Ratings based on 41 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom INDIA

Super View n location.

Posted May 5, 2015
Pros: Beautiful location and superb rooms.
Cons: Male staff at the front desk need to be trained to at least smile while the guests are checking in. They all need training.
Location: Beautiful South Mauritius. Many many activities in the sea. It's a beach front property and scuba diving is recommended.
This is a place to enjoy beautiful sunsets and relax on the beach. Activities are plenty. We did Scuba Diving n glass boat rides. Superb food and superb restaurant services.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

Personnel très accueillant, chambre vue sur mer

Posted Feb 6, 2015
Pros: Tout
Cons: Certains tarifs lorsqu'on est en 1/2 pension
En résumé : Cadre idyllique, le personnel est d'une gentillesse à couper le souffle, piscines magnifiques, nourriture correcte.
2 out of 5
by A verified travelerfrom New York

Not a five star

Posted Jan 16, 2015
Overall terrible service, very limited choices in terms of food, expensive and definitely not worth the money
Comment from Hotel Management
Jan 28, 2015 by Pieter V, Hotel Management
Dear Valued Guest, We are sorry that you recent visit did not meet your expectations and please accept our sincere apologies. We have recently significantly added to the food offering at all the restaurants and bolstered the team who are getting in general very positive feedback. We greatly appreciate your feedback, which we have taken action on and hope that in the future we may welcome you back so you may see these improvements that have been put in place. With my best wishes Pieter van der Hoeven General Manager
1 out of 5
by A verified travelerfrom Riga

Very disappointed

Posted Jan 13, 2015
Pros: location
Cons: Owners should think of improving service and food. Another problem: sandy paths over all territory: there is no water cranes to wash feet.
Positive:Location is very good: close to attractions. Room is spacious. Negative: room service is very poor, rooms not cleaned for a couple of days, glasses not washed, waste bins not emptied; towels not changed. Not enough sunbeds nor beach towels. Pool bar was mostly closed. Very, very poor food, no choice, no variety, no vegetables. You will be served very late or never. If you come late to dinner you have to scratch remains from plates (very rarely refill) Too expensive for such kind of food: appr. 40EUR/p.p with no choice. Empty bottles at pool side were not cleaned until lunch time.
Comment from Hotel Management
Jan 25, 2015 by Pieter V, Hotel Management
Dear Marite, Please accept our sincere apologies for the lapses in service you encountered during your visit during the year end period. We have taken corrective action and the beautiful resort you mentioned is now also offering the service it is renowned for once again. My apologies and I hope to welcome you back so you may see the improvements we have recently put in place. With my best wishes Pieter van der Hoeven General Manager
4 out of 5
Recommended
for Couples
by A verified travelerfrom Paris

Petit coin de paradis

Posted Jan 12, 2015
Pros: La beauté de l'établissement
Cons: Il faut plus de transats sur la plage!
Excellent séjour dans cet hôtel plein de charme.
Comment from Hotel Management
Jan 25, 2015 by Pieter V, Hotel Management
Dear Isabelle, Our sincere thanks and we are delighted that you enjoyed your visit. We hope to welcome you back to our charming part of Mauritius soon. With my best wishes Pieter van der Hoeven General Manager
2 out of 5
Recommended
for Couples
by Kevinfrom Geneva

nothing justify the price except the location!

Posted Jan 12, 2015 
The site still nice but the did fake renovation after Movenpick period, bad organization, buffet quality not good, price increased without any reason. There are really a lot of better valuable hotels to go in Mauritius for that range of price! They tried to give a garden view room for a paid sea view room. Not acceptable for that kind of hotel.
Comment from Hotel Management
Mar 28, 2015 by Pieter V, Hotel Management
Dear Kevin, Our apologies that the service and food did not meet your expectations on your recent visit. Rest assured that we have taken corrective action and the offering has been upgraded significantly since my arrival two weeks ago as the new General Manager. All the rooms are facing and have sea view's but we have taken good note and on your next visit I hope to personally welcome you and ensure that your stay is more to your expectations. My sincere apologies once again for the lapses you encountered and we hope to have the opportunity to regain your faith in the future. With my best wishes Pieter van der Hoeven General Manager
1 out of 5
by A verified traveler

Posted Jan 12, 2015
This hotel is desperately in need of some improvements. Nice looking hotel on a decent location on the island, the staff brought our experience down. Service was non-existent at times and the food was over-priced. The hotel, with good management, could improve in a year or so.
Comment from Hotel Management
Jan 25, 2015 by Pieter V, Hotel Management
Dear Valued Guest, Our sincere thanks for your comments and we are very sorry that your recent experiences were not to your expectations. I do note that you see the potential in the resort and as the new General Manager am working with the team who are very keen to have the chance to welcome you back so you may experience the improvements we have in place. Once again our sincere apologies and we hope to be of service again and are able to regain your faith in our resort. With my best wishes, Pieter van der Hoeven General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom München

Entspannter Luxus

Posted Jan 8, 2015
Pros: Gute Mischung aus Luxus und entspannter Athmosphäre. Top!!!
Location: Das Hotel liegt im Süden direkt am Strand von Bel Ombre. Mit dem Auto innerhalb von ca30 min erreichbar: le Morne, Terre de 7 Couleur, Wasserfälle
Das Outtrigger war das erste Hotel auf unserer Mauritiusrundreise und mit das beste. Sehr schöner Strand, top Hotel in großzügiger und sehr gepflegter Anlage und entspanntes, junges Publikum. Perfekt für Paare und junge Familien.
Comment from Hotel Management
Jan 25, 2015 by Pieter V, Hotel Management
Dear Sonja, We are delighted that you enjoyed your visit and we hope to be able to welcome you back in the not too distant future. Thank you again Pieter van der Hoeven General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saudi Arabia

Very good 2014 Hotel, learning from experience

Posted Jan 3, 2015
Pros: The territory and the modern looking.
Cons: More personnel, many more sunbeds, more towels, freshly squeezed juices at breakfast, better and 2x cleaning, espresso in room, decent kids club.
Location: Hotel is on the South. It was the Movenpick till 2014. There are a lot of things to see around - very good location.
Arriving from another excellent 5* hotel, we were at first really little impressed, and even disappointed in some instances. We could see the personnel struggling to make things happen. But the general manager was listening to all complaints and took measures to try to make things better. As time went things were indeed improving and with some additional efforts it may indeed be excellent. Things to notice: - Personnel were over busy and could not satisfy any request within an acceptable time. Some time they even refused to serve us and asked to come back later. Unacceptable for a 5* hotel. Consequence of their stress is that clients were also stressed and got angry. Solution: Need more personnel. - There was an evident lack of sunbeds - people were waking up really early to leave personal objects or towels on sunbeds to reserve them. At 8.30-9 am impossible to find any sunbed. Solution: Many more sunbeds and some more umbrellas (lack of umbrellas too). - Sometimes there was no towels for us. We were explained that it was a temporary issue (broken washing machine), so the direction took measure to solve the issue and started controlling towels provided to people. There was an improvement but ultimately there needs to be more towels. - Food was OK/good, but not enough fruit choice in the morning, and no freshly squeezed juices - That was really unfortunate. - Kids club is awful - a TV and few ladies looking bored. Need educative board games, books, learning activities, no TV !
Comment from Hotel Management
Jan 25, 2015 by Pieter V, Hotel Management
Dear Mathieu, Thank you for your review and apologies for the lapses you encountered. We have taken good note of your comments and we have recently received additional sun beds and have recruited new hosts which are now assisting to ensure the lapses you encountered and not repeated. We have also recently added a number of new games and activities to the Coral Kids which are being well received. We hope that we have a chance to welcome you back so you may see the improvements that are in place and once again renewed apologies with the hope we have the chance to regain your faith in our resort in the future. With best wishes, Pieter van der Hoeven General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Prima resort in het zuiden

Posted Dec 11, 2014
Pros: Ligging
Cons: Het zou aardig zijn geweest om een kleine attentie te geven indien men aangeeft op huwelijksreis te zijn. Verder kan het eten wel wat goedkoper.
Wij hebben onlangs onze huwelijksreis hier doorgebracht. Het resort licht aan het strand en ziet er verzorgd uit. Het eten is wel wat aan de prijzige kant (ongeveer €40 p.p. voor een buffet, terwijl in een lokaal restaurant je ongeveer €20 p.p. kwijt bent). In de omgeving in het zuiden is aardig wat te beleven (Grand Bassin, Black River Gorges, La Vanille, etc.), maar moet wel met de taxi of eigen vervoer. Het personeel was erg behulpzaam en vriendelijk.