Ratings based on 16 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Needs improvementPosted Nov 25, 2013
This was an all girls vacation, so we had 3 to a room. The room was spacious and comfortable and we were pleased with it. Unfortunately, we had two complaints that put a dent into our vacation. Firstly, we had to call the hotel service every day as the room service staff did not replenish our towels after their rounds. One day, we had no hand towels, another day we were missing bath towels, etc. Secondly, the restaurants in the hotel was always fully booked and we ended up with having room service most days or eating at the buffet restaurant all the time.
for Everyoneby zena from London
Posted Nov 24, 2013
Wonderful people helpful and charming. .. Beautiful .x
for Everyoneby A verified traveler
nice facility near beachPosted Nov 16, 2013
Cons: TV remotes were horrible could not browse thru the channels most times ended up spening 20 min or so getting to the ch. ..ch selection is less
Location: Complimentary schedule drop off/pick up couple times in a day from nearest town were we could choose pub transporation we want ..dly hotel taxi exp
We were at Intercontinental for a week and I must say it was a very good experience and I would definately go back to Intercontinental. Our room was a family room with sea view. It was near the coco bar and Senso restaurant and more importantly near the pool:) My boys loved swimming there and me and my husband explored the other facilities the resort offered for its guest like boat ride, kayaking, water skiing etc. The experience was awesome! We had food at Senso Restaurant and at Coco bar and I must say that their food quality is amazing with so many different things to offer everday, especially the fresh fruits :) The staff is very friendly and polite, always ready to listen. I really liked Halla and Joenathan. Also Arun and many more. House keeping could do more, though they did their best at cleaning , they could improve in repleneshing daily things without being asked for. For example like if they saw that the body lotion, sweetener etc had been used up, they should have immediately restock it. I had to call them a lot if times to get these things.
for Everyoneby Katrine from Malaysia/US
Nice hotel by the beach but disappointedPosted Oct 20, 2013
Pros: Heated pool, great for babies and little kids. Food service staffs seem very nice and helpful.
Cons: Dining at hotel restaurants - allow customers to dine instead of reserving for tables and not show up.
Location: No shopping at Balaclava; will need driver or taxi to head to the closest white sand beach area at Mont Choisy or about half hour to Grand Bay.
Room issues : • Had to call in front desk for service to repair TV (1 time), • Air-conditioning had to be repaired( called 2 times before anyone came) • Didn’t replace towels daily and didn’t provide face and hand towels after repeated calling (3 times) • In order to get hot water you always had to wait for the water heater to activate and flush out the cool water system. Therefore you had to run the hot water for 2-5 minutes prior to the heat working. Customer Service/Guest Relations • Guest relations was rude at times during our check in when my wife was requesting some sort of credit for not being able to check in on the first night of our booking. They didn’t offer any type of deal (discounts on spa packages or free packages, or discounts on meals, etc. ). They only told us to request discount from expedia. Their focus on customer satisfaction is obviously not there. We weren’t even asking for a rebate of the night we didn’t stay. Dining at hotel restaurants - All restaurants with the exception of one (Senso), required reservations at least 1 day ahead of the planned dinner, however we noted that on one day we wanted to book Segala, the staff informed that they were fully booked; however when we passed by during the time of our requested time, we noted that the restaurant was 20 to 30 % filled (70-80% of the seats were available).
for Business Travelersby A verified traveler
Posted Apr 21, 2013 on Hotels.com
for Everyoneby Global travel from Canada
Hotel is totally isolated !Posted Jan 31, 2013
Pros: Staff were very friendly
Cons: Hotel is totally isolated, taxi fare expensive and far from airport.
Location: It is totally isolated and road leading to it is bushland/not populated
This is a resort hotel, beach front with recreational facilities. However, it is very far from Mauritius International airport (around 75km, US$80 one way taxi fare). It is also totally isolated by itself with no shops/restaurants/houses for several miles. And the hotel did not offer free shuttle to anywhere and only offered high priced taxi transfer. Once, inside the hotel, the hotel guests are trapped and the hotel restaurants are as usual expensive. For mobility, I had to rent a car at US$80 a day. This hotel is only suitable for guests who wish to stay inside the hotel and enjoy the facilities. It is not suitable for guests who wish to explore other attractions in Mauritius. Also, the hotel has no elevator/lift at all. The rooms all have 3 steps from entry foyer to bedroom. It is not suitable for guests with mobility issues. The staff were very friendly.
for Everyoneby Jag from Calgary, AB, Canada
Good resort with few negativesPosted Jan 23, 2013
Pros: Staff service, location and resort condition.
Cons: Not enough options for good food.
Location: Lot of small rocks on the beach. Sand not fine.
Everything is great at this resort expect few cons as below: Sand not fine at beach. Lot of small rocks. Food is very expensive and quality not 5 star Not recommended if you are single and in Mauritius to Party. Good place for families.
for Everyoneby Andy from Maidenhead
Value for moneyPosted Jan 14, 2013
Pros: Fabulous Island, great hotel
Cons: leaky wet room!
Location: Beautiful beaches but a bit isolated if you do not hire a car. We were happy to stay in the resort for most of the time.
This is a five star hotel that unfortunately has succumbed to providing package holidays. This meant that most of the catering is in the buffet style rather than personal service. That said the staff were really friendly and concerned for your enjoyment. We also found the quality compared to the price was excellent. It was definitely value for money. One downside was wine was massively overpriced (the cheapest bottle was £40) but it kept us sober while we were there!! The rooms are very nice and spacious but starting to need updating. The outdoor areas are amazing. Fabulous beach, two pools, tennis courts etc. There is also some entertainment on every night. We would definitely go back.
for Everyoneby Fk from London, United Kingdom
Good hotel, but not a 5 starPosted Dec 2, 2012
Location: Very inconvenient, no restaurants/shops within walking distance
Good hotel, but significantly worse than other Intercontinental hotels, definitely not a 5 star. Beautiful design, nice room, great bathroom, a bed wasn't very comfortable though. Beach looks good, but the sand is too coarse, you can't really walk without shoes. Food was really bad, including breakfast buffets and all the restaurants. Staff is quite alright, concierge was very helpful. Location is not great, isolated from everything. No restaurants, supermarkets, shops within walking distance( 20 min taxi drive).
Recommendedby P Khera
Not a 5 star HotelPosted Nov 23, 2012 on Hotels.com
I would not recommend this hotel to anyone. Its only redeeming feature was its ability to accommodate a wedding party-suitable space and venues for functions etc.Apart form that the overall service and amenities left a lot to be desired.Whilst the rates were reasonable to good this is not an excuse to compromise on the quality of service which included poor quality products in the bathroom, mouldy smell from the toilets, vague and tawdry service at times as well as a disorganized reception.I will expect the usual courteous response to this letter from a "Manager " of the hotel-but please sir do not waste your time as I am sure it will amount to nothing-saw a few Manager types who seemed to do nothing other than stand around with silly grins on their faces.I do not blame the staff per se but rather the attidue of the owner and the senoir management as by comparison my wife and I spent a further 3 nights at the Bell Mare Plage -yes more expensive but a complete contrast in terms of quality and service.