3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Long Beach Mauritius

5 out of 5
Long Beach Mauritius
Coastal Road, Belle Mare

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 259 reviews" "
Rating 8 - Good. 74 out of 259 reviews" "
Rating 6 - Okay. 19 out of 259 reviews" "
Rating 4 - Poor. 12 out of 259 reviews" "
Rating 2 - Terrible. 6 out of 259 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rory, Guildford

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel and spa facilities. Food was excellent in the restaurants. We were half board and think All Inclusive would not be worth the extra money. Difficult to book excursions though the hotel. You needed to book with travel reps that turned up between 10/12 each day (not Sundays). No help from hotel guest services or concierge. Book a table was difficult, you needed to book at least two 2 days in advance. Limited covers per night at all restaurants other than the buffett. Nice that the pool was also right near the beach. Good activities by the beach. Arranged outside of hotel scope. Hear for a fly and flop. Unlikely to visit again, but overall a good holiday.
Stayed 9 nights in Oct 2023
Response from Christian Jaquier on Nov 17, 2023
Dear Guest,Thank you for having chosen our resort as your holiday escape.It gives immense pleasure in knowing that your appreciated the resort despite some glitches as highlighted above.However, we would like to extend our profuse apologies for all the shortcomings that lacked behind in making your holiday a perfect one.We cannot thank you enough for being our ambassador and sincerely hope that you will give us the opportunity to welcome you back to our sores for another warm experience.Best regards.Christian Jaquier

10/10 Excellent

Farrah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, delicious food and excellent staff. Beach and pool area are great. Would stay again.
Stayed 9 nights in Oct 2023
Response from Christian Jaquier on Nov 8, 2023
Dear Guest,Thank you for your rating and comment. We are happy to learn that your stay were up to your expectation.We look forward to welcome you back soon for another great moment.Sincerely,Christian Jaquier

10/10 Excellent

Pedro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Christian Jaquier on Nov 8, 2023
Dear Pedro.Thank you for your rating.We trust to welcome you back soon for another great moment.Sincerely,Christian Jaquier

10/10 Excellent

Jasonpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Christian Jaquier on Sep 14, 2023
Dear Guest,Thank you for your comment and rating. We are happy that you enjoyed your stay and that you highly rated it.We look forward to the pleasure of welcoming you back again.Sincerely,Christian Jaquier

10/10 Excellent

samia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of things to do in the resort for adults and children and also just to relax
Stayed 8 nights in Aug 2023
Response from Christian Jaquier on Sep 12, 2023
Dear Guest,Thank you for staying with us and for sharing a review.I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Christian Jaquier

10/10 Excellent

sulayman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Christian Jaquier on Sep 12, 2023
Dear Guest,Thank you for your interest in our resort. We are happy to learn that your experience were up to your expectation.We hope to welcome you back for another great moment.Sincerely,Christian Jaquier

10/10 Excellent

Ghukas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this hotel! The staff were incredibly friendly and attentive, making feel welcome from the moment we arrived. Their smiles and willingness to assist with any request made my stay truly memorable. The hotel itself was top-notch, with well-maintained facilities, clean and comfortable rooms. Overall, it was a delightful experience…
Stayed 10 nights in Jul 2023
Response from Christian Jaquier on Aug 15, 2023
Dear Guest,Thank you for staying with us and for sharing a review.I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Christian Jaquier

8/10 Good

Dhiraj

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Chrisitian Jaquier on Aug 15, 2023
Dear Dhiraj,Thank you for your rating.We look forward to welcome you back soon.Sincerely,Chrisitian Jaquier

8/10 Good

Craig

Liked: Staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2023

10/10 Excellent

Nikolaos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely couples break here in end March - beautifully kept resort with amazing activities, great food and super friendly staff. Would recommend 10/10
Stayed 7 nights in Mar 2023
Response from Christian Jaquier on Apr 7, 2023
Dear Nikolaos,Thank you for your comment and rating. We are happy that you enjoyed your stay with us.We look forward to welcome you back soon for another great moment.Sincerely,Christian Jaquier.

10/10 Excellent

Therese

Stayed 3 nights in Feb 2023

6/10 Okay

Kress

Traveled with family
Spread out. No water during dinner. Poor service at the restaurant. Not really a 5*star hotel. Reception very primitive.
Stayed 2 nights in Feb 2023
Response from Christian Jaquier on Feb 24, 2023
Dear Guest,Thank you for taking the time to tell us about your stay experience at our resort.I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. Please rest assured that we are responding appropriately to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Christian Jaquier

2/10 Terrible

Bryan

Disliked: Staff & service
Stayed 2 nights in Jan 2023

10/10 Excellent

Jhonny, Atwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very please and happy with facilities and the staff awesome.
Stayed 2 nights in Nov 2022
Response from Christian Jaquier on Nov 15, 2022
Dear Guest,Thank you for staying with us and for sharing a review.I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Christian Jaquier

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2020

8/10 Good

David, Calodyne Mauritius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit confusing getting from the room to parts of the resort. The signs could be better.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
Property in general was ok, however level of service offered for a 5 star was not accepted. From the day we arrived and from the room prep and dining options the service was very slow and not to the level of a 5 star what we paid for. Hotel is fully aware of my feelings and offered me a refund for extra however, this was meant to be an auspicious occasion for our anniversary and I am not happy with Expedia for the hotel marketing and the Sun resorts for the experience we received.
Stayed 7 nights in Mar 2020

8/10 Good

Michal, Prague

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the overall area, everything was well kept (plants, paths, etc.). All staff was kind and friendly. Kids club was a big plus for families with children, having a friendly staff also to kids who do not understand EN/FR. Overall good catering except for the ice cream that could be better. What disappointed us a bit were the locations within the area with a very poor or no wi-fi signal, even at the pool, as well as a lack of sunbeds near the pool and on the beach. If you do not wake up early enough, you probably won´t find a vacant sunbed anymore during the day. But on the whole we enjoyed the stay there.
Stayed 3 nights in Feb 2020
Response from Jean-Marc Ma-Poon on Mar 2, 2020
Dear Guest, Thank you for taking the time to share your feedback. We are very delighted to read about your overall satisfaction. On the other hand, your comments on sun beds had retain our attention, we are pleased to inform you that corrective measures with reinforced training have been implemented, which have demonstrated positive results. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back amongst, whereby we shall have the opportunity to prove that the experiences you lived is not the level of service we provide to our valued guests. Sincerely, Jean-Marc Ma-Poon

8/10 Good

Jh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from j on Mar 2, 2020
Dear Guest, Thank you for your rating, we look forward to welcome you back for another great moment. Sincerely, Jean-Marc Ma-Poon

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing holiday at Long Beach. Excellent facilities and activities for the entire family. Only downside was the high cost of meals and drinks but otherwise everything else was great. Higly recommend this resort for families.
Stayed 5 nights in Dec 2019

2/10 Terrible

Mor

Disliked: Staff & service
Stay away from this place!
Stay away from this hotel! We had a terrible experience there and I wouldn’t recommend anyone to stay there. We stayed there for 4 nights, on our last night, when organizing our stuff before the flight we found out that someone was picking our things and took 150$ out of 500$ we had (probably didn’t take all the money because they hoped we wouldn’t notice), when reporting the guest relations and reception they didn’t seem to be surprised and didn’t really do anything about it, only promised they will investigate it. Obviously it wouldn’t help us and we won’t get our money back and not only that, when checking out- we found out some extra charges we didn’t have (also here probably there are people that don’t check their bill and pay things they shouldn’t!) and they didn’t even apologized on it and requested us to pay the money! I would expect them to not charge us for 120$ of charges we had in order to make us to feel a little bit better after this terrible experience of knowing that the someone of the hotel staff got inside our room and picked our personal stuff! Shame on you and hope other guests will be aware that there are thieves walking between them, whatcha your stuff carefully! The location of the hotel is great but there are other hotels that self-respect theirselves and wouldn’t allow their guests to leave with such a bad feeling and aggravation.
Stayed 4 nights in Dec 2019
Response from Jean-Marc Ma-Poon on Mar 2, 2020
Dear Guests, I wish to express my sincere thanks for taking the time post your review on Trip Advisor. I regret to take note that some details kept you from enjoying your stay at Long Beach Mauritus.. Please rest assured that I have immediately reviewed these points with the departments concerned. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back amongst whereby we shall have the opportunity to prove that the experiences you lived is not the level of service we provide to our valued guests. Sincere regards, Jean-Marc Ma-Poon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Very good hotel, a lot of water activities included, very beautiful pools. All the staff are very helpful, nice. And Thank you to Navin for your help in Ile aux Cerfs.
Stayed 4 nights in Dec 2019

10/10 Excellent

Devash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

4/10 Poor

estene

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from Jean-Marc Ma-Poon on Mar 2, 2020
Dear Guests, I wish to express my sincere thanks for taking the time post your review on Trip Advisor. I regret to take note that some details kept you from enjoying your stay at Long Beach Mauritus.. Please rest assured that I have immediately reviewed these points with the departments concerned. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back amongst whereby we shall have the opportunity to prove that the experiences you lived is not the level of service we provide to our valued guests. Sincere regards, Jean-Marc Ma-Poon

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Very spacious, nice beach, great gym and sports facilities Food was so so, however it was ebookers’ fault because they sold room + breakfast and breakfast was not included, so I need to pay myself. Very embarrassing!
Stayed 7 nights in Nov 2019
Response from Jean-Marc Ma-Poon on Mar 2, 2020
Dear Guest, I’m more than happy to read that you enjoyed fantastic days in our property. I would like to extend my thanks for adding to our online presence with your kind words. Everyone of the LongBeach Resort Team takes great pleasure in receiving reviews like this. We trust to get the chance in the not to distant future to welcome you back on our shores. Sincerely, Jean-Marc Ma-Poon

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice beach. Clean and spacious room. Good pool facilities for kids.
Stayed 1 night in Nov 2019
Response from Jean-Marc Ma-Poon on Dec 2, 2019
Dear Guest, Thank you for sharing this note of your recent stay at Long Beach Mauritius.. We appreciate your kind feedback and we are very glad to know that you rated your experience as "Excellent". We really thank you for sharing your feeling, and for being such wonderful ambassadors. We look forward to welcome you back soon. Sincerely, Jean-Marc Ma-Poon

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the spaciousness, The staff are absolutely marvellous. Disliked the shortage of electrical outlets in the room.
Stayed 2 nights in Oct 2019
Response from Jean-Marc Ma-Poon on Oct 23, 2019
Dear Guests, Thank you for staying with us and for sharing a review. I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Jean-Marc Ma-Poon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Guest, Thank you for your rating, we are happy that you enjoyed your stay with us and we look forward to welcome you back for another great moment. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Big rooms, nice patio, long beach, amazing pools abs spa
Stayed 1 night in Aug 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Guest, Thank you for your rating, we are happy that you enjoyed your stay with us and we look forward to welcome you back for another great moment. Best regards,

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Guest, Thank you for your rating, we are happy that you enjoyed your stay with us and we look forward to welcome you back for another great moment. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Guest, Thank you for your rating, we are happy that you enjoyed your stay with us and we look forward to welcome you back for another great moment. Best regards,

4/10 Poor

Manish

Disliked: Staff & service
Poor
Staff needs to be better trained for taking care of guest.
Stayed 4 nights in Jun 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Guests, I wish to express my sincere thanks for taking the time post a review. I regret to take note that some details kept you from enjoying your stay at Long Beach Mauritus.. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back amongst whereby we shall have the opportunity to prove that the experiences you lived is not the level of service we provide to our valued guests. Sincere regards,

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities! Loved the great entertainment that was every night. Lovely lounge areas to relax. Best Spa massages!! We even went back whilst staying at another 5 star hotel as they were so good. The only downside was the lack of snack options I between 3-6pm ish but we found this at most hotels. The beach was a bit windy but it was their winter so expect that on the east coast further north. Otherwise great stay!!
Stayed 4 nights in Jun 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Amanda, Thank you for taking the time to share your feedback. We are very delighted to read about your overall satisfaction. On the other hand, your comments on lack of snack options have retained our attention and we are pleased to inform you that corrective measures have been implemented, we have now a Rap and Juice bar available as well as facilities of snack until 17 hrs around the pool, which have demonstrated positive results. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back for another memorable stay. Sincerely,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The check in process was frustrating, room was not clean
Stayed 4 nights in Jun 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Guests, Thank you for having taken the time to share with us your recent stay experience, We regret to take of the inconvenience you were faced with and wish to express our sincere apologies and wish to renew our thanks for highlighting the areas of concern to our attention. Please rest assured that these points will be addressed to the relative members followed with corrective and preventive measures in order to avoid such recurrence. We do hope that aside these unusual shortcomings, you have had an enjoyable stay and that we would have the opportunity to regain your faith in our property. Sincerely,

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2019
Response from Jean-Marc Ma-Poon on Sep 26, 2019
Dear Guest, Thank you for your rating, we are happy that you enjoyed your stay with us. We look forward to welcome you back for another great moments. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic friendly staff with a lovely atmosphere throughout, nice big beach and rest pool for kids.
Stayed 9 nights in Apr 2019
Response from Jean-Marc Ma-Poon on Oct 16, 2019
Dear Guest, Thank you for your comments and rating. We are happy to learn that you hat a fantastic stay with us. We look forward to welcome you back for another wonderful moment. sincerely,

10/10 Excellent

HALINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't fault it!
Although the hotel was at full capacity when we were there it never felt crowded. The staff were super polite, friendly and courteous. Anna our room maid was amazing.
Stayed 7 nights in Jan 2019
Response from Jean-Marc Ma-Poon on Oct 16, 2019
Dear Guest, I’m more than happy to read that you enjoyed fantastic days in our property. I would like to extend my thanks for adding to our online presence with your kind words. We trust to get the chance in the not to distant future to welcome you back on our shores. Sincerely,

8/10 Good

Riza

Liked: Property conditions & facilities, room comfort
Stunning Long Beach
Brilliant kids club, beautiful setting, great rooms Restaurants always fully booked then you have to go buffet at absurd prices
Stayed 10 nights in Dec 2018
Response from Jean-Marc Ma-Poon on Oct 23, 2019
Dear Guests, Thank you for staying with us and for sharing a review. I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Jean-Marc Ma-Poon

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Every thing was more than our expectations! Overall experience was excellent!!!!!
Stayed 4 nights in Nov 2018
Response from Jean-Marc Ma-Poon on Oct 23, 2019
Dear Guest, Thank you for your rating and comments. We are happy that you enjoyed your stay. We look forward to welcome you back for another great moment. Best regards,

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November winter sun holiday
Amazing resort, friendly efficient staff, beautiful scenerey, fantastic food, just perfect
Stayed 7 nights in Nov 2018
Response from Jean-Marc Ma-Poon on Oct 23, 2019
Dear Guest, Thank you for your rating and comments, we are happy that you enjoyed your stay with us. We look forward to welcome you back for another great moment. sincerely,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
My husband and I just returned from Long Beach for a week to celebrate my birthday. I can't say enough great things about this resort and it's staff. Additionally, the food was excellent with so much choice at the main restaurant - a different themed buffet experience every night - plus 4 other restaurants to choose from (Chinese, Japanese, Italian and Seafood). We had a half board package with breakfast and dinner included which was just right for us. The breakfast is excellent with so many hot and cold choices, pastries, fruit - you name it, it is there. Our suit was oceanfront and we had a gorgeous view and a nearly private beach (near "Sun Beach") as many of the other guests spent time at the larger main stretch of beach. It was so peaceful listening to the waves crash from our terrace every morning and in the evening. This is exactly what I had hoped for, for the holiday - relaxation, beach and great food. A number of staff members made our time very special (Kiran, Tony, Feena, Keebo, Youshah, etc.) but everyone is very dedicated to making guests feel welcome. When staff members heard it was a birthday trip, they had all kinds of little surprises planned for me throughout the day. (I don't want to spoil the surprises in case other visitors celebrate a birthday while there so I won't include any details. :D ) It was amazing! It's very rare that my husband gives a 5 star rating but he agreed that Long Beach deserves it too. We couldn't have asked for more.
Stayed 7 nights in Sep 2018
Response from Jean-Marc Ma-Poon on Oct 24, 2019
Dear Guests, Many thanks for sharing your fantastic review concerning your most recent holidays. It is always a pleasure to read that our guests are satisfied with the service, the layout and the location that we provide at our Resorts. We will share your reviews with all the staff and it will definitely a boost for all of us. Looking forward to welcome you in a nearest future at Long Beach Mauritius. Best regards, Jean-Marc Ma-Poon

8/10 Good

Hitesh, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very helpful good quite location. The only issue is that most activities off site takes about an hour to get to which are in the West or the south of the island
Stayed 8 nights in Jul 2018
Response from Jean-Marc Ma-Poon on Oct 16, 2019
Dear Guests, Thank you for staying with us and for sharing a review. I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always,

10/10 Excellent

Arshaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super holiday
Amazing holiday long beach was fantastic
Stayed 6 nights in Jul 2018
Response from Jean-Marc Ma-Poon on Oct 24, 2019
Dear Guest, Words are not enough to thank you for your appreciation of the service provided by the staff to you and your family during your stay at the resort I am delighted that you have taken the time to share such kind of experience to the world and would like to thank you for your appreciation of the facilities and services. Thank you also for your excellent rating. I look forward to welcome you again soon. The team will certainly keep on memories the pleasure they had to be at your service. With sincere regards, Jean-Marc Ma-Poon

2/10 Terrible

Cathy, SA

Disliked: Cleanliness, staff & service, room comfort
Poor services, not 5 star standard. Staff are not friendly or helpful. Breakfast terrible...poor quality, stale items, poorly prepared. Rooms were not cleaned properly. Unable to contact receiption, concierge or the restaurant...phones just left to ring. Not all restaurant are open every night or told that they are fully booked....which makes dinner options very limited. Hotel very out dated....needs a upgrade. Very disappointed with this hotel... they are more 3 star standards.
Stayed 2 nights in Apr 2018
Response from Jean-Marc Ma-Poon on Oct 24, 2019
Dear Guests, I wish to express my sincere thanks for taking the time post your review following your stay at our resort. I regret to take note that some details kept you from enjoying your stay at Long Beach Mauritus.. Please rest assured that I have immediately reviewed these points with the departments concerned. We highly value our guests feedback as this is what supports us in our efforts of improving the level of service and standards. I sincerely hope to welcome you back amongst whereby we shall have the opportunity to prove that the experiences you lived is not the level of service we provide to our valued guests. Sincere regards,

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! We were really satisfied
This is all you can expect and need for a family trip. Great for children and parents. Food is great and for all tastes. Rooms are good, facility great. Friendly and really nice employees. This is just excellent and you get exactly what you pay for...
Response from Jean-Marc Ma-Poon on Oct 24, 2019
Dear Guests, Thank you for staying with us and for sharing a review. I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Jean-Marc Ma-Poon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was an amazing holiday, there was nothing to fault at this resort. Impeccable service. Will definitely be returning.
Stayed 7 nights in Feb 2018
Response from Jean-Marc Ma-Poon on Oct 23, 2019
Dear Guests, Thank you for staying with us and for sharing a review. I am delighted reading that you have thoroughly enjoyed your stay with us as well as the facilities and services offered. I look forward to the pleasure of welcoming you back again to our shores for another pleasurable experience. Sincerely Always, Jean-Marc Ma-Poon

10/10 Excellent

Mrs M, Oxfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and enjoyable time at Long Beach
Just returned from 8 nights at Long Beach which we throughly enjoyed. We had a Junior Suite which was very spacious, comfortable and well positioned. It wasn't the closest room to the beach or pool (still only a 2 minute walk tops) but close to the restaurants and bars. Couldn't fault the buffet food and throughly enjoyed the restaurants, Sapori in particular. With regards to drinks the only slight criticism I have was the limited mocktail menu (I'm pregnant) so some other variations would have been nice. There are only so many Virgin Mojito's you can drink in a day ;) Staff very helpful, approachable and chatty. Reception team were very helpful with some of our stranger requests and we had some great waiters/waitresses in Sapori, in particular a big shout out to Davidson and his team, they made our last evening meal one to remember (Thanks again guys!!).
Stayed 1 night in Jan 2018
Response from Jean-Marc Ma-Poon on Oct 24, 2019
Dear Guest, Thank you for your comments and rating, We are happy that you enjoyed your stay with us We look forward to welcome you back for another great moment. Sincerely Jean-Marc Ma-Poon

6/10 Okay

mo

Nice Beach
*positive: - Free Wifi all over the hotel -variety of restaurant , and quality for the chinese & japanese resartant is good -nice pool. -helpful staff *Negative: -Check - In process is very slow ( 1 person serving three new arrivals !!). The check in took more than 20 min. - The given room was not as requested. After having a long discussion with the management , the manager has offered be an upgrade in a return . However, the upgraded room was the same room which i have originally reserve , so it was not an actual upgrade. -Food quality for the breakfast needs improvement -The restaurant next the pool closes sometime in the afternoon
Stayed 6 nights in Oct 2017

6/10 Okay

Stephen, Mauritius

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel let down by staff
Well laid out resort hotel with some very nice features - great pool area. The staff, unfortunately, let the hotel down. While there were some instances of good service, on average they were slow and unhelpful - particularly at check-in and check-out.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel on the beach
Had a amazing holiday, hotel and staff amamzing . But please be aware drinks are 3 times more expensive , taxis are connected to hotel they to are 3 times more expensive than locals are charged can work out to Port Louis 50-60 pound . There are restaurants in hotel but you can be charged extra for popular foods i.e., spring rolls in the Chinese , Some foods in the Italian are the same I would say eat in the Buffet food is above and beyond amazing cannot fault it has a different theme with loads of choice .. I would say this really is a beach holiday .
Stayed 11 nights in Jul 2017