveler

If you traveling with kids, this is the best place

Posted May 18, 2015
I enjoyed staying in this hotel !!! Great hotel , staff and more ... I really loved the beach ... We were traveling with our 5 year old son , he loved it ... His favorite spot was the pool with pirate ship !!!
Comment from Hotel Management
May 21, 2015 by Sean T., Manager, Hotel Management
Aloha, Mahalo for your positive review. We're so delighted that you enjoyed your stay with us and we're glad your son enjoyed the pirate ship pool. We look forward to welcoming you and your ‘ohana back to the resort again soon. Mahalo, The Westin Kā‘anapali Ocean Resort Villas
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Des Moines IA

Great trip

Posted May 16, 2015
Beautiful location with nice swimming beach. Nice convenient shuttle service to many locations. Our concierge Laura was great and helped us plan some fun activities.
5 out of 5
Recommended
for Families
by A verified travelerfrom Colorado

Great place for families with young kids

Posted May 15, 2015
Pros: Great Pools
They upgraded our room at no extra charge, Not a great view but fit the family much better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close at a convinuent location.

Posted May 13, 2015
Great experience at a central location to do lots if stuff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, loved the views and outdoor area

Posted May 6, 2015
Pros: The courtyard
Cons: Get rid of the birds at the poolside restaurant.
Overall it was great, one of the best places we ever stayed. We loved the views, the courtyard and the ocean. The breakfast poolside food was good but too many birds flying on around the tables. The down side was the bed and pillows were somewhat worn and the maid only made up the room once during our stay of one week. We did get fresh towels 3 times during the week. I think we were treated more like condo renters in this regard.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Nice resort close to the beach!!

Posted May 3, 2015
Beautiful resort located right next to beautiful Kaanapali beach! The pools are amazing and the staff was super friendly!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom utah usa

Very clean. Excellent room nicely equipped

Posted May 2, 2015
Kieth at the front desk went above and beyond track orate my schedule and make sure my wife who is chronically ill was well taken care of and comfortable Beautiful location and helpful friendly staff. We will return
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Groveland, CA

Westin Resort Villas Maui

Posted May 2, 2015
Pros: very clean
Location: on the beach, poolside, walkway to other hotels, restaurants and shopping
excellent value, very well kept and roomy studio rooms, friendly staff, close to many attractions and restaurants, clean overall facilities