2 outdoor pools, sun loungers

Reviews of Sugar Beach Mauritius

5 out of 5
Sugar Beach Mauritius
Wolmar, Flic-en-Flac

Reviews

8.8

Excellent

Rating 10 - Excellent. 175 out of 288 reviews" "
Rating 8 - Good. 74 out of 288 reviews" "
Rating 6 - Okay. 21 out of 288 reviews" "
Rating 4 - Poor. 14 out of 288 reviews" "
Rating 2 - Terrible. 4 out of 288 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

2/10 Terrible

ws

Stayed 5 nights in Dec 2023

10/10 Excellent

Chitrunjun

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, friendly staff, choice of food at the restaurant. Good facilities at the gym and the swimming pool.
Stayed 8 nights in Nov 2023
Response from Jean-Marc Ma-Poon on Dec 4, 2023
Dear Chitrunjun, Thank you for choosing our hotel for your recent stay. We are thrilled to hear that we exceeded your expectations and that you had a five-star experience. It means a lot to us to know that our efforts in providing exceptional service have been recognized.We hope to welcome you back soon! Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 Okay

Juraj

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice and clean. Beautiful pools. The buffet was abundant and very well presented.
Stayed 5 nights in Sep 2023

10/10 Excellent

Graeme

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Sep 2023
Response from Jean-Marc Ma-Poon on Sep 21, 2023
Dear Graeme,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

8/10 Good

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Jean-Marc Ma-Poon on Sep 21, 2023
Dear Michael,It was a pleasure welcoming you to our resort.We are very much pleased that our resort facilities along with the team have won you over.We look forward to welcoming you again soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay
Outstanding staff and customer service - incredibly attentive and accommodating and always willing to go beyond expectations to make your experience special. Hugely grateful for a wonderful stay. The chefs and food were also absolutely brilliant.
Stayed 7 nights in May 2023
Response from Jean-Marc Ma-Poon on Jun 8, 2023
Dear Adam,Thank you very much for taking the time to send us your valuable feedback.It was a real pleasure hosting you in our resort and learning that you have enjoyed nice moments for your holidays.We look forward for another opportunity to host you again for another holiday. Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Not only the hotel is beautiful, the staff were all friendly and welcoming. I love it here. I felt like a secret home. I wish I stayed longer.
Stayed 2 nights in May 2023
Response from Jean-Marc Ma-Poon on May 31, 2023
Dear Grace,Thank you for such a wonderful contribution shared on this platform.At Sugar Beach, we strive to offer the best experiences to our guests and we are happy to learn that our efforts had reflected on your recent visit.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the design of the hotel. Low level buildings spread out along the beach front. A lot of guests however felt more like a boutique than a large resort. Location on the west coast was ideal for watching the sunset. Lots of birds and fruit bats, on a clear night you can see the stars so clear and bright. The room design was modern and stylish and had everything you need. TV not many English channels. Would have been good to cast iPad but couldn’t get it working. Staff were overall very good and attentive.often asking us if we were happy with everything at the hotel A la carte restaurants were very good however half board credit doesn’t go very far towards bill. Buffet had a good selection however we felt the overall standard could have been better. Would have been good to have a set a la carte menu at the main restaurant at breakfast and dinner. Would also be a benefit to use half board at lunchtime if you wanted to eat out in the evening. Citronella and Buddha beach had very good food and service. The sister hotel, La Pirogue Magenta especially good. Used most of the facilities at the hotel. Gym well equipped and staff all very helpful. Spa also very nice. Massages very good. Used the tennis courts however disappointed at having to pay to rent rackets and balls £10 per session. My partner played golf at both tamirina and ile aux Cerfs. No green fees was great however buggy and golf club rental coming to £100 ish. Entertainment very good.
Stayed 12 nights in Apr 2023
Response from JMM on Apr 19, 2023
Dear Jonathan,Thank you for the very encouraging feedback left after your recent stay.We are delighted to go through your comments and learn your appreciation of our various facilities offered. I reassure you that we have noted your point on the half board and look to brainstorm around it with my team.We do look for another opportunity to welcome you.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, and from what I saw the best beach front by far. The hotel has good excursions and you can book them in at the front with your own taxi to take you and wait for as long as you need. The Three restaurants are brilliant, offering a wide range of food, and what’s a resort without a breakfast, lunch and dinner buffet. A good range of foods in the buffets which changed daily. Staff always on hand for anything you need, and overall for me the best place to stay when In Mauritius.
Stayed 7 nights in Mar 2023
Response from JMM on Apr 7, 2023
Dear Bobby,Thank you for having taken the time to review us after your recent stay.It is pleasant to learn that you have enjoyed our resort with its wide range of facilities.The whole team looks forward to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Helen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at Sugar Beach. This is some of the best service I've received in Mauritius. I'm sure everyone is mandated to smile and say 'bonjour' to guests, but beneath that corporate exterior are genuinely friendly, funny, attentive people. I had real conversations and felt very well looked after. Standouts included Reshma on reception, the door guys, Bianca and the girl doing the fried eggs at breakfast, the juice trainee, but especially the pool bar staff. Fazle and the other servers were helpful and great with my kids. The nurse really helped me out with advice and calling the doctor when my daughter was sick. Needless to say, the hotel, food and facilities were great.
Stayed 6 nights in Feb 2023
Response from JMM on Feb 21, 2023
Dear Helen,Thank you so much for reviewing our resort and scoring us the highest rating.We are all delighted reading that you had a great time on this particular holiday.Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach.Please receive my warmest regards,Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2023
Response from JMM on Mar 20, 2023
Dear Angela,Thank you for having chosen Sugar Beach for your holidays.It is pleasant to learn, with the five on five rating, that you have enjoyed your stay with us.We do look forward to welcoming you again in the near future.Sincerely,Jean-Marc Ma-PoonGeneral Manager

8/10 Good

Johnathan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful property with Nicely decorated rooms and common spaces. Service in the main dining room was very slow and unorganized. The Italian restaurant was very good. Bruno made every meal at Citronella Restaurant enjoyable.
Response from JMM on Dec 27, 2022
Dear Johnathan,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you have enjoyed our resort infrastructure and the services offered.Your appreciation will be shared with the whole team and more particularly with Bruno.We look forward to welcoming you for another holiday soon.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Agnieszka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 7 nights in Nov 2022
Response from JMM on Dec 14, 2022
Dear Agnieszka,Thank you for this wonderful rating of five out of five.We are deeply touched by your feedback about everything being perfect. With renewed thanks from the whole team and looking to welcoming you again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

6/10 Okay

Louis

Disliked: Cleanliness, staff & service
Stayed 11 nights in Nov 2022

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful and location great.
Stayed 2 nights in Sep 2022
Response from JMM on Sep 27, 2022
Dear Pamela,Thank you for having chosen Sugar Beach for your holidays in Mauritius.We are delighted to read that you found our location great and that my staff has been there to create wonderful moments for you.We look forward to welcoming soon again.Sincerely,Jean-Marc Ma-PoonGeneral Manager

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The colonial style of the property has its own appeal if you like that sort of thing. It was quite different from other places. What I appreciated the most was the empowered staff determined and able to please. They put customers first, not the rules and regulations. The lovely walkable beach was also a special delight.
Stayed 1 night in Jun 2022
Response from JMM on Jul 15, 2022
Dear Phillip, We thank you for having chosen Sugar Beach for your holidays. It is pleasant to read that you have appreciated your stay with us. Your feedback will be shared to the team and we look forward to welcoming you again. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic resort. The location is great, the premises are amazing and the staff were even better - all really friendly and welcoming. Plenty of things to do for people who love sports and also for people who just want to relax. A really perfect destination.
Stayed 11 nights in Apr 2022
Response from JMM on Apr 30, 2022
Dear Vincent, Thank you for having taken the time to review our hotel after your visit. We are delighted to notice your appreciation through the awesome rating and very proud to read that my staffs were here to make it better. We are already looking forward to welcome you once more. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Excellent

Frenando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugar Beach Resort is a amazing resort and the staff were all so helpful and friendly. I highly recommend
Stayed 6 nights in Mar 2022
Response from JMM on Mar 28, 2022
Dear Frenando, It was a real pleasure hosting you in our resort for your holidays. We will ensure that your positive feedback is passed on to the team. The whole team looks forward to the soonest opportunity of welcoming you back. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Excellent

Nimrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from JMM on Mar 23, 2022
Dear Nimrod, It was a pleasure receiving you in our resort. The team and I are pleased to notice that you granted us the highest rating. We are already geared to welcome you once more for another enjoyable holiday. Sincerely, Jean-Marc Ma-Poon General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Memorable Family Holiday
Amazing Stay at a Super Luxury, Friendly Resort with Variety of Activities, Excellent & Abundant selection of food with Friendly service, situated on the Beach. As a world traveller , Sugar Beach Resort is highly recommended for one & all. Situated on this beach . Must return a third time
Stayed 7 nights in Oct 2021
Response from NDChalain on Nov 4, 2021
Dear Sir/Madam, First of all, thank you for this feedback with words that goes straight to the heart. I will also you for your fidelity and definitely would love to welcome you a third time. Your satisfaction is the greatest reward for our employees who work day after day to offer you an exceptional stay. We are all geared to welcome you back for another holiday in Mauritius. Sincerely, Nicolas de Chalain General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fantastic food, beautiful spot, excellent child care club and staff are sup erb.
Stayed 6 nights in Mar 2020
Response from NDChalain on Mar 27, 2020
Dear Sir/Madam, Thank you for the awesome five-star review left on this platform. We are delighted to learn that you have had a nice moment with us. Should you wish to visit us again in the future, please note that you shall be most welcome. Sincerely, Nicolas De Chalain General Manager

10/10 Excellent

Sasswoir, London

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
First and foremost, the thing that sets sugar beach apart is the profesionalism, friendlinesss and helpfulness of the staff. Compared to the attitude of staff in other places this far surpasses what I've seen before. Maybe it's enforced, but it didn't feel like it. The facilities are pretty good, used the pool and the kids club service and was pleased. Didn't get to use spa and gym so can't comment. Rooms are large and well-equipped although some of the finishing touches need upgrading. It's not walking distance to the main bit of flic en flac but there is a cheap bus from outside and taxis. I almost forgot, the food is plenty and delicious, especially sea food and curries. Would go back again.
Stayed 6 nights in Mar 2020
Response from NDChalain on Mar 27, 2020
Dear Sasswoir, It has been a great pleasure to host you in Sugar Beach. We are delighted to learn that you have had a nice time among us and thank you for the insights left for future travelers. We are already geared to welcome you again in the future. Sincerely, Nicolas De Chalain General Manager

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugar Beach Fantastic
The stay was absolutely fantastic. Staff and management were great.
Stayed 4 nights in Feb 2020
Response from NDChalain on Feb 25, 2020
Dear Mike, I appreciate the time you afforded to share your rating after your recent stay with us. We are delighted to learn through this, that you had a nice time with us and thank you for your support. I shall not miss sharing your appreciation with the whole team. We do wish to welcome you again in the near future. Sincerely, Nicolas De Chalain General Manager

10/10 Excellent

Verified traveler

Stayed 5 nights in Jan 2020
Response from NDChalain on Feb 12, 2020
Dear Sir/Madam, It was a pleasure hosting you in our resort. Thank you for your wonderful contribution to this platform with a five-star rating Should you wish to stay with us once more, note that you should be the most welcome. Sincerely, Nicolas De Chalain General Manager

6/10 Okay

Fatima

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2020
Response from NDChalain on Feb 1, 2020
Dear Rushi, Thank you for having chosen Sugar Beach for your holidays in Mauritius. We really appreciate your feedback, though we would be very much pleased to know more about where are the flaws to take corrective actions for our future guests. Should you wish to discuss further, do not hesitate to contact us. Sincerely, Nicolas De Chalain General Manager

10/10 Excellent

Rashin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for a family Vacation. Loved it
Even though its was 4 times higher priced over xmas and nye, it was still the best option for us for our family holiday. We got to really just kick back and enjoy the resort and all it has to offer which includes all facilities at its sister hotel as well. The beach in Flic n Flac is absolutely the best. Better than all others on the island. Tremendous thanks to Arvin who is a superstar at the resort and really went out of his way to ensure our stay was more than pleasant. The guys at the pool service and beach service are also commended for their great service. The Xmas and NYE gala dinners and events were amazing and quality of food. Thank you Sugar Beach. The newly renovated rooms are awesome. Steer clear from old manor house rooms which are ancient.. (my advise). Thanks Sugar Beach. We will be back for sure. Kids had a royal blast and we got to relax alot as parents which is rare when travelling with kids! Regards, Rashin Maharaj
Stayed 7 nights in Dec 2019
Response from NDChalain on Jan 6, 2020
Dear Rashin, Thank you for having chosen Sugar Beach for your family vacation in Mauritius. We are delighted reading through you feedback and discover your appreciation of our resort facilities. I shall, certainly, share this with the whole team and of course to those you mentioned in particular. We are already looking forward to welcoming you for your next trip. Sincerely yours, Nicolas De Chalain General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice resort and well taken care of, beautiful beach. Spacious rooms, food is excellent.
Stayed 2 nights in Dec 2019
Response from NDChalain on Dec 5, 2019
Dear Sir/Madam, Thank you for your feedback left after your recent trip with us. It is very nice to read that you have had an excellent moment in Sugar Beach and thank you, once more for your kind words. Should you travel back to Mauritius, please do make your self at home in our resort. Sincerely, Nicolas De Chalain General Manager

8/10 Good

Roeline

Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 star service and beautiful buildings and surroundings. Great beach
Stayed 4 nights in Oct 2019
Response from NDChalain on Oct 14, 2019
Dear Sir/Madam, Thank you for the feedback left on this platform after your stay with us. Your appreciation of the hotel has been shared with the whole team. Until we have the pleasure to welcome you again, do rest assured of our hospitality. Sincerely, Nicolas De Chalain General Manager

10/10 Excellent

Deghaidy, Cairo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has great facilities it's very clean & they do so hard work to make sure that every one is entertained with so many activities that suits everyone
Stayed 5 nights in Sep 2019
Response from NDChalain on Oct 1, 2019
Dear Deghaidy, I wanted to express my personal gratitude for the time you have spent in rating us. We were delighted to read that you were impressed with the overall quality of the facilities in the resort and the services provided during your stay. We hope that you will visit us again in a near future. Sincerely, Nicolas de Chalain General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, some of the best grounds ever seen for a 5 star hotel, and modern room. Negatives are the very expensive drinks... £10 for a larger beer or 14 for a decent cocktail!
Stayed 5 nights in Aug 2019
Response from NDChalain on Sep 7, 2019
Dear Sir/Madam, It was a real pleasure hosting you in our resort for your holidays. We are very please to read that we have been up to your expectations and that you spent nice moments with us. It is so rewarding to receive this lovely feedback. For this reason,I have already seen to it that your comments have reached our entire staff. Your recommendation goes straight to our heart and in our endeavor to inspire “Timeless Memories”, do rest assured of our hospitality. Sunny regards, Nicolas de Chalain General Manager

4/10 Poor

Nir

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the high cost.
Pros: Rooms recently renovated, nice decor, room right in front of the beach, some of the hotel restaurants (the budha bar especially) are very high quality. Cons: Very bad level of service. We reserved a king bed room and got a room with two seperate beds. No apology, no compensation, the staff seemed to behave like this was our fault. One clerk offered to send someone to pull the beds together, he never did, after full day of waiting they remembered that they "can't" pull the beds together because it's a newly renovated room. The rate included buffet dinner which was very low quality (def. not 5 start level), but worse yet, when we asked for plain WATER we were told dinner doesn't include drinks and you have to pay for WATER. In other news, air condition only worked some of the time. The hotel looks nice but service is everything and they have a lot to learn on that department.
Stayed 6 nights in Aug 2019
Response from NDChalain on Sep 4, 2019
Dear Nir, I am obviously sorry to read that we have not entirely lived up to your expectations as far as or facilities and services are concerned. There is always room for improvement and will use your feedback to re-establish standards where necessary and re-enforcing our training so as to achieve excellent levels of service. We would, greatly appreciate the opportunity to make things right and work toward earning back your business. Sincerely, Nicolas de Chalain General Manager

8/10 Good

Zana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2019
Response from NDChalain on Jul 9, 2019
Dear Zana, Thank you for your feedback after your recent stay with us. We are please to read that you mostly enjoyed your stay with us. It is important to receive your feedback so as to concentrate our training on the areas where we are missing points. Until we have the pleasure to welcome you again. Sincerely, Nicolas de Chalain General Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugar Beach Best 5 Star Hotel on the West Coast
Sugar Beach is the best hotel on the west coast of Mauritius. We go there every year, we love everything about it. It is currently undergoing renovations but we were not at all disturbed by it as it was happening on the North side villas. The staff in the hotel are outstanding and we were delighted to have been invited to have a cocktail with 2 Guest relations staff. It was great to spend time with two genuine people that have a great passion about their job. Food and drink were high standard in the Buddha Bar and the buffet for dinner was also outstanding. We will definately come back again next year and stay in the newly renovated villas which we were lucky enough to have had a look at before we left the hotel.
Stayed 4 nights in May 2019
Response from NDChalain on May 28, 2019
Dear Cathy, We deeply thank you for the comment left on Expedia. It is heartwarming to read the flattering words written by yourself. The whole team joins me in thanking you for the kind thoughts and we do wish to welcome you soon in Sugar Beach. Sincerely yours, Nicolas De Chalain General Manager

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
It was very nice 6 nights stay in a part of paradise
Stayed 5 nights in Apr 2019
Response from NDChalain on Apr 16, 2019
Dear Tarek, Thank you very much for taking time to send us your valuable feedback. We are all delighted reading that you had a great time on this particular holiday. Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach. Please receive my warmest regards, Sincerely, Nicolas de Chalain General Manager

10/10 Excellent

Verified traveler

Liked: Staff & service
The staff- Vij, Kumar,breakfast Restaurant staff were awesome!!
Stayed 1 night in Apr 2019
Response from NDChalain on Apr 9, 2019
Dear Sir/Madam, Thank you for the review left after your recent visit. It is a real pleasure to read that you enjoyed your stay with us. We shall not miss to pass on your kind remembrance to Vij and Kumar. We look forward to welcome you again. Sincereley, Nicolas De Chalain General Manager

8/10 Good

Verified traveler

Liked: Cleanliness
great location, lovely setting in well kept gardens. Staff responsive and service good. Restaurants very good. The hotel is now going through a programme of upgrading its rooms, restaurants. etc.
Stayed 10 nights in Mar 2019
Response from NDChalain on Apr 9, 2019
Dear Sir/Madam, It was a pleasure for us to receive you and share pleasant moments with you. Your compliments about our facilities and its services honor and encourage us to continue to strive for better. We shall be very much pleased to welcome you once more for another holiday in Mauritius. Faithfully yours, Nicolas de Chalain General Manager

6/10 Okay

Svetla

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful property with poor and slow service
We had way too many issues at check-in - we were greeted by a doorman that first told us that we cannot use the parking, the check-in was delayed with an hour, our luggage arrived around after 17:30 in our room, our welcome drink was with way too much sugar etc. The service everywhere at the resort was extremely slow. For example - you need at least 2 hours to have a lunch or a dinner at any of the restaurants except for the buffet. The food at the main restaurant was good, the food at the other restaurants was mediocre at best and pricey. The pools, the buildings, the beach and the whole area seemed to be well maintained and the property looked beautiful. The quiet pool was kept really quiet and it was nice to relax there.There were always free sunbeds at any time. The guests of Sugar Beach Resort are allowed to use the facilities of La Pirogue as well.
Stayed 5 nights in Jan 2019
Response from NDChalain on Jan 25, 2019
Dear Svetla, It was a real pleasure welcoming you to our resort. We thank you for leaving us your feedback and we are working on our training to enhance service in the different outlet so as to achieve operational excellence. Until we have the pleasure to welcome you in our changed resort. Sincerely yours,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing Food needs to have more variety
Stayed 7 nights in Jan 2019
Response from NDChalain on Jan 25, 2019
Dear Sir/Madam, Thank you for having chosen Sugar Beach for your vacation in Mauritius. I am very pleased to read your appreciation and have taken note on the lack of variety, which the team and I shall definitely look into. We do hope to see you back soon. Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the position and the facilities
Stayed 3 nights in Nov 2018
Response from NDChalain on Dec 4, 2018
Dear John, I am delighted to read that you enjoyed your stay with us and that you left your rating on this forum. We hope to welcome you sometime soon for another pleasurable holiday. Yours Sincerely, Nicolas De Chalain General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it. Went for our honeymoon. Beautiful scenery. We stayed in the honeymoon wing. Service excellent. Food excellent. Clean ... what more could you want? Stayed on a HB basis. Lunches out in Flic en Flac using the local bus service were yummy and a must for anyone. Coral in the sea so you will need some plastic shoes for the sea if you have sensitive toes!!! But glorious beaches. Would definetly go again if we had the chance.
Stayed 1 night in Nov 2018
Response from NDChalain on Nov 30, 2018
Dear Sir/Madam, We are delighted by the feedback you left on this forum. Thank you for having chosen Sugar Beach to unwind from your daily life. I am pleased to read that you thoroughly enjoyed your stay with us. All associates thank you very much for your kind thoughts. We cannot wait to welcome you back again for another enjoyable stay. Best regards, Nicolas de Chalain General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.... But swimming not so god BEA USE of low tide
Stayed 7 nights in Nov 2018
Response from NDChalain on Dec 4, 2018
Dear Sir/Madam, Thank you for reviewing us after your recent stay. We are delighted that you had a nice stay. Unfortunately for the swimming where indeed at low tide we are somehow limited. We shall be very much please to welcome you once more. Best regards, Nicolas De Chalain General Manager

10/10 Excellent

Gaurav, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with super activities, amenities and food
Stayed 7 nights in Oct 2018
Response from NDChalain on Oct 25, 2018
Dear Gaurav, Thank you for your feedback after your recent stay. We are delighted to see that you enjoyed your holiday. We hope to welcome you back soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Mauritius
Great facilities and wide variety at the buffet. Good clean rooms and helpful staff. Construction work at main pool was disruptive and noisy (October 2018). No control over smoking in outdoor areas. Loud music on some evenings ruined our dinner experience. Great beaches and plenty of options for lounging in the sun or shade. Well organised boat house with good equipment and pedal boats. Our child loved the main pool with walk-in edge. Excellent fast free wifi throughout the site, but had a couple of interruptions. Shared access to the sister hotel La Pirogue restaurants and many facilities. Fabulous place to relax, enjoy the meals, facilities and beach.
Stayed 7 nights in Sep 2018
Response from NDChalain on Oct 11, 2018
Dear Sir / Madam, Thank you for your recent stay in Sugar Beach and once more thank you for leaving us your feedback. I am pleased to read your appreciation on our facilities and I have taken good note of your views on noise which I shall have a look into with my colleagues. Until we have the pleasure to welcome you once again. Kind regards,,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from NDChalain on Sep 11, 2018
Dear Sir / Madam, Thank you for your recent stay and also for having taken the time to review us. Until we have the pleasure to welcome you back to the sweet shores of Sugar Beach. Please receive my warmest regards, Sincerely, Nicolas de Chalain General Manager

4/10 Poor

Elly

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2018
Response from NDChalain on Jul 24, 2018
Dear Sir/Madam, Thank you for choosing Sugar Beach for your vacation in Mauritius and for leaving us your note on Expedia. I am obviously sorry to see that your note does not come with any comment where I could have taken needful corrective actions. We look forward for another chance to host you again and show you the better side of our hotel. Sincerely yours, Nicolas de Chalain General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable Stay
What an amazing place and we had a sea view room which was 5 meter to the beach. The staff and house keeping was fantastic. It was a memorable stay and would definitely recommend this resort to others to enjoy.
Stayed 4 nights in May 2018
Response from NDChalain on Jul 24, 2018
Dear Sir/Madam, Thank you for your stay in our resort and for leaving us your review us on Expedia. I personally appreciate your esteemed feedback towards my team as well as the facilities offered. Your recommendation goes straight to our heart and in our endeavor to inspire “Timeless Memories”, do rest assured of our hospitality. Sincerely Yours, Nicholas De Chalain General Manager.

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute world class and the staff, especially vikram in the restaurant was amazingly helpful!
Stayed 4 nights in Mar 2018