Ratings based on 604 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Portland
Very Nice BeachPosted Jun 26, 2015
Cons: Staff at the front counter helping in coming guest check in and others out. They have one to two people at the counter at best and 4 to 6 selling...
Location: Location and beach are great
Hotel is set up to sell activities rather than checking in guests and help with their stay!
for Familiesby A verified traveler from Idaho
Will definitely be back!Posted Jun 20, 2015
Pros: Staff were friendly and helpful, easy place to stay with kids. LOVED the washer and dryer option in the room!
Cons: Housekeeping timing
Location: A short drive to Whalers Village and other resorts, Maui brewing company was also a short drive (one of our favorite places!)
We arrived late the first night, around 11, but the staff that greeted us were friendly and helpful. They upgraded our room and got us a crib for the baby. We were very impressed the next morning with the grounds, pools, beach, and breakfast was wonderful. Only complaint, not a huge deal, but housekeeping came around 9am before we had left for breakfast several times and didn't return until between 4-5 in the evening. We were gone all day and they the room could have cleaned any time, but we were just getting back at 5 and they had just gotten there.
for Everyoneby A verified traveler from San Francisco,
great staff, excellent location,Posted Jun 16, 2015
Pros: staff shower and jacuzzi in room location (steps from beautiful beach) multiple pools to choose from on hotel premises
Cons: cockroaches were found in the kitchen! expensive dining
Location: excellent beach STEPS away from hotel hotel also provides shuttle to nearby areas (2 routes that run every 15-20 minutes)
Pros: staff is excellent room amenities are good - amazing shower and jacuzzi in room good sized living room area and dining table with plenty of space in kitchen Cons: cockroaches and poor pull-out bed (convertible sofa)
for Familiesby A verified traveler from Los Angeles
Family friendly, ease accessPosted Jun 10, 2015
Pros: Friendly staff, accommodating, easy access to beach, great pools, easy access to Lahaina with shuttle service
Cons: Found some unwanted critters in our room, but hotel staff took care of them
Location: Napili beach, great local and tourist dining options, shopping
Great place for the family - kids of all ages. Easy access to one of the best beaches in Maui, then great selection of pools to hang out in. My kids definitely then took advantage of the whirlpool bathtubs for bubble baths.
for Everyoneby A verified traveler from Toronto,Canada
Great resort for all agesPosted Jun 6, 2015
Pros: Facilities, staff, room, breakfast buffet.
Cons: Shade on the beach...?
Location: Snorkelling, swimming, scuba, windsurfing, shopping, restaurants, golf
We had a wonderful stay for 10 nights. Great location, hotel facilities, staff, beautiful beach with great snorkelling, scuba. Excellent breakfast buffet. We stayed in a studio which was very spacious, fully equipped for cooking light meals which we did little of anyway. We didn't leave until late afternoon as our flight was late at night. Hotel has very good guest services with lockers, lounge, showers. We would consider this resort for our next visit or recommend any time. Thank you for a nice vacation.
for Everyoneby A verified traveler from los angeles, ca
Beautiful and comfortablePosted Jun 1, 2015
Great place! Loved it. Very comfortable, clean and luxurious. The washer and dryer are super convenient.
for Everyoneby A verified traveler from QLD, Australia
Posted May 28, 2015
Fabulous hotel with lovely grounds and facilities, ideal for both couples and families. Snorkelling was straight off the beach and was safe even for my children (5 & 9). We thought it was far better here than at Black Rock! Kids loved the pirateship play pool. The room (ours was an ocean view Studio) was spotlessly clean and comfortable. The only negatives for us were that our fifth floor ocean view was obstructed by palm trees so we couldn't see much 'ocean' and also the 'lanai' was not big enough for a chair so could not sit outside on the balcony. Location was great, shuttle to Whalers village and Lahaina was excellent. One evening we walked next door to the neighbouring property for dinner at Castaways Cafe, no frills food but nice to sit and watch the sunset and a very relaxed atmosphere.
by A verified traveler from Vancouver
Overrated Hotel in Every WayPosted May 25, 2015
Pros: We have to agree that the hotel itself is beautiful and the beds are large and comfortable.
Cons: I think the hotel should take more interest in why guests are staying there and see if there's something they can do to make the stay more memorable.
Location: It's near Lahaina and if you're going to do lots of outdoor activities and some street shopping, the location isn't so bad. It was sunny throughout.
We had a destination wedding in Maui and was looking for a place to stay and decided on this hotel after a long search. We suggested to our families and friends to stay here as well so we'll all be together to celebrate our wedding week. For whatever reason, all our friends got upgraded to bigger rooms and even got complimentary breakfasts. We asked about it but got the spin around about how our friends actually paid for the upgrades but in fact, they never did. To make things worst, none of these upgrades were requested, they were just provided. We just wanted to make our wedding a bit more special but it seems like everyone was a priority except us. We never got our welcome bag and when we went to ask for it, the concierge person said she was about to finish her shift and she asked me to come back the next day which was our wedding day. We never heard back from her ever again. We just felt so ignored at this hotel that we felt like they didn't want us there bothering them with anything. No one at this hotel was helpful. To make matters worst, my family's room was booked on the opposite end of the hotel making meets up difficult. Our parents room smelled like gas and even one of the hotel staff agreed with us. They sent our parents to a room facing a parking lot and that room itself was not even cleaned with food everywhere and unmade beds. To add insult to injury, they still partly charged us the gas smelling room (partial ocean view) even though no one used it.
for Everyoneby A verified traveler
If you traveling with kids, this is the best placePosted May 18, 2015
I enjoyed staying in this hotel !!! Great hotel , staff and more ... I really loved the beach ... We were traveling with our 5 year old son , he loved it ... His favorite spot was the pool with pirate ship !!!
Comment from Hotel Management
May 21, 2015 by Sean T., Manager, Hotel Management
Aloha, Mahalo for your positive review. We're so delighted that you enjoyed your stay with us and we're glad your son enjoyed the pirate ship pool. We look forward to welcoming you and your ‘ohana back to the resort again soon. Mahalo, The Westin Kā‘anapali Ocean Resort Villas
for Everyoneby A verified traveler from Des Moines IA
Great tripPosted May 16, 2015
Beautiful location with nice swimming beach. Nice convenient shuttle service to many locations. Our concierge Laura was great and helped us plan some fun activities.